Customer quality engineer job description

At Wolfspeed, we do amazing things in a human way.

We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you can bring your authentic self to work.

* Enjoy doing things that people say can't be done? Innovation is at the center of everything we do.
* Hate red tape? We remove roadblocks instead of creating them.
* Working parent? We provide childcare assistance and paid parental leave.
* Student? We offer continuing education assistance.
* Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach.

Here's the Gist:

We are seeking an experienced and highly motivated individual to take on the challenging role of Customer Quality Engineer in our Power Business. This person will be responsible for driving customer satisfaction through alignment of customer, industry and Wolfspeed quality requirements.

The Day-to-Day:

* Manage and drive timely closure of customers' issues, collaborating with Regional CQEs, business, factories and other support teams.
* Interface with customers on technical evaluation of issues.
* Work with customers and internal teams seamlessly from NPI (new product introduction) to high volume mass production.
* Alignment with sales and business on the strategic direction needed to support customer quality objectives.
* Drive quality improvements to meet all customer expectations regarding PPM of product shipped, quality of corrective action reports, and cycle time of customer requests.

This Job is Right for You if You Have (Minimum Requirements):

* BS in Electrical, Chemical or Mechanical Engineering, Materials Science, Physics, or related degree.
* Minimum 5 years' experience.
* Knowledge in quality systems, semiconductor wafer fabrication, assembly and test operations or automotive applications.
* Good understanding of the global automotive business, customer requirements and end user behavior.
* The ability to operate in a fast pace, highly dynamic environment, at a detailed execution level, as well as on a tactical / strategic level.
* Excellent communication and project management skills in working with external customers as well as other internal groups, managers, etc.
* Demonstrated capability of interacting with senior leaders through the organization.
* Ability to work in large, complex, global environment.

This role may require additional duties and/or assignments as designated by management.

To put it legally - Wolfspeed is an equal opportunity employer.

We recruit, employ, train, compensate and promote regardless of race, sex, religion, color, national origin, disability, age, veteran status, gender identity, sexual orientation and other protected status as required by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About TI

Texas Instruments Incorporated (TI) is a global semiconductor design and manufacturing company that develops analog ICs and embedded processors. By employing the world's brightest minds, TI creates innovations that shape the future of technology. TI is helping about 100,000 customers transform the future, today. We're committed to building a better future - from the responsible manufacturing of our semiconductors, to caring for our employees, to giving back inside our communities and developing great minds. Put your talent to work with us - change the world, love your job!

About the Job

Texas Instruments (TI) is looking for an energetic, service minded engineer, who enjoys helping others to succeed by providing quality-assurance support to customers, service teams, assigned production operations and programs to ensure that TI's products are built in accordance with customer and division quality requirements while maintaining production flow.

The Quality Engineer at TI supports production operations and ensures the integrity of components and products produced. This individual proactively drives quality improvement efforts in assigned areas with the goal of achieving "zero defect" performance. The role also supports process improvement and problem-solving efforts with the focus on protecting and improving product quality and satisfying both internal and external customers.

Responsibilities may include, but are not limited to:

* Dedicated Customer Quality interface to manage critical customer returns and other quality related inquiries for selected key TI Designs
* Direct failure analysis flow for critical customer returns
* •Manage unit preparation, BU verification and Failure analysis flow based on real-time feedback
* •Ensure all analysis is focused on true root cause determination
* •Coordinates with Field Quality Engineering / Product Quality Engineering teams for consistent communication and continuity of support
* •Drives implementation of Corrective Action Preventive Action across all areas of TI and External Manufacturing
* Directly aligned with Product Line for key custom designs enabling in depth ownership for all related quality concerns
* Directly Responsible for all Quality related aspects of associated products from NPI development, Qualification, Ramp and Sustaining
* Coordinates BU support and prioritization of activities across multiple returns as needed
* Track failure signature by device for any historical significance
* Maintains direct communication with end customer for prioritization, root cause analysis and closure
* Gives priority to customer New Product Introduction and Reliability fails
* Provides timely progress updates for open cases
* Acting as the primary quality representative, beginning with new process development and continuing from new product development through product end-of-life
* Acting as the focal point for customer returns and customer communication for quality related issues
* Being the Team Leader for a multi-discipline team to solve customer issues
* Driving successful new product ramps that would achieve quality and reliability goals
* Identifying systematic issues and driving continuous improvement across the business units
* Some domestic or international travel may be required to support customer engagements

Minimum Requirements:

* B.S. Degree in Electrical Engineering, Electrical and Computer Engineering, Physics or related engineering/technical fields of study
* 5 years' experience working in a semiconductor environment

Preferred Qualifications:

* Strong verbal and written communication skills
* Demonstrated strong analytical and problem-solving skills
* Ability to work in teams and collaborate effectively with people in different functions
* Ability to take the initiative and drive for results
* Strong time management skills that enable on-time project delivery
* Ability to work effectively in an interrupt-driven, fast-paced and rapidly changing environment
* Demonstrated ability to build strong, influential relationships
* Exceptional customer interface and problem-solving skills
* Ability to interface and build relationships with customers and internal TI functions - both in the business and in the fab
* Ability to manage customer expectations, and drive for results within TI to ensure that customer expectations are met
* Have a passion for meeting customer needs and be able to influence without direct authority

Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.

If you are interested in this position, please apply to this requisition.

The ideal candidate will have a college degree, at least 1 year of relevant experience working on quality engineering related activities, have relevant computer/technology skills, be able to communicate clearly, and contribute towards product/system improvements to resolve in-field product issues and improve overall product Quality. Experience leading large-scale projects from the quality engineering perspective, be responsible of certifying high priority products and solutions for the company. The candidate should be a self-starter who can work closely with the development team to discover, report, and validate fixes for issues.

Responsibilities:

• Developing test plans and updating test documentation as needed before/during/after testing
• Executing tests, tracking defects, and following defects through the resolution process until fix is verified and closed.
• Interacting with Developers and Product Management to ensure the products and feature are ready for launch.
• Ensure partner portal web interface performance and usability on a weekly basis.
• Setting up and maintaining test environments and equipment.
• Triage urgent problems, prioritize accordingly, and propose a resolution
• Collaborate with our internal stakeholders to understand the needs and how the product will be used internally or by our partners.
• Be an advocate for our partners and internal stakeholders.
• Design and maintain weekly smoke test.

Must Haves:

• Bachelor's Degree in Engineering, Science, or Information Technology
• Excellent problem solving, troubleshooting, time management, and analysis skills
• Ability to work independently, raise issues and take corrective action
• Exceptional communication skills in order to articulate quality assurance practices
• Self-motivated with strong technical and communication skills, and a deep interest in product quality
• Strong attention to detail
• Ability to make decisions based on test results to advise management and customers

Preferred Qualifications:

• 1 year of QE experience in a fast-paced, agile environment
• Background in Quality Assurance
• Experience with functional and regression testing, test planning, test case development.
• Advanced computer/technology skills/certifications

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people : We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact : New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience : Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies : You'll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun : Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com was named to Fortune Magazine's list of the top 100 Fastest Growing Companies in 2021 and adds to the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

COMPANY BENEFITS
Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.