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Become A Customer Quality Engineer

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Working As A Customer Quality Engineer

  • Making Decisions and Solving Problems
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • $87,000

    Average Salary

What Does A Customer Quality Engineer Do

Industrial engineers find ways to eliminate wastefulness in production processes. They devise efficient systems that integrate workers, machines, materials, information, and energy to make a product or provide a service.

Duties

Industrial engineers typically do the following:

  • Review production schedules, engineering specifications, process flows, and other information to understand methods that are applied and activities that take place in manufacturing and services
  • Figure out how to manufacture parts or products, or deliver services, with maximum efficiency
  • Develop management control systems to make financial planning and cost analysis more efficient
  • Enact quality control procedures to resolve production problems or minimize costs
  • Design control systems to coordinate activities and production planning in order to ensure that products meet quality standards
  • Confer with clients about product specifications, vendors about purchases, management personnel about manufacturing capabilities, and staff about the status of projects

Industrial engineers apply their skills to many different situations, from manufacturing to healthcare systems to business administration. For example, they design systems for

  • moving heavy parts within manufacturing plants
  • delivering goods from a company to customers, including finding the most profitable places to locate manufacturing or processing plants
  • evaluating job performance
  • paying workers

Industrial engineers focus on how to get the work done most efficiently, balancing many factors, such as time, number of workers needed, available technology, actions workers need to take, achieving the end product with no errors, workers’ safety, environmental concerns, and cost.

To find ways to reduce waste and improve performance, industrial engineers study product requirements carefully. Then they use mathematical methods and models to design manufacturing and information systems to meet those requirements most efficiently.

Their versatility allows industrial engineers to engage in activities that are useful to a variety of businesses, governments, and nonprofits. For example, industrial engineers engage in supply chain management to help businesses minimize inventory costs, conduct quality assurance activities to help businesses keep their customer bases satisfied, and work in the growing field of project management as industries across the economy seek to control costs and maximize efficiencies.

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How To Become A Customer Quality Engineer

Industrial engineers must have a bachelor’s degree. Employers also value experience, so cooperative education engineering programs at universities are also valuable.

Education

Industrial engineers need a bachelor’s degree, typically in industrial engineering. However, many industrial engineers have degrees in mechanical engineering, electrical engineering, manufacturing engineering, industrial engineering technology, or general engineering. Students interested in studying industrial engineering should take high school courses in mathematics, such as algebra, trigonometry, and calculus; computer science; and sciences such as chemistry and physics.

Bachelor’s degree programs include lectures in classrooms and practice in laboratories. Courses include statistics, production systems planning, and manufacturing systems design, among others. Many colleges and universities offer cooperative education programs in which students gain practical experience while completing their education.

A few colleges and universities offer 5-year degree programs in industrial engineering that lead to a bachelor’s and master’s degree upon completion, and several more offer similar programs in mechanical engineering. A graduate degree allows an engineer to work as a professor at a college or university or to engage in research and development. Some 5-year or even 6-year cooperative education plans combine classroom study with practical work, permitting students to gain experience and to finance part of their education.

Programs in industrial engineering are accredited by ABET.

Important Qualities

Creativity. Industrial engineers use creativity and ingenuity to design new production processes in many kinds of settings in order to reduce the use of material resources, time, or labor while accomplishing the same goal.

Critical-thinking skills. Industrial engineers create new systems to solve problems related to waste and inefficiency. Solving these problems requires logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to the problems.

Listening skills. These engineers often operate in teams, but they also must solicit feedback from customers, vendors, and production staff. They must listen to customers and clients in order to fully grasp ideas and problems the first time.

Math skills. Industrial engineers use the principles of calculus, trigonometry, and other advanced topics in mathematics for analysis, design, and troubleshooting in their work.

Problem-solving skills. In designing facilities for manufacturing and processes for providing services, these engineers deal with several issues at once, from workers’ safety to quality assurance.

Speaking skills. Industrial engineers sometimes have to explain their instructions to production staff or technicians before they can make written instructions available. Being able to explain concepts clearly and quickly is crucial to preventing costly mistakes and loss of time.

Writing skills. Industrial engineers must prepare documentation for other engineers or scientists, or for future reference. The documentation must be coherent and explain their thinking clearly so that the others can understand the information.

Licenses, Certifications, and Registrations

Licensure is not required for entry-level positions as an industrial engineer. A Professional Engineering (PE) license, which allows for higher levels of leadership and independence, can be acquired later in one’s career. Licensed engineers are called professional engineers (PEs). A PE can oversee the work of other engineers, sign off on projects, and provide services directly to the public. State licensure generally requires

  • A degree from an ABET-accredited engineering program
  • A passing score on the Fundamentals of Engineering (FE) exam
  • Relevant work experience, typically at least 4 years
  • A passing score on the Professional Engineering (PE) exam

The initial FE exam can be taken after one earns a bachelor’s degree. Engineers who pass this exam are commonly called engineers in training (EITs) or engineer interns (EIs). After meeting work experience requirements, EITs and EIs can take the second exam, called the Principles and Practice of Engineering.

Several states require engineers to take continuing education in order to keep their licenses. Most states recognize licenses from other states, as long as the other state’s licensing requirements meet or exceed their own licensing requirements.

Advancement

Beginning industrial engineers usually work under the supervision of experienced engineers. In large companies, new engineers also may receive formal training in classes or seminars. As beginning engineers gain knowledge and experience, they move on to more difficult projects with greater independence to develop designs, solve problems, and make decisions.

Eventually, industrial engineers may advance to become technical specialists, such as quality engineers or facility planners. In that role, they supervise a team of engineers and technicians. Obtaining a master’s degree facilitates such specialization and thus advancement.

Many industrial engineers move into management positions because the work they do is closely related to the work of managers. For more information, see the profile on architectural and engineering managers.

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Customer Quality Engineer Career Paths

Customer Quality Engineer
Quality Manager Production Manager Purchasing Manager
Global Supply Chain Manager
11 Yearsyrs
Quality Manager Operations Manager Information Technology Project Manager
Engineering Program Manager
10 Yearsyrs
Quality Manager Production Manager Engineering Manager
Director Of Manufacturing Engineering
15 Yearsyrs
Senior Quality Engineer Quality Assurance Manager
Quality Systems Manager
12 Yearsyrs
Senior Quality Engineer Quality Supervisor Quality Assurance Manager
Senior Quality Manager
12 Yearsyrs
Senior Quality Engineer Senior Supplier Quality Engineer Quality Assurance Manager
Supplier Quality Manager
13 Yearsyrs
Senior Supplier Quality Engineer Senior Quality Assurance Engineer
Quality Assurance Engineering Manager
8 Yearsyrs
Senior Supplier Quality Engineer Senior Quality Assurance Engineer Manager, Quality Engineer
Director Of Quality & Engineering
14 Yearsyrs
Manager, Quality Engineer Production Manager Manufacturing Manager
Manufacturing Quality Manager
11 Yearsyrs
Manager, Quality Engineer Operations/Quality Manager Manufacturing Manager
Product Engineering Manager
9 Yearsyrs
Program Manager Service Program Manager Engineering Program Manager
Senior Program And Engineering Manager
13 Yearsyrs
Supervisor Superintendent Quality Control Manager
Project Quality Manager
10 Yearsyrs
Supervisor Unit Manager Section Manager
Manufacturing Engineering Manager
10 Yearsyrs
Supervisor Maintenance Manager Continuous Improvement Manager
Corporate Quality Manager
12 Yearsyrs
Project Manager Information Technology Project Manager Engineering Program Manager
Quality Program Manager
10 Yearsyrs
Quality Lead Quality Supervisor
Assistant Manager Of Quality
6 Yearsyrs
Quality Lead Manufacturing Manager Product Engineering Manager
Test Engineering Manager
10 Yearsyrs
Quality Lead Production Supervisor Production Superintendent
Factory Manager
9 Yearsyrs
Production Supervisor Manufacturing Supervisor Senior Process Engineer
Engineering Group Leader
7 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Quality Engineer 3.3 years
Top Careers Before Customer Quality Engineer
Engineer 3.0%
Top Careers After Customer Quality Engineer
Owner 1.8%

Do you work as a Customer Quality Engineer?

