Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
What is a customer operations specialist and how to become one
You need to be a people person when you work as a customer operations specialist, able to maintain professional and pleasant communication even when it gets ugly. A customer operations specialist makes sure business activities related to customer care operate in a smooth and organized workflow.
As a customer operations specialist, you will communicate with customers over the phone to log customer requests, provide information related to products and services, and follow up correspondence related to orders. Your responsibilities include handling customer issues and complaints by forwarding customer feedback to the appropriate department or escalating complaints that you are not authorized to resolve.
Your bread and butter as a a customer operations specialist rests in your communication skills. You should have the ability to multitask as an efficient team player. You also need working knowledge of MS Office suite and some customer relations management software.
Avg. Salary $36,397
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.43%
Asian 8.83%
Black or African American 6.36%
Hispanic or Latino 9.39%
Unknown 4.56%
White 70.43%
Genderfemale 59.37%
male 40.63%
Age - 43American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 43Complexity level is simple
7 - challenging
Customer operations specialist career paths
Key steps to become a customer operations specialist
Explore customer operations specialist education requirements
Start to develop specific customer operations specialist skills
Skills Percentages Logistics 12.94% Customer Service 12.20% Customer Support 12.02% DOT 8.00% Customer Operations 7.56% Research customer operations specialist duties and responsibilities
- Manage logistics of patient infusions to ensure facility receives correct dosing of medication in timely fashion.
- Manage project management and logistics needs for design and construction of cellular and PCS network including responsibility for all field operations.
- Audit customer accounts for loyalty program usage and sales reporting of retailers via internal CRM tool.
- Handle supervisor calls; troubleshoot customer equipment; offer promotions; handle billing issues for customers ;
Prepare your customer operations specialist resume
When your background is strong enough, you can start writing your customer operations specialist resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer operations specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer operations specialist resume templates
Build a professional customer operations specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer operations specialist resume.
Apply for customer operations specialist jobs
Now it's time to start searching for a customer operations specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer operations specialist job
Are you a customer operations specialist?
Share your story for a free salary report.
Average customer operations specialist salary
The average customer operations specialist salary in the United States is $36,397 per year or $18 per hour. Customer operations specialist salaries range between $22,000 and $59,000 per year.
What am I worth?
How do customer operations specialists rate their job?
Customer operations specialist reviews
The people and helping them solve their problems, also being first to help the customers.
Updated January 8, 2025
