The customer operations director is at the forefront of customer engagement in any organization. Where the position exists, the director is responsible for maximizing customer activation and driving education. Customer operations directors often have to work with various teams, including marketing, product design, and engineering.
The job is designed to identify customer pain points and then moving swiftly to resolve them. Whether it's issues with the design of a product, packaging, or delivery, it's important to have excellent relationships with the relevant departments so that you can act accordingly.
Customer operations directors develop customer success strategies, lead the customer care team, and manage new customer-centric features and products. In this role, you might also relate directly to customers to receive quality feedback and respond as needed.
Customer operations directors need a minimum of a bachelor's degree in business administration or related fields. They also need extensive experience in customer relations. Finally, they need a combination of skills like communication, teamwork, problem-solving, and proactivity.
How to Become a Customer Operations Director
What is a Customer Operations Director
There is more than meets the eye when it comes to being a Customer Operations Director. For example, did you know that they make an average of $74.35 an hour? That's $154,644 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
What Does a Customer Operations Director Do
There are certain skills that many Customer Operations Directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Leadership skills and Management skills.
How To Become a Customer Operations Director
If you're interested in becoming a Customer Operations Director, one of the first things to consider is how much education you need. We've determined that 70.1% of Customer Operations Directors have a bachelor's degree. In terms of higher education levels, we found that 16.4% of Customer Operations Directors have master's degrees. Even though most Customer Operations Directors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Operations Director. When we researched the most common majors for a Customer Operations Director, we found that they most commonly earn Bachelor's Degree degrees or Master's Degree degrees. Other degrees that we often see on Customer Operations Director resumes include Associate Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Customer Operations Director. In fact, many Customer Operations Director jobs require experience in a role such as Manager. Meanwhile, many Customer Operations Directors also have previous career experience in roles such as Director or Project Manager.
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Customer Operations Director Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a Customer Operations Director can determine their career goals through the career progression. For example, they could start out with a role such as Vice President, progress to a title such as Senior Vice President and then eventually end up with the title Senior Vice President.
Customer Operations Director Jobs You Might Like
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Customer Operations Director
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Choose From 10+ Customizable Customer Operations Director Resume templates
Zippia allows you to choose from different easy-to-use Customer Operations Director templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Operations Director resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Find the best Customer Operations Director job for you
Customer Operations Director Jobs You Might Like
- High Paying Customer Operations Director Jobs - $202K and Up
- Work From Home Customer Operations Director Jobs
- Entry Level Customer Operations Director Jobs
- Part Time Customer Operations Director Jobs
- Actively Hiring
- No Degree Customer Operations Director Jobs
Top Colleges for Customer Operations Directors
1. University of Pennsylvania
Philadelphia, PA • Private
2. Northwestern University
Evanston, IL • Private
3. University of Southern California
Los Angeles, CA • Private
4. University of Texas at Austin
Austin, TX • Private
5. Pennsylvania State University
University Park, PA • Private
6. SUNY at Binghamton
Vestal, NY • Private
7. Northeastern University
Boston, MA • Private
8. Lehigh University
Bethlehem, PA • Private
9. Bentley University
Waltham, MA • Private
10. Carnegie Mellon University
Pittsburgh, PA • Private
Find the best Customer Operations Director job for you
Customer Operations Director Jobs You Might Like
- High Paying Customer Operations Director Jobs - $202K and Up
- Work From Home Customer Operations Director Jobs
- Entry Level Customer Operations Director Jobs
- Part Time Customer Operations Director Jobs
- Actively Hiring
- No Degree Customer Operations Director Jobs
Online Courses For Customer Operations Director That You May Like
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
An introduction to customer service and its importance in any business...
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
Top Skills For a Customer Operations Director
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.1% of Customer Operations Directors listed Online on their resume, but soft skills such as Communication skills and Leadership skills are important as well.
1. District of Columbia
$203,692
Avg. Salary
2. Washington
$173,775
Avg. Salary
3. Nevada
$181,485
Avg. Salary
How Do Customer Operations Director Rate Their Jobs?
Top Customer Operations Director Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Operations Directors and discovered their number of Customer Operations Director opportunities and average salary. Through our research, we concluded that Kelly Services was the best, especially with an average salary of $148,648. Apple follows up with an average salary of $166,281, and then comes VMware with an average of $172,324. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Operations Director. The employers include VMware, Splunk, and Capgemini