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The differences between customer relations associates and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations associate and a customer service senior associate. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $35,656 average annual salary of a customer relations associate.
The top three skills for a customer relations associate include customer relations, processing orders and problem resolution. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.
A Customer Relations Associate is primarily in charge of assisting clients by answering inquiries, troubleshooting problems, and promptly and efficiently resolving issues to ensure client satisfaction. They typically communicate with clients through calls, correspondence, or even through appointments. There are also instances where they may refer them to other specialists, offer products and services, discuss product specifications, arrange payment plans, and negotiate contracts, building positive relationships along the way. Moreover, a customer relations associate maintains records of all transactions, reporting to managers regularly.
A customer service senior associate provides support and assistance to clients through calls, correspondence, or face-to-face interactions. They are responsible for responding to inquiries, discussing product or service specifications, helping them understand procedures, providing step-by-step instructions, or referring other services when necessary. They also maintain logs of all transactions and report to managers regularly. Additionally, as a customer service senior associate, it is essential to empower and serve as a mentor to junior associates in reaching team objectives while promoting company policies and standards.
Customer relations associates and customer service senior associates have different pay scales, as shown below.
| Customer Relations Associate | Customer Service Senior Associate | |
| Average salary | $35,656 | $45,025 |
| Salary range | Between $26,000 And $47,000 | Between $21,000 And $95,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Maryland |
| Best paying company | - | Nebraska Medicine |
| Best paying industry | - | - |
There are a few differences between a customer relations associate and a customer service senior associate in terms of educational background:
| Customer Relations Associate | Customer Service Senior Associate | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations associates' and customer service senior associates' demographics:
| Customer Relations Associate | Customer Service Senior Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 34.0% Female, 66.0% |
| Race ratio | Black or African American, 12.6% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 7.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |