Customer relations manager entry level jobs - 63 jobs
Customer Success Manager 3
Hyland Software 4.6
Westlake, OH
Job ID 2026-13129 # of Openings 1 Category Customer Success
The Customer Success Manager III serves as a strategic partner to new and existing customers, helping them realize maximum value from their investment with Hyland. This role owns the customer journey post-sale and is responsible for maintaining strong customer and partner relationships, driving product adoption and stability, mitigating risk, and identifying opportunities for customer growth. The Customer Success Manager III partners with executive sponsors, internal teams, and key stakeholders to identify growth opportunities, reduce risk, increase product adoption and engagement, and champion an exceptional customer experience.
Responsibilities
Drive retention, growth and ROI among assigned strategic, high-value SaaS accounts
Own and execute strategic account plans that align customer business objectives with measurable success outcome, renewal timelines and growth opportunities
Serve as a trusted advisor to executive-level stakeholders and lead business reviews to communicate value realization, ROI, risk and strategic recommendations
Leverage customer health data, usage and engagement metrics to anticipate risk and proactively drive mitigation plans to protect retention
Partner with renewal teams to help lead renewal strategies for high-risk accounts
Represent the voice of the customer and act as a feedback agent to inform the company's support, marketing, sales, services, partners, and product strategy
Identify and cultivate customer advocates to support references, case studies, and customer engagement initiatives
Operate in evolving processes and provide guidance where formal procedures are not yet established
Contribute to the development and continuous improvement of Customer Success processes, playbooks, and best practices
Mentor and guide junior CSMs, sharing best practices for customer engagement, adoption, and expansion
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy
Basic Qualifications
Bachelor's degree or equivalent experience
Proven track record to managing enterprise-level, SaaS accounts and driving retention, adoption and expansion in a Customer Success or Account Management role
Understanding of SaaS Metrics: NRR, GRR, Churn, adoption, health scoring
Experience in Gainsight or leading Customer Success Platforms
Experience in Salesforce or leading CustomerRelationshipManagement Platforms
Strong oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact, both inside and outside the company
Strong organizational, multi-tasking, and time management skills
Demonstrated ability to influence, motivate, and mobile team members and business partners
Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical
Willingness to travel based on the customer and business needs
Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $101,000-$153,000 and eligible for benefits
$101k-153k yearly 2d ago
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Customer Success Manager
Impact Technologies 4.5
Columbus, OH
About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
Your Role at impact.com:
As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.
What You'll Do:
Delivering world-class support to our top clients.
Maintain a balanced proactive/reactive relationship with your assigned accounts.
Dedicated duties include account monitoring, regular check-ins, and relationship building.
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
What You Bring:
3+ experience in affiliate marketing
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
Consistent track record of providing stellar support to customers
Embraces teamwork and cross-team collaboration
Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
A healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional communication skills
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills
Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award.
*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Benefits and Perks:
At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
impact.com is proud to be an equal-opportunity workplace.
All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
#LI_NewYork_NewYork
#LI_SantaBarbara
#LI_Columbus_Ohio
$80k-95k yearly Auto-Apply 42d ago
Client Relationship Executive - Insurance
Pricewaterhousecoopers 4.8
Columbus, OH
Industry/Sector
Not Applicable
Specialism
IFS - Clients & Markets
Management Level
Director At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets.
Those in business development at PwC will focus on identifying and pursuing new opportunities to drive growth and expand the Firm's client base. Your work will involve building relationships, conducting market research, and developing strategic plans to drive revenue and achieve business objectives.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Lead in line with our values and brand.
Develop new ideas, solutions, and structures; drive thought leadership.
Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
Balance long-term, short-term, detail-oriented, and big picture thinking.
Make strategic choices and drive change by addressing system-level enablers.
Promote technological advances, creating an environment where people and technology thrive together.
Identify gaps in the market and convert opportunities to success for the Firm.
Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Client Relationship Executive team you focus on identifying and addressing client needs, initiating sales calls, and securing meetings to explore sales opportunities. As a Director you set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects while maintaining executive-level client relations. You develop and execute targeted relationship and account development strategies, establish long-term client relationships, and navigate complex internal organizations to achieve significant targets and goals.
Responsibilities
- Develop and execute relationship and account strategies
- Establish and maintain long-term client relationships
- Navigate complex internal organizations to reach targets
- Oversee multiple projects with impactful decision making
- Maintain executive-level client relations
What You Must Have
- High School Diploma
- 8 years of sales or PwC experience
What Sets You Apart
- Bachelor's Degree in Business Administration/Management, Accounting, Economics, Law preferred
- Initiating sales calls and securing meetings consistently
- Soliciting information to qualify and scope opportunities
- Understanding client business issues and service capabilities
- Controlling sales process and overcoming objections
- Establishing and developing long-term client relationships
- Navigating complex internal organizations effectively
- Demonstrating project executive presence and professionalism
Travel Requirements
Up to 60%
Job Posting End Date
Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: ************************************* PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.The salary range for this position is: $122,500 - $423,780. For residents of Washington state the salary range for this position is: $122,500 - $504,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
$141k-205k yearly est. Auto-Apply 1d ago
Client Manager Associate - OH
Unum Group 4.4
Worthington, OH
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning...
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
The Client Manager Associate (CMA) is in training to be responsible for proactive customermanagement, education, development, profitable growth and retention. The CM drives, designs, and executes integrated enrollment, service and growth strategies for each customer in their block.
**Principal Duties and Responsibilities**
+ Effectively learn and understand the Pre and Post-Sale Proactive Client Management, Education, Development, Growth and Retention for core market
+ Develop and build personal connections with brokers, enrollment firms and customers for assigned block of business
+ Learn how to develop and execute on customer-specific business plans
+ Profitable Growth of the Inforce Block
+ In partnership with sales, assist in learning how to proactively manage pre-renewal communication with the goal of improving reenrollment effectiveness and avoiding renewal distractions during rate guarantee expiration and anniversary.
+ Develop understanding of and how to leverage Unum's enrollment capabilities, services, tools, and how to communicate an enrollment strategy with internal/external partners.
+ Work closely with ICS Implementation Manager
+ Assist in local Benefit fair activities with Field Office team
+ Build and develop enrollment firm relationships for larger customers
+ Develop Partnership with Sales Rep, Marketing Consultant and Home Office to Execute on all Strategies - Operating Effectiveness
+ Partner with key Home Office areas to deliver full service to customers
+ In partnership with sales rep, provide thorough customer updates, broker feedback, and other pertinent action items that impact sales effectiveness
+ Learn to develop and present renewals driving persistency and profitability
+ May perform other duties as assigned
**Job Specifications**
+ Bachelors degree or equivalent business experience required
+ Experience in the employee benefits industry preferred
+ Licensed to sell insurance in the states within assigned territory, license required within 90 days from effective date of hire/promotion
+ Strong growth and sales orientation
+ Develop understanding of the Unum product and service portfolio
+ Proficient in Microsoft Office - Word, PowerPoint, Excel
+ Strong technical aptitude - ability to utilize and leverage technology and systems
+ Strong negotiation, persuasion and presentation skills
+ Proven ability to think strategically and act tactically
+ Strong organization skills/ability to manage multiple demands and priorities
+ Excellent problem solving/problem resolution
+ With each customer, projects confidence and enthusiasm about the company
+ Outgoing, excellent communication skills - both written and verbal
+ Strong business acumen
+ Ability to work/partner with a close team
+ Strong relationshipmanagement skills
+ Ability to manage conflicts
+ Results oriented
+ Ability to travel as needed
\#LI-FF1
-IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above . If salary information is not listed in the job description above, compensation is based solely on commissions.
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
$70k-90k yearly est. 60d+ ago
Customer Success Manager, Agency
Brightedge 4.4
Cleveland, OH
As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by extensive data analysis, allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results-oriented entrepreneurial culture. As a Customer Success Manager for the Agency business at BrightEdge, you will work closely with the SEO and Content teams of leading digital marketing agencies, to support their strategic application of BrightEdge technology. As an Agency Customer Success Manager, your mission is to work with clients to drive business goals and objectives in their organic search (SEO) initiatives. At BrightEdge, our team members share a passion for driving customer success, exhibit strong consultative and customer-facing skills, have an entrepreneurial spirit, and thrive on execution with speed and quality.What you'll do:
You will create a plan to execute customer goals using the BrightEdge platform and work within your portfolio's BrightEdge accounts to achieve this value
You will identify potential risks and understand the customer's level of adoption, and work collaboratively with other teams to create a solution to ensure customer happiness
Prepare and execute quarterly customer success plans
You will add value and platform expertise to grow customer usage of BrightEdge within each account. Introduce new features and best practices
Develop new materials - presentations, roll-out plans, and proposals
Track and report on critical metrics for customer success
What you bring:
Bachelor's Degree
3-4 years of experience working in a Digital Marketing Agency, Account Management, or Customer Success setting
Experience working towards a renewals and upsell quota
Excellent verbal and written communication, with an entrepreneurial mind
Proven ability to work and thrive in a fast-paced, results-oriented, hands-on environment
Experienced background in SaaS, digital marketing, and/or SEO required
Benefits & Perks:
Comprehensive medical, dental, and vision insurance
Generous paid time off and company holidays
A close-knit, collaborative office culture
Fully stocked kitchen
Quarterly regular team events
The chance to make a real impact on the future of our workplace and our company
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today's digital world. We are helping thousands of organizations, including many of the world's largest companies, transform their businesses and drive more revenue. The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
$71k-110k yearly est. Auto-Apply 13d ago
Clinical Customer Success Manager
Gehc
Beachwood, OH
SummaryThis position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM to give patients more precise, personalized care.
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MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans.
This role will work with our current Radiation Oncology customer base located in various regions, which will require regularly meeting with the customer during their normal working hours and potentially outside of US based business hours. We are looking for candidates located in the western United States to better align with the working hours of our customers. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.**Job Description
What You'll Do:
Managecustomer accounts both remotely and on-site
Note: This will require a passport in order to travel to these regions
You may also work with sites in the US depending on business need
Collaborate to build and nurture customerrelationships, foster a cohesive customer experience, and identify and solve problems before they happen
Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.)
Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology
Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling
Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner
Capture customer feedback and interactions in our CRM
Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal
Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
Collect on and perform renewals of our customer's service and maintenance contracts
As a team member of an global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices
What You'll Need:
3+ years of customer success management or similar experience preferably in a clinical setting
A bachelor's degree is preferred
Highly competent in a multitude of IT capabilities to support business needs including CRM
Strong communication and interpersonal skills to build lasting connections
Time management and organizational skills with the ability to multitask
Proven ability to navigate hospital institutions
Willingness to travel up to 30%
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $74,400.00-$111,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Application Deadline: January 23, 2026
$74.4k-111.6k yearly Auto-Apply 4d ago
Hospice Client Support Executive
Evergreen 4.4
Maumee, OH
Optimal Care is where your dedication meets a rewarding career.
As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission:
Serve Together, Provide Value, and Deliver Exceptional Quality Care.
What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.
Exceptional Benefits:
Minimum of 3 Weeks Paid Time Off (PTO)
Company Vehicle Program
Flexible Work Schedule
Mentorship Culture
Medical, Dental, and Vision Insurance
401(k) with Employer Match
Mileage Reimbursement
Cutting Edge Technology
What We Can Offer
A competitive base salary with no cap on incentives - unlimited earning potential
Orientation bonus program ensures high levels of compensation
No wait to earn commissions/incentives - top performers make 6 digits in total compensation
Career ladder growth opportunities - we're expanding!
The ability to keep your current relationships and continue to build on them
A stand-alone hospice with a care continuum (home health and physician services)
In-house research and development team to help build the innovative/specialty programs that we offer our clients
Data driven territories that set you up for success
Strong training and orientation program - including an orientation manual
Senior leadership team all have 25+ years post-acute management experience
In-house recruiting team to ensure professional clinical team expertise
Proactive hiring model to ensure growth capacity
Key Responsibilities
Client Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving hospice referrals and promoting Optimal Care's services.
In this role you will be responsible for:
Drive Sales by building relationships with healthcare providers and community partners to increase hospice referrals.
Utilize your strong network within the healthcare community to generate leads and close sales.
Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation.
Providing education to senior living communities, health systems, and referral sources
Growing service lines and receiving referrals from our healthcare community partners
Distributing and ensuring all referral sources have proper forms and materials for company service lines
Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts
Required Qualifications
Hospice or Post Acute sales experience
Will also consider discharge planners working in these spaces
High School Diploma or GED equivalent
Valid Driver's License
Reliable transportation and valid automobile insurance coverage
Proven interpersonal, coordination, and leadership skills with ability to communicate effectively
Practical and theoretical knowledge of hospice and palliative care
Desired Qualifications
Associate degree or Bachelor's degree preferred
Demonstrates active involvement in professional organizations and community activities
Location
Home Office: 3550 Briarfield Blvd, Suite 300, Maumee, OH 43537
Main Service Area: Maumee and surrounding
Hours
Office Hours: 8:00 am - 5:00 pm, Monday through Friday
Pay Range$80,000-$110,000 USDBackground Screening Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Employer Optimal Care is an equal-opportunity employer.
$80k-110k yearly Auto-Apply 4d ago
Strategic Client Executive
McKesson 4.6
Columbus, OH
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Strategic Client Executives help providers overcome one of the biggest headaches in healthcare. You will develop and oversee relationships with our Provider clients, which include some of the nation's most prestigious medical centers and eHR organizations. This position is responsible for having an in-depth knowledge of ePA and will develop targeted strategies to both grow our network and meet clients' needs.
What You'll Do
You will retain and develop some of our fastest-growing accounts, with a focus on creating tailored solutions for individual clients. You will ensure full adoption of our provider solutions, with an eye towards long-term account retention.
Leverage relationships with assigned accounts to deliver on utilization initiatives
Manage complex problems and requests by coordinating the development of solutions through collaboration with internal partners.
Lead business reviews, webinars, and training sessions
Develop strategies to find and capitalize on retention and expansion opportunities utilizing a value-based selling approach
Foster loyal, long-term relationships with decision-makers
Travel to clients as needed (about 20%)
About You
You love working with people - both colleagues and clients - in a fast-paced, entrepreneurial environment. You have a healthy mix of left-brain (detail-oriented and analytical) and right-brain (charismatic and collaborative). You take a data-driven approach to understanding your clients, and are always up-to-date on trends affecting their accounts. You are results-oriented, self-motivated, and have a high level of initiative.
Bachelor's degree required
At least 4 years of client-facing experience, with record of results in launching, growing, and retaining client accounts
Healthcare experience a plus
Great communicator one-on-one, in writing, and in formal presentations, at any level, from hospital staff to executives
Top-notch strategic acumen, problem-solving, and analytical ability
About Us
CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef and paid benefits? Yeah, we have those too. But don't take our word for it. We've been named to Glassdoor's top 50 places to work in the nation, Inc. 500's list three times, were awarded one of the top places to work by Modern Healthcare and three times won best places to work in Columbus, Ohio.
These requirements represent the knowledge, skills, and abilities necessary to perform this job successfully. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$79,400 - $132,300
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
$79.4k-132.3k yearly Auto-Apply 56d ago
National ESOP Relationship Manager
Northwest Bank 4.8
Columbus, OH
The National ESOP RelationshipManager is responsible for originating, structuring, and managing a portfolio of relationships of companies with an Employee Stock Ownership Plan, ensuring an exceptional client experience, while appropriately managing risk, credit quality, servicing, etc. in accordance with Northwest standards and in partnership with a portfolio management team. Identify new lending opportunities through a network of referral sources and Centers of Influence with regular calling efforts. The ESOP RelationshipManager is also responsible for being the subject matter expert by representing the bank at industry events and conferences to enhance the Northwest Banks reputation as a leading ESOP lender.
