Customer operations specialist jobs near me - 1,077 jobs

Hospitality Operations Associate- Garden Gables Flexibility: Opportunity to work from home in the off-season when focusing on dedicated projects and administrative tasks About the Role Garden Gables - part of the Sullivan Capital hospitality collection alongside The Coach House (Salem, MA) and The Highliner (Gloucester, MA) - is seeking a hands-on, detail-driven Manager to lead daily operations and deliver an exceptional guest experience. This position is ideal for someone who thrives in boutique hospitality, enjoys wearing many hats, and takes pride in maintaining the highest standards of service and design. What You'll Do Oversee daily operations, cleaning staff, and contractors to ensure the property runs seamlessly. Serve as the primary on-site contact for guests, ensuring every stay is warm, polished, and personalized. Collaborate closely with our Marketing & Social Media Manager, Reservation Specialists, and ownership on storytelling, guest packages, and promotions. Support creative initiatives including photography, videography, and local partnerships. Manage inventory, payroll hours, and property reporting with precision and accountability. What We're Looking For 2+ years in hospitality, property management, or boutique hotel operations - or someone with closely related, transferable experience and a strong interest in boutique hospitality. Strong communication, organization, and leadership skills. Proficiency with remote door access control, Mews, Breezeway, Stripe, and internal applications. Must live within the Berkshires or within a 30-minute commute of Lenox, MA. Availability for occasional on-call support during evenings or weekends. The Ideal Fit You're resourceful, guest-focused, and thrive in environments where every detail matters. You can move fluidly between hospitality, operations, and creative work - and take pride in running a property as if it were your own.

Coordinate the delivery of various aircraft service functions for airline customers while the aircraft is at the gate, including de-icing, lavatory dumping, and refueling. Determine proper aircraft load factors in conjunction with the airline operati Operations, Agent, Operation, Security, Manufacturing, Health

/Details: Are you ready to join a Fortune 500 global financial services firm where accuracy, client care, and operational excellence drive everything we do? Do you excel under pressure, communicate with clarity, and thrive when details matter? If so, you'll be a perfect fit for an open contract position we are hiring for! Join a premier global financial institution renowned for its unwavering commitment to integrity, client-centric solutions, and operational excellence. With a legacy spanning decades, this firm is actively hiring a Customer Support Specialist to join its team in Columbus, Ohio. Important Details: 6-month contract (Temp to Perm Goal) Columbus, Ohio (on-site) $19.17/Hour Pay PTO, 401K retirement savings, healthcare coverage, supplemental coverage Responsibilities Include: Responding to client inquiries via phone with professionalism and accuracy, assisting with a wide range of brokerage-related questions, including account details, transactions, and general financial services, while ensuring all responses align with internal quality and compliance standards. Supporting clients with digital platforms, providing guidance and troubleshooting for the brokerage's online portal and mobile app-resolving login issues, navigating features, and ensuring a smooth digital experience. Assisting with Brokerage Cash Management services, including debit cards, check-writing, and funds transfers-ensuring clients understand and can effectively use the full suite of cash management tools available to them. Consistently meeting performance goals such as call quality, response time, and customer satisfaction, while escalating complex issues when necessary and maintaining a strong commitment to delivering a world-class client experience. Qualifications: Degree in Finance, Accounting, Business, or related field Ability to thrive in a fast-paced, team-oriented environment Strong multitasking skills and adaptability in a dynamic financial service center Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Title: Customer Service Duration: 6+ months (Extension) Shift: 8am - 5pm Qualifications: A combination of formal education such as bachelor's degree, associate's degree with certifications and/or at least 2-4 years of progressive customer service experience Excellent communication skills Excels at interpersonal and relationship management skills Prior experience with the ability to successfully resolve conflict Strong ability to multi-task Some exposure to building products and/or retail industry preferred Developed systems aptitude and Microsoft Office skills SAP experience required Order Management Accept, enter, schedule and maintain orders within SAP Sales Force Order Entry Document Manager (OEDM) Understands and executes all types of order processing (EDI/Business Connections) Verify pricing Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies Ability to build efficient truckloads and schedules in coordination with the traffic department Verify accurate information on ship schedule/OEDM Is a high performer in the CAS Learning Path - achieving agreed upon metrics and demonstrating critical behaviours Can function across all regions and in multiple business groups Understands and correctly provides direction of the Service Advantage for our customer and Sales Team. Communicates, when necessary, with internal departments regarding Credit and Pricing Expedites hot or special orders as agreed upon with sales and supervisor Conflict Management Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction Collaborate with cross-functional teams to expedite orders Perform backorder coordination/shipping Maintain customer records within all software databases Communicate any schedule delays in customer orders in a timely manner Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Order Management & Customer Service Supply Chain Support Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group. Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s). Maintain customer records within all software databases Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Is proficient in Salesforce or equivalent computer related skillset Maintain customer records within all software databases Responsibilities: Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents' customer base. The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers' expectations. Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner. The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions. The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers. The CST works within the parameters as defined by customer service standards and the Service Advantage guidelines. The incumbent must analyse and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business. Proactively resolves customer problems/issues, exhibiting ownership for our customers. Demonstrates relentless customer service Flexibility in working hours 7:30am - 6pm with some overtime Willingness and ability to work from home during inclement weather or emergency situations - requires home phone line & internet

REQUIRED TO CURRENTLY LIVE IN TENNESSEE. AdvanceCare Health Services, LLC is seeking a detail oriented Operations Coordinator to support leadership in the daily management of business operations. This role involves overseeing operations of each business unit, working across departments, overseeing all functions performed by administrative staff that report to the supervisor, coordinating administrative processes, and supporting internal systems. The ideal candidate is organized, dependable, and comfortable handling a range of responsibilities with limited supervision. You will help monitor workflows, identify areas for improvement, and support company goals through consistent follow-through and attention to detail. This is a key support role that requires strong communication, good judgment, and the ability to develop innovative solutions that push boundaries, promote business growth by maximizing company procedures and relationships with service clients. and the ability to work independently while staying aligned with leadership goals. This is a full-time work-from-home position. REQUIRED TO CURRENTLY LIVE IN TENNESSEE. You must have high-speed internet and to have a 27" or larger monitor, keyboard & mouse for use with our company laptop. (If you live within a 1-hour drive of the office, we can loan you a monitor, keyboard & mouse as well as the laptop). Job Functions include: Support leadership with day-to-day operations across multiple departments Draft, review, and organize office letters and documents Maintain knowledge of relevant rules, regulations, and company policies Help implement improvements in processes, platforms, and documentation Monitor and support administrative staff performance and needs Respond to internal and external communications in a timely, professional manner Identify and support opportunities for operational improvements Maintain working relationships with team members, contractors, and partners Assist with growth strategies and planning Coordinate with HR on s, hiring, and training Support performance evaluation efforts Perform other duties as assigned Skills and Knowledge: Strong organizational and multitasking skills Comfortable working across departments and handling varied tasks Ability to identify issues and support process improvements Clear and professional communication skills Positive attitude and professional demeanor Able to work independently with minimal supervision Familiarity with office software and tools, including Google Workspace Able to manage details while keeping broader goals in view Requirements: High school diploma or GED Satisfactory background check Reliable and self-directed work style Able to accept direction and feedback Meets established attendance and productivity expectations, including when working remotely Work Environment: The Operations Coordinator is a work from home position, using company-provided systems to stay connected and productive. It requires a quiet, professional workspace, reliable internet, and the ability to stay focused and organized without direct supervision. Regular communication with leadership and team members is essential, and timely responsiveness during business hours is expected. If you are an organized individual with a passion for operational excellence, we encourage you to apply for the Operations Coordinator position and contribute to our team's success! You must be flexible and willing to work and learn on the fly! You should be comfortable with software and technology and be an overall organized person. Empowering Team Members to Excel and TOUCH Lives through Continuous Improvement and Technology Our company is a growing, non-medical, private duty home care organization providing caregiving services to seniors and support to individuals with intellectual disabilities so that they can continue to live in their homes throughout Tennessee. We are an equal opportunity employer and a drug-free workplace. We are looking for an independent and self-motivated individual that possesses a high level of energy to join our company. Please respond to this ad with a resume and we will contact qualified applicants . Any submissions without a resume attached will not be considered. Disclaimer: The preceding has been designed to describe the general nature and level of work being performed by the candidate assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties, and efforts required. From time to time other duties may be assigned. Management's evaluation of your performance is based on your performance of the tasks listed in this and these other duties. Management has the right to revise this job description at any time.

Remote Customer Support Specialist (Work From Home) | $3,300-$3,900/month We're hiring Remote Customer Support Specialists to join our growing team. This is a fully remote / work-from-home customer service role focused on handling inbound calls and helping customers with general questions, updates, or basic support needs. You'll be the first point of contact for customers-so clear communication, patience, and a calm, professional tone matter. If you enjoy talking to people, following simple processes, and solving straightforward issues while working independently, you'll feel right at home here. What You'll Do (Key Responsibilities) Answer inbound customer support calls and provide accurate, helpful responses Make occasional outbound calls (appointment reminders, follow-ups, or status updates) Maintain a friendly, patient, and professional tone on every interaction Document call notes and key details accurately using our digital tools and systems Follow step-by-step call handling procedures to keep conversations efficient and consistent Stay connected with your remote team through chats, updates, and scheduled check-ins What We're Looking For (Qualifications) Strong speaking skills, active listening, and clear communication Comfortable using a computer and switching between basic tools (calls, notes, systems) Reliable internet connection and a quiet, distraction-free home workspace Team-minded attitude-willing to ask questions and support others No experience required - paid training is provided Customer service experience (call center, retail, hospitality) is a plus, not required Pay & Benefits Monthly pay: $3,300-$3,900 (based on experience) 100% remote - work from the comfort of home Paid training starting day one Flexible scheduling options (including weekends based on availability) Supportive team culture with approachable managers Growth and advancement opportunities within the company If you're ready to start a remote customer support role with training, flexibility, and a supportive team, apply today. 📞💻

