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Become A Customer Program Manager

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Working As A Customer Program Manager

  • $106,484

    Average Salary

What Does A Customer Program Manager Do At Johnson Controls

* Plan, Implement and drive the execution of service programs designed to increase productivity and meet strategic top line and gross margin goals Establish, deploy, and execute, program metrics and tracking.
* Work closely with FP&A and operational teams to execute driving adoption and continuous improvements in rhythm and process compliance.
* Responsible for identifying, documenting and analyzing the current and desired state process flow charts of the business process and recommend any proper modifications to management in order to support process changes.
* Lead and influence cross-functionally to ensure the needs of all stakeholders are considered for optimal solution development to optimize the customer experience while ensuring financial goals are achieved.
* Influence key stakeholders throughout the organization to get buy in and provide resources in support of the strategic roadmap Develop and implement productivity improvement strategies, programs&initiatives, with particular focus on using Lean Six Sigma methodology and business process re-engineering initiatives Facilitate project teams to apply productivity tools effectively to eliminate wastage, reduce turnaround times and improve processes Develop the communication and change management plan to ensure broad support and adoption of new tools and processes, including creation of end user training and documentation Assist in the development of metrics and reporting tools in order to effectively measure the proficiency of the redesigned processes Define the business rules of the desired enhancements and assist in creation and testing

What Does A Customer Program Manager Do At Schneider Electric

* Engage early in offer development to assemble, organize and lead high level teams that analyze financial, technical, commercial, operational and contractual characteristics of an opportunity.
* Develop milestones, assign and ensure completion of tasks, assist with sales strategy development.
* Work with the Solution Proposal Team to deliver a comprehensive Schneider Electric proposal in conformance with customer specifications.
* Lead the overall assessment of the opportunity to quantify profitability, ensure effective risk management and confirm acceptability of a potential contract to achieve a win-win solution.
* Lead team presentation(s) to Executive staff for required sponsorship and approval.
* Collaborate with Opportunity Owner for effective customer interactions when gathering or communicating critical details.
* Prepare projects for hand off to Project Execution by effectively transferring offer details and assisting with the creation of project charter, project management plan and identifying deliverables per the customer agreement.
* Lead risk management activities including risk identification, risk assessment, and risk planning

What Does A Customer Program Manager Do At Quintiles

* Supports
* the designated customer account globally to provide oversight to customer and Novella
* Clinical assigned project teams and promotes adherence by all project teams to
* an operations manual specific to the designated customer account for all
* product development projects.
* Serve
* as the operational account team member globally to the designated customer
* account; provide support with ensuring
* appropriate communication channels are maintained and key customer expectations
* are adhered to across the portfolio of projects.
* Create,
* track and report on project timelines across a customer’s portfolio.
* Coordinate
* with cross-functional project and customer management resources within and
* outside the organization.
* Support
* portfolio contracting, budgeting and invoicing processes in conjunction with
* individual project managers.
* Produce and
* distribute status, tracking and financial reports for internal and external
* team members and senior management.
* Prepare
* and present project information at internal and external meetings.
* Ensure
* that work is conducted in compliance
* with standard processes, policies and procedures and meets project timeline
* metrics across the portfolio in conjunction with project managers and division
* leadership.
* Partner
* with Project Managers and functional leads to develop and implement process
* improvements
* Mentor
* and train team members
* KNOWLEDGE

What Does A Customer Program Manager Do At Sirius XM Radio Inc.

* Support the entire IT development and project lifecycle from conceptualization, design and development, testing, through to launch.
* Create and execute new system enhancements that improve usability, design and customer experience whilst achieving business objectives.
* Work with cross-functional teams to investigate, gather and develop detailed business requirements that effectively translate business problems into innovative and practical solutions.
* Develop new business requirements, process flows, and use cases; and perform user acceptance testing – including planning and testing with third parties to software releases.
* Collaborate across business groups and IT organization to ensure that the working team and key stakeholders are kept informed of project status – plus, all business/functional gaps are assessed, clearly communicated, and properly escalated for appropriate resolution.
* Leverage technology and data analytics to provide meaningful insight on short term opportunities; and coordinate system needs and priorities to IT.
* Strong presentation skills with the ability to present technical solutions in business language.
* Be the voice and advocate for the customer.
* Other duties as assigned.
* Supervisory Responsibilities:
* There are no supervisory responsibilities associated with this job

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Customer Program Manager Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Program Manager 3.3 years
Top Employers Before
Manager 5.9%
Internship 4.0%
Consultant 2.8%
Top Employers After
Manager 6.3%
Director 3.4%
Owner 2.4%

Do you work as a Customer Program Manager?

