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Become A Customer Program Manager

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Working As A Customer Program Manager

  • $128,780

    Average Salary

What Does A Customer Program Manager Do At Continental Corporation

* Successful execution of projects according to scope, timing, budget, and quality
* Project reporting to ITS and customer senior management
* Manage and discuss change requests internally, with customers and suppliers
* Support system tests, test cases definition and conduct user acceptance tests
* Collaborate with key account managers, business unit representatives, sales and system engineers to align on customer road maps
* Prepare and support budget planning and control
* Product presentations at customer events, trade shows and other business opportunities
* If you are looking for the flexibility of a start-up with the security of a company that has been in business for 150+ years.
* This could be the perfect opportunity for you

What Does A Customer Program Manager Do At Hewlett Packard Enterprise Company

* Provides visibility to overall pro-active program performance
* Manages the personnel within the Global PMO team and various project teams
* Responsible for onboarding of HPE resources
* Assures quality of communications and pro-active services performed across the program
* Coordinates and ensures the use of consistent and standardized processes to include: planning, scheduling, management of risks, issues, change management, quality, communications, and financial management on multiple projects within the program
* Ensures the consistent rollout of Technical Support Services (firmware, software, programs, service level objectives , etc.)
* Develops and manages the process documents to meet the customer requirements
* Provides monthly and quarterly service delivery performance reports and project updates
* Manages financials, invoicing, and payments, ensuring they are done in accordance to the agreement
* Manages relationships with multiple vendors /partners
* Manages Time & Material services for equipment not on contract
* Ensures compliance with customer change management policies and processes
* Represents HPE on all matters related to the Program, its delivery to the Customer, and the requirements of the Customer Statement of Work (SOW)
* Monitors delivery of services identified in the SOW
* Manages project financials to baseline plan and tracks in P&L statement
* Leads regular project and program reviews delivered to HPE management and project/program stake holders
* Identifies and develops new opportunities
* Works on a development plan leading to higher PM skills
* Participates in an HPE Program Manager (PM) Professions community
* Other duties as assigned
* HPE PointNext: exceptional people supporting business technology in action! PointNext is made of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers optimize their technology operations and drive business outcomes.
* At HPE, we know relationships and people matter--our services provide margin and drive customer satisfaction and loyalty.
* Qualifications
* At HPE, people are our strategic advantage.
* People with the right mindset, coupled with the right talent, education and experience, will be instrumental to HPE maintaining and extending its prominence in the global IT market.
* Talent, education and experience will only take us so far.
* Having the “right mindset” means being:
* Adaptable — Takes in stride and constantly attunes to the changing needs of a highly dynamic business.
* Curious — Our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward.
* Tenacious — Our business—our industry—demands self-starters who will takes ownership of projects and bring them to completion despite difficulties or setbacks.
* Sound like a place where you can make an impact? If so, please let us hear from you by applying today!
* Education and Experience Required
* Bachelor’s degree, ideally in a technical discipline
* years’ experience in project management in like roles / businesses (data center management or working on IT rollouts such as servers, storage, networking and other enterprise technologies ideal)
* years demonstrated customer-facing experience
* ITIL Certified desired
* Project Management Professional (PMP) certification; if PMP is not currently held, employment will be contingent upon successful attainment of PMP certification prior to one year anniversary of hire
* Knowledge and Skills Required
* Demonstrated ability to develop innovative approaches and solutions to solve client problems
* Highly developed Microsoft Office skills required, including Outlook, Word, Excel, and PowerPoint; advanced Excel skills including formulas and pivot tables preferred
* Proven customer relationship skills
* Demonstrated knowledge of IT Services’ operational policies, processes and methodologies applicable to project and program management
* Ability to interface with key customer personnel/strong customer relationship capabilities
* Proven self-starter requiring minimal supervision
* Demonstrates a strong knowledge of key IT operational policies, processes and methodologies applicable to project management
* On a development plan leading to higher PM skills
* Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.
* If you are seeing this job posting somewhere other than the HPE Careers website, you may apply by following these instructions:
* Log onto www.hpe.com/jobs
* Sign in, or create and confirm an account
* Click “Search Jobs”, then enter job number – 1013211
* Complete full application process
* About HPE Enterprise Group (EG) PointNext
* HPE Enterprise Group PointNext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion.
* HPE Enterprise Group is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions.
* As part of EG, PointNext provides support and consulting services for HPE’s enterprise products and solutions.
* With over 6000 consultants and project managers in 110 countries, PointNext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities.
* We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecoms, automotive, energy, financial services, and other key industries.
* Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.
* About HPE PointNext Global Support Delivery
* HPE PointNext Global Support Delivery works with our customers to effectively manage their IT needs across their businesses, across the world.
* Our teams are assigned to, and engage in, projects at our customers' sites across a wide variety of industry verticals including Retail, Financial Services, Healthcare, Insurance, and Manufacturing.
* The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands.
* The appetite for Technology Services Support is expanding rapidly as enterprises of all stripes realize they can't “do it all".
* About Hewlett Packard Enterprise
* Tomorrow belongs to the fast, and HPE is in the acceleration business.
* To help companies accelerate, we’ve created a new company that defines transformation and defies “business as usual”.
* In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful and be highly adaptable to the ever-changing business landscape.
* HPE delivers high-quality, high-value products, consulting, and support services from a portfolio which includes industry-leading servers, storage, wired and wireless networking, converged systems, software, services and cloud.
* Hewlett Packard Enterprise is the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be.
* We’re the only company that brings it all—software, hardware and services—to help organizations innovate, stay competitive and quickly turn ideas into value.
* Please note the above statements describe the general nature and level of work only.
* They are not a complete list of all required responsibilities, duties and skills.
* Other duties may be added, or this description amended at any time.
* Job:
* Services
* Job Level:
* Expert
* Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
* HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
* Hewlett Packard Enterprise
* Technology innovation that fosters business transformation.
* We Are In the Acceleration Business
* We help customers use technology to slash the time it takes to turn ideas into value.
* In turn, they transform industries, markets and lives.
* Some of our customers run traditional IT environments.
* Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure.
* Many rely on a combination of both.
* Wherever they are in that journey, we provide the technology and solutions to help them succeed.
* Standards of business conduct (SBC):
* The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise.
* They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.
* Read more about how we win the right way.
* Equal Opportunity Employer (EEO):
* Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.
* Please click here: Equal Employment Opportunity.
* If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law
* Equal Employment Opportunity is the Law
* Supplement
* Accessibility
* Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.
* If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail global_talent_acquisition@hpe.com

