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Best customer operations director certifications
The best certifications for a customer operations director are Project Management Professional (PMP), Six Sigma Green Belt, and Six Sigma Black Belt.
Customer operations director certifications demonstrate your competency as a customer operations director to employers. However, not all customer operations director certifications provide the same value.
Below is a list of the best customer operations director certifications. Obtaining a customer operations director certification will give you a leg up when you apply for jobs and increase your potential salary.
3 best certifications for customer operations directors
| Rank | Customer operations director certification | Organization |
|---|---|---|
| 1 | Project Management Professional (PMP) | PMI |
| 2 | Six Sigma Green Belt | IASSC |
| 3 | Six Sigma Black Belt | IASSC |
3 best customer operations director certifications
1. Project Management Professional (PMP)
The PMP designation following your name tells current and potential employers that you have demonstrated a solid foundation of knowledge from which you can competently practice project management.To be eligible for a PMP Credential, you must first meet specific educational and project management experience requirements and agree to adhere to a code of professional conduct. The final step to becoming a PMP is passing a rigorous multiple-choice examination designed to objectively assess and measure your ability to apply project management knowledge in the following six domains: initiating the project, planning the project, executing the project, monitoring and controlling the project, closing the project, and professional and social responsibility. This computer-based examination is administered globally with translation aids in 10 languages.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. Six Sigma Green Belt
The IASSC Certified Lean Six Sigma Green Belt (ICGB) is a professional who is well versed in the Lean Six Sigma Methodology who both leads or supports improvement projects, typically as a part-time role. A Lean Six Sigma Green Belt possesses a thorough understanding of all aspects within the phases of D-M-A-I-C. They understand how to perform and interpret Six Sigma tools and how to use standard principles of Lean.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required?
3. Six Sigma Black Belt
The IASSC Certified Lean Six Sigma Black Belt (ICBB) is a professional who is well versed in the Lean Six Sigma Methodology, who leads improvement projects, typically in a full-time role. A Lean Six Sigma Black Belt possesses a thorough understanding of all aspects within the phases of D-M-A-I-C. They understand how to perform and interpret Six Sigma tools and how to use standard principles of Lean.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required?
What is the best certification for a customer operations director?
The best customer operations director certification is Project Management Professional (PMP). The Project Management Professional (PMP) is awarded by the Project Management Institute. The advanced certification is for more experienced employees as it often requires some work experience to acquire.
Here's a bit more background on how to obtain this customer operations director certification:
- To become a certified Project Management Professional (PMP), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 3 year.
What are some of the most in-demand certifications for customer operations directors?
The most in-demand customer operations director certification is Project Management Professional based on all active job postings. Having this customer operations director certification will give you access to more customer operations director jobs with higher salaries.
The most common combination of customer operations director certifications include: Project Management Professional (PMP), Six Sigma Green Belt, and Six Sigma Black Belt.
Online courses for customer operations directors to earn certifications
1. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
2. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
3. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
4. Customer Service: 6 Keys To Exceptional Customer Service
Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...
5. Customer Service
How to Approach New Customers and Maintain Existing Ones...
6. Fundamentals of Logistics, Supply Chain & Customer Service
Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...
7. Customer Service Training: Dealing with Difficult Customers
Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...
8. Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!...
9. Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course...
10. KPIs: Key Performance Indicators A-Z: Performance Management
The fundamentals of choosing, designing, implementing and presenting KPI Metrics and Dashboards in Business Operations...
11. CRM: Customer Relationship Management
Practical Ideas To Generate Sales, Loyalty And Repeat Business Fast...
12. Customer Service Fundamentals: Putting People First
Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...
13. Customer Service Foundation
An introductory course about understanding the foundations of Customer Service...
14. Customer Relationship Management A Retail Perspective
The success of your business through managing relationships with customers effectively...
15. Operations Management A-Z: Business Processes and Systems
Operations Management: Supply Chain & Business Processes in Industry for Manufacturing and Services Organizations...
16. Supply Chain Operations Metrics and KPI's
Learn to Create Value, Effectively Measure, Analyze, Optimize Performance and Improve All Supply Chain Operations...
17. [2023] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...
18. Customer Service Success: Take Your Skills to the Next Level
3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...
19. Operations Management: Supply Chains, Products and Services
Master Supply Chain Management and Product and Service Development in Manufacturing and Service Organizations...
20. The Customer: Develop Customer Centric Metrics (BITE SIZE)
To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully...