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The differences between customer relations associates and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations associate and a customer service associate/cashier. Additionally, a customer relations associate has an average salary of $35,656, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer relations associate include customer relations, processing orders and problem resolution. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.
| Customer Relations Associate | Customer Service Associate/Cashier | |
| Yearly salary | $35,656 | $26,933 |
| Hourly rate | $17.14 | $12.95 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,813 | 253,728 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | High School Diploma, 41% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Relations Associate is primarily in charge of assisting clients by answering inquiries, troubleshooting problems, and promptly and efficiently resolving issues to ensure client satisfaction. They typically communicate with clients through calls, correspondence, or even through appointments. There are also instances where they may refer them to other specialists, offer products and services, discuss product specifications, arrange payment plans, and negotiate contracts, building positive relationships along the way. Moreover, a customer relations associate maintains records of all transactions, reporting to managers regularly.
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
Customer relations associates and customer service associate/cashiers have different pay scales, as shown below.
| Customer Relations Associate | Customer Service Associate/Cashier | |
| Average salary | $35,656 | $26,933 |
| Salary range | Between $26,000 And $47,000 | Between $21,000 And $33,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a customer relations associate and a customer service associate/cashier in terms of educational background:
| Customer Relations Associate | Customer Service Associate/Cashier | |
| Most common degree | Bachelor's Degree, 57% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations associates' and customer service associate/cashiers' demographics:
| Customer Relations Associate | Customer Service Associate/Cashier | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 24.4% Female, 75.6% |
| Race ratio | Black or African American, 12.6% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 7.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |