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Customer quality engineer skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical customer quality engineer skills. We ranked the top skills for customer quality engineers based on the percentage of resumes they appeared on. For example, 8.8% of customer quality engineer resumes contained corrective action as a skill. Continue reading to find out what skills a customer quality engineer needs to be successful in the workplace.

15 customer quality engineer skills for your resume and career

1. Corrective Action

Here's how customer quality engineers use corrective action:
  • Developed and presented monthly quality program reviews to communicate module performance, failure trends and corrective actions to key customer executives.
  • Resolved customer quality issues with electrical and physical defects using 8D methodology to determine root cause and appropriate corrective actions.

2. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how customer quality engineers use product quality:
  • Established class-leading customer quality improvement plan incorporating projects in multiple manufacturing facilities to improve product quality delivered to customer.
  • Support product quality management requirements in quality planning, qualification, verification, and production life cycle monitoring.

3. Customer Satisfaction

Here's how customer quality engineers use customer satisfaction:
  • Improved the measurement system by stream lining the existing inspections and methods resulting in improved customer satisfaction without adding manpower.
  • Supported and resolved customer issues including major quality excursions improving customer satisfaction scores from red/yellow to green.

4. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how customer quality engineers use continuous improvement:
  • Implement continuous improvement methods to reduce internal defects, improve process flow, eliminate roadblocks and improve manufacturing efficiency.
  • Assisted in dimensional variability reduction, process improvement and continuous improvement related to critical characteristics.

5. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how customer quality engineers use sigma:
  • Performed data analysis of field and integration process for Cisco using six sigma methodologies.
  • Identified opportunities and recommended ongoing Six Sigma projects to drive continuous process improvements.

6. PPAP

Here's how customer quality engineers use ppap:
  • Support manufacturing with transfer, the Equipment manufacture selection, cell development, Safe Launch activities, PPAP.
  • Facilitated PPAP meetings with the customer to review and submit PPAP's for engineering changes.

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7. FMEA

Here's how customer quality engineers use fmea:
  • Administered quality team support in field failure situations providing 8D and FMEA reports for customer issue resolution and satisfaction.
  • Lead structured team problem solving efforts to resolve internal/external issues using 8-D methodology, CAPA, FMEA & DMAIC.

8. Failure Analysis

Failure Analysis is a step-by-step process of determining the reason for a particular machine or equipment failure by way of checking, identification, and examination. It means conducting a test within the system and perform a maintenance check that leads you to a conclusion. A failure analysis takes place to prevent further damages.

Here's how customer quality engineers use failure analysis:
  • Managed three failure analysis technicians performing failure analysis on RMA.
  • Conducted failure analysis of returned product.

9. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how customer quality engineers use quality standards:
  • Articulate call quality standards providing interpretation and justification for evaluation areas.
  • Acted as liaison between production groups, management and customers to ensure quality standards are met.

10. Customer Complaints

Here's how customer quality engineers use customer complaints:
  • Handled customer complaints including physically visiting customer plants and collaborating with resident engineer to identify and resolve issues.
  • Worked extensively with internal manufacturing plants to resolve customer complaints and to adhere to customer requirements.

11. Supplier Quality

Here's how customer quality engineers use supplier quality:
  • Conducted supplier quality assessments for purposes of developing approved supplier list.
  • Negotiate & document agreements related to supplier quality requirements.

12. APQP

Here's how customer quality engineers use apqp:
  • Implemented several automated assembly line processes, which required traveling to Japan during design (APQP) phase of projects.
  • Led cross-functional APQP teams to ensure parts, processes, and documentation met customer requirements and required deadlines.

13. Quality System

A quality system is an organizational structure that helps management, procedures, and processes. The quality system helps the company to achieve its goals by following the right procedures. The quality system is usually documented and is based around a manual that defines and controls the system.

Here's how customer quality engineers use quality system:
  • Implemented and performed manufacturing, quality system and layered process audits.
  • Team played with program managers, & engineering staff to define how the quality system will meet the customer's requirements.

14. Customer Quality

Here's how customer quality engineers use customer quality:
  • Directed, managed and coordinated activities of functional groups outside of the quality organization to achieve customer quality requirements.
  • Facilitated customer quality reviews, weekly quality meetings and performed customer training visits and audits.

15. Quality Tools

Here's how customer quality engineers use quality tools:
  • Apply quality tools to analyze and solve problems in the manufacturing process.
  • Introduced quality tools/control plans/FEMA/qualification and validation/supplier audits/corrective and preventive actions.
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List of customer quality engineer skills to add to your resume

Customer quality engineer skills

The most important skills for a customer quality engineer resume and required skills for a customer quality engineer to have include:

  • Corrective Action
  • Product Quality
  • Customer Satisfaction
  • Continuous Improvement
  • Sigma
  • PPAP
  • FMEA
  • Failure Analysis
  • Quality Standards
  • Customer Complaints
  • Supplier Quality
  • APQP
  • Quality System
  • Customer Quality
  • Quality Tools
  • CAPA
  • Management System
  • QMS
  • Process Control
  • Quality Planning
  • Customer Audits
  • Technical Support
  • SPC
  • Process Audits
  • Process Improvement
  • RMA
  • Customer Support
  • Customer Returns
  • PPM
  • AS9100
  • Lean Six Sigma
  • Quality Metrics
  • Process Changes
  • Customer Locations
  • Lean Manufacturing
  • Quality Alerts
  • R
  • Customer Expectations
  • Engineering Changes
  • OEM
  • Process Flow
  • Problem Resolution
  • Internal Audit
  • TS16949
  • Customer Sites
  • NPI
  • Iso
  • Ts
  • CPK

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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