Customer relations managers are responsible for building solid relationships with customers and maintaining a consistent and positive image of the brand or company. They strive to find opportunities to strengthen relationships with customers, building strategies to engage and connect with them.
As a customer relations manager, your key skill has to be communication. Whatever you do in this role has to align with the values of the organization you represent. You will be responsible for making sure other departments display similar attitudes towards customers, coordinating efforts to preserve fruitful relationships with clients.
Conducting surveys to measure customer satisfaction will also be your job, as well as taking the initiative to improve areas and services that fall short of customer expectations. A bachelor's degree in business administration or a related field is usually a prerequisite to landing this job. But displaying a positive and team-player attitude and extensive knowledge about your company's products is perhaps just as important.
Customer Relations Manager Overview
Customer Relations Manager Careers
There is more than meets the eye when it comes to being a customer relations manager. For example, did you know that they make an average of $31.26 an hour? That's $65,022 a year!
Between 2018 and 2028, the career is expected to grow 8% and produce 6,300 job opportunities across the U.S.
What Does a Customer Relations Manager Do
There are certain skills that many customer relations managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, organizational skills and speaking skills.
When it comes to the most important skills required to be a customer relations manager, we found that a lot of resumes listed 24.3% of customer relations managers included customer service, while 9.5% of resumes included customer relations, and 7.8% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer relations manager job title. But what industry to start with? Most customer relations managers actually find jobs in the retail and finance industries.
How To Become a Customer Relations Manager
If you're interested in becoming a customer relations manager, one of the first things to consider is how much education you need. We've determined that 44.2% of customer relations managers have a bachelor's degree. In terms of higher education levels, we found that 11.0% of customer relations managers have master's degrees. Even though most customer relations managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer relations manager. When we researched the most common majors for a customer relations manager, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer relations manager resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer relations manager. In fact, many customer relations manager jobs require experience in a role such as customer service representative. Meanwhile, many customer relations managers also have previous career experience in roles such as administrative assistant or sales associate.
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Customer Relations Manager Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a customer relations manager can determine their career goals through the career progression. For example, they could start out with a role such as office manager, progress to a title such as account manager and then eventually end up with the title senior account manager.
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Average Salary for a Customer Relations Manager
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Spherion Customer Relations Manager Customer Relations Manager | Spherion Spherion | 12/18/2020 12/18/2020 | $45,00012/18/2020 $45,000 |
Randstad Customer Relations Manager Customer Relations Manager | Randstad Randstad | 12/17/2020 12/17/2020 | $45,00012/17/2020 $45,000 |
Spherion Customer Relations Manager Customer Relations Manager | Spherion Spherion | 10/12/2020 10/12/2020 | $50,00010/12/2020 $50,000 |
Randstad Customer Relations Manager Customer Relations Manager | Randstad Randstad | 09/24/2020 09/24/2020 | $42,00009/24/2020 $42,000 |
Randstad Customer Relations Manager Customer Relations Manager | Randstad Randstad | 09/15/2020 09/15/2020 | $83,48009/15/2020 $83,480 |
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Customer Relations Manager Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Relations Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Customer Relations Manager Resume
At Zippia, we went through countless Customer Relations Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationTop Colleges for Customer Relations Managers
1. California State University - Bakersfield
Bakersfield, CA • Public
2. Stanford University
Stanford, CA • Private
3. University of Pennsylvania
Philadelphia, PA • Private
4. University of Minnesota - Twin Cities
Minneapolis, MN • Public
5. Cornell University
Ithaca, NY • Private
6. University of California, Berkeley
Berkeley, CA • Public
7. Northwestern University
Evanston, IL • Private
8. Western Carolina University
Cullowhee, NC • Public
9. SUNY College of Agriculture & Technology at Morrisville
Morrisville, NY • Public
10. Pennsylvania State University
University Park, PA • Public
Top Skills For a Customer Relations Manager
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 24.3% of customer relations managers listed customer service on their resume, but soft skills such as leadership skills and organizational skills are important as well.
- Customer Service, 24.3%
- Customer Relations, 9.5%
- Procedures, 7.8%
- Dealership, 7.0%
- Customer Complaints, 4.5%
- Other Skills, 46.9% See All Customer Relations Manager Skills
Best States For a Customer Relations Manager
Some places are better than others when it comes to starting a career as a customer relations manager. The best states for people in this position are New Jersey, New York, Massachusetts, and California. Customer relations managers make the most in New Jersey with an average salary of $88,315. Whereas in New York and Massachusetts, they would average $80,303 and $78,886, respectively. While customer relations managers would only make an average of $78,036 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. District of Columbia
$98,345
Avg. Salary
2. New Jersey
$88,315
Avg. Salary
3. New York
$80,303
Avg. Salary
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