How to hire a customer operations manager

How to hire a customer operations manager, step by step

Here's a step-by-step customer operations manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer operations manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer operations manager
• Step 8: Go through the hiring process checklist

What does a customer operations manager do?

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1. Identify your hiring needs

   The customer operations manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A customer operations manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, customer operations managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of customer operations managers.

   Type of Customer Operations Manager	Description	Hourly rate
   Customer Operations Manager	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$40-70
   General Manager Of Operations	General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management... Show more	$23-79
   Performance Manager	As the name entails, performance managers are responsible for maintaining and improving employee performance based on organizational objectives. Their job may vary depending on the industry they work in, but common duties include collecting and analyzing performance data, developing effective systems for information collection, and performing statistical performance analysis... Show more	$37-65

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Operations
   • Logistics
   • Project Management
   • Process Improvement
   • Customer Support
   • Customer Care
   • Performance Reviews
   • Continuous Improvement
   • Direct Reports
   • Customer Satisfaction
   • ERP
   • CRM
   • ISO
   • Customer Complaints

   Check all skills

   Responsibilities:

   • Develop, manage, and monitor employee training in accordance with company and ISO standards.
   • Manage and direct activities with third party logistics partners, two in the U.S. and one in Europe.
   • Manage and coordinate departmental CRM software platform transition and establish best practices and SLA expectations.
   • Spearhead inaugural inbound/outbound telesales CRM initiatives to achieve greater usage of open home equity lines of credit.
   • Implement organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.
   • Establish a tier business model for each customer level to ensure quality and preserve appropriate ROI on customer accounts.

   More customer operations manager duties

3. Make a budget

   Including a salary range in the customer operations manager job description is a good way to get more applicants. A customer operations manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a customer operations manager in Oklahoma may be lower than in Washington, and an entry-level engineer typically earns less than a senior-level customer operations manager. Additionally, a customer operations manager with lots of experience in the field may command a higher salary as a result.

   Average customer operations manager salary

   $111,914yearly

   $53.80 hourly rate

   ---

   Entry-level customer operations manager salary

   $84,000 yearly salary

   Updated December 17, 2025

   Average customer operations manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$130,353	$63
   2	California	$128,101	$62
   3	Maryland	$124,704	$60
   4	Massachusetts	$120,745	$58
   5	New Jersey	$120,423	$58
   6	Colorado	$120,065	$58
   7	Connecticut	$119,075	$57
   8	North Carolina	$116,795	$56
   9	Texas	$115,964	$56
   10	New York	$115,157	$55
   11	Virginia	$111,531	$54
   12	Alabama	$110,774	$53
   13	Pennsylvania	$109,667	$53
   14	Illinois	$107,110	$52
   15	Tennessee	$103,652	$50
   16	Michigan	$100,544	$48
   17	Georgia	$96,572	$46
   18	Oregon	$95,262	$46
   19	Arizona	$95,049	$46
   20	Kansas	$93,650	$45

   Average customer operations manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Google	$136,360	$65.56	123
   2	Floor & Decor	$131,325	$63.14	78
   3	Michaels Stores	$130,324	$62.66	156
   4	Amazon	$128,152	$61.61	1,353
   5	VMware	$125,810	$60.49
   6	Cargomatic	$125,795	$60.48
   7	Avis Budget Group	$125,544	$60.36	17
   8	Burberry	$124,541	$59.88
   9	Xilinx	$121,739	$58.53
   10	Procore Technologies	$121,635	$58.48	1
   11	The Travelers Companies	$120,703	$58.03	24
   12	Texas Instruments	$120,650	$58.00	3
   13	The Coca-Cola Company	$119,812	$57.60	15
   14	Amd	$117,515	$56.50	13
   15	Cisco	$115,911	$55.73	119
   16	Randstad North America, Inc.	$115,292	$55.43	5
   17	NRG Energy	$115,210	$55.39	10
   18	Equinix	$114,308	$54.96	9
   19	Harvard University	$113,811	$54.72	1
   20	TKXS by TELUS Agriculture	$111,419	$53.57

4. Writing a customer operations manager job description

   A customer operations manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer operations manager job description:

   Customer operations manager job description example

   Here at Avis Budget Group we're more than just rentals-although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We're shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly-power to change the future. Sound your speed? Come join our family.
   
   Join Avis Budget Group, a global leader in mobility, as an entry-level Operations Manager Trainee, where you will learn how to lead front-line teams in an exciting airport car rental operation.
   
   Through our structured, hands-on learning program immersed in the operation, we'll teach you how to increase financial profitability, maximize operational efficiency, improve customer satisfaction and lead teams of people. After completing training, you will supervise one or more of the daily operations and sales functions to ensure maximization of fleet, revenue, customer satisfaction and employee management.
   
   You'll continue to work closely with managers and mentors who will teach you all of the skills you'll need to grow and advance your career in our Fortune 500 company, with a clear career path from an entry level Operations Manager all the way to an Area Vice President.
   
   We offer a competitive wage and benefits package: Total potential annual compensation of $50,000 ; Use of a company vehicle which includes gas, insurance and maintenance; access to comprehensive medical plan, 401K and other voluntary group benefits. We also offer employee discounts, including a discounted purchase of a rental car.
   
   We believe in connecting our employees to more: opportunities, benefits, support, collaboration and most importantly - power - to change the future. Sound your speed? Come join our family.
   What we're looking for:
   Recent graduate with bachelor's degree OR associate's degree plus at least two years' supervisory experience. Ability to demonstrate strong leadership capabilities, work well in a team environment with a positive attitude, and make independent decisions. Valid driver's license and good driving record. Flexibility to work days, evenings, overnights, weekends, and holidays. Willingness to work outdoor in weather conditions with moderate noise level.
   Extra points for this:
   One year of experience providing high quality customer service
   
   Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.
   
   This role requires the ability to frequently stand, sit, walk, drive, and type. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require.
   
   *Use of company vehicle subject to company policy. This position may be with any affiliate of Avis Budget Group.
   
   Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
   
   Denver
   
   Colorado
   
   United States of America

   Copy this example

   

5. Post your job

   To find customer operations managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any customer operations managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level customer operations managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your customer operations manager job on Zippia to find and recruit customer operations manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit customer operations managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer operations manager

   Once you've found the customer operations manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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