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What is a customer operations manager and how to become one
A customer operation manager has to handle all operation issues, set targets, and make sure these targets are met to satisfy customer needs. In this position, you will provide advice and guidance to staff members in dispensing their services to customers. This may include assisting staff with organizing schedules, assigning duties and assignments, and ensuring these tasks are effectively managed.
The customer operation manager may also be required to recommend staff to be hired, create promotions and ideas to develop the company in the areas of customer service.
A customer operation manager also keeps a record of customers' requests and details of actions taken on these requests. They manage customer accounts as well and work to avoid discrepancies. They also have to give reports to the directors of the company.
You will need a bachelor's degree in business administration and any other related field to work in this position. Some of the necessary traits that you need to display in this position may also include good administrative skills, excellent communication, and the ability to lead a team successfully. The average yearly salary of a customer operation manager is $102,000.
What general advice would you give to a customer operations manager?
Eric Olsen
Professor, Industrial Technology and Packaging, Orfalea College of Business
Avg. Salary $111,914
Avg. Salary $59,228
Growth rate 6%
Growth rate 0.3%
American Indian and Alaska Native 0.47%
Asian 6.35%
Black or African American 6.16%
Hispanic or Latino 15.12%
Unknown 4.33%
White 67.56%
Genderfemale 40.22%
male 59.78%
Age - 44American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 44Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
Customer operations manager career paths
Key steps to become a customer operations manager
Explore customer operations manager education requirements
Start to develop specific customer operations manager skills
Skills Percentages Customer Operations 8.97% Logistics 8.45% Project Management 6.34% Process Improvement 5.79% Customer Support 4.27% Complete relevant customer operations manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer operations managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer operations manager based on U.S. Bureau of Labor Statistics data and data from real customer operations manager resumes.Research customer operations manager duties and responsibilities
- Develop, manage, and monitor employee training in accordance with company and ISO standards.
- Manage and direct activities with third party logistics partners, two in the U.S. and one in Europe.
- Manage and coordinate departmental CRM software platform transition and establish best practices and SLA expectations.
- Spearhead inaugural inbound/outbound telesales CRM initiatives to achieve greater usage of open home equity lines of credit.
Prepare your customer operations manager resume
When your background is strong enough, you can start writing your customer operations manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer operations manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
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Build a professional customer operations manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer operations manager resume.
Apply for customer operations manager jobs
Now it's time to start searching for a customer operations manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer operations manager job
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Average customer operations manager salary
The average customer operations manager salary in the United States is $111,914 per year or $54 per hour. Customer operations manager salaries range between $84,000 and $147,000 per year.
What am I worth?
How do customer operations managers rate their job?
Customer operations manager reviews
Supporting and interacting with the customers
I don’t like escalations from the customers
Positions cares such important function as a customer advocacy and customer servant
Operations never stops, its always up and running and you have to be available at any time
I love being able to mold my team and the distribution center to the culture of respect and accountability! Having senior and executive leadership support is a huge positive factor in making this happen!!
Long hours and calls outside of regular business hours are the norm!
Updated January 8, 2025