Essential Functions
Actively prospect and successfully bring new ESOP relationships to Northwest
Participate in community and professional networking events across the nation
Develop meaningful relationships with ESOP advisors, investment bankers, trustees, legal counsel, and valuation firms
Build the Northwest ESOP brand in the market through public speaking and publications
Work closely with commercial and middle market bankers to identify ESOP opportunities within the client base
Develop and expand existing ESOP banking relationships through active relationship reviews
Engage with the various product partners on a regular basis to discuss cross-selling opportunities and referrals to expand and deepen client relationships
Make loan presentations and recommendations to Credit, team leaders, and senior line of business managers as required
Partner with credit and portfolio management to ensure annual reviews and line of credit renewals are completed on a timely basis
As required, collect on delinquent accounts
Analyze financial statements and related credit material to stay informed of client performance and assess risk on a continuous basis in conjunction with Portfolio Management
Complete loan closings in partnership with Portfolio Management & the Loan Closers
Ensure all credit files include current financial statements, agency reports, etc. in partnership with Portfolio Management
Participate in continued sales, product and credit training
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment or remote if out of bank footprint
Travel as needed for client meetings, attend networking events, and foster relationships with referral sources
Meet or exceed budgeted goals
Education and Experience preferred
Bachelor's Degree Business, Accounting, Finance, Economics, or Marketing
6 - 8 years of account relationshipmanagement experience
6 - 8 years of experience consistently delivering strong sales performance
Comprehensive knowledge and understanding of C & I cashflow lending, loan servicing, credit and non-credit products
Strong negotiating skills in terms, loan structure, and pricing
Knowledge and understanding of risk management
Excellent verbal, written, and interpersonal communication skills
Ability to multitask and effectively prioritize responsibilities
#LI-EK1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
$69k-100k yearly est. Auto-Apply 60d+ ago
Clinical Customer Success Manager
GE Healthcare 4.8
Beachwood, OH
SummaryThis position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM to give patients more precise, personalized care.
****************************
MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans.
This role will work with our current Radiation Oncology customer base located in various regions, which will require regularly meeting with the customer during their normal working hours and potentially outside of US based business hours. We are looking for candidates located in the western United States to better align with the working hours of our customers. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.**Job Description
What You'll Do:
Managecustomer accounts both remotely and on-site
Note: This will require a passport in order to travel to these regions
You may also work with sites in the US depending on business need
Collaborate to build and nurture customerrelationships, foster a cohesive customer experience, and identify and solve problems before they happen
Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.)
Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology
Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling
Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner
Capture customer feedback and interactions in our CRM
Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal
Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
Collect on and perform renewals of our customer's service and maintenance contracts
As a team member of an global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices
What You'll Need:
3+ years of customer success management or similar experience preferably in a clinical setting
A bachelor's degree is preferred
Highly competent in a multitude of IT capabilities to support business needs including CRM
Strong communication and interpersonal skills to build lasting connections
Time management and organizational skills with the ability to multitask
Proven ability to navigate hospital institutions
Willingness to travel up to 30%
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $74,400.00-$111,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Application Deadline: January 23, 2026
$74.4k-111.6k yearly Auto-Apply 4d ago
Hospice Client Support Executive
Optimal Care-Evergreen 3.9
Maumee, OH
Job DescriptionOptimal Care is where your dedication meets a rewarding career.
As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission:
Serve Together, Provide Value, and Deliver Exceptional Quality Care.
What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.
Exceptional Benefits:
Minimum of 3 Weeks Paid Time Off (PTO)
Company Vehicle Program
Flexible Work Schedule
Mentorship Culture
Medical, Dental, and Vision Insurance
401(k) with Employer Match
Mileage Reimbursement
Cutting Edge Technology
What We Can Offer
A competitive base salary with no cap on incentives - unlimited earning potential
Orientation bonus program ensures high levels of compensation
No wait to earn commissions/incentives - top performers make 6 digits in total compensation
Career ladder growth opportunities - we're expanding!
The ability to keep your current relationships and continue to build on them
A stand-alone hospice with a care continuum (home health and physician services)
In-house research and development team to help build the innovative/specialty programs that we offer our clients
Data driven territories that set you up for success
Strong training and orientation program - including an orientation manual
Senior leadership team all have 25+ years post-acute management experience
In-house recruiting team to ensure professional clinical team expertise
Proactive hiring model to ensure growth capacity
Key Responsibilities
Client Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving hospice referrals and promoting Optimal Care's services.
In this role you will be responsible for:
Drive Sales by building relationships with healthcare providers and community partners to increase hospice referrals.
Utilize your strong network within the healthcare community to generate leads and close sales.
Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation.
Providing education to senior living communities, health systems, and referral sources
Growing service lines and receiving referrals from our healthcare community partners
Distributing and ensuring all referral sources have proper forms and materials for company service lines
Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts
Required Qualifications
Hospice or Post Acute sales experience
Will also consider discharge planners working in these spaces
High School Diploma or GED equivalent
Valid Driver's License
Reliable transportation and valid automobile insurance coverage
Proven interpersonal, coordination, and leadership skills with ability to communicate effectively
Practical and theoretical knowledge of hospice and palliative care
Desired Qualifications
Associate degree or Bachelor's degree preferred
Demonstrates active involvement in professional organizations and community activities
Location
Home Office: 3550 Briarfield Blvd, Suite 300, Maumee, OH 43537
Main Service Area: Maumee and surrounding
Hours
Office Hours: 8:00 am - 5:00 pm, Monday through Friday
Pay Range$80,000-$110,000 USDBackground ScreeningOptimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.Reasonable AccommodationsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Equal Opportunity EmployerOptimal Care is an equal-opportunity employer.
$80k-110k yearly 20d ago
Client Manager
Event Risk Inc.
Delaware, OH
Job Description
Client Manager
Department:
Marketing
Reports To:
Director of Marketing & Data Analytics
FLSA Class:
Exempt ($85,000 annually + Bonus Potential)
Hours:
Full-Time
About
Event Risk Inc. is a distinguished US-based, veteran owned company that is a leading security provider for Fortune 500 companies, movie studios, celebrities, and high-net-worth individuals. We are committed to providing the most reliable and comprehensive security solutions to ensure the safety of our people, property and assets.
Position Summary
The Client Manager will be responsible for managing client relationships, driving business development initiatives, and supporting security-related sales efforts. This role requires a proactive, results-driven professional with experience in security sales and CRM systems. The position offers flexibility through a hybrid work schedule and includes bonus potential based on performance.
