Working as a Customer Operations Director

There is more than meets the eye when it comes to being a customer operations director. For example, did you know that they make an average of $62.23 an hour? That's $129,429 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Customer Operations Director Do

There are certain skills that many customer operations directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, communication skills and management skills.

When it comes to the most important skills required to be a customer operations director, we found that a lot of resumes listed 6.5% of customer operations directors included online, while 5.8% of resumes included customer base, and 5.7% of resumes included project management. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer operations director job title. But what industry to start with? Most customer operations directors actually find jobs in the professional and technology industries.

How To Become a Customer Operations Director

If you're interested in becoming a customer operations director, one of the first things to consider is how much education you need. We've determined that 45.6% of customer operations directors have a bachelor's degree. In terms of higher education levels, we found that 29.5% of customer operations directors have master's degrees. Even though most customer operations directors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer operations director. When we researched the most common majors for a customer operations director, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer operations director resumes include high school diploma degrees or associate degree degrees.

You may find that experience in other jobs will help you become a customer operations director. In fact, many customer operations director jobs require experience in a role such as manager. Meanwhile, many customer operations directors also have previous career experience in roles such as senior manager or director.

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Average Salary$129,429
Job Growth Rate6%

Customer Operations Director Jobs

Customer Operations Director Career Paths

Top Careers Before Customer Operations Director
Manager8.6 %
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Top Careers After Customer Operations Director
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Operations Director

Customer Operations Directors in America make an average salary of $129,429 per year or $62 per hour. The top 10 percent makes over $181,000 per year, while the bottom 10 percent under $92,000 per year.
Average Salary
$129,429

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Director of Customer Success
Director of Customer Success
Permutive
Permutive
05/03/2020
05/03/2020
$190,00005/03/2020
$190,000
Director of Rawlings Library and Customer Experience
Director of Rawlings Library and Customer Experience
Pueblo Regional Library District
Pueblo Regional Library District
02/22/2020
02/22/2020
$50,00002/22/2020
$50,000
Customer Operations Director
Customer Operations Director
Murray Resources
Murray Resources
01/28/2020
01/28/2020
$150,00001/28/2020
$150,000
Customer Operations Director
Customer Operations Director
Top 10 Sales Talent
Top 10 Sales Talent
12/31/2019
12/31/2019
$120,00012/31/2019
$120,000
Customer Operations Director
Customer Operations Director
Opencounter
Opencounter
12/31/2019
12/31/2019
$100,00012/31/2019
$100,000
See More Recent Salaries

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Customer Operations Director Demographics

Gender

Male

55.2 %

Female

40.0 %

Unknown

4.7 %
Ethnicity

White

62.8 %

Hispanic or Latino

14.7 %

Black or African American

11.1 %
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Foreign Languages Spoken

Spanish

60.0 %

French

12.0 %

German

8.0 %
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Customer Operations Director Education

Schools

Ohio State University

8.4 %

Michigan State University

7.4 %

Pennsylvania State University

6.3 %

Georgia State University

6.3 %
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Majors

Business

37.8 %

Marketing

11.2 %

Communication

5.3 %

Finance

4.8 %
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Degrees

Bachelors

45.6 %

Masters

29.5 %

High School Diploma

7.2 %

Certificate

6.7 %
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Entry Level Jobs For Becoming A Customer Operations Director

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Operations Director

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 6.5% of customer operations directors listed online on their resume, but soft skills such as leadership skills and communication skills are important as well.

Best States For a Customer Operations Director

Some places are better than others when it comes to starting a career as a customer operations director. The best states for people in this position are New York, Washington, Rhode Island, and Connecticut. Customer operations directors make the most in New York with an average salary of $136,878. Whereas in Washington and Rhode Island, they would average $135,067 and $134,396, respectively. While customer operations directors would only make an average of $134,087 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Customer Operations Director Jobs:
77
Highest 10% Earn:
$213,000
Location Quotient:
1.22
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Customer Operations Director Jobs:
1,057
Highest 10% Earn:
$222,000
Location Quotient:
1.13
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Customer Operations Director Jobs:
252
Highest 10% Earn:
$216,000
Location Quotient:
1.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Operations Director Employers

1. Kelly Services
4.5
Avg. Salary: 
$29,557
Customer Operations Directors Hired: 
28+
2. Apple
4.9
Avg. Salary: 
$103,599
Customer Operations Directors Hired: 
19+
3. Volt Information Sciences
4.2
Avg. Salary: 
$37,743
Customer Operations Directors Hired: 
12+
4. Sprint
4.4
Avg. Salary: 
$54,716
Customer Operations Directors Hired: 
7+
5. Salesforce
4.9
Avg. Salary: 
$119,478
Customer Operations Directors Hired: 
6+
6. CA Technologies
4.9
Avg. Salary: 
$116,028
Customer Operations Directors Hired: 
6+

Recently Added Customer Operations Director Jobs

Updated October 2, 2020