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Become A Customer Relations Coordinator

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Working As A Customer Relations Coordinator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $42,000

    Average Salary

What Does A Customer Relations Coordinator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Relations Coordinator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Relations Coordinator Career Paths

Customer Relations Coordinator
Executive Assistant Office Manager
Account Manager
5 Yearsyrs
Executive Assistant Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Executive Assistant Office Manager Owner
Co-Owner
6 Yearsyrs
Service Representative Account Executive
Business Development Manager
9 Yearsyrs
Service Representative Account Executive Assistant Manager
Assistant General Manager
5 Yearsyrs
Service Representative Account Executive Store Manager
Branch Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Account Manager
Marketing Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Owner
Marketing Director
7 Yearsyrs
Certified Nursing Assistant Team Leader Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Administrator Manager Property Manager
Communications Manager
6 Yearsyrs
Administrator Manager Account Manager
Sales Account Manager
6 Yearsyrs
Administrator Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Technical Support Technician Field Service Technician Assistant Manager
Center Manager
6 Yearsyrs
Technical Support Technician Field Service Technician Operations Manager
Client Services Manager
7 Yearsyrs
Technical Support Technician Specialist Credit Analyst
Relationship Manager
6 Yearsyrs
Home Health Aid Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Home Health Aid Billing Specialist Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Home Health Aid Consultant Accounting Manager
Business Office Manager
7 Yearsyrs
Office Administrator Buyer Customer Service Manager
Administrative Manager
6 Yearsyrs
Office Administrator Executive Administrative Assistant Business Owner
Entrepreneur
5 Yearsyrs
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Do you work as a Customer Relations Coordinator?

Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 1.9 years
Top Careers Before Customer Relations Coordinator
Cashier 14.1%
Internship 4.8%
Manager 3.7%
Server 2.8%
Teller 1.8%
Volunteer 1.8%
Secretary 1.7%
Hostess 1.7%
Top Careers After Customer Relations Coordinator
Cashier 11.6%
Internship 3.5%
Server 3.1%
Manager 2.5%
Supervisor 2.3%
Owner 2.0%

Do you work as a Customer Relations Coordinator?

Customer Relations Coordinator Demographics

Gender

Female

58.1%

Male

29.9%

Unknown

12.0%
Ethnicity

White

60.8%

Hispanic or Latino

17.4%

Black or African American

11.2%

Asian

6.6%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

57.0%

French

9.5%

Mandarin

3.8%

Italian

3.2%

Portuguese

3.2%

Turkish

2.5%

Chinese

2.5%

German

2.5%

Arabic

2.5%

Russian

1.9%

Tagalog

1.9%

Korean

1.3%

Thai

1.3%

Filipino

1.3%

Japanese

1.3%

Cantonese

1.3%

Polish

1.3%

Swedish

0.6%

Vietnamese

0.6%

Romanian

0.6%
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Customer Relations Coordinator Education

Schools

University of Phoenix

25.6%

Essex County College

7.0%

Strayer University

5.8%

Kaplan University

4.7%

Nassau Community College

4.3%

Washington State University

3.9%

Kean University

3.9%

Hofstra University

3.9%

California State University - Fullerton

3.5%

Ashford University

3.5%

Middle Tennessee State University

3.5%

Arizona State University

3.5%

Ohio State University

3.5%

Georgia State University

3.5%

University of Texas at Austin

3.5%

American InterContinental University

3.5%

Rochester Community and Technical College

3.5%

University of Arizona

3.5%

Columbus State Community College

3.1%

Michigan State University

3.1%
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Majors

Business

33.4%

Psychology

7.6%

Communication

7.1%

Health Care Administration

4.9%

Marketing

4.9%

Accounting

4.8%

Criminal Justice

4.5%

General Studies

3.7%

Management

3.7%

Nursing

3.3%

Medical Assisting Services

2.9%

Liberal Arts

2.8%

Human Resources Management

2.5%

Computer Science

2.4%

Sociology

2.1%

Graphic Design

2.0%

English

2.0%

Legal Support Services

1.9%

Political Science

1.8%

Finance

1.8%
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Degrees

Bachelors

41.3%

Other

28.6%

Associate

13.6%

Masters

7.8%

Certificate

5.6%

Diploma

2.0%

License

0.7%

Doctorate

0.5%
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Top Skills for A Customer Relations Coordinator

  1. Customer Service
  2. Collection Procedures
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Collaborated with customer service team to identify and implement ways to improve internal processes to increase customer-focused service.
  • Explained billing and collection procedures.
  • Investigated and responded to phone calls and letters from passengers; distributing appropriate customer compensation.
  • Processed invoices and assisted with collections activities, including coordinating with customers to manage payment arrangements.
  • Provide customer support related to Charter services, including troubleshooting internet/phone repair issues.

How Would You Rate Working As a Customer Relations Coordinator?

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Top Customer Relations Coordinator Employers

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