Customer Program Manager Demographics

Gender

Male

57.2%

Female

40.7%

Unknown

2.1%
Ethnicity

White

78.1%

Asian

10.6%

Hispanic or Latino

8.6%

Unknown

1.9%

Black or African American

0.9%
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Languages Spoken

Spanish

34.8%

French

21.7%

Mandarin

17.4%

Chinese

8.7%

Portuguese

4.3%

Russian

4.3%

Carrier

4.3%

Cantonese

4.3%
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Customer Program Manager Education

Schools

University of Phoenix

13.5%

San Jose State University

10.1%

Villanova University

6.7%

George Washington University

6.7%

Purdue University

5.6%

Cornell University

5.6%

University of California - Berkeley

4.5%

Rensselaer Polytechnic Institute

4.5%

Auburn University

4.5%

Park University

4.5%

Regis University

3.4%

Saint Edward's University

3.4%

University of Rochester

3.4%

Southern Methodist University

3.4%

University of Central Florida

3.4%

University of Colorado at Boulder

3.4%

University of Idaho

3.4%

Georgia State University

3.4%

Baylor University

3.4%

University of Houston

3.4%
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Majors

Business

36.2%

Electrical Engineering

9.0%

Marketing

8.3%

Management

7.4%

Project Management

6.4%

Mechanical Engineering

4.8%

Finance

3.5%

Computer Science

3.2%

Communication

2.9%

Economics

2.6%

Psychology

1.9%

Human Resources Management

1.9%

Engineering And Industrial Management

1.9%

Computer Engineering

1.9%

Education

1.6%

Political Science

1.3%

Accounting

1.3%

Journalism

1.3%

English

1.3%

Criminal Justice

1.3%
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Degrees

Bachelors

38.7%

Masters

37.5%

Other

13.7%

Certificate

5.0%

Doctorate

2.4%

Associate

2.2%

Diploma

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Program Manager Salaries

Job Title Company Location Start Date Salary
Customer Program Manager Aptina LLC San Jose, CA Jun 06, 2014 $168,000
Customer Program Manager Micron Semiconductor Products, Inc. Boise, ID Nov 01, 2010 $155,000
SR. Customer Program Manager Synaptics, Inc. San Jose, CA Nov 02, 2016 $150,030
Customer Program Manager Nvidia Corporation Santa Clara, CA Mar 21, 2011 $144,580 -
$155,675
Customer Software Program Manager NXP Semiconductors USA, Inc. San Jose, CA Oct 06, 2013 $133,328 -
$136,800
Customer Software Program Manager NXP Semiconductors USA, Inc. San Jose, CA Jun 10, 2013 $133,328 -
$136,800
Program Manager-Customer Care Abbott Laboratories Parkersburg, IL Jun 24, 2011 $128,000
Dram Customer Program Manager-Networking Applications Micron Semiconductor Products, Inc. Boise, ID Jan 09, 2016 $116,000
Dram Customer Program Manager-Network Applications Micron Semiconductor Products, Inc. Boise, ID Aug 07, 2015 $116,000
Customer Program Manager Avery Dennison Corporation Westborough, MA Jun 28, 2016 $109,408
Customer Program Manager Avery Dennison Corporation Baltimore, MD Jun 21, 2016 $109,408
EIS Customer Satisfaction and Experience Program M Autodesk, Inc. San Rafael, CA Sep 01, 2011 $106,808 -
$157,500
Customer Program Manager Nvidia Corporation Santa Clara, CA Oct 01, 2012 $106,484 -
$130,000
EIS Customer Satisfaction and Experience Program M Autodesk, Inc. San Rafael, CA Aug 19, 2013 $106,288 -
$162,100
EIS Customer Satisfaction and Experience Program M Autodesk, Inc. San Rafael, CA Aug 31, 2013 $106,288 -
$162,100
Customer Program Manager 1 WHI Solutions Incorporated Rye Brook, NY Jul 07, 2016 $105,000
Customer Loyalty Programs Manager T-Mobile USA, Inc. Bellevue, WA Feb 21, 2011 $103,147 -
$106,900
Customer Loyalty Program Manager T-Mobile USA, Inc. Bellevue, WA Oct 15, 2011 $102,960 -
$104,500
Product Support Customer Program Manager Gulfstream Product Support Corporation West Palm Beach, FL Jun 09, 2012 $101,800 -
$112,180
Customer Program Manager Nvidia Corporation Santa Clara, CA Feb 14, 2011 $101,668 -
$137,000
Customer Program Manager Avery Dennison Corporation Baltimore, MD Sep 28, 2015 $100,079
Product Support Customer Program Manager Gulfstream Product Support Corporation West Palm Beach, FL Jan 07, 2016 $99,550 -
$127,212
Product Support Customer Program Manager Gulfstream Product Support Corporation West Palm Beach, FL Jun 10, 2011 $99,550 -
$112,180

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Top Skills for A Customer Program Manager

DeliveryCustomerReferenceProgramProgramManagementCustomerServiceResourceOEMProcessImprovementProjectManagementCustomerSatisfactionCustomerRelationshipsProductDevelopmentCustomerRequirementsNewProductIntroductionPTOversawAccountManagementCustomerSupportCRMActionPlans

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  1. Delivery
  2. Customer Reference Program
  3. Program Management
You can check out examples of real life uses of top skills on resumes here:
  • Provided leadership and account support on delivery process resolution, process improvement and customer escalations.
  • Evangelized the Customer Reference Program internally as well as externally with customers.
  • Program Management of Support program, Hitachi I.T., NTT, and others via channel, SkyWave.
  • Hired, trained, mentored and managed Customer Service Manager with 0% downtime in customer services during management transition.
  • Coordinated with internal marketing, engineering, operations and field service teams in forecasting customer demand and resource utilization.

How Would You Rate Working As a Customer Program Manager?

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Top Customer Program Manager Employers

Customer Program Manager Videos

The Basics of Good Project Management

A Day in the Life of a Project Manager

IT Project Manager, Career Video from drkit.org