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada's largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn. When we say we're the best, we're not just tooting our own horn. We're incredibly proud of the many awards we've won for shipping to, from, and within Canada. Purolator International provides a "Best in Class" Total Rewards package to employees and their families. Medical & Prescription Drugs (80%+ premium paid by Employer) Employer Funded Health Savings Account (H.S.A) Dental and Vision plans Employer funded Short/Long Term Disability & Life Insurance Accident, Hospital & Critical Illness Plans Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary) Annual Bonus Incentive Plan Paid Time Off Including: 10 Vacation Days, 7 Sick Days, 4 Personal Days Paid Holidays 100% Paid Extended Parental/Maternity Leave Program 100% subsidized pay Military/Reserves Leave Program Tuition Assistance Wellness Program Identify Theft Protection Discount Program Pet Insurance Discount Program We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc. Description The Warehouse Support Rep II serves as a leadership position within the warehouse, with primary responsibility for assisting the Operations Support Specialist and ensuring the efficient operation of our Columbus facility. This role also provides coverage during staff absences, maintaining continuity across all warehouse functions and supporting team members as needed. The schedule for this role is Monday- Friday, 2:30pm - 11:00pm EST with a 30 minute lunch and 40 working hours per week. Responsibilities Daily functions may consist of one or all the following: Lead operations by ensuring freight being processed correctly, operation staffed appropriately and audit pieces for accuracy Process freight on the floor as needed: loading & unloading trailers Administrative Processing: Create routing sheet within Beacon (ERP system) so operations is aware of what customers and which trucks will be processed Set up the first truck for departure; involves paperwork preparation Create labels as needed for specific customers Create report itemizing piece count for the day, weight of line hauls, numbers of skids, etc.; ensure Induction and Branch ops reports are complete Check TSD exception report to ensure no local trucks listed under the exceptions Customs CCI and PARS process scanning and email Beacon data entry Train new hires and lead cross training between warehouse & office processing Communication with internal departments (i.e., District Quality Service Managers & Customer Support) to ensure accurate freight processing, product track & trace, updates on issues, guidance on decision making with customers Communicate with drivers & carriers to schedule pick-ups; on an as needed basis Carry out other duties as appropriate and as assigned by his/her manager Experience Minimum 2 years of warehouse operations & freight processing experience Knowledge of ERP systems Microsoft Office (Excel & Word) Experience leading a team preferred Flexibility for occasional shift change during peak season This is a physical, fast-paced position that involves continual lifting, lowering, and sliding packages that typically weigh 25-35 lbs. and may weigh up to 70 lbs. Must be able to work in varying temperature conditions during the seasons Working Conditions Working conditions under which the job is performed include, but are not limited to concentrated visual or auditory attention, repetitive movements (i.e. labeling, scanning), standing for extended periods of time, heavy physical effort (i.e. lifting, pushing, pulling), walking, bending, working in various temperature conditions Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences. Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you require an accommodation during the recruitment process, we will work with you to meet your needs. Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program ***************** Any offer of employment is contingent upon the results of the Company's lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.

Service Scheduling Administrator (SSA) Part-Time | Fully Remote After Training Training Location: Charlotte North Ops Center 115 Rhyne Road, Charlotte, NC Training is conducted onsite, five days a week. Work Schedule & Mobility: Onsite for training; fully remote after training Part-time role (minimum 22 hours/week) Hours may increase to 36+ per week if the contingent worker is available Required availability: Weekends: 7:00 AM - 6:00 PM Holidays: 7:00 AM - 4:00 PM Position Purpose: The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads for field service personnel to support daily operations, customer service commitments, and emergency response. This role serves as a critical point of contact for technicians, first responders, and emergency customers, ensuring timely, accurate, and professional resolution of service needs. The SSA supports after-hours operations and contributes to maintaining 24/7/365 emergency coverage across the service area. Nature & Scope The SSA supports the Planning & Progression Department, a centrally-led and regionally-executed team responsible for receiving, routing, and assigning all service orders for the Natural Gas Business Unit. This role requires: Independent judgment and analytical skills to optimize workloads in a dynamic operational environment The ability to assess service calls and emergencies and apply appropriate human relations skills Coordination of service and emergency response across a three-state service area operating 24/7/365 Operational Impact: Supports approximately 350 Service Technicians Helps manage an average of 56,000 emergency calls annually Key Responsibilities: Assign, route, and adjust daily workloads for field service personnel Answer inbound calls from technicians, first responders, and emergency customers Handle complex calls requiring research, follow-up, and sound judgment Monitor service workflows and adjust schedules as operational conditions change Ensure timely, accurate resolution of customer inquiries and emergencies Support after-hours technician operations and emergency response coverage Required Skills & Qualifications: Strong analytical, problem-solving, and decision-making skills Ability to multitask and prioritize in a fast-paced, high-volume environment Excellent communication and customer service skills Ability to remain calm and professional during emergency situations Education Requirement: High School Diploma or GED required

