The customer operations director is at the forefront of customer engagement in any organization. Where the position exists, the director is responsible for maximizing customer activation and driving education. Customer operations directors often have to work with various teams, including marketing, product design, and engineering.
The job is designed to identify customer pain points and then moving swiftly to resolve them. Whether it's issues with the design of a product, packaging, or delivery, it's important to have excellent relationships with the relevant departments so that you can act accordingly.
Customer operations directors develop customer success strategies, lead the customer care team, and manage new customer-centric features and products. In this role, you might also relate directly to customers to receive quality feedback and respond as needed.
Customer operations directors need a minimum of a bachelor's degree in business administration or related fields. They also need extensive experience in customer relations. Finally, they need a combination of skills like communication, teamwork, problem-solving, and proactivity.
There is more than meets the eye when it comes to being a Customer Operations Director. For example, did you know that they make an average of $74.35 an hour? That's $154,644 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many Customer Operations Directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Leadership skills and Management skills.
If you're interested in becoming a Customer Operations Director, one of the first things to consider is how much education you need. We've determined that 70.1% of Customer Operations Directors have a bachelor's degree. In terms of higher education levels, we found that 16.4% of Customer Operations Directors have master's degrees. Even though most Customer Operations Directors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Operations Director. When we researched the most common majors for a Customer Operations Director, we found that they most commonly earn Bachelor's Degree degrees or Master's Degree degrees. Other degrees that we often see on Customer Operations Director resumes include Associate Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Customer Operations Director. In fact, many Customer Operations Director jobs require experience in a role such as Manager. Meanwhile, many Customer Operations Directors also have previous career experience in roles such as Director or Project Manager.