Customer marketing manager job description

• You have 3+ years of experience in working in a customer focused environment
• Passionate about on-going learning, especially in regards to industry best practice and new technological opportunities that can be applied in your role
• Excellent written and verbal communication skills with a unique ability to educate others on the technology's business benefits
• Preference to work in a fast moving entrepreneurial environment
• Strong project management skills with affinity for effective collaboration with different teams and stakeholders.
• Ability to travel domestically and internationally, 20%+.

Who we are:

Adyen is the payments platform of choice for many of the world's leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Casper, Bonobos and L'Oreal.

Our Diversity, Equity and Inclusion commitments:

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique; we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you're from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities.
**POSITION ELIGIBLE FOR BENEFITS UNDER EMPLOYEE REFERRAL PROGRAM**

**Company:** Boehringer Ingelheim Animal Health USA Inc.

**Job Title:** Customer Marketing Manager, Swine

**Location:** 3239 Satellite Blvd. NW, Duluth, GA 30096

**Job Duties:** Responsible for the development, implementation and execution of strategic marketing plans that drive sales with Strategic and Key customers; via determining market, business and customer needs, understanding customer segmentation, and applying Marketing of One Strategies with the final objective to provide economic as well as innovative values to the customers generating a positive ROI for the BI organization. Drive consistent execution of customer strategies with internal and external cross functional teams in the business-to-business swine market. Create clear calendar of actions as well as trace investments and consolidate data about BI's Strategic and Key Swine customers, veterinarians, and producers. Provide high level analysis of potential business opportunities utilizing direct interaction with customers and account team members, insights from market research, livestock industry trends, livestock pharmaceutical competitive intelligence and understanding of therapeutic areas for the different segments of the swine business putting all together under the Branded Home concept. Actively pursue and analyze internal and external data bases and work in collaboration with Customer Experience Group to make decisions that have broad impact. Develop customer/channel specific marketing/sales strategies by leveraging knowledge for target customers marketing channels and co-promotion partners to add market and brand value. Initiate customer specific projects/programs that produce favorable bottom-line results while planning robust sales and product supply forecasts. Work with the field force to adopt customer's perspectives in order to anticipate their expectations allowing development and evaluation of solutions accordingly. Work directly with technical partners and development partners (USA and global) to identify and develop opportunities in the Life Cycle management of the products. Perform company business in accordance with relevant regulations (e.g. EEO, FDA, OSHA etc.) and company policies and procedures.

**Work Schedule:** 40 hours per week (8:00am to 5:00pm)

**Job Requirements:** Bachelor's degree (US or foreign equivalent) in Marketing, Animal Science, Veterinary Medicine, Agriculture or a related field and four (4) years of experience in the job offered or in a related role. Must have four (4) years of experience with marketing or sales in the pharmaceutical-livestock industry. Must have two (2) years of experience with: swine marketing; Product and Concept Launch in a Business-to-Business Environment; utilizing knowledge of Swine disease and control, and epidemiology to market to veterinarians and producers; understanding the needs of customers in the swine industry; utilizing knowledge of EMEA, FDA and USDA regulatory processes to position, message, and market products in a highly regulated industry; understanding the Life Cycle Management Process to identify and develop opportunities in the livestock market; collaborating with global counterparts and R&D for successful product and label extensions; and utilizing knowledge of sales and product inventory forecasting to meet market demands and optimize business resources. The position requires travel (domestic and international) 20% of the time. Telecommuting permitted: Work may be performed within normal commuting distance from Boehringer Ingelheim Animal Health USA Inc.'s office in Duluth, GA.

**Organization:** _US-Boehringer Ingelheim Animal Health_

**Title:** _Customer Marketing Manager, Swine_

**Location:** _Americas-US-GA-Duluth_

Be part of the Contact Center Industry Disruption with Observe.AI

About Us
Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry's most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI's powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.

Observe.AI is trusted by hundreds of customers and partners across industries - including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage - and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in San Francisco with offices in Bangalore, India. For more information, please visit www.observe.ai.

The Opportunity
We are looking for a storytelling guru with a knack for building impactful advocacy programs to help build the next phase of Observe.AI's customer advocacy programs. As a Customer Marketing Manager, you'll drive a key set of customer engagement and advocacy programs such as our reference program and customer exchange session, develop critical customer stories and help to scale our story database, and more. This position is an opportunity to build foundational, next-generation programs to drive advocacy, community, and retention across our growing bases of enterprise customers.

You will help us reimagine the customer reference program, build our pipeline, and partner with cross-functional partners to sign on new reference customers. You will own the identification, selection, interview and launch of customer stories, case studies and testimonials, as well as support the sourcing of key audiences for our product launches, webinar and industry speaking opportunities. You will drive the content strategy of our Customer Exchange Program, building engaging opportunities for customers to share their success with other customers and create learning loops that drive adoption and customer engagement.

This is a highly cross-functional role, and applicants will be expected to interface and build strong relationships with a broad array of internal teams across marketing, sales, product, comms and customer success.
What you will be doing Scale Observe.AI's customer marketing program, helping to cultivate senior advocates within our customer base and building integrated campaigns to show their success Programmatically uncover and tell our customers' stories. Work with customers and internal teams to uncover and tell compelling stories about how our customers are transforming their contact centers with Observe.AI. You'll be the voice of the customer, telling their stories via case studies, videos, testimonials, and in press in partnership with other teams like Brand, Communications, Product Marketing, and Content.Enable our field organization about customer success stories and build a robust, user-friendly internal customer story library to power stakeholders in Sales, Customer Success and Marketing.Drive key customer references for priority GTM initiatives: Identify and match key customer stories with priority opportunities such as press, events, and product partnerships to enable Marketing, Product, and Sales.Scale our customer exchange program in collaboration with Customer Success to drive strong customer engagement and peer-to-peer community sharing of best practices. You'll drive the programming, content, promotions and turning shared insights into compelling content Harness existing customer engagement to influence future customers through in-flight deal discussions and external review sites Support deal acceleration and scale Observe.AI's customer reference program by implementing online tools and resources
Who you are An experienced marketing professional with 5+ years of experience in customer advocacy, customer marketing, or content marketing Deploys curiosity at every opportunity to become an expert on the customer - understanding their behaviors, motivations, blockers, and goals and weaves this into your daily execution World-class storytelling and written/verbal communication skills, with the ability to distill complex concepts into clear, concise messaging that's easy for users to understand Excellent communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging Deep empathy for both cross-functional partners and end users, with strong customer-centricity and experience serving as the voice of the customer Team player first and foremost, proven success collaborating with cross-functional teams Strong interpersonal skills and executive presence Strong project management skills; results-focused with impactful execution and follow-through; highly detail-oriented Strong growth mindset and intellectual curiosity, with a willingness to learn, flex into new areas, continuously improve and take on new challenges Self-starter and solution-oriented; ability to prioritize and work independently with minimal supervision and can-do attitude to get things done Ability to balance strong creativity and analytical thinking Flexibility and adaptability to changing needs of customers and the business
What we offer Excellent medical, dental, and vision insurance options Unlimited PTO Generous holiday (federal and wellness) recognition and parental leave policies 401K plan to save for your future Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment Learning & Development fund to support you in your continuing education journey and professional development Fun events to build culture across the organization
#LI-remote

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Ordinance and other similar state laws and local ordinances, and its internal policy, Observe.AI will also consider for employment qualified applicants with arrest and conviction records.

Regarding COVID-19
With the spread of COVID-10 globally, Observe.AI's offices will remain closed until further notice. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and new hire onboarding to be conducted virtually via Zoom video conferencing. All Observe.AI employees are currently working from home until further notice.