Customer liaison job description
Updated March 14, 2024
10 min read
Find better candidates in less time
Post a job on Zippia and take the best from over 7 million monthly job seekers.
Example customer liaison requirements on a job description
Customer liaison requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in customer liaison job postings.
Sample customer liaison requirements
- Bachelor's degree in business, marketing, or a related field.
- Previous experience in customer service or sales.
- Proficiency with computer software, including CRM systems.
- Strong written and verbal communication skills.
- Knowledge of customer service principles and practices.
Sample required customer liaison soft skills
- Excellent interpersonal and problem-solving abilities.
- High degree of professionalism, integrity, and confidentiality.
- Ability to work independently and as part of a team.
- Strong organizational, multi-tasking, and time-management skills.
Customer liaison job description example 1
C&S Wholesale Grocers customer liaison job description
Keep our communities fed.
Our focus is simple but meaningful, from our distribution centers to our offices - every employee of C&S and their family of companies works to help feed local families, neighbors, and communities.
Job Description
Earn $ 57,680.00 - $ 75,090.00 per year Full Time Hybrid RoleLocation Rancho Cordova, CA
You will contribute by:
Manage the daily relationship between Customer Operation Liaisons and C&S internal operations to ensure customer satisfaction through adherence to the standard operating procedures and quality standard operating procedures, claim compliance, issue resolution, appealed claims, and reporting discrepancies to ensure timely resolution and partnership Work to improve the stores and district level operations satisfaction by identifying issues that directly impact the customer. You will partner with key contacts within C&S operations to determine the scope of the issue, resolution, and then assist in implementation of any procedural changes.Develop working relationships with Customer's Senior Operations Management Team and C&S counterparts to effectively address store/HQ level issues. Assist and support the Manager, Customer Liaison Services, the Customer Service Department, and the Chain Sales group to ensure all procedures followed in the field as outlined by each chains credit policy and standard operating procedures as dictated.Ensure that all pertinent feedback gathered during customer visits is communicated to the appropriate contacts and departments.Assist in the resolution of individual store issues that fall outside the normal process and procedures. Visit customers to gather feedback critical in establishing the veracity and impact of issues at store level in order to determine how current C&S procedures adversely affect established customer operations.Travel Required: Yes
We offer:
Weekly PayBenefits available from day 1 (medical, dental, vision, and more) Company matched 401k PTO and Holiday Pay offered Career Progression OpportunitiesTuition ReimbursementEmployee Health & Wellness program Employee Discounts / Purchasing programs Employee Assistance Program
We're searching for candidates with:
Basic proficiency with Microsoft Office, including Excel, Word, and PowerPointStrong organizational skills Excellent attention to detail; able to work in a fast-paced environment. Professional verbal and written communication skills.
Every person matters.
We keep our values alive through a culture that embraces differences and ensures that every person matters.
C&S and their Family of Companies are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.
The Fine Print
This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.
Hiring immediately, to apply text “CS” to 32543 OR visit careers.cswg.com
#WeSelectTheBest
Qualifications
Shift
1st Shift (United States of America)
Company
C&S Wholesale Grocers, Inc.
About Our Company
C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best - those with the motivation, pride, and drive to succeed in our fast-paced world.Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Our focus is simple but meaningful, from our distribution centers to our offices - every employee of C&S and their family of companies works to help feed local families, neighbors, and communities.
Job Description
Earn $ 57,680.00 - $ 75,090.00 per year Full Time Hybrid RoleLocation Rancho Cordova, CA
You will contribute by:
Manage the daily relationship between Customer Operation Liaisons and C&S internal operations to ensure customer satisfaction through adherence to the standard operating procedures and quality standard operating procedures, claim compliance, issue resolution, appealed claims, and reporting discrepancies to ensure timely resolution and partnership Work to improve the stores and district level operations satisfaction by identifying issues that directly impact the customer. You will partner with key contacts within C&S operations to determine the scope of the issue, resolution, and then assist in implementation of any procedural changes.Develop working relationships with Customer's Senior Operations Management Team and C&S counterparts to effectively address store/HQ level issues. Assist and support the Manager, Customer Liaison Services, the Customer Service Department, and the Chain Sales group to ensure all procedures followed in the field as outlined by each chains credit policy and standard operating procedures as dictated.Ensure that all pertinent feedback gathered during customer visits is communicated to the appropriate contacts and departments.Assist in the resolution of individual store issues that fall outside the normal process and procedures. Visit customers to gather feedback critical in establishing the veracity and impact of issues at store level in order to determine how current C&S procedures adversely affect established customer operations.Travel Required: Yes
We offer:
Weekly PayBenefits available from day 1 (medical, dental, vision, and more) Company matched 401k PTO and Holiday Pay offered Career Progression OpportunitiesTuition ReimbursementEmployee Health & Wellness program Employee Discounts / Purchasing programs Employee Assistance Program
We're searching for candidates with:
Basic proficiency with Microsoft Office, including Excel, Word, and PowerPointStrong organizational skills Excellent attention to detail; able to work in a fast-paced environment. Professional verbal and written communication skills.
Every person matters.
We keep our values alive through a culture that embraces differences and ensures that every person matters.
C&S and their Family of Companies are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.
The Fine Print
This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.
Hiring immediately, to apply text “CS” to 32543 OR visit careers.cswg.com
#WeSelectTheBest
Qualifications
Shift
1st Shift (United States of America)
Company
C&S Wholesale Grocers, Inc.
About Our Company
C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best - those with the motivation, pride, and drive to succeed in our fast-paced world.Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Post a job for free, promote it for a fee
Customer liaison job description example 2
Wells Fargo customer liaison job description
About this role:
Wells Fargo is seeking an Enterprise Customer Excellence Strategy Liaison. This is to support Enterprise Customer Excellence strategic planning. The corporate title is Lead Business Execution Consultant. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
* ECE liaison with Corp strategy and will be creating Enterprise Customer Excellence (ECE) strategic plans
* Coordinate and drive executive meetings
* Lead complex initiatives with broad impact and act as key participant in large scale planning
* Provide principal level strategic consulting services to client organizations
* Make decisions in complex situations that influence and lead the broader work team to meet deliverables and drive new initiatives
* Provide guidance to less experienced staff
* Evaluate and approve process of identified opportunities
* Collaborate strategically and consult with all levels to resolve issues and achieve goals
* Partner with executive management across Wells Fargo to define the business strategy and create then execute corresponding business plans and initiative
* Communicative strategy and related business plans to management
Required Qualifications, US:
* 5+ years of Strategy and Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
* Experience with summarizing and being concise when being able to story tell utilizing data and inputs from functions across ECE
* Experienced in building decks for executive level presentations
* Experience in data analysis to inform learning strategy focused on performance outcomes
* Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries
* Policy and strategy development experience
* Product strategy development experience
* Ability to manage initiatives related to the following: architecture roadmap that aligns with business strategy and the broader architecture community; hardware and capacity planning, consolidation, and rationalization; related emerging technology assessment and incubation
* Knowledge and understanding of Implementation strategy development and delivery
* Knowledge and understanding of product management or business strategy in the financial services industry
* Demonstrated excellence at identifying stakeholders, understanding needs, and driving to resolution
* Ability to build credibility and relationships with internal partners
* Ability to work with senior level leaders to present issues and concerns and providing recommendation for solutions
* Ability to influence outcomes with various levels of management and individual contributors
* Excellent verbal, written, and interpersonal communication skills
* Strong collaboration and partnering skills
* Experience driving and leading organizational change in a dynamic environment
* Organizational effectiveness consulting experience
* Ability to drive and lead organizational change in a dynamic environment
* Ability to research, analyze, document, and present organizational metrics that drive business decisions
* Strategic planning experience in translating leadership vision into executable strategies and initiatives enterprise-wide
Only hiring in the locations provided
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo is seeking an Enterprise Customer Excellence Strategy Liaison. This is to support Enterprise Customer Excellence strategic planning. The corporate title is Lead Business Execution Consultant. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
* ECE liaison with Corp strategy and will be creating Enterprise Customer Excellence (ECE) strategic plans
* Coordinate and drive executive meetings
* Lead complex initiatives with broad impact and act as key participant in large scale planning
* Provide principal level strategic consulting services to client organizations
* Make decisions in complex situations that influence and lead the broader work team to meet deliverables and drive new initiatives
* Provide guidance to less experienced staff
* Evaluate and approve process of identified opportunities
* Collaborate strategically and consult with all levels to resolve issues and achieve goals
* Partner with executive management across Wells Fargo to define the business strategy and create then execute corresponding business plans and initiative
* Communicative strategy and related business plans to management
Required Qualifications, US:
* 5+ years of Strategy and Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
* Experience with summarizing and being concise when being able to story tell utilizing data and inputs from functions across ECE
* Experienced in building decks for executive level presentations
* Experience in data analysis to inform learning strategy focused on performance outcomes
* Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries
* Policy and strategy development experience
* Product strategy development experience
* Ability to manage initiatives related to the following: architecture roadmap that aligns with business strategy and the broader architecture community; hardware and capacity planning, consolidation, and rationalization; related emerging technology assessment and incubation
* Knowledge and understanding of Implementation strategy development and delivery
* Knowledge and understanding of product management or business strategy in the financial services industry
* Demonstrated excellence at identifying stakeholders, understanding needs, and driving to resolution
* Ability to build credibility and relationships with internal partners
* Ability to work with senior level leaders to present issues and concerns and providing recommendation for solutions
* Ability to influence outcomes with various levels of management and individual contributors
* Excellent verbal, written, and interpersonal communication skills
* Strong collaboration and partnering skills
* Experience driving and leading organizational change in a dynamic environment
* Organizational effectiveness consulting experience
* Ability to drive and lead organizational change in a dynamic environment
* Ability to research, analyze, document, and present organizational metrics that drive business decisions
* Strategic planning experience in translating leadership vision into executable strategies and initiatives enterprise-wide
Only hiring in the locations provided
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Dealing with hard-to-fill positions? Let us help.
