Average Salary
$106,744
Average Salary
Job Growth Rate
8%
Job Growth Rate
Job Openings
84,544
Job Openings

Customer Program Manager Careers

Customer program managers provide comprehensive services for key customers. They function as mediators, advocating customers' needs towards product management.

A customer program manager is in regular contact with key customers in an effort to fully understand their needs and expectations towards their company. Providing customer support at its best, they are expected to receive feedback on a regular basis and develop products according to customer demands.

Customer program managers attend meetings, update upper managers on the status of accounts, and closely collaborate with accounts management to always find the best course of action. Essentially, their main responsibility is coming up with programs to increase the satisfaction of customers dealing with their company's products and services.

There is more than meets the eye when it comes to being a customer program manager. For example, did you know that they make an average of $51.32 an hour? That's $106,744 a year!

Between 2018 and 2028, the career is expected to grow 8% and produce 21,800 job opportunities across the U.S.

What Does a Customer Program Manager Do

There are certain skills that many customer program managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed creativity, interpersonal skills and organizational skills.

When it comes to the most important skills required to be a customer program manager, we found that a lot of resumes listed 24.2% of customer program managers included project management, while 14.2% of resumes included customer service, and 6.4% of resumes included key stakeholders. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer program manager job title. But what industry to start with? Most customer program managers actually find jobs in the technology and manufacturing industries.

How To Become a Customer Program Manager

If you're interested in becoming a customer program manager, one of the first things to consider is how much education you need. We've determined that 72.0% of customer program managers have a bachelor's degree. In terms of higher education levels, we found that 17.3% of customer program managers have master's degrees. Even though most customer program managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer program manager. When we researched the most common majors for a customer program manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer program manager resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a customer program manager. In fact, many customer program manager jobs require experience in a role such as program manager. Meanwhile, many customer program managers also have previous career experience in roles such as project manager or senior project manager.

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Average Salary
$106,744
Average Salary
Job Growth Rate
8%
Job Growth Rate
Job Openings
84,544
Job Openings

Customer Program Manager Career Paths

Top Careers Before Customer Program Manager

Top Careers After Customer Program Manager

Customer Program Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Program Manager

Customer Program Managers in America make an average salary of $106,744 per year or $51 per hour. The top 10 percent makes over $143,000 per year, while the bottom 10 percent under $79,000 per year.
Average Salary
$106,744
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Best Paying Cities For Customer Program Managers

City
ascdesc
Average Salarydesc
San Rafael, CA
Salary Range96k - 177k$131k$130,973
Bellevue, WA
Salary Range93k - 160k$122k$122,419
New York, NY
Salary Range84k - 147k$112k$111,799
Baltimore, MD
Salary Range69k - 123k$93k$93,064
York, PA
Salary Range67k - 119k$90k$90,030
Hillsboro, OR
Salary Range66k - 116k$88k$88,094
Novi, MI
Salary Range62k - 112k$84k$83,847
Saint Petersburg, FL
Salary Range55k - 112k$79k$79,296
$55k
$177k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Utility Customer Program Manager
System One
08/05/2021
$135,53008/05/2021
Utility Customer Program Manager
System One
08/03/2021
$135,53008/03/2021
Customer Program Manager
Jamison Search International
08/02/2021
$100,00008/02/2021
Manager, Customer Retention
Viasat
07/30/2021
$98,45007/30/2021
Manager, Customer Retention
Viasat
07/30/2021
$98,45007/30/2021
See More Recent Salaries

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Customer Program Manager Demographics

Gender

male

56.6 %

female

38.8 %

unknown

4.6 %

Ethnicity

White

73.5 %

Hispanic or Latino

10.7 %

Asian

8.9 %

Foreign Languages Spoken

Spanish

37.5 %

French

18.8 %

Mandarin

12.5 %
Show More Customer Program Manager Demographics

Customer Program Manager Education

Majors

Business
29.2 %

Degrees

Bachelors

72.0 %

Masters

17.3 %

Associate

6.6 %

Top Colleges for Customer Program Managers

1. University of Georgia

Athens, GA • Private

In-State Tuition
$11,830
Enrollment
29,474

2. University of Wisconsin - Madison

Madison, WI • Private

In-State Tuition
$10,555
Enrollment
30,360

3. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

4. Purdue University

West Lafayette, IN • Private

In-State Tuition
$9,992
Enrollment
33,495

5. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

6. Ohio State University

Columbus, OH • Private

In-State Tuition
$10,726
Enrollment
45,769

7. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

8. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

9. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

10. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990
Show More Customer Program Manager Education Requirements

Online Courses For Customer Program Manager That You May Like

Start Improving Customer Service
udemy
4.1
(2,025)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,621)

Master Customer Service using this practical customer care course...

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Job type you want
Full Time
Part Time
Internship
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Top Skills For a Customer Program Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 24.2% of customer program managers listed project management on their resume, but soft skills such as creativity and interpersonal skills are important as well.

Best States For a Customer Program Manager

Some places are better than others when it comes to starting a career as a customer program manager. The best states for people in this position are Rhode Island, Washington, California, and New York. Customer program managers make the most in Rhode Island with an average salary of $119,744. Whereas in Washington and California, they would average $119,468 and $115,029, respectively. While customer program managers would only make an average of $110,722 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Customer Program Manager Jobs:
3,243
Highest 10% Earn:
$193,000
Location Quotient:
2.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Rhode Island

Total Customer Program Manager Jobs:
304
Highest 10% Earn:
$191,000
Location Quotient:
1.24
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. California

Total Customer Program Manager Jobs:
8,433
Highest 10% Earn:
$198,000
Location Quotient:
1.44
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Program Managers

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Top Customer Program Manager Employers

1. Hewlett-Packard
4.8
Avg. Salary: 
$112,787
Customer Program Managers Hired: 
25+
2. Intel
4.7
Avg. Salary: 
$119,763
Customer Program Managers Hired: 
16+
3. Cisco Systems
4.8
Avg. Salary: 
$114,428
Customer Program Managers Hired: 
14+
4. IBM
4.8
Avg. Salary: 
$105,625
Customer Program Managers Hired: 
10+
5. Honeywell International
4.9
Avg. Salary: 
$96,907
Customer Program Managers Hired: 
10+
6. Gulfstream Aerospace
4.8
Avg. Salary: 
$109,183
Customer Program Managers Hired: 
9+

Customer Program Manager Videos

Updated August 18, 2021