Essential Duties
Develop and maintain strong relationships with clients to ensure satisfaction and retention.
Identify new business opportunities and drive growth through strategic sales initiatives.
Manage and update CRM systems (Salesforce, HubSpot) to track leads, opportunities, and client interactions.
Collaborate with internal teams to deliver tailored solutions for client needs.
Prepare and present proposals, reports, and performance metrics to leadership.
Support marketing and outreach efforts to expand brand presence in the security industry.
Qualifications
High school diploma or GED required; a degree in a related field is preferred.
Proven experience in security sales and business development.
Proficiency in CRM platforms such as Salesforce and HubSpot.
Strong communication, negotiation, and relationship-building skills.
Ability to work independently and in a hybrid environment.
Excellent organizational and time-management skills.
Preferred Skills
Knowledge of security industry trends and best practices.
Experience with proposal development and contract negotiation.
Familiarity with data analysis and reporting tools.
Benefits
Competitive salary.
Comprehensive health, dental, vision and voluntary life insurance (after 30 days).
401(k) retirement plan with employer contribution (after 1 year).
Generous PTO and holiday schedule (after 90 days).
Opportunity for professional development and skill enhancement.
$85k yearly 4d ago
Client Executive
Keller National, LLC 4.5
Solon, OH
Job Description
Welcome to Keller National, LLC, where we believe in building lasting partnerships and providing exceptional service. We're not just an insurance agency; we're a dedicated team committed to understanding and serving the unique needs of our clients. Located in Solon, Ohio, we pride ourselves on our deep community ties and our proactive approach to protecting businesses. We're excited to expand our family and are looking for a passionate Client Executive to join our vibrant team. This isn't your average sales role; its an opportunity to become a trusted advisor, helping businesses thrive by securing the right insurance coverage. You'll be instrumental in growing our client base, fostering loyalty, and making a real difference in the success of the businesses we serve. If you're looking for a rewarding career where your dedication is valued and your impact is tangible, Keller National is the place for you.
Benefits
Flexible Schedule
Work from Home
Hands on Training
Career Growth Opportunities
Retirement Plan
Responsibilities
Identify and pursue new business opportunities within the personal and commercial insurance sector.
Build and nurture strong, long-lasting relationships with prospective and existing clients.
Conduct thorough needs analyses to understand client risks and insurance requirements.
Develop and present tailored insurance solutions and proposals to clients.
Collaborate with internal teams to ensure seamless policy delivery and client satisfaction.
Stay current with industry developments and competitor activities to maintain a competitive edge.
Requirements
Proven experience in insurance sales or a similar client-facing role.
Demonstrated success in developing and maintaining client relationships.
Excellent communication, negotiation, and presentation skills.
Strong understanding of personal and commercial insurance products and market trends.
Ability to work independently and manage a sales pipeline effectively.
Bachelor's degree in Business, Marketing, or a related field is preferred.
$110k-198k yearly est. 6d ago
Mgr Customer Experience
Connection 4.2
Wilmington, OH
Working under the general supervision of the Sr Director of Customer Operations, relying on experience and judgment to plan and accomplish goals, the Manager of Customer Experience is responsible for the day-to-day operations of the customer experience (CX) team for an assigned business unit(s). Executes the CX strategy with a focus on achieving key quality and productivity performance metrics. Manages the development, implementation, and execution of organization and customer experience efforts and related initiatives designed to enhance overall customer experience results, customer engagement, and retention. Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism.
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
Develops and executes a customer experience that meets or exceeds all customer service and performance KPIs, including efficiency, quality and CSAT
Contributes to strategies that improve customer experience, account management and drives TIDC and Managed Services toward world class performance
Managesrelationship with Account Managers and Sales Leadership to drive customer service, customer engagement and customer retention programs
Proactively identifies risks to customer satisfaction and takes immediate action to rectify
Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism
Builds resource plans, talent pipeline, and succession plans to ensure proactive staffing and hiring based on contact volume, project complexity, and service level goals
Ensures performance management programs are executed and that goals are being met consistently
Represents the needs of the customer and the CX organization on key initiatives and coordinates successful project implementation
Identifies specific areas of opportunity across the business for enhancing our customer experience
Obtains and understands customer analytics, identifying customer experience best practices across the organization and determines how to best leverage into the overall business
Learns from best-in-class customer strategies where appropriate and leads continuous improvement
Leads end-to-end delivery of multiple key projects and large product rollouts
Develops project budgets, plans and strategies that support the Customer Experience goals
Works cross-functionally to champions change management and drives toward customer focused organization
Identifies opportunities to create a competitive advantage for Technology Integration and Distribution Center (TIDC) and Managed Services by differentiating in the marketplace with a customer-centric strategy.
Listens to current customer issues. Puts key solutions in front of customers to stay ahead of their business, anticipate new needs and remain continuously relevant
Develops and leads customer briefings
Leverages data collected from customer interactions to yield insights into customer behavior and inform efforts to offer personalized, thoughtful and fruitful experiences at each touchpoint
Identifies opportunities for application of artificial intelligence, analytics, and system enhancements of technology-enabled tools to expedite resolutions and create efficiencies
Min USD $74,500.00/Yr. Max USD $94,244.00/Yr. Qualifications
Degree requirements: Bachelor's Degree or the equivalent combination of education and work experience
Required competencies:
· Proven experience and skills in customer service and remote management of a team
· Demonstrated comprehensive working knowledge of contact / call center operations, performance metrics and technology
· Working knowledge of order management and case management technology
· Strong interpersonal and relationship skills
· Analytical and problem-solving skills
· Strong project management skills; working knowledge of group infrastructure
· Experience in leading/motivating large, diverse workforce; must be able to build camaraderie/trust
· Strong communication and presentation skills, both verbal and written
· Ability to influence change across internal teams, stakeholders, partners and leadership
· Capable of developing high-performing teams and building a strong talent bench
· Ability to effectively prioritize work and manage competing priorities
· Understands the customer journey end-to-end, including each customer, their environment (digital and physical), processes, tools and employee mind-sets s/he experiences.