Customer liaison job description example 3
CACI International customer liaison job description
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
CACI International needs an energetic customer engagement to advance the Joint Deployable Intelligence Support Systems (JDISS) mission to coordinating and onboarding other intelligence mission applications for warfighters around the world. You'll primarily be responsible for onboarding customers to applications and facilitating the deployment of software to customer sites; you'll also get to shape what success looks like by owning the engagement plans and processes. In addition to stakeholder engagement, the JDISS mission rep has a great growth opportunity to contribute and shape all parts of the JDISS software lifecycle, including requirements development, project management, service desk support, training, and more. If you have great soft-skills and want to develop your IT acumen, then join Team CACI to make it happen!
**What You'll Do:**
+ Serve as the primary point of engagement for customers seeking IT products and services.
+ Maintain customer POC information in Customer Relationship Management (CRM) database.
+ Maintain understanding of JDISS and DoD IC software capabilities, features, and functions.
+ Maintain understanding of customer mission requirements and warfighter capability needs
+ Survey customers during onboarding and prior to software deployments
+ Assist in the initiation, tracking, and resolution of service desk tickets.
+ Gather and understand customer mission requirements.
+ Champion JDISS IT products and services.
+ Maintain regular contact with all customers.
+ Represent JDISS at customer sites and community events to include trade shows, conferences, and working groups.
+ Up to 25% travel to Program customer sites CONUS and OCONUS.
**You'll Bring These Qualifications:**
+ Active TS/SCI.
+ BS in IT or IT management and 4 years DoD/IC experience in IT operations and system requirements analysis or 7 years same experience.
**One or more of the following would be nice to have, but not required**
+ Experience in intel operations center
+ CompTIA Security + Certification
+ ITIL Foundations Certification
+ Knowledge of global situational awareness intelligence and related tradecraft
+ Familiar with GCCS, DCGS, MIDB, MARS and other systems
+ Familiar with Jira, GIT, Confluence, SharePoint, and Microsoft Office
+ Able to create briefs and maintain various Wiki and SharePoint content
+ Experience demonstrating software and/or providing software capability overviews
+ Intake, manage, and/or monitor requirements
+ Agile and/or waterfall projects
+ Marketing and/or communications background
What We Can Offer You:
- We've been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
CACI International needs an energetic customer engagement to advance the Joint Deployable Intelligence Support Systems (JDISS) mission to coordinating and onboarding other intelligence mission applications for warfighters around the world. You'll primarily be responsible for onboarding customers to applications and facilitating the deployment of software to customer sites; you'll also get to shape what success looks like by owning the engagement plans and processes. In addition to stakeholder engagement, the JDISS mission rep has a great growth opportunity to contribute and shape all parts of the JDISS software lifecycle, including requirements development, project management, service desk support, training, and more. If you have great soft-skills and want to develop your IT acumen, then join Team CACI to make it happen!
**What You'll Do:**
+ Serve as the primary point of engagement for customers seeking IT products and services.
+ Maintain customer POC information in Customer Relationship Management (CRM) database.
+ Maintain understanding of JDISS and DoD IC software capabilities, features, and functions.
+ Maintain understanding of customer mission requirements and warfighter capability needs
+ Survey customers during onboarding and prior to software deployments
+ Assist in the initiation, tracking, and resolution of service desk tickets.
+ Gather and understand customer mission requirements.
+ Champion JDISS IT products and services.
+ Maintain regular contact with all customers.
+ Represent JDISS at customer sites and community events to include trade shows, conferences, and working groups.
+ Up to 25% travel to Program customer sites CONUS and OCONUS.
**You'll Bring These Qualifications:**
+ Active TS/SCI.
+ BS in IT or IT management and 4 years DoD/IC experience in IT operations and system requirements analysis or 7 years same experience.
**One or more of the following would be nice to have, but not required**
+ Experience in intel operations center
+ CompTIA Security + Certification
+ ITIL Foundations Certification
+ Knowledge of global situational awareness intelligence and related tradecraft
+ Familiar with GCCS, DCGS, MIDB, MARS and other systems
+ Familiar with Jira, GIT, Confluence, SharePoint, and Microsoft Office
+ Able to create briefs and maintain various Wiki and SharePoint content
+ Experience demonstrating software and/or providing software capability overviews
+ Intake, manage, and/or monitor requirements
+ Agile and/or waterfall projects
+ Marketing and/or communications background
What We Can Offer You:
- We've been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
Start connecting with qualified job seekers
Resources for employers posting customer liaison jobs
Average cost of hiring
Recruitment statistics
How to write a job description
Examples of work conditions
Customer liaison job description FAQs
Ready to start hiring?
Updated March 14, 2024
Updated March 14, 2024