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Become A Customer Quality Engineer

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Working As A Customer Quality Engineer

  • Making Decisions and Solving Problems
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • $77,107

    Average Salary

What Does A Customer Quality Engineer Do At Harman International

* Lead weekly 0-km response cross-functional team meeting to drive root cause analysis to resolution/closure in a timely manner ensuring PDCA for corrective actions.
* Investigate any End Of Line test (Huntsville) related concerns using diagnostic tools available and document the findings which includes (but not limited to): part number level, VIN, SW level, serial number, observed DTC/EOL failure.
* Obtain vehicle BUS logs of concerns as they occur in vehicle and incorporate in problem solving.
* Represent Harman at customer meetings for quality/warranty issues.
* Support customer quality continuous improvement initiatives and Safe Launch Plan activities
* Lead weekly warranty response cross-functional team meeting to drive root cause analysis and ensure completion of PDCA for corrective actions
* Support and set up warranty return analysis with the OEM, including in-vehicle evaluation (where needed).
* Lead problem analysis and improvement efforts by applying, training and encouraging the use of modern quality tools - such as FMEA, 8D methodologies.
* Ensure information flow related to customer returns and warranty problems to appropriately address both design and manufacturing causes; and to facilitate awareness and deployment of countermeasures as lessons learned

What Does A Customer Quality Engineer Do At Qorvo

* Interact with customers/sales on quality issues and close all issues in a timely manner
* Actively address product quality performance, such as Field Failure Returns and Quality Material Returns (RMA), analysis of data and drive implementation of improvement programs
* Works across multiple Qorvo sites to ensure compliance to standards including ISO/TS/AS certifications and customer audits
* Responsible for following up on customer requested documentation and maintaining an on-line data base
* Responsible for timely closures of failure reports.
* Support compliance with quality managements systems such as Product Change Notification (PCNs) and End Of Life (EOL) procedures
* Interact with customers/sales/senior CQEs on quality issues
* Location – Qorvo IDP Headquarters, Campbell Road, Richardson TX

What Does A Customer Quality Engineer Do At MacLean-Fogg

* Serveas the primary point of contact for customer quality concerns
* Lead the investigation and resolution of customer quality concerns
* Visit the Customer in response to customer quality concerns when necessary
* Facilitate cross-functional teams through the 8D problem solving process
* Direct the validation and read-across (lessons learned) of corrective actions
* Respond to customer concerns relating to product quality and quality systems
* Maintain the agenda, notes, and actions of the daily customer quality meeting
* Present the details of customer quality concerns to the management team
* Maintain and improve the standards and metrics related to the quality department
* Prepare customer quality self-assessments and assist with customer audits
* Support the Quality Management System (QMS) and Advanced Product Quality Planning (APQP)
* Deploy Lean methodologies during 8D and continuous improvement projects

What Does A Customer Quality Engineer Do At Kelly Services

* Primary responsibilities include activities associated with conducting complaint investigations including: Triage of incoming complaints, documenting requirements for evaluations and investigations, conduct of investigations and communications of performance and safety issues.
* Initiate and lead projects involving failure investigations, root cause analysis using appropriate investigative techniques and statistical methods.
* Summarizing the results of data analysis and investigations into clea, concise complaint documentation and presentations and reports for peers, cross-functional teams and management.
* Support business partner processes in post market surveillance, customer quality regulatory reporting, operations/operations quality and new product development.
* Operates in a safe, effective, and professional manner compliant to all policies, procedures, and regulations including health and safety.
* POSITION DUTIES & RESPONSIBILITIES
* Triage incoming complaints
* Document requirements for investigations
* Investigate customer complaints for product quality issues
* Lead projects involving failure investigations.
* Root cause analysis
* Utilize statistical tools to analyze complaints and corrective actions
* Participate in HHEs as required
* Work with manufacturing, R&D, Medical Affairs, and international affiliates as required.
* Summarize results of various data analysis into clear and concise presentations and reports for peers, cross-functional teams and management
* Summarize data to support post market surveillance, regulatory responses, etc.
* Interface with key business partners including R&D, Operations, Post Market Risk Management and Surveillance, Quality, Regulatory and Compliance, to insure complete and thorough investigations.
* Conduct user interviews and manufacturing and R&D visits to ensure rapid response to field safety issues.
* As needed, be key interface to ensure events are escalated in a timely manner and per procedure.
* Gather data working and preparing response for the US and international regulatory agencies
* Provide daily support to the Complaint Teams and ensure complaint investigations are robust and well documented.
* Assist in training and mentoring of new employees, provide guidance and direction to peers, and serve as an expert in the investigation process.
* Participate on CAPA teams and acting as CAPA Action and Internal Audit task owner
* Other duties as assigned