Customer Quality Engineer Demographics

Gender

Male

68.8%

Female

25.0%

Unknown

6.3%
Ethnicity

White

60.2%

Hispanic or Latino

13.7%

Asian

12.1%

Black or African American

9.9%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

46.7%

Mandarin

10.0%

Swedish

6.7%

German

6.7%

Japanese

6.7%

Portuguese

3.3%

Finnish

3.3%

Chinese

3.3%

Cantonese

3.3%

French

3.3%

Russian

3.3%

Burmese

3.3%
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Customer Quality Engineer Education

Schools

University of Phoenix

18.1%

Purdue University

9.5%

University of Florida

5.7%

San Jose State University

5.7%

Eastern Michigan University

4.8%

Kettering University

4.8%

Texas A&M University

3.8%

Arizona State University

3.8%

Western Michigan University

3.8%

Georgia Institute of Technology -

3.8%

Rochester Institute of Technology

3.8%

Indiana State University

3.8%

University of Texas at El Paso

3.8%

Southern Polytechnic State University

3.8%

Clemson University

3.8%

More Tech Institute

3.8%

Colorado State University

3.8%

Grand Canyon University

3.8%

Baker College

2.9%

Indiana Institute of Technology

2.9%
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Majors

Business

24.3%

Electrical Engineering

14.1%

Mechanical Engineering

9.5%

Industrial Engineering

7.3%

Management

6.1%

Industrial Technology

5.8%

Mechanical Engineering Technology

4.1%

Electrical Engineering Technology

2.9%

Project Management

2.9%

Environmental Control Technologies/Technicians

2.9%

Engineering

2.7%

Marketing

2.7%

Computer Science

2.4%

Engineering And Industrial Management

2.2%

Engineering Technology

1.7%

Manufacturing Engineering

1.7%

Psychology

1.7%

Operations Management

1.7%

Chemical Engineering

1.7%

Materials Science And Engineering

1.5%
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Degrees

Bachelors

50.3%

Masters

24.2%

Other

14.2%

Associate

6.3%

Certificate

3.0%

Doctorate

1.3%

Diploma

0.6%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$87,000
View Detailed Salary Report
$67,000
Min 10%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$113,000
Max 90%
Best Paying Company
SanDisk
Highest Paying City
Santa Clara, CA
Highest Paying State
Washington
Avg Experience Level
3.2 years
How much does a Customer Quality Engineer make at top companies?
The national average salary for a Customer Quality Engineer in the United States is $87,528 per year or $42 per hour. Those in the bottom 10 percent make under $67,000 a year, and the top 10 percent make over $114,000.

