Customer program managers provide comprehensive services for key customers. They function as mediators, advocating customers' needs towards product management.
A customer program manager is in regular contact with key customers in an effort to fully understand their needs and expectations towards their company. Providing customer support at its best, they are expected to receive feedback on a regular basis and develop products according to customer demands.
Customer program managers attend meetings, update upper managers on the status of accounts, and closely collaborate with accounts management to always find the best course of action. Essentially, their main responsibility is coming up with programs to increase the satisfaction of customers dealing with their company's products and services.
There is more than meets the eye when it comes to being a customer program manager. For example, did you know that they make an average of $51.32 an hour? That's $106,744 a year!
Between 2018 and 2028, the career is expected to grow 8% and produce 21,800 job opportunities across the U.S.
There are certain skills that many customer program managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed creativity, interpersonal skills and organizational skills.
When it comes to the most important skills required to be a customer program manager, we found that a lot of resumes listed 24.2% of customer program managers included project management, while 14.2% of resumes included customer service, and 6.4% of resumes included key stakeholders. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer program manager job title. But what industry to start with? Most customer program managers actually find jobs in the technology and manufacturing industries.
If you're interested in becoming a customer program manager, one of the first things to consider is how much education you need. We've determined that 72.0% of customer program managers have a bachelor's degree. In terms of higher education levels, we found that 17.3% of customer program managers have master's degrees. Even though most customer program managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer program manager. When we researched the most common majors for a customer program manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer program manager resumes include associate degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a customer program manager. In fact, many customer program manager jobs require experience in a role such as program manager. Meanwhile, many customer program managers also have previous career experience in roles such as project manager or senior project manager.