Paralegal / Contracts Specialist 100% onsite Support legal and compliance operations with a focus on contract administration, documentation management, and regulatory coordination. Responsibilities Manage contract modifications, renewals, and related documentation from start to finish Track contract activity, approvals, and expiration dates using spreadsheets and reports Review submitted materials for accuracy and completeness Coordinate internal approvals and contract execution Maintain organized electronic filing and document management systems Prepare and distribute compliance notices, corrective action materials, and formal correspondence Monitor responses, deadlines, and follow-up actions Assist legal counsel with contract reviews and attachment management Support application, review, and scoring processes, including interview coordination Monitor regulatory updates and assist with internal review and external submissions Assist with reporting, public records requests, and special legal projects as needed

Back Customer Service Specialist II (100% Remote) #42-8656 Multiple Locations Apply X Facebook LinkedIn Email Copy Location Consideration for location is in all WesBanco markets. This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Lexington Work Hours per Week 40 Requirements High school diploma or GED required. Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Minimum of one year of contact center experience or equivalent required. Minimum of six months of Outbound calling experience preferred. Minimum of six months of any Sales experience preferred. Job Description This position works an alternate schedule: Schedule is 9 am to 6 pm, Monday through Friday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) Summary Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist II is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels. Essential Function Banking is a highly regulated industry and will be expected to acquire and maintain a proficiency in the Bank's policies and procedures and adhere to all laws, rules and regulations that are applicable to conduct, and the work being performed. All assigned training is expected to be completed timely. Essential Duties and Responsibilities include the following: Personally, models the standards of the Bank's Mission, Vision, and Pledge. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided to work and resolve an issue or question independently. De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Accepts ownership of the customer request and follows it through to resolution. Completes customer transactions and corrects account information by engaging correct business partners. Identifies and resolves customer issues and complaints promptly and accurately. Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. Attends a monthly departmental meeting. Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. Maintains knowledge of deposit, loan, digital banking services and other banking products. Provides service and support thru multiple communication channels (phone, chat, and/or email) and demonstrates proficiency in the channel. Contacts potential customers regarding products and services, focusing on customer needs, explaining benefits and advantages of the services or products and closing the sale. May be required to read from a prescribed script. Supports all outbound campaigns assigned and meets Key Performance Indicators set by the customer service center in a productive manner. Identifies financial needs of customers and submits referrals accordingly. Accepts other assigned job duties and or responsibilities with or without prior notice. Qualifications To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Technical Requirements Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems. Ability to type with speed and accuracy. Ability to operate standard office equipment, including phones, computer and peripherals. Other Skills and Abilities Demonstrates strong time management skills. Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up. Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. Adapt quickly to change and learn readily in a remote environment. Willingness to provide a level of service which will clearly differentiate us from our competitors. Ability to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. Demonstrates effective communication skills, showing empathy and active listening skills. Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. Collaborates with co-workers and employees. Maintains confidentiality. Ability to build rapport with potential customers and engage in financial journey conversations. Achieve proficiency and certification in one or more customer service skills. Physical Demands This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Full-Time/Part-Time Full-time Area of Interest Customer Experience All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesBowie, Maryland, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more

Job Title: Procurement Specialist- Contract/Category Manager Duration: 12 Months Pay Rate: $48 to 56/Hr on W2 Works autonomously in leading major, high-dollar, complex sourcing, or contract development events. Serves as the subject matter expert for assigned categories of large or complex spend, custom requirements, or that support emerging or evolving programs or needs across or within the business units. Serves as a consultant to Category Managers, business units, and Procurement Professionals in assigned categories on sourcing or contract development and formation. Writes the business deal and works with representatives of Client legal, risk, safety, and other areas to secure Client business interests. Possesses the skills to direct the work activities of the Procurement Professional or the Procurement Analyst. Individual shall have the skills to effectively engage business unit leadership and Supply Chain Procurement and Fleet Operations (SCPFO) leadership to accomplish procurement goals. Essential Job Functions & Tasks: Writes the summary and details for complex/non-standard contracts, including pricing, performance criteria, service levels, warranties, terms and conditions, and any risk mitigations. Writes modifications to existing complex/non-standard contracts, coordinating with Legal, as necessary. Provides advisory support for contract development and negotiations to category managers and procurement professionals, as needed. Applies pricing models, cost containment models, pricing caps, total cost-of-ownership models, and indices during contract development. Supports category managers to refine sourcing strategies for complex spend. Works with the Service Center to ensure transactional and customer support services are aligned with category strategies. Collaborates, as needed, with the Supply Chain center of excellence (COE), the Service Center, and business partners on projects and other initiatives to address recurring issues, improve efficiency, and improve satisfaction. Deep understanding of contract design and structure, including terms, language, templates, performance criteria, and other components. Excellent analytical, problem-solving, and time management skills desired. Excellent communication skills (written and verbal) desired with an ability to communicate with business partners, stakeholders, and suppliers. Ability to be persuasive and build credibility desired. Minimum Requirements: Education: Bachelor's Degree in business, accounting, finance, supply chain, or related field is required. Experience: 7 years of relevant work experience in contract management, paralegal work, or supply chain experience is required. Experience in the utility, manufacturing, or construction industry preferred. Additional Experience: Experience in the utility, manufacturing, or construction industry is preferred with a focus on writing complex contracts related to Construction, Electrical, EPC, and Major Equipment with long lead times

