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Become A Customer Operations Manager

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Working As A Customer Operations Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $102,500

    Average Salary

What Does A Customer Operations Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become A Customer Operations Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Customer Operations Manager jobs

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Customer Operations Manager Career Paths

Average Length of Employment
Senior Manager 4.2 years
Operations Manager 4.1 years
Operations Officer 3.2 years
Top Employers Before
Manager 6.5%
Supervisor 3.0%
Internship 2.7%
Top Employers After
Manager 5.5%

Customer Operations Manager Demographics

Gender

Male

55.0%

Female

43.4%

Unknown

1.6%
Ethnicity

White

80.9%

Hispanic or Latino

10.4%

Asian

6.5%

Unknown

1.5%

Black or African American

0.7%
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Languages Spoken

Spanish

50.0%

Portuguese

12.5%

German

6.3%

Japanese

6.3%

French

6.3%

Carrier

6.3%

Occidental

3.1%

Slovak

3.1%

Polish

3.1%

Italian

3.1%
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Customer Operations Manager Education

Schools

University of Phoenix

30.4%

Northeastern University

8.7%

Cornell University

5.2%

Southern New Hampshire University

5.2%

Middle Tennessee State University

4.3%

Pennsylvania State University

4.3%

University of North Texas

3.5%

Medaille College

3.5%

Bucks County Community College

3.5%

University of Memphis

3.5%

Strayer University

3.5%

Kaplan University

3.5%

University of Alabama

2.6%

University of Tennessee - Knoxville

2.6%

University of Nebraska at Omaha

2.6%

State University of New York College at Buffalo

2.6%

Wake Technical Community College

2.6%

Kansas State University

2.6%

Hinds Community College

2.6%

Ohio State University

2.6%
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Majors

Business

44.9%

Management

8.1%

Marketing

4.4%

Psychology

4.2%

Finance

4.2%

Human Resources Management

3.6%

Accounting

3.6%

Computer Science

3.4%

Project Management

3.4%

Communication

3.2%

Political Science

2.3%

Health Care Administration

1.9%

Computer Information Systems

1.9%

Electrical Engineering

1.7%

Liberal Arts

1.7%

Economics

1.7%

Criminal Justice

1.7%

Elementary Education

1.5%

General Studies

1.3%

Education

1.3%
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Degrees

Bachelors

43.9%

Other

22.5%

Masters

22.0%

Associate

7.0%

Certificate

3.1%

Doctorate

0.9%

Diploma

0.6%
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Part Time
Internship
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Real Customer Operations Manager Salaries

Job Title Company Location Start Date Salary
Performance Improvement-Customer Operations-Manager Ernst & Young U.S. LLP Atlanta, GA May 04, 2015 $150,000
Fso-Performance Improvement-Customer Operations Manager Ernst & Young U.S. LLP New York, NY Feb 23, 2016 $132,560 -
$137,400
Fso-Performance Improvement-Customer Operations Manager Ernst & Young U.S. LLP New York, NY Mar 25, 2016 $132,560 -
$137,400
Customer Operations Manager ZT Group Int'l, Inc. Secaucus, NJ Nov 15, 2016 $130,208
PI-Customer Operatons-Manager Ernst & Young U.S. LLP Houston, TX Oct 15, 2014 $119,310
Customer Operations Manager ZT Group Int'l, Inc. Secaucus, NJ Sep 30, 2015 $112,000
Customer Operations Manager ZT Group Int'l, Inc. Secaucus, NJ Aug 29, 2016 $110,000
Manager, Customer Support Operations Movik Networks, Inc. Westford, MA Dec 15, 2011 $105,000 -
$115,000
Customer Operations Manager Motorola Mobility LLC Chicago, IL Feb 08, 2014 $97,115 -
$118,700
Customer Operations Manager Microsoft Corporation Fort Lauderdale, FL Jan 01, 2014 $95,930
Customer Response Manager-OPS Oracle America, Inc. Columbia, MD Nov 18, 2014 $89,102
Customization Operations Manager Kuehne + Nagel Inc. Southaven, MS Sep 01, 2013 $85,000 -
$95,000
Operation Manager Customization Kuehne + Nagel Inc. Southaven, MS Oct 01, 2014 $80,000 -
$95,000
Customer Operations Manager Quantivo Corporation Emeryville, CA Dec 01, 2011 $75,000
Customer Operations Manager Quantivo Corporation Emeryville, CA Sep 04, 2012 $75,000
Customer Operations Manager RAI Stone Group LLC Golden Valley, MN Oct 20, 2009 $60,000
Customer Operations Manager RAI Stone Group LLC Golden Valley, MN May 20, 2010 $60,000
Customer Operations Manager RAI Stone Group LLC Golden Valley, MN Oct 01, 2009 $60,000
Customer Operations Manager Pharmaforce, Inc. Columbus, OH Oct 01, 2009 $60,000

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Top Skills for A Customer Operations Manager

CustomerServiceRepresentativesProceduresEnsureComplianceEnsureCustomerSatisfactionCustomerOperationsDeliveryFinancialISOCustomerSupportSafetyPayrollCustomerCarePAuditDirectReportsLogisticsTechnicalSupportKeyPerformanceIndicatorsResourceAdditional

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Top Customer Operations Manager Skills

  1. Customer Service Representatives
  2. Procedures
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Managed 4 customer service representatives in a prestigious investment firm.
  • Managed and tracked inventory levels; Developed & implemented new processes and procedures.
  • Audit inventory levels to ensure compliance of corporate mandated policies and procedures.
  • Maintain customer relations and ensure customer satisfaction.
  • Assumed increased responsibility for Customer Operations Team in addition to Inside Sales role.

Top Customer Operations Manager Employers

Customer Operations Manager Videos

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