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What is a customer operations director and how to become one
The customer operations director is at the forefront of customer engagement in any organization. Where the position exists, the director is responsible for maximizing customer activation and driving education. Customer operations directors often have to work with various teams, including marketing, product design, and engineering.
The job is designed to identify customer pain points and then moving swiftly to resolve them. Whether it's issues with the design of a product, packaging, or delivery, it's important to have excellent relationships with the relevant departments so that you can act accordingly.
Customer operations directors develop customer success strategies, lead the customer care team, and manage new customer-centric features and products. In this role, you might also relate directly to customers to receive quality feedback and respond as needed.
Customer operations directors need a minimum of a bachelor's degree in business administration or related fields. They also need extensive experience in customer relations. Finally, they need a combination of skills like communication, teamwork, problem-solving, and proactivity.
Avg. Salary $138,432
Avg. Salary $59,228
Growth rate 6%
Growth rate 0.3%
American Indian and Alaska Native 0.47%
Asian 6.41%
Black or African American 6.23%
Hispanic or Latino 15.35%
Unknown 4.34%
White 67.20%
Genderfemale 41.85%
male 58.15%
Age - 44American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 44Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
Customer operations director career paths
Key steps to become a customer operations director
Explore customer operations director education requirements
Start to develop specific customer operations director skills
Skills Percentages Customer Satisfaction 7.24% Account Management 5.99% Project Management 5.80% KPIs 5.64% QA 5.36% Complete relevant customer operations director training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer operations directors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer operations director based on U.S. Bureau of Labor Statistics data and data from real customer operations director resumes.Research customer operations director duties and responsibilities
- Manage, develop and deploy 3rd party and custom in house tools for care operations and call center KPIs.
- Manage annual budget/forecast, including event marketing, customer communication and CRM.
- Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
- Conduct data analysis to disprove hypothesis of spare parts logistics performance issues and re-prioritize investments to improve customer experience.
Get customer operations director experience
Generally, it takes 4-6 years to become a customer operations director. The most common roles before becoming a customer operations director include manager, director team lead and project manager.Prepare your customer operations director resume
When your background is strong enough, you can start writing your customer operations director resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer operations director resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer operations director resume templates
Build a professional customer operations director resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer operations director resume.
Apply for customer operations director jobs
Now it's time to start searching for a customer operations director job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer operations director job
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Average customer operations director salary
The average customer operations director salary in the United States is $138,432 per year or $67 per hour. Customer operations director salaries range between $100,000 and $190,000 per year.
What am I worth?
How do customer operations directors rate their job?
Customer operations director reviews
Positions cares such important function as a customer advocacy and customer servant
Operations never stops, its always up and running and you have to be available at any time
Long hours and calls outside of regular business hours are the norm!
Updated January 8, 2025