Additional preferred competencies or preferred qualifications, if any:
· ITIL Certification, preferred
· IT Experience: Ability to integrate business and operations systems to an ERP solution, understanding of IT systems and tools, confidence learning and adopting new technology and applications
$26k-43k yearly est. Auto-Apply 60d+ ago
Relationship Manager - Financial Institutions, EX
Global Payment Holding Company
Cleveland, OH
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About Heartland, A Global Payments Company
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to join a company that unifies every aspect of commerce through software solutions while supporting and serving business owners-then your expertise will be a perfect fit on our dynamic team here at Heartland. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can accomplish together.
Job Summary
Responsible for prospecting and running Heartland Payments presentations both in person and over the phone to business owners or Financial Institution (FI) Partners to ultimately close deals within a fast sales cycle. As a Financial Institutions RelationshipManager (FI-RM) you will report to a District Manager and receive coaching from a Director. Activities include explaining our value proposition to clients via Atlas CRM and Salesforce, upselling current clients on other Heartland products and services, and maintaining regular communication with the Financial Institutions District Manager.
Job Duties
As an FI-RM you will engage in partner activity by visiting assigned financial institutions (FI) branch locations to maintain and build trusted partnerships with your FI partners. Your role involves fostering strong relationships, ensuring alignment with branch goals, and serving as a key resource to drive collaboration and success.
During the training period, your District Manager will accompany you on your initial appointments to train you on our short-cycle sales process using our tablet based CRM platform, Atlas, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing.
Additional Responsibilities
Responsible for prospecting new clients into the North America Merchant Services realm.
Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the CustomerRelationshipManagement (CRM) system; currently Atlas and Salesforce.
Engaging with your assigned FI partner through weekly branch visits, monthly training sessions, bank meetings and huddles.
Responsible for achieving minimum production requirements, including setting first time appointments, to secure quota
Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date on industry trends and technology.
Attend weekly team meeting, weekly one-on-one and semi-monthly field rides with District Manager.
Additional responsibilities may be assigned as needed.
Desired Skills & Capabilities
Excellent prospecting, communication, presentation, and networking skills
Works well independently and as part of a team
Incentive-driven sales “hunter”
Professional demeanor and impeccable integrity
High sense of urgency and innate sales talent
Enjoys cold-calling and speaking with people face to face
Experience with Pipeline lead management
Minimum Qualifications
18 years of age or older
This position requires regular driving to visit client sites, therefore a valid drivers license is necessary
In accordance with state law, a background check will be conducted after a conditional offer of employment
Completion of mandatory drug screening on or near 60th day of employment
Live in area relative to job posting location
Ability to be in the field, a minimum of 75% of the time
4+ years of sales experience
Preferred Qualifications
High school diploma/GED
At least two years of relevant experience
Competencies
Awareness
Driven
Resilient
Respectful
Committedness
Benefits
Heartland, A Global Payments Company offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: ****************************************************************
Compensation
Ready to grow your career and your paycheck? Here's the breakdown:
Total earnings with Base Salary (OTE): $100,000 - $130,000+
Salary: $40,000
Residual Income: Keep earning from your hard work
Monthly/Quarterly Bonuses: Extra financial incentives for exceeding quota and achieving sales goals.
Your total compensation will depend on your skills, performance, and location. Let's build your future together - Apply now!
Diversity and EEO Statements
Heartland is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Heartland, A Global Payments Company, is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
#LI-AT1
#LI-Hybrid
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ******************.
$100k-130k yearly Auto-Apply 60d+ ago
New Store - Customer Experience Greeter
Meijer 4.5
Bainbridge, OH
Job Description
Customer Experience Greeter
Type: Part-Time | Store Opening in 2026!
Be the First Smile Our Guests See
At Meijer, we believe in
helping people live better lives.
As a family-founded company, we're passionate about making every shopping experience welcoming, safe, and enjoyable for our customers.
As a Customer Experience Greeter, you'll be the friendly first impression that sets the tone for every visit. You'll warmly greet guests entering and exiting the store, promote safety and awareness through positive interactions, and help ensure a smooth, comfortable shopping environment.
This is the perfect role for someone who loves connecting with people and creating meaningful moments - every single day.
What You'll Do
Greet and engage customers as they enter and exit the store, ensuring a welcoming experience.
Promote safety and awareness by maintaining an active presence near store entrances and exits.
Assist guests with questions, directions, and general inquiries.
Respond quickly and professionally to alerts or customer concerns.
Use technology to document basic safety or service-related incidents.
Partner with store leadership and the asset protection team to maintain a secure, positive shopping environment.
Identify and report any unsafe conditions or activities promptly.
What You'll Bring
High school diploma or equivalent.
Friendly, outgoing personality and a genuine interest in helping others.
Strong communication and observation skills.
Ability to stay active and alert for long periods of time.
Experience in customer service or retail preferred.
Confidence to engage with guests in a professional and courteous manner.
Why You'll Love Working Here
We take care of our team because we know
you're the heart of our success.
Benefits include:
Weekly pay & team member discounts
Paid time off & paid family leave
Tuition Assistance
401(k) with company contribution
Medical, dental & vision insurance
Wellness, childcare, and adoption assistance programs
Career growth and development opportunities
Our Culture - “Meijer Starts with Me.”
Since 1934, Meijer has stood for more than groceries - it's stood for
community.