What Does A Customer Program Manager Do At Robert Half

* Customer Programs o Responsible for customer engagement across all verticals o Works closely with Marketing planner/ buyers to integrate activity as relevant o Develops customer engagement retention programs o Implements customer programs o Manage retention marketing budget across verticals o Coordinate with internal teams to create customer plan including specific responsibilities of each team, release schedule, program milestones and deliverables, etc. o Facilitate meetings, calls, follow-ups and other communications with clients and management o Identify and resolve operational and services related issues to ensure customer satisfaction.
* Networks o Develops network marketing strategy o Creates programs for amg Network clinics o Engages Network Sales team to leverage programs within the network clinics
* Customer Programs o Responsible for customer engagement across all verticals o Works closely with Marketing planner/ buyers to integrate activity as relevant o Develops customer engagement retention programs o Implements customer programs o Manage retention marketing budget across verticals o Coordinate with internal teams to create customer plan including specific responsibilities of each team, release schedule, program milestones and deliverables, etc. o Facilitate meetings, calls, follow-ups and other communications with clients and management o Identify and resolve operational and services related issues to ensure customer satisfaction.
* Networks o Develops network marketing strategy o Creates programs for amg Network clinics o Engages Network Sales team to leverage programs within the network clinics Performance Measures (how to measure success):
* Partner with marketing, network sales, commercial teams to develop and manage the external customer experience
* Work with the data, insights, analytics teams to identify track key performance metrics
* Over time, develop customer journey maps and organizationally align around key experiences to deliver business value
* Measure and report performance of all customer programs and network program activity