Real Customer Quality Engineer Salaries

Job Title Company Location Start Date Salary
Staff Customer Quality Engineer Western Digital Technologies, Inc. Milpitas, CA Oct 12, 2016 $133,250
Senior Customer Quality Engineer Sandisk Corporation Milpitas, CA Feb 16, 2016 $125,965 -
$145,965
Customer Quality Engineer Texas Instruments Incorporated Dallas, TX Apr 28, 2016 $123,822
Staff Customer Quality Engineer Sandisk Corporation Milpitas, CA Nov 27, 2013 $120,065
Customer Quality Engineer Semiconductor Components Industries, LLC Livonia, MI Aug 09, 2016 $120,000
Staff Customer Quality Engineer Sandisk Corporation Milpitas, CA Dec 01, 2013 $112,000
Senior Customer Quality Engineer Sandisk Corporation Milpitas, CA Dec 10, 2013 $112,000
Customer Quality Experience Engineer Micron Semiconductor Products, Inc. South Lyon, MI Oct 17, 2016 $109,500
Customer Quality Engineer Texas Instruments Incorporated Tucson, AZ Oct 03, 2015 $108,750
Customer Quality Engineer Texas Instruments Incorporated Tucson, AZ Jan 20, 2016 $108,750
Customer Quality Engineer Texas Instruments Incorporated Tucson, AZ Jul 23, 2015 $108,750
Senior Customer Quality Engineer Infineon Technologies North America Corp. Milpitas, CA Oct 01, 2010 $103,000
Customer Quality Engineer Texas Instruments Incorporated Santa Clara, CA Jan 01, 2013 $102,500
Customer Quality Engineer Texas Instruments Incorporated Richardson, TX Aug 01, 2015 $95,750
Customer Quality Engineer Texas Instruments Incorporated Plano, TX Mar 30, 2016 $90,800
Customer Quality Engineer Texas Instruments Incorporated Plano, TX Aug 04, 2015 $90,800
QRA SSD Customer Quality Engineer Micron Technology, Inc. Boise, ID Aug 08, 2015 $89,250
QRA SSD Customer Quality Engineer Micron Technology, Inc. Boise, ID May 11, 2015 $89,250
Customer Quality Engineer General Motors Company Bowling Green, KY Jan 29, 2015 $87,069
Global Customer Quality Engineer Supervisor Molex, LLC Rancho Cucamonga, CA Mar 09, 2016 $86,757 -
$96,128
Customer Quality Engineer Infineon Technologies Americas Corp. Livonia, MI Feb 11, 2015 $84,460
Customer Quality Engineer Infineon Technologies North America Corp. Livonia, MI Sep 15, 2015 $84,460
Customer Quality Engineer FMC Technologies, Inc. Houston, TX Sep 12, 2015 $76,214 -
$110,191
Customer Quality Engineer-Senior Cummins Emission Solutions Inc. Columbus, IN Sep 12, 2015 $75,600 -
$97,500
Senior Customer Quality Engineer Cummins Inc. Fridley, MN Sep 15, 2015 $75,600 -
$92,400
Customer Quality Engineer Mann+Hummel USA, Inc. Portage, MI Jun 09, 2016 $75,000
Customer Quality Engineer Omron Automotive Electronics, Inc. Saint Charles, IL May 07, 2016 $74,263
Customer Quality Engineer 2 Skyworks Solutions, Inc. Parksdale, CA Oct 01, 2012 $72,000

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Top Skills for A Customer Quality Engineer

  1. Corrective Action
  2. Supplier Quality
  3. Process Audits
You can check out examples of real life uses of top skills on resumes here:
  • Visit high impact customers to communicate corrective actions taken and strengthen customer relations.
  • Conducted supplier quality assessments for purposes of developing approved supplier list.
  • Conduct process audits and manage regulatory compliance requirements.
  • Implemented Quality Clinics with daily cadence for managing non-conforming material for both production and customer service repair stations.
  • Support manufacturing with transfer, the Equipment manufacture selection, cell development, Safe Launch activities, PPAP.

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Top 10 Best States for Customer Quality Engineers

  1. California
  2. Washington
  3. Texas
  4. Massachusetts
  5. Arizona
  6. Colorado
  7. Idaho
  8. Wyoming
  9. Rhode Island
  10. New Hampshire
  • (4,672 jobs)
  • (914 jobs)
  • (2,062 jobs)
  • (1,150 jobs)
  • (506 jobs)
  • (560 jobs)
  • (106 jobs)
  • (31 jobs)
  • (75 jobs)
  • (239 jobs)

Top Customer Quality Engineer Employers

Jobs From Top Customer Quality Engineer Employers

Customer Quality Engineer Videos

A Day in the Life - Quality Engineer

Quality Assurance Manager (Welding Engineering), Career Video from drkit.org

Quality Engineering & Management | TUMx on edX | Course About Video

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