What Does A Customer Quality Engineer Do At Job Juncture

The Senior Customer Quality Engineer works within the Company Quality System, using analysis and statistical techniques, to assist in the continual improvement of the manufacturing processes; Actively participates in the Layered Process Audit to resolve those problems; Interacts with internal and external customers to resolve quality problems; Participate in the Customer Complaint Analysis; Visit customers at job sites as required; Periodically review specifications and Standard Operating Sheets etc. for accuracy and revisions; Lead and/or participate in Kaizen improvement events; Generate, modify, complete Standard Operating

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How To Become A Customer Quality Engineer

Industrial engineers must have a bachelor’s degree. Employers also value experience, so cooperative education engineering programs at universities are also valuable.

Education

Industrial engineers need a bachelor’s degree, typically in industrial engineering. However, many industrial engineers have degrees in mechanical engineering, electrical engineering, manufacturing engineering, industrial engineering technology, or general engineering. Students interested in studying industrial engineering should take high school courses in mathematics, such as algebra, trigonometry, and calculus; computer science; and sciences such as chemistry and physics.

Bachelor’s degree programs include lectures in classrooms and practice in laboratories. Courses include statistics, production systems planning, and manufacturing systems design, among others. Many colleges and universities offer cooperative education programs in which students gain practical experience while completing their education.

A few colleges and universities offer 5-year degree programs in industrial engineering that lead to a bachelor’s and master’s degree upon completion, and several more offer similar programs in mechanical engineering. A graduate degree allows an engineer to work as a professor at a college or university or to engage in research and development. Some 5-year or even 6-year cooperative education plans combine classroom study with practical work, permitting students to gain experience and to finance part of their education.

Programs in industrial engineering are accredited by ABET.

Important Qualities

Creativity. Industrial engineers use creativity and ingenuity to design new production processes in many kinds of settings in order to reduce the use of material resources, time, or labor while accomplishing the same goal.

Critical-thinking skills. Industrial engineers create new systems to solve problems related to waste and inefficiency. Solving these problems requires logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to the problems.

Listening skills. These engineers often operate in teams, but they also must solicit feedback from customers, vendors, and production staff. They must listen to customers and clients in order to fully grasp ideas and problems the first time.

Math skills. Industrial engineers use the principles of calculus, trigonometry, and other advanced topics in mathematics for analysis, design, and troubleshooting in their work.

Problem-solving skills. In designing facilities for manufacturing and processes for providing services, these engineers deal with several issues at once, from workers’ safety to quality assurance.

Speaking skills. Industrial engineers sometimes have to explain their instructions to production staff or technicians before they can make written instructions available. Being able to explain concepts clearly and quickly is crucial to preventing costly mistakes and loss of time.

Writing skills. Industrial engineers must prepare documentation for other engineers or scientists, or for future reference. The documentation must be coherent and explain their thinking clearly so that the others can understand the information.

Licenses, Certifications, and Registrations

Licensure is not required for entry-level positions as an industrial engineer. A Professional Engineering (PE) license, which allows for higher levels of leadership and independence, can be acquired later in one’s career. Licensed engineers are called professional engineers (PEs). A PE can oversee the work of other engineers, sign off on projects, and provide services directly to the public. State licensure generally requires

  • A degree from an ABET-accredited engineering program
  • A passing score on the Fundamentals of Engineering (FE) exam
  • Relevant work experience, typically at least 4 years
  • A passing score on the Professional Engineering (PE) exam

The initial FE exam can be taken after one earns a bachelor’s degree. Engineers who pass this exam are commonly called engineers in training (EITs) or engineer interns (EIs). After meeting work experience requirements, EITs and EIs can take the second exam, called the Principles and Practice of Engineering.

Several states require engineers to take continuing education in order to keep their licenses. Most states recognize licenses from other states, as long as the other state’s licensing requirements meet or exceed their own licensing requirements.

Advancement

Beginning industrial engineers usually work under the supervision of experienced engineers. In large companies, new engineers also may receive formal training in classes or seminars. As beginning engineers gain knowledge and experience, they move on to more difficult projects with greater independence to develop designs, solve problems, and make decisions.

Eventually, industrial engineers may advance to become technical specialists, such as quality engineers or facility planners. In that role, they supervise a team of engineers and technicians. Obtaining a master’s degree facilitates such specialization and thus advancement.

Many industrial engineers move into management positions because the work they do is closely related to the work of managers. For more information, see the profile on architectural and engineering managers.

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Customer Quality Engineer jobs

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Real Customer Quality Engineer Salaries

Job Title Company Location Start Date Salary
Staff Customer Quality Engineer Western Digital Technologies, Inc. Milpitas, CA Oct 12, 2016 $133,250
Senior Customer Quality Engineer Sandisk Corporation Milpitas, CA Feb 16, 2016 $125,965 -
$145,965
Customer Quality Engineer Texas Instruments Incorporated Dallas, TX Apr 28, 2016 $123,822
Staff Customer Quality Engineer Sandisk Corporation Milpitas, CA Nov 27, 2013 $120,065
Customer Quality Engineer Semiconductor Components Industries, LLC Livonia, MI Aug 09, 2016 $120,000
Staff Customer Quality Engineer Sandisk Corporation Milpitas, CA Dec 01, 2013 $112,000
Senior Customer Quality Engineer Sandisk Corporation Milpitas, CA Dec 10, 2013 $112,000
Customer Quality Experience Engineer Micron Semiconductor Products, Inc. South Lyon, MI Oct 17, 2016 $109,500
Customer Quality Engineer Texas Instruments Incorporated Tucson, AZ Jan 20, 2016 $108,750
Customer Quality Engineer Texas Instruments Incorporated Tucson, AZ Jul 23, 2015 $108,750
Customer Quality Engineer Texas Instruments Incorporated Tucson, AZ Oct 03, 2015 $108,750
Senior Customer Quality Engineer Infineon Technologies North America Corp. Milpitas, CA Oct 01, 2010 $103,000
Customer Quality Engineer Texas Instruments Incorporated Santa Clara, CA Jan 01, 2013 $102,500
Customer Quality Engineer Texas Instruments Incorporated Richardson, TX Aug 01, 2015 $95,750
Customer Quality Engineer Texas Instruments Incorporated Plano, TX Mar 30, 2016 $90,800
Customer Quality Engineer Texas Instruments Incorporated Plano, TX Aug 04, 2015 $90,800
QRA SSD Customer Quality Engineer Micron Technology, Inc. Boise, ID Aug 08, 2015 $89,250
QRA SSD Customer Quality Engineer Micron Technology, Inc. Boise, ID May 11, 2015 $89,250
Customer Quality Engineer General Motors Company Bowling Green, KY Jan 29, 2015 $87,069
Global Customer Quality Engineer Supervisor Molex, LLC Rancho Cucamonga, CA Mar 09, 2016 $86,757 -
$96,128
Customer Quality Engineer Infineon Technologies Americas Corp. Livonia, MI Feb 11, 2015 $84,460
Customer Quality Engineer Infineon Technologies North America Corp. Livonia, MI Sep 15, 2015 $84,460
Customer Quality Engineer FMC Technologies, Inc. Houston, TX Sep 12, 2015 $76,214 -
$110,191
Customer Quality Engineer-Senior Cummins Emission Solutions Inc. Columbus, IN Sep 12, 2015 $75,600 -
$97,500
Senior Customer Quality Engineer Cummins Inc. Fridley, MN Sep 15, 2015 $75,600 -
$92,400
Customer Quality Engineer Mann+Hummel USA, Inc. Portage, MI Jun 09, 2016 $75,000
Customer Quality Engineer Omron Automotive Electronics, Inc. Saint Charles, IL May 07, 2016 $74,263
Customer Quality Engineer 2 Skyworks Solutions, Inc. Parksdale, CA Oct 01, 2012 $72,000

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Top Skills for A Customer Quality Engineer

CorrectiveActionsSupplierQualityPpapFailureAnalysisFmeaControlPlansISOOEMProcessAuditsCustomerQualityRequirementsSigmaProductQualityPPMApqpQualitySystemCustomerSatisfactionSPCReliabilityContinuousImprovementCustomerQualityIssues

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Top Customer Quality Engineer Skills

  1. Corrective Actions
  2. Supplier Quality
  3. Ppap
You can check out examples of real life uses of top skills on resumes here:
  • Facilitate quality issue resolution - issue exposure, containment, root cause analysis, and corrective actions across 15 facilities.
  • Negotiate & document agreements related to supplier quality requirements.
  • Managed PPAP (Production Part Approval Process) issues for automotive customers.
  • Managed customer failure analysis process along with closed loop corrective action activities.
  • Work with suppliers to assist in reviewing control plans, FMEA's, and process flow diagrams.

Top Customer Quality Engineer Employers

Customer Quality Engineer Videos

A Day in the Life - Quality Engineer

Quality Assurance Manager (Welding Engineering), Career Video from drkit.org

Quality Engineering & Management | TUMx on edX | Course About Video

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