What Does A Customer Program Manager Do At MUFG Union Bank

* Project Management
* Work with various business partners within cross-functional project teams to identify and address business opportunities and challenges
* Analyze and present recommendations and findings
* Manage project development, planning and implementation in support of business line initiatives
* Coordinate efforts of multiple functional areas, monitor progress and make recommendations on work flow and timeliness to achieve completion of initiatives in a timely, cost effective and efficient manner
* Manage other high priority and confidential special projects as required by manager
* Analytics
* Identify trends and the impact to program goals and strategic plans and present analysis and interpretation of results to manager
* Conduct research and data analysis for ongoing initiatives and projects
* Assist in developing strategies and plans
* Prepare reports, interpret data and provide weekly reports on programs for analysis and reporting
* Monitor initiative effectiveness by defining measurement criteria, tracking, and analyzing results against goals
* Partner Liaison and Communication
* Work with various business partners in execution and enhancement of activities to reach and exceed goals
* Prepare communications and presentations to be shared with business line executives and senior management
* Develop thorough communication plans for rollout and implementation of all projects and initiatives
* Additional Responsibilities
* Provide support and back up for complex projects within the business line
* Prioritize and execute on ad hoc requests and responsibilities as needed
* Microsoft Office products
* Ability to influence others and achieve business outcomes on time and within budget
* Must be able to successfully manage multiple tasks with concurrent deadlines

What Does A Customer Program Manager Do At City of Cambridge

* The City of Cambridge is seeking applications from suitably experienced and qualified candidates for the position of 311/Customer Relationship Program Manager in the City's Executive Office to manage the initial implementation of a new 311/Customer Relationship Management (CRM) program and its ongoing support.
* This program will utilize an enterprise CRM system to manage the City's communication with members of the community.
* The 311/CRM program will focus on improving the quality and timeliness of responses to requests for information and non-emergency services, and improving outreach and communications from the City through the use of more targeted and coordinated campaigns across all communication channels.
* Our expectations are that the 311/Customer Relationship Program Manager will be a highly motivated, well-organized self-starter with excellent interpersonal communication skills.
* This person will support City efforts in serving Cambridge's diverse community

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Customer Program Manager Demographics

Gender

  • Male

    55.9%
  • Female

    42.1%
  • Unknown

    1.9%

Ethnicity

  • White

    77.1%
  • Asian

    11.0%
  • Hispanic or Latino

    8.5%
  • Unknown

    2.4%
  • Black or African American

    1.0%
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Languages Spoken

  • Spanish

    50.0%
  • French

    19.2%
  • Mandarin

    11.5%
  • Portuguese

    3.8%
  • Chinese

    3.8%
  • Russian

    3.8%
  • Carrier

    3.8%
  • Cantonese

    3.8%
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Customer Program Manager

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Customer Program Manager Education

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Real Customer Program Manager Salaries