At Goldschmitt and Associates LLC (G&A), we're not just another company-we're a catalyst for innovation and impact, and we're inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation's most important federal agencies. Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won't just clock in-you'll be solving real-world challenges and working on projects that make a difference in the lives of millions. Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you're a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you'll have the opportunity to level up your career while making a real-world impact. If you're ready to be part of a company that values purpose as much as progress, G&A is the place for you! Summary: Goldschmitt and Associates is seeking an experienced Contract Specialist to provide full-lifecycle acquisition and contract administration. This position is 100% remote and supports large-scale federal design and construction projects nationwide. The Contract Specialist will possess strong federal procurement experience, excellent analytical skills, and the ability to manage multiple complex contracts simultaneously. Job Duties and Responsibilities: The Contract Specialist will perform a full range of pre-award and post-award contracting functions under the guidance and direction of a Contracting Officer. Duties include: Conduct acquisition planning and market research to determine contracting strategies and sources Prepare solicitations, Requests for Proposals (RFPs) and Requests for Quotes (RFQs), and issuing amendment Support technical evaluation panels and assist with best-value tradeoff evaluations Perform cost and price analysis, support negotiations, and prepare award documentation Process contract awards, prepare award packages, and maintain official electronic contract files Administer contracts, resolve payment issues, and prepare modifications for Contracting Officer signature Support closeout activities and ensure all documentation meets federal and agency standards Necessary Skills and Knowledge: Strong understanding of the Federal Acquisition Regulation (FAR) and agency-specific supplements Minimum Qualifications: Possess a Bachelor's degree in Business, Finance, a related field, or possess equivalent professional experience Possess at least 5 years of federal contracting experience, including experience with construction and A/E contracts Possess the ability to obtain HSPD-12 PIV credentials and pass a federal background investigation, including having residedin the United States for at least the past 3 years Preferred Qualifications: Federal Acquisition Certification in Contracting (FAC-C Professional) or DAWIA equivalent preferred Experience with PRISM, FPDS, and FBMS systems preferred NOTE: This is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company. Goldschmitt and Associates offers the following benefits: 401(k) with immediate vesting Paid Federal Holidays Tuition Reimbursement Medical Insurance, including Vision and Dental Insurance Employer-Paid Short-Term and Long-Term Disability Employer Paid Life Insurance Supplemental Life Insurance FSA/HSA Programs Commuter Benefits Program Adoption Assistance Program Employee Assistance Program (EAP) Caregiver Support Program Health Advocacy Program Financial Wellbeing Support Goldschmitt and Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Clinical Operations Intern US Remote Emmes Group: Building a better future for us all. Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience. We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us! Primary Purpose The Clinical Operations intern supports clinical trial activities and works closely with the clinical operations team to ensure department activities are conducted according to required activity quality standard. Responsibilities General administrative support to the clinical operations department. Assist in managing trial timelines. Assess and provide feedback on approaches to maximize efficiencies and identify opportunities for improvement. General administrative support of clinical operations department storage platforms (e.g. Sharepoint, etc.) Assist in tracking of trial activities which may include but are not limited to feasibility, site selection, participation status, regulatory or ethics status. Participates in department and/ or clinical trial team meetings and participate in collaborative efforts. Qualifications Undergraduate student; junior or senior preferred. Understanding of study phases and general knowledge of how they apply to clinical development is preferred. Knowledge of Word, Excel, SharePoint and PowerPoint. Strong verbal and written communication skills required. Why work at Emmes? At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including: Flexible Approved Time Off Tuition Reimbursement 401k Retirement Plan Work From Home Anywhere in the US Maternal/Paternal Leave Casual Dress Code & Work Environment CONNECT WITH US! Follow us on Twitter - @EmmesCRO Find us on LinkedIn - Emmes The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. #LI-Remote

