Customer Operations Director Overview

There are certain skills that many customer operations directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, communication skills and management skills.

When it comes to the most important skills required to be a customer operations director, we found that a lot of resumes listed 6.5% of customer operations directors included online, while 5.8% of resumes included customer base, and 5.7% of resumes included project management. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer operations director job title. But what industry to start with? Most customer operations directors actually find jobs in the professional and technology industries.

If you're interested in becoming a customer operations director, one of the first things to consider is how much education you need. We've determined that 45.6% of customer operations directors have a bachelor's degree. In terms of higher education levels, we found that 29.5% of customer operations directors have master's degrees. Even though most customer operations directors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer operations director. When we researched the most common majors for a customer operations director, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer operations director resumes include high school diploma degrees or associate degree degrees.

You may find that experience in other jobs will help you become a customer operations director. In fact, many customer operations director jobs require experience in a role such as manager. Meanwhile, many customer operations directors also have previous career experience in roles such as senior manager or director.