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Customer relations coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Sally Hiott B.S. MBA, DBA
Customer relations coordinator example skills
Below we've compiled a list of the most critical customer relations coordinator skills. We ranked the top skills for customer relations coordinators based on the percentage of resumes they appeared on. For example, 23.7% of customer relations coordinator resumes contained customer service as a skill. Continue reading to find out what skills a customer relations coordinator needs to be successful in the workplace.

15 customer relations coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer relations coordinators use customer service:
  • Increased responsibility from Customer Service to Team Leader Customer Relations Liaison, overseeing and assisting agents, and resolving customer/agent issues.
  • Provided excellent customer service by identifying and resolving customer complaints, as-well-as directing specific technical or service issues to appropriate personnel.

2. Customer Relations

Here's how customer relations coordinators use customer relations:
  • Served as customer relations staff in handling and resolving customer dissatisfaction incidents and successfully won over potential customer complaints.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and willingness to help.

3. Customer Satisfaction

Here's how customer relations coordinators use customer satisfaction:
  • Identified, resolved and /or referred any support or service related issues impeding customer satisfaction.
  • Coordinated with logistics manager during shipping season to ensure customer satisfaction during order delivery process.

4. Customer Complaints

Here's how customer relations coordinators use customer complaints:
  • Required to meet strict deadlines while providing satisfactory resolutions to customer complaints at the executive level.
  • Examined merchandise, and other pertinent information, to determine accuracy of customer complaints.

5. Credit Card Payments

Here's how customer relations coordinators use credit card payments:
  • Served as cashier; reconciling cash and credit card payments as well as made scheduled deposits.
  • Processed check and credit card payments over the telephone.

6. Inbound Calls

Here's how customer relations coordinators use inbound calls:
  • Received inbound calls and documented information including customer's complaint/request and contact information.
  • Answer a minimum of 60-80 inbound calls daily and responding to both email and letter communications from our customers.

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7. Customer Inquiries

Here's how customer relations coordinators use customer inquiries:
  • Utilize window based computer applications, intranet based applications and ledger based billing systems to process customer inquiries.
  • Provide accurate information to all customer inquiries and document every call and all information talked about.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer relations coordinators use outbound calls:
  • Executed outbound calls to existing customer to confirm upcoming appointment.
  • Performed outbound calls to over 4,000 members of management following up on issues to ensure customer resolution.

9. Collection Procedures

A collection procedure is a standardized way for receivable managers to collect overdue payments from customers. Enacting the procedure requires strong managerial skills since key responsibilities include supervising the collecting staff and assigning tasks to the clerks. In order to complete a collection procedure, certain steps need to be followed like issuing the letter, keeping the record, settling payment arrangements, cash receipts processing, and resolving any conflicts that may arise. If the payment is still not settled after all of these steps, the staff can contact the customer directly and any communication they may have is recorded (like calls and emails). After all of this, if the payment is still not received, the team can take legal action.

Here's how customer relations coordinators use collection procedures:
  • Explained billing and collection procedures.
  • Understand and communicates basic Cablevision billing and collection procedures, including: aging and payment arrangement processes.

10. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how customer relations coordinators use problem resolution:
  • Performed account receivable reconciliation and problem resolution experience.
  • Handled over 200 calls daily with excellent telephone etiquette, call quality, and problem resolution skills.

11. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how customer relations coordinators use customer interaction:
  • Maintained records of transactions and customer interactions, inquiries and other pertinent information.
  • Provided detailed and accurate account of customer interaction for future reference.

12. Front Desk

Here's how customer relations coordinators use front desk:
  • Maintained the reception and front desk area in a neat and organized fashion.
  • Manage front desk staff operations and provide training for new hires.

13. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer relations coordinators use customer care:
  • Provided quality customer care to minimize and rectify connectivity issues.
  • Provide support for Customer Care with regard to collection issues and customer concerns.

14. Customer Accounts

Here's how customer relations coordinators use customer accounts:
  • Performed warehouse and administrative duties necessary to the process and maintenance of customer accounts and equipment.
  • Document and notate customer accounts based on interactions.

15. Customer Orders

Here's how customer relations coordinators use customer orders:
  • Operated a computerized cash register to place customer orders and balanced all transactions.
  • Filled customer orders, provided services, and handled cash/debit and credit payments to a diverse group of customers.
top-skills

What skills help Customer Relations Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer relations coordinator skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
Do you want to know more?
Read more about what experts have to say about customer relations coordinator

List of customer relations coordinator skills to add to your resume

Customer relations coordinator skills

The most important skills for a customer relations coordinator resume and required skills for a customer relations coordinator to have include:

  • Customer Service
  • Customer Relations
  • Customer Satisfaction
  • Customer Complaints
  • Credit Card Payments
  • Inbound Calls
  • Customer Inquiries
  • Outbound Calls
  • Collection Procedures
  • Problem Resolution
  • Customer Interaction
  • Front Desk
  • Customer Care
  • Customer Accounts
  • Customer Orders
  • Troubleshoot
  • Technical Issues
  • Billing Inquiries
  • Product Knowledge
  • Customer Calls
  • Customer Retention
  • Customer Feedback
  • Service Calls
  • Scheduling Appointments
  • Customer Issues
  • POS
  • Billing Issues
  • PowerPoint
  • Customer Expectations
  • Administrative Tasks
  • Client Relations
  • Event Planning
  • Facebook
  • Quality Customer Service
  • Customer Problems
  • Customer Payments
  • Customer Transactions
  • Customer Loyalty
  • Bank Deposits
  • VIP

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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