SummaryAs a member of the Global Transportation team, you'll work on an international team that contributes to GE Aerospace's transportation & logistics excellence. You will develop a deep understanding of the business' logistical needs and the impact of our operations and resolve some of our biggest transportation challenges. You'll execute our transportation processes to ensure our supply chain's logistics operate smoothly and use a data driven, analytical approach to resolve issues and improve our performance. This role will work a non-standard work schedule, your typical work week will be Friday through Monday to ensure our logistics operations and our ability to delivery material to clear our engines to build continues to flow through the weekend. This role is open to remote consideration in EST and CST.Job Description Execute the Clear to Build Process and Standard Work to transport, track and ensure parts are delivered to meet our future weekly engine output goals. Surface emerging international and domestic delivery issues and act as the transportation escalation point during the weekend to pull in the right stakeholder to resolve delivery issues. Lead cross-functional projects to ensure optimal internal process for supply chain fulfilment. Develop relationships to gain knowledge of business plans requiring logistics strategy, tactical and transactional refinement to meet demands. Embrace and utilize supplier metrics to develop and implement process improvements aimed at reducing the shipment processing cycle time, enhancing quality, productivity, and service capability. In addition, global transportation finances, price inflation and deflation, premium transportation utilization, and on-time delivery performance. Enable operations team by preparing both operational and financial performance data, through embracement of global transportation digital tools. Contribute to GE Aerospace's transportation quality program to include identifying transportation supplier process & performance gaps and managing long term process improvements with suppliers. Develop and maintain relationships with supplier operations personnel to assist with defect resolution, corrective & preventative action implementation Plan and implement changes in operating practices that contribute to the overall reduction in operating expenses while providing satisfactory services the customers In collaboration with GTO Operations, identify cost savings projects and effectively manage to completion and realized savings. Champion regulatory, policy and procedure compliance as well and EHS standards Required Qualifications Bachelor of Science (or a high school diploma / GED with at least 4 years of logistics experience) + 3 years of logistics experience Desired Characteristics Experience of both international and US domestic logistics operational experience. Understanding of global customs requirements Root cause analysis, corrective & preventative action process expertise Advanced MS Excel Possess a strong customer centric service approach, while balancing policy, procedures, and transportation objectives & goals Demonstrated ability to maintain schedules and meet deliverables in a fast paced highly dynamic environment Demonstrated knowledge and expertise managing in a metrics-based environment to include data compilation and analysis, and effectively managing performance gaps Possess excellent organizational skills to effectively manage multiple priorities concurrently Operational background an advantage Humble: respectful, receptive, agile, eager to learn Transparent: shares critical information, speaks with candor, contributes constructively Focused: quick learner, strategically prioritizes work, committed Leadership ability: strong communicator, decision-maker, collaborative Problem solver: analytical-minded, challenges existing processes, critical thinker The salary range for this position is $89,500 - 120,000. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive plan. This posting is expected to close on August 12, 2025. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position

Join Us as Our Growth Operations Specialist Remote We're looking for a results-driven Growth Operations Specialist to serve as the operational backbone of our go-to-market team, optimizing sales processes, forecasting accuracy, and CRM workflows to support scalable, predictable growth. About You: Experience: Senior Key Responsibilities Partner with GTM leadership (Sales, Marketing, and Partnerships) to design and optimize revenue operations processes - from lead flow to forecasting and pipeline management. Own HubSpot CRM governance and automation, including data integrity, workflows, and integrations (LinkedIn Sales Navigator, Slack, etc.). Build and maintain scalable dashboards and reports in HubSpot and BI tools Support quarterly forecasting, quota setting, and pipeline analysis, ensuring alignment with company revenue goals. Collaborate with sales enablement to document and standardize playbooks, deal stages, and KPIs. Analyze GTM performance trends and recommend improvements to optimize funnel conversion, sales velocity, and team productivity. Bridge Marketing and Sales to ensure consistent attribution and campaign performance reporting. Partner with Finance on revenue planning, reconciliation, and operational reporting. Define and maintain GTM performance metrics including pipeline coverage, conversion rates, velocity, and forecast health. Ensure adoption of GTM processes through documentation, enablement, and recurring training. Lead cross-functional GTM operational initiatives and special projects to improve scale, efficiency, and predictability. Requirements 6+ years of experience in sales, growth, or revenue operations, preferably in a B2B services or consulting environment. Demonstrated experience supporting sales leadership with pipeline forecasting, reporting cadence, and GTM planning. Deep knowledge of HubSpot CRM, integrations, and workflow automation; exposure to HubSpot Operations Hub preferred. Proficiency in data visualization and dashboarding Comfortable working cross-functionally across sales, marketing, and finance teams to align data and process standards. Strong communication, analytical, and problem-solving skills with an eye for scalable systems. Experience managing end-to-end GTM systems, including sales engagement tools, enrichment, attribution, analytics platforms, and automations. Strong understanding of revenue modeling, pricing, and forecasting rigor. Experience supporting professional services or consulting sales motions (preferred). Ability to work autonomously in a highly remote, asynchronous organization with global teams. Team Collaboration: Overlap with at least 6 hours US EDT hours daily is expected. Reliable high-speed internet is a must! Team Culture: At Modus, a fast-growing, remote-first company, you'll experience various exciting projects! Here's a taste of what you might do: Giving back: Be an active participant through opportunities such as blog posts, open source contributions, and event speaking. Travel & connections: Meet fantastic people during our remote meet-ups! It's all about collaboration and fun! Global environment and diversity at its best. Teaching and learning: Work in active teams on internal and external projects, staying up-to-date with the latest technologies. Being a self starter: Autonomy and proactivity are the key to succeed at Modus. Client interaction: Represent Modus and our values while connecting directly with our clients, some of the world's biggest brands. Growth: Enjoy comprehensive learning benefits, with access to over 12,000 courses. Your growth is our priority! About us: Founded in 2011, Modus is a global, fully remote team of world-class technologists who thrive in a collaborative, innovative environment. We were fully remote before it was cool! We support organizations on their digital transformation journey through strategic consulting and full lifecycle product development, partnering with industry leaders including Atlassian, GitHub and AWS. Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by FlexJobs, we have helped some of the world's largest brands deliver powerful digital experiences. We combine boutique expertise with enterprise-scale capabilities. As a GitHub partner with a world-class team, we help organizations innovate and solve complex challenges for Fortune 500 companies and beyond, we want to hear from you. Perks of working with us: Remote work with flexible working hours. Modus Global Office Program: for when you want to get out of your home, we offer on-demand access to private offices, meeting rooms, co-working spaces and business lounges in locations in over 120 countries. Employee Referral Program. Client Referral Program. Travel according to client or team needs. The chance to work side-by-side with thought leaders in emerging tech. Access to more than 12,000 courses with a licensed Coursera account. Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role. Additional benefits might apply contingent on your location. By joining our team, you'll be part of a winning squad that plays to each other's strengths and celebrates every success together. Apply now and show us you've got what it takes to take your consulting skills to the next level with Modus Create!