We proudly donate 6% of our profits to local charities each year, sponsor events, and support the neighborhoods where our team members live and work.
Join Our Family
If you love making people feel welcome, value community, and want to help create safe, positive experiences for every guest, we'd love to welcome you.
Apply today and help make Meijer a place where every guest feels at home.
$32k-47k yearly est. 6d ago
Customer Account Manager, Kroger
Incpg
Scio, OH
SUMMARY: Represent CPG product line with customer (Kroger) and broker personnel as a strategic partner. They are responsible for delivering the revenue, profit, and market share objectives within allocated budget by providing outstanding leadership, strategy development, business plan deployment, fact-based selling, business analysis and world class tactical execution.
Focusing on leveraging consumer, customer, and category insights, to help identify actionable strategies and tactics, which will profitably grow the business at Kroger will be paramount to the success of the candidate in this role.
SETTING THE COURSE FOR SUCCESS
Provide measurable objectives
Eliminate unproductive distractions
Deliver ongoing direction and leadership
Collaborate internally with other internal departments and teams on concepts and programs for the Kroger business.
MAJOR DUTIES/RESPONSIBILITIES:
Work with Sr. Director and broker team to develop the strategic and tactical “blueprint” for the business within Kroger utilizing various tracking and insights tools (IRI, 84.51, Panel Data, etc.).
Develop and execute customer-specific trade (event) marketing opportunities, which are strategically aligned to the mutual needs of the end consumer.
Actively manage and support Sr. Director in the account planning process and customer business reviews.
Develop and implement comprehensive sales presentations to promote and generate sales consistent with customer potential.
Build and maintain positive business relationships with customer Category Managers, brokers, and HQ team to facilitate & solidify forward thinking results and partnerships.
Utilize IRI database, braker, and category analyst to provide insight during the Kroger Kompass & CCO processes to include category strategy development, full category review, assortment, pricing, promotion, and shelving.
Partner with broker representatives and serve as a resource for market growth opportunities, proposals, and programs. Assume a lead role in customer business development, contract negotiations, presentations, and sales calls.
Track and monitor shipments vs consumption vs plan weekly and monthly. Communicate gaps and opportunities with recommended solutions.
Manage and develop monthly forecasts for base and promotional business
Analyze Promotional Activity and determine ROI. Develop recommendations for driving more efficient sales because of promotional analysis.
Develop and execute key customer insights business plan with sound activation that meets/exceeds company goals.
Review retail pricing to ensure brands are priced in accordance with company objectives. Develop and execute action plans to adjust pricing where necessary.
Participate and develop annual broker reviews to maintain “A” players, utilizing innovative strategies to drive business results and deliver the company's revenue, profit, and market share goals within budget.
Work as leader of cross-functional teams to ensure dedication to customer support to maintain quality service, develop unique trade marketing opportunities, engage category management resources and maintain high product fill rates in line with customer expectations.
Stay informed of new products, marketing strategies and services of competitors. Provide such information to Sr. Director, HQ and broker representatives appropriately.
Manage performance and trade marketing funds in accordance with budget allocation.
Conduct periodic market and store visits to drive sales/marketing strategy performance.
Actively participate in the sales team's strategic operational and financial success by adopting and implementing proven fact-based selling techniques, analysis, and reporting, utilizing IRI and other reputable industry resources to make recommendations and develop action plans.
Manage all administrative tasks associated with business unit requirements from a data driven fact-based orientation. TPM, transfer of information to Advantage, off-line planners, etc.
MINIMUM KNOWLEDGE/SKILLS/ABILITIES REQUIRED TO SUCCESSFULLY PERFORM MAJOR DUTIES/RESPONSIBILITIES:
Outstanding demonstrated leadership skills
Excellent strategic capabilities
Solid conceptual thinking abilities
Strong results orientated skills
Excellent business planning/organizational/project management skills with previous business management/development experience
Solid understanding of the financial impact of sales and managing within an allocated budget
Understanding of the impact of consumer trends and the food industry
Demonstrated success in developing business opportunities, identifying customer needs and changes in their markets.
Solid interpersonal skills.
Excellent ability to manage through indirect relationships
Excellent negotiation and “closing” skills
Excellent verbal and written communication/presentation skills.
In-depth working knowledge of fact-based selling, category management, consumer goods, and sales & marketing
Highly Skilled at data analysis using IRI, Market 6 and/or other technology resources to perform analysis and recommend strategies.
Proficient in the use of Excel, Word, Access, PowerPoint, and Outlook computer skills
Valid driver's license
Excellent trade relations
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be able to:
Light Travel (+/- 15%) to customers by traveling in a car and/or airplane
Sit for periods of time up to 8 hours per day
Physically check product in stores and various outlets
Physically access grocery stores and supermarkets
Carry/transport materials to support presentations (10 lb. - 20 lb.)
Lift and move cases of product as needed for customer events
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Education: Bachelor's degree Required (Business, Marketing preferred), with 5 - 10
years consumer goods sales (preferably with (Kroger) and broker management experience.
$37k-63k yearly est. 60d+ ago
Merrill Market Client Relationship Manager
Bank of America 4.7
Pepper Pike, OH
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
Job Description:
This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.
The Market Client RelationshipManager (MCRM) is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client RelationshipManager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff.
