Customer relations managers are responsible for building solid relationships with customers and maintaining a consistent and positive image of the brand or company. They strive to find opportunities to strengthen relationships with customers, building strategies to engage and connect with them.
As a customer relations manager, your key skill has to be communication. Whatever you do in this role has to align with the values of the organization you represent. You will be responsible for making sure other departments display similar attitudes towards customers, coordinating efforts to preserve fruitful relationships with clients.
Conducting surveys to measure customer satisfaction will also be your job, as well as taking the initiative to improve areas and services that fall short of customer expectations. A bachelor's degree in business administration or a related field is usually a prerequisite to landing this job. But displaying a positive and team-player attitude and extensive knowledge about your company's products is perhaps just as important.
There is more than meets the eye when it comes to being a customer relations manager. For example, did you know that they make an average of $31.26 an hour? That's $65,022 a year!
Between 2018 and 2028, the career is expected to grow 8% and produce 6,300 job opportunities across the U.S.
There are certain skills that many customer relations managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, organizational skills and speaking skills.
When it comes to the most important skills required to be a customer relations manager, we found that a lot of resumes listed 24.3% of customer relations managers included customer service, while 9.5% of resumes included customer relations, and 7.8% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer relations manager job title. But what industry to start with? Most customer relations managers actually find jobs in the retail and finance industries.
If you're interested in becoming a customer relations manager, one of the first things to consider is how much education you need. We've determined that 44.2% of customer relations managers have a bachelor's degree. In terms of higher education levels, we found that 11.0% of customer relations managers have master's degrees. Even though most customer relations managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer relations manager. When we researched the most common majors for a customer relations manager, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer relations manager resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer relations manager. In fact, many customer relations manager jobs require experience in a role such as customer service representative. Meanwhile, many customer relations managers also have previous career experience in roles such as administrative assistant or sales associate.