Customer program managers provide comprehensive services for key customers. They function as mediators, advocating customers' needs towards product management.

A customer program manager is in regular contact with key customers in an effort to fully understand their needs and expectations towards their company. Providing customer support at its best, they are expected to receive feedback on a regular basis and develop products according to customer demands.

Customer program managers attend meetings, update upper managers on the status of accounts, and closely collaborate with accounts management to always find the best course of action. Essentially, their main responsibility is coming up with programs to increase the satisfaction of customers dealing with their company's products and services.

What Does a Customer Program Manager Do

There are certain skills that many customer program managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed creativity, interpersonal skills and organizational skills.

Learn more about what a Customer Program Manager does

How To Become a Customer Program Manager

If you're interested in becoming a customer program manager, one of the first things to consider is how much education you need. We've determined that 72.0% of customer program managers have a bachelor's degree. In terms of higher education levels, we found that 17.3% of customer program managers have master's degrees. Even though most customer program managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Program Manager

Customer Program Manager Career Paths

Average Salary for a Customer Program Manager

Customer Program Managers in America make an average salary of $105,176 per year or $51 per hour. The top 10 percent makes over $145,000 per year, while the bottom 10 percent under $76,000 per year.
Average Customer Program Manager Salary
$105,176 Yearly
$50.57 hourly
$76,000
10 %
$105,000
Median
$145,000
90 %

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Customer Program Manager Education

Customer Program Manager Majors

29.2 %

Customer Program Manager Degrees

Bachelors

72.0 %

Masters

17.3 %

Associate

6.6 %

Top Colleges for Customer Program Managers

1. University of Georgia

Athens, GA • Private

In-State Tuition
$11,830
Enrollment
29,474

2. University of Wisconsin - Madison

Madison, WI • Private

In-State Tuition
$10,555
Enrollment
30,360

3. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

4. Purdue University

West Lafayette, IN • Private

In-State Tuition
$9,992
Enrollment
33,495

5. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

6. Ohio State University

Columbus, OH • Private

In-State Tuition
$10,726
Enrollment
45,769

7. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

8. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

9. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

10. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

Top Skills For a Customer Program Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 24.2% of customer program managers listed project management on their resume, but soft skills such as creativity and interpersonal skills are important as well.

Customer Program Manager Demographics

Customer Program Manager Gender Distribution

Male
Male
60%
Female
Female
41%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer program managers, 40.5% of them are women, while 59.5% are men.

  • The most common race/ethnicity among customer program managers is White, which makes up 71.6% of all customer program managers.

  • The most common foreign language among customer program managers is Spanish at 37.5%.

Online Courses For Customer Program Manager That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Customer Service, Customer Support, And Customer Experience
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Best States For a Customer Program Manager

Some places are better than others when it comes to starting a career as a customer program manager. The best states for people in this position are Washington, Rhode Island, Maryland, and Ohio. Customer program managers make the most in Washington with an average salary of $128,627. Whereas in Rhode Island and Maryland, they would average $121,166 and $116,880, respectively. While customer program managers would only make an average of $115,558 in Ohio, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Customer Program Manager Jobs:
3,243
Highest 10% Earn:
$187,000
Location Quotient:
2.21 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Rhode Island

Total Customer Program Manager Jobs:
304
Highest 10% Earn:
$168,000
Location Quotient:
1.24 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. District of Columbia

Total Customer Program Manager Jobs:
776
Highest 10% Earn:
$165,000
Location Quotient:
2.3 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Program Managers

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Top Customer Program Manager Employers

Most Common Employers For Customer Program Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Microsoft$121,426$58.3820
2NVIDIA$120,619$57.9910
3Cisco$120,267$57.8214
4Nokia$115,354$55.468
5Texas Instruments$115,181$55.386
6Intel$112,832$54.2516
7Dell$110,752$53.256
8LinkedIn$110,528$53.145
9T-Mobile$108,154$52.0013
10DXC Technology$106,908$51.407

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