Responsibilities:
Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth
Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
Oversees the client service experience and reviews the approval of new client accounts
Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Specific responsibilities include, but are not limited to:
Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill
Managing the branch's Wealth Management Client Associates and Service Support Staff
Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel
Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge
Coaching teams to deliver a modern, digital first service model focusing on client satisfaction
Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise
Managing the daily operations ensuring compliance to industry regulations, and policies and procedures
Required Qualifications:
Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted
Minimum of 5+ years professional experience
Key Qualifications for the role:
Current or previous Merrill Wealth Management experience strongly preferred
Self-motivated and client centric
Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures
Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)
Prior trend analysis experience
Strong customer service and communication skills
Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate
Desired Qualifications:
Bachelor's degree or equivalent work experience
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Skills:
Compensation Analysis
Performance Management
Process Performance Management
Referral Management
Workforce Planning
Due Diligence
Internal Audit Review
Leadership Development
Recruiting
Risk Management
Client ManagementCustomer Service Management
Employee Counseling
Succession Planning
Trade Operations Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
$52k-90k yearly est. Auto-Apply 20d ago
Call Center Manager
Revel Staffing
Cincinnati, OH
A leading healthcare organization is seeking a compassionate and experienced Call Center Manager to oversee the operation. This position plays a key role in helping individuals and families access life -changing care by ensuring a professional, efficient, and empathetic experience.
Key Responsibilities:
Supervise and mentor a team of admissions coordinators, health surveys, ensuring high -quality service and adherence to company policies.
Manage all aspects of the admissions process, including inquiry handling, insurance verification, and scheduling.
Monitor team performance metrics and admissions trends to improve efficiency and responsiveness.
Collaborate with clinical, administrative, and billing departments to streamline the process.
Develop and deliver training programs to enhance staff knowledge of compliance, communication, and patient care.
Maintain accurate and confidential records of all admissions activities and prepare performance reports for leadership.
Serve as the point of contact for escalated inquiries and complex cases, ensuring issues are resolved promptly and compassionately.
Stay current on healthcare regulations, insurance procedures, and industry best practices related to addiction recovery admissions.
Promote a culture of empathy, accountability, and excellence across the admissions team.
Qualifications:
High School Diploma or GED required; post -secondary education in healthcare administration or related field preferred.
Proven experience in healthcare admissions, call center management, or patient intake coordination required.
Strong leadership skills with the ability to inspire, train, and motivate a team.
Excellent communication, organizational, and interpersonal skills.
Compassionate and empathetic attitude toward individuals seeking addiction treatment.
MediClear Certification (or equivalent) required.
$33k-56k yearly est. 10d ago
Manager of Student and Community Engagement
Magnificat High School 3.4
Rocky River, OH
Job DescriptionDescription:
Reports to: Vice President of Diversity, Equity, Inclusion and Belonging
Classification: Full-Time | Non-Exempt | 2080 Hours Annually
This role exists to support and implement the Mission of Magnificat High School. The Manager of Student and Community Engagement is responsible for the development, coordination and management of student programs and community initiatives of the Office of Diversity, Equity, Inclusion and Belonging as well as office administrative duties.
Mission:
Acts in a manner consistent with the Mission and Heritage of the Sisters of the Humility of Mary, the Mission and Values of Magnificat High School, and the teachings of the Catholic Church
Works to build a welcoming, inclusive community, where all can thrive and feel seen, heard, respected, and valued. Also, respects the racial, ethnic, religious, socio-economic, and other identities of students, faculty and staff
Collaborates with members of the Magnificat community as well as outside partners to develop and support programming that aligns with and upholds the school's Mission, Values, and priorities
Major Responsibilities:
Provide guidance and support to students culture clubs and assist in developing and implementing student leadership experiences
Assist in the management of the First-Year Experience student program and office orientation activities
Plan and manage office events, activities, and initiatives and provide on-site assistance, supervision and support of students involved
Assist with meeting planning for the office's Advisory Committee and correspondences to members
Responsible for planning and managing travel opportunities for students and staff
Establish and maintain positive, collaborative relationships with students, staff, faculty, school partners, and community members
Work to foster a sense of belonging and welcome at Magnificat and within the office for all community members and constituents.
Recognize and respond to the needs of students and families
Provide administrative support to the office Vice President
Serve as a resource for faculty, staff, students and families in matters related to belonging, inclusion, and equity
Responsible for office budget matters, including purchasing, submitting requests, and reconciling expenses
Assist in the design and development of office communication materials, including posters and flyers
Collaborate with the Enrollment Office on High School night events, Open House, and school visits
Collaborate with the Marketing Department to provide content and updates for the office's website
Assist in the development of office surveys, special reports, and presentations
Assist with outreach strategies to alumnae, prospective students and families, and other constituents
Develops cultural competency through increased awareness of individual identity, culture, and biases
Complete other duties as assigned
Requirements:
Position Qualifications
Education: Bachelor's Degree required
Work Experience:
Prior student programming, management and administrative experience preferred.
Skills and Competencies:
Strong belief in, and respect for, the Mission of Magnificat High School and the School's values: Lifelong Learning, Collaboration, Compassion, Respect, Commitment, and Faith-Filled Life
Understands and embraces the school's commitment to diversity, equity, inclusion and belonging
Must actively support the school Mission and belief statements in relationships with students, parents, faculty, staff, and visitors
Commitment to holistic education of young women
Ability to receive directives and work on multiple projects at one time
Effective, independent thinker with strong problem solving, organizational, and time management skills
Must be open to growth and flexible
Excellent organizational skills and detail-oriented
Strong interpersonal skills and experience engaging and/or working with diverse individuals
Strong computer and technology skills. High proficiency with Microsoft Office, Google Workspace, Zoom, and Canva.
Flexible, reliable and self-starter
Collaborative team player
Ability to prioritize tasks
Ability to receive directives and multitask
Ability to proofread
Possess a growth mindset
Required Clearances for Employment:
BCI/FBI fingerprinting check Virtus
Training
References Checked
Magnificat High School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expressions, or any other characteristics protected by federal, state, or local laws.