How To Become A Customer Quality Engineer: What It Is and Career Path

What is a customer quality engineer and how to become one

Updated January 8, 2025

4 min read

A customer quality engineer is tasked with monitoring all in-process batches with quality issues. Their job begins from the launch of a new product to the management of any product changes and the monitoring and addressing of quality issues. They work closely with the customers and the company's design engineering units to outline the specifications that the end product must meet. Additionally, they are responsible for training the quality management team in identifying and developing methodologies to resolve quality issues. Also, they create product quality processes based on ISO standards and coordinate ISO audits.

Customer quality engineers are employed by technology, automotive, and manufacturing companies. Most employers prefer applicants with a bachelor's degree in engineering or a similar field. Applicants must possess communication, attention to detail, organization, analytical, and problem-solving skills. These experts earn $76,867 per year, which is $36.96 per hour. Their salary ranges between $61,000 and $96,000.

ScoreCustomer Quality EngineerUS Average

Salary

6.4

Avg. Salary $82,508

Avg. Salary $59,228

Stability level

7.5

Growth rate 10%

Growth rate 0.3%

Diversity

6.7

Race

American Indian and Alaska Native 0.17%

Asian 12.96%

Black or African American 4.74%

Hispanic or Latino 11.64%

Unknown 3.95%

White 66.54%

Gender

female 24.30%

male 75.70%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

7.5

Stress level is high

7.1 - high

Complexity level

8.3

Complexity level is challenging

7 - challenging

Work life balance

5.1

Work life balance is fair

6.4 - fair

Key steps to become a customer quality engineer

Explore customer quality engineer education requirements

Most common customer quality engineer degrees

Bachelor's

71.6 %

Associate

14.6 %

Master's

9.8 %

Start to develop specific customer quality engineer skills

Skills	Percentages
Corrective Action	8.83%
Product Quality	6.82%
Customer Satisfaction	6.72%
Continuous Improvement	5.14%
Sigma	3.69%

Complete relevant customer quality engineer training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer quality engineers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer quality engineer based on U.S. Bureau of Labor Statistics data and data from real customer quality engineer resumes.

Research customer quality engineer duties and responsibilities

Serve as lead auditor achieving AS9100 certification for the product center in Mexico.
Create, implement, and manage completion of APQP plans for new product launches and product changes.
Lead cross-functional APQP teams to ensure parts, processes, and documentation meet customer requirements and require deadlines.
Develop and coordinate strategic relationships with international OEM and ODM partners to achieve business goals.

Prepare your customer quality engineer resume

When your background is strong enough, you can start writing your customer quality engineer resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer quality engineer resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer quality engineer resume templates

Build a professional customer quality engineer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer quality engineer resume.

Apply for customer quality engineer jobs

Now it's time to start searching for a customer quality engineer job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do customer quality engineers rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Customer quality engineer reviews

A zippia user wrote a review on May 2021

Pros

Defined Quality test procedure validated test components and planned integration tests for leading parts manufacture for industry. • Prepares and maintained important company quality control documentations such as quality manuals quality procedure, quality standards and quality assurance • Prepared the final inspection report before the dispatched for the machining process • Resolved machining department complaints, took preventive measure to prevent future complaints and clearly, documented all feedback, Mechanical Engineer for Third Party Inspection jobs in Baroda • Typically deals with several problems of the same time

Cons

Yes