5 days per month Onsite, for a strong candidate, fully remote is an option depending on location (Local preferred) OBJECTIVES/PURPOSE (3-4 bullets) The Contract Operations (CO) Team is a newly formed group within Client s Global Legal Function with the objective of enabling Client s contracting process by delivering simplification and efficiency, improving service and providing a transformation engine for continuous improvement. Building and Delivering Simplified and Agile Solutions is our overarching vision with Patients at the center of all that we do. The CO Team Member is responsible for supporting a team focused on delivering accurate and complete contracts to its business clients and facilitating the process of purchasing goods or services via an integrated, digital platform. The CO Team facilitates Client s overall contracting process and partners with Business requestors, Procurement and contracts lawyers on the Legal team to help ensure that contracts are accurate and legally binding. This includes responsibilities such as processing Contract requests in line with the Client Legal and Finance policies and relevant guidelines, handling and maintaining contract records and contract documentation and addressing contract related queries. Key Objectives Include: Delivering the end-to-end contracting process in an effective and efficient way, ultimately focused on agility, cycle time and accuracy. Ensuring that contract-related metrics are tracked and SLA to business clients is met. Providing recomendations to improve contracting processes, contract performance and client user experience in partnership with Legal, Procurement, TBS and other impacted functions. Identifying opportunities for refinement of contracting technology solutions to continuously improve overall process agility, efficiency and user experience. Escalating issues to the relevant support group to speed and aid execution of the overall contracting process. ACCOUNTABILITIES (Describe the primary duties and responsibilities of the job. Include only the essential functions of the job. Approximately 5 10 bulleted task statements should be identified). Process and review contract requests received from Business Stakeholders (ensuring correctness of data and compliance with relevant policies and guidelines) from the point of entry to the system until the point of contract fully executed and filed and purchase enabled (e.G. PO issued). Review and confirm contract terms in line with Legal-approved template terms. Function as a contracting system expert, supporting proper filing of contracts with complete metadata, proper processing and client user training and system support. Supervise and coordinate usage of Legal contracting systems and financial systems. Prepare and monitor relevant metrics. Provide strong customer service and maintain good relationships with internal and external customers through professional behaviour consistent with Client policies and practices. Resolve or participate in the resolution of complaints and disputes between requestors, purchasing, receiving, vendors, and any other applicable stakeholders. CORE ELEMENTS RELATED TO THIS ROLE (Describe what is critical and differentiates this role). Creative thinking, problem solving and issue resolution Good communication and strong presentation / consulting skills Ability to identify and resolve potential issues or risks in contracting Fluent in English, written and spoken EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: (List the essential and desirable education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.) Bachelor s degree, college level education preferred 5 years operational experience with contracts processes Fluent in English and preferred business level fluency in the region s primary operating language Good communication skills and demonstrated understanding of how to translate business requirements Experience or knowledge of global or shared service operating environments Mastery of data, content and contract management technology solutions S2P process knowledge Diligence in administration and documentation accuracy Ability to assume accountability for an efficient operational legal contracting process, including high responsiveness

