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Customer Relations Manager Careers

Customer relations managers are responsible for building solid relationships with customers and maintaining a consistent and positive image of the brand or company. They strive to find opportunities to strengthen relationships with customers, building strategies to engage and connect with them.

As a customer relations manager, your key skill has to be communication. Whatever you do in this role has to align with the values of the organization you represent. You will be responsible for making sure other departments display similar attitudes towards customers, coordinating efforts to preserve fruitful relationships with clients.

Conducting surveys to measure customer satisfaction will also be your job, as well as taking the initiative to improve areas and services that fall short of customer expectations. A bachelor's degree in business administration or a related field is usually a prerequisite to landing this job. But displaying a positive and team-player attitude and extensive knowledge about your company's products is perhaps just as important.

There is more than meets the eye when it comes to being a customer relations manager. For example, did you know that they make an average of $31.26 an hour? That's $65,022 a year!

Between 2018 and 2028, the career is expected to grow 8% and produce 6,300 job opportunities across the U.S.

What Does a Customer Relations Manager Do

There are certain skills that many customer relations managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, organizational skills and speaking skills.

When it comes to the most important skills required to be a customer relations manager, we found that a lot of resumes listed 24.3% of customer relations managers included customer service, while 9.5% of resumes included customer relations, and 7.8% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer relations manager job title. But what industry to start with? Most customer relations managers actually find jobs in the retail and finance industries.

How To Become a Customer Relations Manager

If you're interested in becoming a customer relations manager, one of the first things to consider is how much education you need. We've determined that 44.2% of customer relations managers have a bachelor's degree. In terms of higher education levels, we found that 11.0% of customer relations managers have master's degrees. Even though most customer relations managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer relations manager. When we researched the most common majors for a customer relations manager, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer relations manager resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer relations manager. In fact, many customer relations manager jobs require experience in a role such as customer service representative. Meanwhile, many customer relations managers also have previous career experience in roles such as administrative assistant or sales associate.

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Average Salary
$65,022
Average Salary
Job Growth Rate
8%
Job Growth Rate
Job Openings
27,334
Job Openings

Customer Relations Manager Career Paths

Top Careers Before Customer Relations Manager

Top Careers After Customer Relations Manager

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Relations Manager

Customer Relations Managers in America make an average salary of $65,022 per year or $31 per hour. The top 10 percent makes over $106,000 per year, while the bottom 10 percent under $39,000 per year.
Average Salary
$65,022

Best Paying Cities

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range71k - 137k$99k$99,089
New York, NY
Salary Range57k - 112k$81k$80,727
Weymouth Town, MA
Salary Range57k - 109k$79k$79,143
Arlington, VA
Salary Range53k - 103k$75k$74,716
Torrance, CA
Salary Range51k - 106k$74k$73,731
Rockville, MD
Salary Range50k - 96k$70k$69,775
$32k
$137k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Relations Manager
Customer Relations Manager
Spherion
Spherion
12/18/2020
12/18/2020
$45,00012/18/2020
$45,000
Customer Relations Manager
Customer Relations Manager
Randstad
Randstad
12/17/2020
12/17/2020
$45,00012/17/2020
$45,000
Customer Relations Manager
Customer Relations Manager
Spherion
Spherion
10/12/2020
10/12/2020
$50,00010/12/2020
$50,000
Customer Relations Manager
Customer Relations Manager
Randstad
Randstad
09/24/2020
09/24/2020
$42,00009/24/2020
$42,000
Customer Relations Manager
Customer Relations Manager
Randstad
Randstad
09/15/2020
09/15/2020
$83,48009/15/2020
$83,480
See More Recent Salaries

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Customer Relations Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Relations Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Relations Manager Resume

At Zippia, we went through countless Customer Relations Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Relations Manager Demographics

Gender

female

59.3 %

male

36.8 %

unknown

3.9 %

Ethnicity

White

75.9 %

Hispanic or Latino

9.4 %

Black or African American

8.3 %

Foreign Languages Spoken

Spanish

58.5 %

French

7.6 %

Arabic

3.6 %
See More Demographics

Customer Relations Manager Education

Majors

Business
37.7 %

Degrees

Bachelors

44.2 %

High School Diploma

18.0 %

Associate

15.9 %

Top Colleges for Customer Relations Managers

1. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Public

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Public

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Public

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Relations Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 24.3% of customer relations managers listed customer service on their resume, but soft skills such as leadership skills and organizational skills are important as well.

Best States For a Customer Relations Manager

Some places are better than others when it comes to starting a career as a customer relations manager. The best states for people in this position are New Jersey, New York, Massachusetts, and California. Customer relations managers make the most in New Jersey with an average salary of $88,315. Whereas in New York and Massachusetts, they would average $80,303 and $78,886, respectively. While customer relations managers would only make an average of $78,036 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Customer Relations Manager Jobs:
395
Highest 10% Earn:
$174,000
Location Quotient:
2.47
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Jersey

Total Customer Relations Manager Jobs:
913
Highest 10% Earn:
$159,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Customer Relations Manager Jobs:
1,803
Highest 10% Earn:
$147,000
Location Quotient:
1.47
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Relations Manager Employers

1. Bank of America
4.8
Avg. Salary: 
$48,540
Customer Relations Managers Hired: 
130+
2. Alorica
4.0
Avg. Salary: 
$55,585
Customer Relations Managers Hired: 
71+
3. Ashley Furniture Industries
4.6
Avg. Salary: 
$47,491
Customer Relations Managers Hired: 
61+
4. Sitel
4.2
Avg. Salary: 
$62,136
Customer Relations Managers Hired: 
56+
5. AT&T
4.8
Avg. Salary: 
$90,248
Customer Relations Managers Hired: 
49+
6. Citi
4.8
Avg. Salary: 
$83,437
Customer Relations Managers Hired: 
32+

Customer Relations Manager Videos

Updated October 2, 2020