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Become A Customer Relations Associate

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Working As A Customer Relations Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Customer Relations Associate Do At Bass Pro Shops

* Secure all firearms brought into the store with trigger locks
* Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges
* Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
* Greet all customers as they enter the store in a friendly and outgoing manner
* Handle customer's merchandise returns; complete refund / exchange paperwork
* Sort returns by category and return to proper area
* Sell appropriate Hunting and Fishing Licenses
* Handle and administer all incentive and reward programs
* Remains product knowledgeable
* Aware of advertised sales
* Keeps work area clean, neat and well stocked with supplies
* Follows all Company Policies and Procedures

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How To Become A Customer Relations Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Relations Associate jobs

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Top Skills for A Customer Relations Associate

QualityCustomerServiceCustomerRelationsEmailPhoneCallsEnsureCustomerSatisfactionCreditCardCustomerServiceIssuesCustomerInquiresMerchandiseReturnsDataEntryInboundCallsCustomerOrdersInternalDepartmentsOutboundCallsAccountInformationCommunicationSkillsCustomerContactInformationFrontDeskCustomerComplaintsCRM

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Top Customer Relations Associate Skills

  1. Quality Customer Service
  2. Customer Relations
  3. Email
You can check out examples of real life uses of top skills on resumes here:
  • Exhibited high quality customer service skills at every point of contact and received recognition.
  • Maintained strong customer relations and connections within the community as a representative of the company.
  • Managed customer relationships via phone, email, fax, and web transactions.
  • Responded to audiologist and end user emails, phone calls and faxes.
  • Investigated and addressed customer concerns that resulted in a better understanding of the customer credit card and terms.

Top Customer Relations Associate Employers