What is a Customer Operations Director

The customer operations director is at the forefront of customer engagement in any organization. Where the position exists, the director is responsible for maximizing customer activation and driving education. Customer operations directors often have to work with various teams, including marketing, product design, and engineering.

The job is designed to identify customer pain points and then moving swiftly to resolve them. Whether it's issues with the design of a product, packaging, or delivery, it's important to have excellent relationships with the relevant departments so that you can act accordingly.

Customer operations directors develop customer success strategies, lead the customer care team, and manage new customer-centric features and products. In this role, you might also relate directly to customers to receive quality feedback and respond as needed.

Customer operations directors need a minimum of a bachelor's degree in business administration or related fields. They also need extensive experience in customer relations. Finally, they need a combination of skills like communication, teamwork, problem-solving, and proactivity.

There is more than meets the eye when it comes to being a Customer Operations Director. For example, did you know that they make an average of $74.35 an hour? That's $154,644 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Customer Operations Director Do

There are certain skills that many Customer Operations Directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Leadership skills and Management skills.

Learn more about what a Customer Operations Director does

How To Become a Customer Operations Director

If you're interested in becoming a Customer Operations Director, one of the first things to consider is how much education you need. We've determined that 70.1% of Customer Operations Directors have a bachelor's degree. In terms of higher education levels, we found that 16.4% of Customer Operations Directors have master's degrees. Even though most Customer Operations Directors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Customer Operations Director. When we researched the most common majors for a Customer Operations Director, we found that they most commonly earn Bachelor's Degree degrees or Master's Degree degrees. Other degrees that we often see on Customer Operations Director resumes include Associate Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Customer Operations Director. In fact, many Customer Operations Director jobs require experience in a role such as Manager. Meanwhile, many Customer Operations Directors also have previous career experience in roles such as Director or Project Manager.

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Average Salary
$154,644
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
90,822
Job Openings
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Average Salary for a Customer Operations Director

Customer Operations Directors in America make an average salary of $154,644 per year or $74 per hour. The top 10 percent makes over $202,000 per year, while the bottom 10 percent under $118,000 per year.
Average Salary
$154,644
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How much should you be earning as an Customer Operations Director? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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Choose From 10+ Customizable Customer Operations Director Resume templates

Zippia allows you to choose from different easy-to-use Customer Operations Director templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Operations Director resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Operations Director Demographics

Customer Operations Director Gender Statistics

male

58.2 %

female

41.8 %

Customer Operations Director Ethnicity Statistics

White

71.0 %

Hispanic or Latino

14.3 %

Asian

6.1 %

Customer Operations Director Foreign Languages Spoken Statistics

Spanish

60.0 %

French

12.0 %

German

8.0 %
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Customer Operations Director Education

Customer Operations Director Majors

36.4 %
10.1 %

Customer Operations Director Degrees

Bachelors

70.1 %

Masters

16.4 %

Associate

7.1 %

Top Colleges for Customer Operations Directors

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

8. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483
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Top Skills For a Customer Operations Director

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.1% of Customer Operations Directors listed Online on their resume, but soft skills such as Communication skills and Leadership skills are important as well.

1. District of Columbia

Total Customer Operations Director Jobs:
476
Highest 10% Earn:
$264,000
Location Quotient:
1.95
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Washington

Total Customer Operations Director Jobs:
1,328
Highest 10% Earn:
$225,000
Location Quotient:
1.25
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nevada

Total Customer Operations Director Jobs:
302
Highest 10% Earn:
$237,000
Location Quotient:
0.99
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Operations Directors

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Top Customer Operations Director Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Operations Directors and discovered their number of Customer Operations Director opportunities and average salary. Through our research, we concluded that Kelly Services was the best, especially with an average salary of $148,648. Apple follows up with an average salary of $166,281, and then comes VMware with an average of $172,324. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Operations Director. The employers include VMware, Splunk, and Capgemini

Most Common Employers For Customer Operations Director

RankCompanyZippia ScoreAverage Customer Operations Director SalaryAverage Salary
1$172,324
2$167,018
3$166,281
4$155,740
5$155,021
6$153,605