Purpose Coordinates dispatching functions for Metro Parks and supports specialized functions within the Operations Department. Performs and coordinates the dispatching function of Metro Parks, including developing assigned dispatching schedules to maximize dedicated dispatch operations. Provides guidance, training, feedback, instruction, and functional supervision of Park Rangers when they are assigned to dispatching functions. Maintains and reviews dispatching logs to ensure accuracy and completion. Responds to requests for dispatch log information from parks and outside agencies. Follows-up on inquiries requiring additional information. Trains new Park Rangers on dispatching functions, including expectations, systems, methods, and requirements. May instruct during in-service training relative to the dispatching/communications program. Evaluates and ensures that dispatch equipment is operational and coordinates any needed repairs to equipment. Works with vendors. Drafts and recommends changes in policies and procedures relative to the dispatch function and communication endeavors. Ensure appropriate records, including dispatch logs and training records, are maintenance consistent with established programs and guidelines. Serves as lead dispatcher for assigned special events, critical incidents, and other situations when Incident Command Management (ICM) is activated. Serves as a coordinator with the unhoused population. Connects unhoused population to appropriate resources. Trains staff regarding best practices and procedures. Assist in coordinating Mobile Data Terminals (MDTs), radios, and LEADS programs, including purchasing, maintaining, and arranging for repairs, and updating equipment and software. Ensures staff are properly trained in the use of MDTs and in compliance with established policies. Ensures necessary certifications are up to date with outside agencies. Assists in the management and coordination of the security camera program; serves as a resource on the use of cameras in investigations; troubleshoots and reports issues with security cameras throughout Metro Parks. Prepares criminal analysis and other statistical reports; analyzes data and logs looking for patterns or trends in criminal activity within Metro Parks. Serves as a liaison with other agencies, including Franklin County Sherriff's office and Columbus Police, relative to communication activities. Oversees evidence lockers and lost & found programs throughout Metro Parks. Serves as a liaison with outside organizations as needed. Engages with visitors, addresses complaints, and activating responses from outside agencies as situations warrant. May be assigned to work special events and major public programs. May assist Human Resources and Ranger staff in conducting background investigations. Performs all other duties as assigned or required. Qualifications Must be at least 21 years of age. Education/Experience: Associate's degree or above in Natural Resources Management, Natural Resources Law Enforcement, Parks and Recreation, or equivalent combination of related education and experience. Experience with dispatching required. Experience working with the public required. Experience working in a park setting desired. Language Skills: Ability to communicate effectively and courteously through speech and in writing with coworkers, supervisors, local law enforcement agencies, and the general public on a daily basis. Team-Oriented: Works on a team. Outstanding customer service, communications and interpersonal skills. Attendance: Being present at work is an essential function of the position. Mathematical Skills: Ability to calculate fractions, decimals, and percentages. Reasoning Ability: Ability to quickly recognize and assess conditions/situations and take appropriate actions; define problems, collect data and draw valid conclusions; ability to make sound decisions quickly, and logically approach a situation. Licenses, Registrations: Possession of a valid Ohio driver license, insurable by Metro Possession of valid First Aid/CPR/AED certification and completion of OC chemical spray class within twelve (12) months of employment. Physical Demands: While performing the duties of this job, the employee is regularly required to walk, stand, talk and hear, operate two-way radio, sit, work with hands, drive park vehicles. The employee is frequently required to use hands to complete reports, use personal computers, etc. Work Environment: While performing the regular duties of this job, the employee may work both inside in an office environment and outside in a variety of weather conditions. The noise level in either work environment is usually moderate. Attention to Detail: Ability to complete routine forms, reports, and memos accurately and efficiently. Other Information The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein. Columbus and Franklin County Metro Parks has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug abuse pose a threat to the health and safety of Columbus and Franklin County Metro Parks' employees and to the security of the organization's equipment and facilities. For these reasons, Columbus and Franklin County Metro Parks is committed to maintaining a drug and alcohol-free work environment. Supervision Received: Scioto Audubon Park Manager. Given: Functional supervision of all levels of Park Rangers involved in dispatching functions. FLSA Status Given the nature of this classification's duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act and, therefore, is entitled to formal overtime compensation and/or formal compensatory time. Core Values Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off. Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols. Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner. Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals. Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges. Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed. Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors. Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet expectations. Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.

The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources. ESSENTIAL FUNCTIONS: Respond to client calls, client emails, system alerts and other correspondence in an appropriate and timely manner. Participate as a primary resource within the inbound calling contact center for Managed IT clients. Determine problem severity, establish priorities, and assign service request to the appropriate resource. Accurately and promptly log client problem information and create a service request. Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues. Remediate support requests for move/add/change type work. Troubleshooting and remediate support requests for basic and intermediate break/fix type work. Verify systems and applications functionality to identify proper resources to assign for resolution. Verify and maintain client contact and database information. Participate in best practices and follow operations procedures to create efficiencies. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the employee handbook. EDUCATION AND EXPERIENCE: High School diploma and two years of relevant experience or an Associate's degree; or equivalent combination of education and experience. Previous IT experience preferred. REQUIRED SKILLS: Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs. Solid customer service abilities including telephone skills. Excellent verbal and written communication with internal and external clients. Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities. Ability to gather and analyze information. Performs work with accuracy and thoroughness. Excellent follow through to see tasks through completion. Function collaboratively as part of a fast-paced, client orientated team. Pay Range: $19.94 - $29.92 hourly + bonus The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Job DescriptionBenefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Customer Relation Specialist Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #BSSALES