Job Title Company Location Start Date Salary
Customer Program Manager Aptina LLC San Jose, CA Jun 06, 2014 $168,000
Customer/Project Program Manager Hp Enterprise Services, LLC Miramar, FL Mar 20, 2016 $160,000 -
$171,000
SR. Customer Program Manager Synaptics, Inc. San Jose, CA Nov 02, 2016 $150,030
Customer Program Manager Nvidia Corporation Santa Clara, CA Mar 21, 2011 $144,580 -
$155,675
Customer Experience Program Manager Juniper Networks, Inc. Sunnyvale, CA Jan 12, 2011 $137,030 -
$150,000
Customer Software Program Manager NXP Semiconductors USA, Inc. San Jose, CA Jun 10, 2013 $133,328 -
$136,800
Customer Software Program Manager NXP Semiconductors USA, Inc. San Jose, CA Oct 06, 2013 $133,328 -
$136,800
Customer Project/Program Manager Hewlett-Packard Company Gold River, CA Apr 30, 2012 $120,573 -
$152,883
Customer Project/Program Manager Hewlett-Packard Company Medford, MA Jan 06, 2015 $117,324
Customer Project Program Manager V Hewlett-Packard Company Roseville, CA Mar 07, 2011 $117,230 -
$145,000
Customer Project/Program Manager Hewlett-Packard Enterprise Company New York, NY Apr 22, 2016 $117,085 -
$160,000
Dram Customer Program Manager-Networking Applications Micron Semiconductor Products, Inc. Boise, ID Jan 09, 2016 $116,000
Dram Customer Program Manager-Network Applications Micron Semiconductor Products, Inc. Boise, ID Aug 07, 2015 $116,000
Customer Project/Program Manager Hp Enterprise Services, LLC Mountain View, CA May 21, 2015 $113,890 -
$130,000
Customer Project/Program Manager Hp Enterprise Services, LLC Plano, TX Jan 18, 2014 $107,203 -
$128,689
EIS Customer Satisfaction and Experience Program M Autodesk, Inc. San Rafael, CA Sep 01, 2011 $106,808 -
$157,500
Customer Program Manager Nvidia Corporation Santa Clara, CA Oct 01, 2012 $106,484 -
$130,000
EIS Customer Satisfaction and Experience Program M Autodesk, Inc. San Rafael, CA Aug 31, 2013 $106,288 -
$162,100
EIS Customer Satisfaction and Experience Program M Autodesk, Inc. San Rafael, CA Aug 19, 2013 $106,288 -
$162,100
Customer Program Manager 1 WHI Solutions Incorporated Rye Brook, NY Jul 19, 2016 $105,000
Customer Program Manager 1 WHI Solutions Incorporated Rye Brook, NY Jul 07, 2016 $105,000
Customer Experience-Tools Program Manager Dropbox, Inc. San Francisco, CA Dec 09, 2016 $104,000
Customer Project/Program Manager Hp Enterprise Services, LLC Jersey City, NJ Aug 19, 2015 $98,000 -
$101,548
Customer Project/Program Manager Hewlett-Packard State & Local Enterprise Services Baltimore, MD Jun 27, 2011 $97,635
Customer Project/Program Manager Hewlett-Packard State & Local Enterprise Services Dublin, OH Jan 15, 2013 $97,635 -
$133,620
Customer Project/Program Manager Global Touchpoints, Inc. Sacramento, CA Jul 15, 2011 $95,835
Dram Customer Program Manager  Networking Applications Micron Semiconductor Products, Inc. Boise, ID Jan 15, 2015 $93,829 -
$108,000
Customer Project/Program Manager Hp Enterprise Services, LLC Dublin, OH Jun 30, 2011 $92,914 -
$95,283
Customer Project/Program Manager Hp Enterprise Services, LLC Ardsley, NY Jan 21, 2013 $92,893 -
$116,850
Customer Project/Program Manager Hp Enterprise Services, LLC New York, NY Sep 23, 2013 $92,851 -
$160,000

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Top Skills for A Customer Program Manager

DeliveryCustomerSatisfactionProjectManagementProcessImprovementCustomerServiceProgramManagementOEMCustomerRelationshipsProjectPlansCustomerSupportProductDevelopmentCustomerRequirementsNewProductIntroductionPMOWindowsCustomerLoyaltyProgramTPSharepointProjectStatus

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Top Customer Program Manager Skills

  1. Delivery
  2. Customer Satisfaction
  3. Project Management
You can check out examples of real life uses of top skills on resumes here:
  • Managed mid to upper level client delivery relationships.
  • Developed, implemented, and managed the customer success program contributing to greater customer satisfaction and company visibility.
  • Provided project management for customer engagements to meet project scope, time, budget and quality expectations.
  • Provided leadership and account support on delivery process resolution, process improvement and customer escalations.
  • Managed $2M program budget and supported 1,500 Customer Service and Product Support employees over 3-year program.

Top Customer Program Manager Employers

Customer Program Manager Videos

The Basics of Good Project Management

A Day in the Life of a Project Manager

IT Project Manager, Career Video from drkit.org

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