Automatically apply for jobs with Zippia

Upload your resume to get started.

Customer liaison skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical customer liaison skills. We ranked the top skills for customer liaisons based on the percentage of resumes they appeared on. For example, 42.5% of customer liaison resumes contained customer service as a skill. Continue reading to find out what skills a customer liaison needs to be successful in the workplace.

15 customer liaison skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer liaisons use customer service:

Established standardized process flow and procedures by collaborating with sales and customer service that reduced internal conflicts and improved product delivery.
Monitored and assisted imaging technicians in managing supplies, meeting compliance regulations, and provided excellent customer service.

2. PowerPoint

Here's how customer liaisons use powerpoint:

Created and presented Retirement Plan Processing training guide along with PowerPoint presentation for employees located in the Memphis, TN office.
Developed and delivered informational and engaging presentation management, clients and trainees using PowerPoint, Webinars and role-plays.

3. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer liaisons use customer care:

Participate in multidisciplinary teams and meeting regarding, for example customer care solutions.
Resolved billing discrepancies while providing outstanding customer care and patient confidentiality.

4. Customer Satisfaction

Here's how customer liaisons use customer satisfaction:

Company Performed site surveys for installation materials and engineering requirements Company on-site liaison assuring customer satisfaction, identifying and resolving problems.
Acted as liaison between company and customer: analyzing incompatibilities, installing firmware updates, ensuring customer satisfaction.

5. Customer Support

Here's how customer liaisons use customer support:

Followed up on all customer support incidents via phone and email, once the issues was resolved.
Provide nationwide on-site customer support involving system installation, maintenance, technical training and trouble shooting.

6. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how customer liaisons use logistics:

Performed Logistics Support Analysis and developed Functional Block Diagrams for the Electrical/Avionics subsystems on the Tandem Rotor Helicopter.
Monitored Due-Out Cancellations/Analyzed Air lift challenges with Global Logistics Support Center.

Choose from 10+ customizable customer liaison resume templates

Build a professional customer liaison resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer liaison resume.

7. Customer Complaints

Here's how customer liaisons use customer complaints:

Researched and responded to customer complaints and regulatory inquiries for Private Client Division.
Analyzed customer complaints and provide appropriate corrective actions.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer liaisons use outbound calls:

Coach proper customer relations techniques, inbound calls, outbound calls, email and chats.
Take inbound and make outbound calls to clients pertaining to their homes security systems.

9. Customer Issues

Here's how customer liaisons use customer issues:

Received bravo awards for participating and implementing new customer case/complaint system in sales force which streamlines quick resolution for customer issues.
Performed follow-up correspondence with any customer issues via telephone and email in a professional and timely manner.

10. Customer Relations

Here's how customer liaisons use customer relations:

Developed/maintained customer relations as company representative.
Established customer relationships meeting standards that became the best practice for the Infrastructure Specialty Services organization.

11. Customer Inquiries

Here's how customer liaisons use customer inquiries:

Spearheaded implementation of web-based, company reference tool to assist in resolving customer inquiries.
Resolved customer inquiries submitted via email.

12. Customer Accounts

Here's how customer liaisons use customer accounts:

Review of documents, records and data to identify trends or issues across multiple customer accounts and recommended resolutions to supervisors.
Supported 7 managers and over 700 customer accounts while maintaining a TBR(Total Billed Revenue) over 95%.

13. Purchase Orders

Here's how customer liaisons use purchase orders:

Help resolved issues impacting delivery, quality and or other related problems with purchase orders or invoices.
Read blueprints and issue purchase orders for raw material and or commercial components.

14. Main Liaison

Here's how customer liaisons use main liaison:

Serve as the main liaison between customers, management and sale team, asking open-ended questions to assess customer needs.
Acted as the Main Liaison between all supported customers and activities and the Chief of Supply, Squadron Commander.

15. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how customer liaisons use payroll:

Assisted Bookkeeper with various duties such as payroll and customer credit card approvals.
Established chart of accounts; provided bookkeeping, payroll, A/R and A/P.

5 Customer Liaison resume examples

Build a professional customer liaison resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your customer liaison resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Customer Liaisons find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of customer liaison skills to add to your resume

The most important skills for a customer liaison resume and required skills for a customer liaison to have include:

Customer Service
PowerPoint
Customer Care
Customer Satisfaction
Customer Support
Logistics
Customer Complaints
Outbound Calls
Customer Issues
Customer Relations
Customer Inquiries
Customer Accounts

Purchase Orders
Main Liaison
Payroll
Quality Issues
Administrative Tasks
Product Knowledge
Troubleshoot
Windows
DOD
On-Time Delivery
Technical Issues
Customer Problems

ISO
Inbound Calls
Computer System
Order Entry
Inventory Management
Trade Shows
Problem Resolution
Customer Orders
Chrysler
A/R
Select Merchandise
Bank Deposits

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs