Customer relations manager entry level jobs

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture values diversity, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see *********************************************************** **The Client Operations Manager will:** This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency. The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following: + Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients. + Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel. + Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success. + Analyze operational processes and performance data to find opportunities for improvement. + Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics. + Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training. + Work cross functionally with both internal departments and external clients to achieve goals. + Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients. + Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately. + Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner. + Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth. + Be responsible for related procurement processes and coordinate material and resources allocation. + Identify and address problems and opportunities for the business. + Provide data and support to management as needed. **Skills You'll Need Here:** **Basic:** + BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position. + Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work. + Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally. + Highly flexible and adaptable to change. + High energy and good communication skills both written and verbal. + Ability to interact professionally with Vice Presidents and Director level staff within clients. + Have a customer focused mentality; both in work with candidates, trainees and clients. + Comfortable using technology in performing routine job tasks and for product demonstration purposes. + Outstanding organizational and time management skills. + Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce. + Ability to monitor and evaluate operational data. **Preferred:** + Professional business-to-business/customer success experience (3 years strongly desired) + Experience working with adult learners and non-traditional students. + Proficiency in being a great partner within and outside one's own department. + Understanding of client relations/partnership management and how to efficiently work with external partnerships. + Driven to succeed and yearning to make impact; customer success obsession mentality. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at ****************. **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (******************************************************************************************** to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $58,300.00 - $75,750.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Strategic Client Executives help providers overcome one of the biggest headaches in healthcare. You will develop and oversee relationships with our Provider clients, which include some of the nation's most prestigious medical centers and eHR organizations. This position is responsible for having an in-depth knowledge of ePA and will develop targeted strategies to both grow our network and meet clients' needs. What You'll Do You will retain and develop some of our fastest-growing accounts, with a focus on creating tailored solutions for individual clients. You will ensure full adoption of our provider solutions, with an eye towards long-term account retention. Leverage relationships with assigned accounts to deliver on utilization initiatives Manage complex problems and requests by coordinating the development of solutions through collaboration with internal partners. Lead business reviews, webinars, and training sessions Develop strategies to find and capitalize on retention and expansion opportunities utilizing a value-based selling approach Foster loyal, long-term relationships with decision-makers Travel to clients as needed (about 20%) About You You love working with people - both colleagues and clients - in a fast-paced, entrepreneurial environment. You have a healthy mix of left-brain (detail-oriented and analytical) and right-brain (charismatic and collaborative). You take a data-driven approach to understanding your clients, and are always up-to-date on trends affecting their accounts. You are results-oriented, self-motivated, and have a high level of initiative. Bachelor's degree At least 4 years of client-facing experience, with record of results in launching, growing, and retaining client accounts Healthcare experience a plus Great communicator one-on-one, in writing, and in formal presentations, at any level, from hospital staff to executives Top-notch strategic acumen, problem-solving, and analytical ability About Us CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef and paid benefits? Yeah, we have those too. But don't take our word for it. We've been named to Glassdoor's top 50 places to work in the nation, Inc. 500's list three times, were awarded one of the top places to work by Modern Healthcare and three times won best places to work in Columbus, Ohio. These requirements represent the knowledge, skills, and abilities necessary to perform this job successfully. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $79,400 - $132,300 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

The National ESOP Relationship Manager is responsible for originating, structuring, and managing a portfolio of relationships of companies with an Employee Stock Ownership Plan, ensuring an exceptional client experience, while appropriately managing risk, credit quality, servicing, etc. in accordance with Northwest standards and in partnership with a portfolio management team. Identify new lending opportunities through a network of referral sources and Centers of Influence with regular calling efforts. The ESOP Relationship Manager is also responsible for being the subject matter expert by representing the bank at industry events and conferences to enhance the Northwest Banks reputation as a leading ESOP lender. Essential Functions Actively prospect and successfully bring new ESOP relationships to Northwest Participate in community and professional networking events across the nation Develop meaningful relationships with ESOP advisors, investment bankers, trustees, legal counsel, and valuation firms Build the Northwest ESOP brand in the market through public speaking and publications Work closely with commercial and middle market bankers to identify ESOP opportunities within the client base Develop and expand existing ESOP banking relationships through active relationship reviews Engage with the various product partners on a regular basis to discuss cross-selling opportunities and referrals to expand and deepen client relationships Make loan presentations and recommendations to Credit, team leaders, and senior line of business managers as required Partner with credit and portfolio management to ensure annual reviews and line of credit renewals are completed on a timely basis As required, collect on delinquent accounts Analyze financial statements and related credit material to stay informed of client performance and assess risk on a continuous basis in conjunction with Portfolio Management Complete loan closings in partnership with Portfolio Management & the Loan Closers Ensure all credit files include current financial statements, agency reports, etc. in partnership with Portfolio Management Participate in continued sales, product and credit training Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment or remote if out of bank footprint Travel as needed for client meetings, attend networking events, and foster relationships with referral sources Meet or exceed budgeted goals Education and Experience preferred Bachelor's Degree Business, Accounting, Finance, Economics, or Marketing 6 - 8 years of account relationship management experience 6 - 8 years of experience consistently delivering strong sales performance Comprehensive knowledge and understanding of C & I cashflow lending, loan servicing, credit and non-credit products Strong negotiating skills in terms, loan structure, and pricing Knowledge and understanding of risk management Excellent verbal, written, and interpersonal communication skills Ability to multitask and effectively prioritize responsibilities #LI-EK1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

As a Relationship Manager, you will be a lead client advocate, ensuring exceptional service throughout our clients' experience. You will also contribute to your team's new business development activities, including expanding wallet share of existing client relationships and prospecting new relationships across various client types, such as high net worth individuals, endowments & foundations, businesses, and qualified plans. As the primary client service contact, you will contribute to the creation of long-lasting, trusted advisory relationships. As a Relationship Manager you will work in collaboration with a Wealth Management Advisory team. You will report to the Wealth Management Service Manager. This role will be based in Ohio, in either Cleveland or Columbus. Responsibilities CLIENT RELATIONSHIP MANAGEMENT Oversee our clients' experience, serving as their primary contact for all inbound touch points Develop an understanding of all service offerings, investment products, current market and broad industry trends Participate in telephone, video, and face-to-face meetings with clients with Financial Consultants Provide essential review of complex correspondence and oversee response to client service requests and customized reports Ensure client data and fulfillment requests are addressed Initiate new account documents, facilitate client on-boarding, investment objective changes, and other client directives. Ensure all necessary criteria are gathered for the completion of the activity at every stage and across functional areas Coordinate the preparation of material for all client meetings Resolve client concerns Escalate issues to management TEAM SALES COLLABORATION Work with Marketing and your team to create outreach and targeted campaigns to clients and prospects. This may include assisting with drafting marketing/prospecting letters and correspondence and participating in the internal review process Organize, prepare, and participate in strategic prospecting activities to feed pipeline and warm leads with your Financial Consultant team Help schedule the Team's client and prospective client meetings Become a sales and service technology expert, utilizing our suite of sales, service, digital marketing, and financial planning tools Coordinate RFP review and responses with the Portfolio Strategies Group for your team Build financial planning and business development skills through engagement with team Advisors, formal training, and independent study Seek opportunities to be more active and visible in the community Qualifications & Requirements Bachelor's degree, with a concentration in Finance, Business, Economics, or Pre-law preferred 2+ years of related experience with RIA, trust company, bank, brokerage, or financial planning firm Prior direct client relationship or sales experience preferred Series 7 & 66 required, or targeted within first year of employment Desire to pursue CFP or equivalent designation Flexibility to travel and work outside of normal business hours to accommodate client schedules Experience with Envestnet, Salesforce, & Charles Schwab preferred Key Attributes A passion for serving clients and providing an exceptional experience with a fiduciary duty of care Excellent written and verbal communication skills, with the ability to succinctly summarize complex information. Manage multiple priorities simultaneously, maintaining accuracy and close attention to detail. A strong commitment to achieving goals, acting with a sense of urgency, and follow-through. Take initiative to address challenges and solve problems proactively. Perks Health, dental & vision insurance Employer HSA contribution Opt out credit 401k employer match Paid volunteer days Gym reimbursement Compensation: $60,000-$70,000 base salary

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults-and we're looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we've grown quickly-now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place-and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary The Senior Living Community Engagement Manager is a new role designed to educate and engage with our senior living community partners and residents. The Community Engagement Manager will have a designated set of facility partners with whom he/she is on a first name basis, developing deep and lasting relationships. The facility staff experience with Curana, and to a certain extent the patient/family experience, should directly tie to the strengths and success of this role. We strive for exceptional experience, engagement, and retention of our facility partners. Essential Duties & Responsibilities Facility Staff Engagement Meet with community staff (e.g., Executive Director, Director of Health and Wellness, Director of Sales & Marketing, etc.) on a regular basis at designated set of senior living communities Identity a “Curana Champion” within each facility and nurture that relationship Share data and dashboards and highlight areas of opportunity Report back to Clinical Operations leaders on operational issues you are seeing on the ground Coordinate and attend facility and Curana Health educational/social events Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team Patient/Family Engagement Organize, schedule, and lead patient and family engagement / educational events Ensure the senior living residents are aware of Curana's service offering and sign residents up for services Other duties as assigned Qualifications Associates degree or college diploma Outgoing individual who loves interacting with people Prior experience in sales or consulting preferred Experience in the senior living setting strongly preferred Organized and effective communicator Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Willingness and ability to travel, up to 100% We're thrilled to announce that Curana Health has been named the 147 th fastest growing, privately owned company in the nation on Inc. magazine's prestigious Inc. 5000 list. Curana also ranked 16 th in the “Healthcare & Medical” industry category and 21 st in Texas. This recognition underscores Curana Health's impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us Our Customer Care Center is currently seeking an account manager to act as a contact for policyholders being serviced by the Cincinnati Customer Care Center on behalf of our independent agents. This position is based at our Headquarters in Fairfield, OH. The starting pay for this position is $60,000 annually. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Be ready to: * act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center * creatively solution challenges or obstacles to provide superior customer service by taking ownership and initiative. * effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration. * underwrite and service policies; including direct correspondence with policyholders * assist with training new associates as needed * use technology to analyze reports to determine profitability for renewal and new business opportunities * maintain overall quality and efficiency of work performed on the team * maintain an assigned territory size and volume * meet high demand of requests within stated service standards while maintaining accuracy Be equipped with: * experience with underwriting and/or risk selection within a carrier or agency required * valid Insurance Agent P&C License * ability to analyze situations and make decisions * clearly explain complex insurance issues to customers with little to no insurance knowledge * learn coverage forms, company products, company appetite and procedures * work autonomously with attention to detail * use various software and operating systems * collaborate with others to get results, including being flexible and open to change Bring education and experience from: * high school diploma required, associate or bachelor's degree preferred * Active Property & Casualty Insurance License * maintain license through continuing education according to state requirements Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

Apply now Work Type: Office Working Employment Type: Permanent Job Description: * Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets. * Ensure high level of customer service and manage difficult customer situations. * Ensure resolution of all complaints received for branches through COMMAND. * Gather/prepare statistics for service quality and productivity indicators * Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections * Find ways to improve operational efficiency and control costs to meet cost budgets * Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs * Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service * Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints * Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking * Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities * Responsible for general reconciliation and control activities * Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines * Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff * Contribute to branch performance through referrals, efficient customer service, effective operations controls * The Candidate is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times. * Ensure the candidate is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. The Candidate must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Key Responsibilities * Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance * Responsible for health and safety for all. As part of the Health and Safety guidelines you should: * Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; * Ensure that your actions do not put others at risk; Work in a healthy and safe manner; * Encourage others to work in a healthy and safe manner * Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Risk Management * Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. * Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. * Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same * Read, understand and comply with all provisions of the Group Code of Conduct. Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders * Customers and Internal Stakeholders Skills and Experience * Communication Skills * Collaborative/Relationship Management Qualifications Education Graduate/Post Graduate from a recoz institution Languages Hindi and English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Introduction From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy. Working under the general supervision of the Sr Director of Customer Operations, relying on experience and judgment to plan and accomplish goals, the Manager of Customer Experience is responsible for the day-to-day operations of the customer experience (CX) team for an assigned business unit(s). Executes the CX strategy with a focus on achieving key quality and productivity performance metrics. Manages the development, implementation, and execution of organization and customer experience efforts and related initiatives designed to enhance overall customer experience results, customer engagement, and retention. Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities * Develops and executes a customer experience that meets or exceeds all customer service and performance KPIs, including efficiency, quality and CSAT. * Contributes to strategies that improve customer experience, account management and drives TIDC and Managed Services toward world class performance. * Manages relationship with Account Managers and Sales Leadership to drive customer service, customer engagement and customer retention programs. * Proactively identifies risks to customer satisfaction and takes immediate action to rectify. * Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism. * Builds resource plans, talent pipeline, and succession plans to ensure proactive staffing and hiring based on contact volume, project complexity, and service level goals. * Ensures performance management programs are executed and that goals are being met consistently. * Represents the needs of the customer and the CX organization on key initiatives and coordinates successful project implementation. * Identifies specific areas of opportunity across the business for enhancing our customer experience. * Obtains and understands customer analytics, identifying customer experience best practices across the organization and determines how to best leverage into the overall business. * Learns from best-in-class customer strategies where appropriate and leads continuous improvement. * Leads end-to-end delivery of multiple key projects and large product rollouts. * Develops project budgets, plans and strategies that support the Customer Experience goals. * Works cross-functionally to champions change management and drives toward customer focused organization. * Identifies opportunities to create a competitive advantage for Technology Integration and Distribution Center (TIDC) and Managed Services by differentiating in the marketplace with a customer-centric strategy. * Listens to current customer issues. Puts key solutions in front of customers to stay ahead of their business, anticipate new needs and remain continuously relevant. * Develops and leads customer briefings. * Leverages data collected from customer interactions to yield insights into customer behavior and inform efforts to offer personalized, thoughtful and fruitful experiences at each touchpoint. * Identifies opportunities for application of artificial intelligence, analytics, and system enhancements of technology-enabled tools to expedite resolutions and create efficiencies. Requirements * Degree requirements: Bachelor's Degree or the equivalent combination of education and work experience. Required competencies: * Proven experience and skills in customer service and remote management of a team. * Demonstrated comprehensive working knowledge of contact/call center operations, performance metrics and technology. * Working knowledge of order management and case management technology. * Strong interpersonal and relationship skills. * Analytical and problem-solving skills. * Strong project management skills; working knowledge of group infrastructure. * Experience in leading/motivating large, diverse workforce; must be able to build camaraderie/trust. * Strong communication and presentation skills, both verbal and written. * Ability to influence change across internal teams, stakeholders, partners and leadership. * Capable of developing high-performing teams and building a strong talent bench. * Ability to effectively prioritize work and manage competing priorities. * Understands the customer journey end-to-end, including each customer, their environment (digital and physical), processes, tools and employee mind-sets s/he experiences. Additional preferred competencies or preferred qualifications, if any: * ITIL Certification, preferred. * IT Experience: Ability to integrate business and operations systems to an ERP solution, understanding of IT systems and tools, confidence learning and adopting new technology and applications.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. About Heartland, A Global Payments Company Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to join a company that unifies every aspect of commerce through software solutions while supporting and serving business owners-then your expertise will be a perfect fit on our dynamic team here at Heartland. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can accomplish together. Job Summary Responsible for prospecting and running Heartland Payments presentations both in person and over the phone to business owners or Financial Institution (FI) Partners to ultimately close deals within a fast sales cycle. As a Financial Institutions Relationship Manager (FI-RM) you will report to a District Manager and receive coaching from a Director. Activities include explaining our value proposition to clients via Atlas CRM and Salesforce, upselling current clients on other Heartland products and services, and maintaining regular communication with the Financial Institutions District Manager. Job Duties As an FI-RM you will engage in partner activity by visiting assigned financial institutions (FI) branch locations to maintain and build trusted partnerships with your FI partners. Your role involves fostering strong relationships, ensuring alignment with branch goals, and serving as a key resource to drive collaboration and success. During the training period, your District Manager will accompany you on your initial appointments to train you on our short-cycle sales process using our tablet based CRM platform, Atlas, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing. Additional Responsibilities Responsible for prospecting new clients into the North America Merchant Services realm. Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas and Salesforce. Engaging with your assigned FI partner through weekly branch visits, monthly training sessions, bank meetings and huddles. Responsible for achieving minimum production requirements, including setting first time appointments, to secure quota Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date on industry trends and technology. Attend weekly team meeting, weekly one-on-one and semi-monthly field rides with District Manager. Additional responsibilities may be assigned as needed. Desired Skills & Capabilities Excellent prospecting, communication, presentation, and networking skills Works well independently and as part of a team Incentive-driven sales “hunter” Professional demeanor and impeccable integrity High sense of urgency and innate sales talent Enjoys cold-calling and speaking with people face to face Experience with Pipeline lead management Minimum Qualifications 18 years of age or older This position requires regular driving to visit client sites, therefore a valid drivers license is necessary In accordance with state law, a background check will be conducted after a conditional offer of employment Completion of mandatory drug screening on or near 60th day of employment Live in area relative to job posting location Ability to be in the field, a minimum of 75% of the time 4+ years of sales experience Preferred Qualifications High school diploma/GED At least two years of relevant experience Competencies Awareness Driven Resilient Respectful Committedness Benefits Heartland, A Global Payments Company offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: **************************************************************** Compensation Ready to grow your career and your paycheck? Here's the breakdown: Total earnings with Base Salary (OTE): $100,000 - $130,000+ Salary: $40,000 Residual Income: Keep earning from your hard work Monthly/Quarterly Bonuses: Extra financial incentives for exceeding quota and achieving sales goals. Your total compensation will depend on your skills, performance, and location. Let's build your future together - Apply now! Diversity and EEO Statements Heartland is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Heartland, A Global Payments Company, is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. #LI-AT1 #LI-Hybrid Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ******************.

Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers. **Key Responsibilities:** + 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast. + 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same. + 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior. + 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required. **Direct Manager/Direct Reports:** + This Position typically reports to Store Manager + This Position has 0 Direct Reports **Travel Requirements:** + No travel required. **Physical Requirements:** + Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). **Working Conditions:** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications:** + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. **Preferred Qualifications:** + None **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. **Preferred Education:** + None **Minimum Years of Work Experience:** + 1 **Preferred Years of Work Experience:** + None **Minimum Leadership Experience:** + None **Preferred Leadership Experience:** + None **Certifications:** + None **Competencies:** + Action Oriented + Directs Work + Builds Effective Teams + Drives Engagement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $47,000.00 - $56,000.00

Job Description Service Operations & Customer Accounts Manager An international leader in high-power conversion units and high-precision DC measurement systems is seeking a Service Operations & Accounts Manager to support and grow its U.S. operations. The company delivers integrated, customer-focused solutions for power conversion, measurement, and industrial energy monitoring across multiple sectors. This role is ideal for an Electrical Engineer who has progressed into service leadership and customer-facing commercial responsibilities. You will combine technical depth, field team coordination, service operations oversight, and account management to ensure excellence across U.S. activities. You will report functionally to the European headquarters and act as the central point of coordination between sales, service, engineering, and customers, ensuring that U.S. operations meet global standards while growing service revenue streams (spare parts, retrofits, maintenance, modernization, and technical upgrades). Core Responsibilities Service Leadership & Field Coordination Lead, coordinate, and support field service engineers and technicians. Oversee service interventions, preventive maintenance schedules, on-site commissioning, and troubleshooting. Ensure field operations meet safety, quality, and performance KPIs. Technical Expertise & Project Execution Manage the technical execution of service and retrofit projects. Review technical documentation, system specifications, and customer requirements. Provide level-2 technical support and act as the engineering liaison between the U.S. and Europe. Commercial & Customer Management Own customer relationships across service, aftermarket, and technical support. Develop and manage service proposals, quotations, and commercial offers. Drive growth in spare parts, service contracts, retrofits, and upgrades. Maintain the project and service pipeline, forecasting activities and opportunities. Support the U.S. sales team with technical inputs and customer meetings. Business Development & Strategic Growth Identify new service opportunities and modernization opportunities within existing accounts. Monitor industry trends and provide insights to headquarters. Help improve processes, efficiency, and customer satisfaction across the entire service lifecycle. Required Hard Skills Bachelor's or Master's degree in Electrical or electromechanical Engineering (or related field). Experience managing a field team, service engineers, or technical operations. Background in power systems, industrial electrical equipment, or automation/controls. Experience in service sales, customer account management, or aftermarket commercial roles. Required Soft Skills Strong leadership presence with hands-on ability to guide and mentor a team of 5 Excellent relationship-building skills with both customers and internal teams. Clear communication and ability to present complex technical topics simply. Analytical thinking with attention to detail and problem-solving abilities. What We Offer Direct collaboration with both U.S. operations and European HQ. A hybrid role covering technical, commercial, and managerial exposure. Long-term growth opportunities in a high-technology, international environment. Competitive compensation and comprehensive benefits: Medical, Dental & Vision (UnitedHealthcare) FSA 401(k) with employer contributions Life & disability insurance Tuition reimbursement Professional development resources Equal Employment Opportunity (EEO) Statement The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. We are committed to fostering an inclusive, equitable workplace that supports diversity in all forms.

About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk. Compensation Range Annual Salary: $77,550.00 - $202,400.00 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to be involved in both the comprehensive management of existing commercial relationships as well as solicit new business opportunities with assigned customers and targeted prospects. Although it can vary by market, targeted companies generally include those with annual sales of $15MM and over. Essential Functions Reach out to assigned customers and targeted prospects with the objective to acquire new business Serve as the primary advisor for an assigned portfolio of diverse and complex commercial relationships, ensuring a high level of customer satisfaction and retention Coordinate with product partners to cross-sell a full range of products and services Critically review and analyze portfolio to reduce risk and enhance profitability Facilitate credit requests, including loan structuring, negotiating/pricing, collateral, ensuring adequate loan documentation, and analyzing industry/credit risk Facilitate the resolution of customer problems, engaging product experts as needed Participate in community and business functions/groups to ensure a positive image for the bank and to establish referral contacts within the marketplace Ensure compliance with all bank policies, procedures, regulations, and laws Manage a portfolio of commercial relationships with some or all of the following characteristics: Average loan portfolio O/S of $25MM to $50MM Average deposit portfolio of $10MM to $25MM Annual contribution of $250M to $500M Perform other duties as assigned Knowledge, Skills & Abilities Required Basic knowledge of full range of commercial products, credit policies, procedures and terminology Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirements Strong time management skills, with ability to appropriately prioritize calling activities and strategies Goal oriented with strong sales skills Strong strategic, analytical, and problem-solving skills Basic credit analysis skills Strong persuasive and negotiation skills Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Basic proficiency with Microsoft Word, Excel and Outlook Education & Experience Bachelor's degree in Business Administration, or equivalent combination of education and experience required 1+ years of commercial banking experience required For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report. For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you'll be asked to authorize our review of that record. **Level of role is determined by knowledge, experience, skills, abilities, and education ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Commercial Banking Relationship Manager I, II, III, & Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $77,550 - $202,400 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: 9078 Union Centre Blvd, West Chester, Ohio 45069 Time Type: Full time

Summary: Serves in a concierge role by servicing walk-in customers. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: * Providing excellent customer service and effectively resolving customer issues. * Being proficient in understanding and educating customers on consumer deposit products. * Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. * Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. * Adhering to all operational, security, risk and regulatory policies and procedures. * Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. Required Qualifications: * 1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar role * High School Diploma OR * Bachelor's Degree Preferred Qualifications: * Bachelor's Degree * Cash handling skills preferred but not required * Comfort with technology such as mobile services and online banking services is a plus Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Home Delivery Customer Account Manager is responsible for managing a market from a customer location (store) and/or a 4PL (fourth party logistics) warehouse partner. They will oversee the operations and ensure compliance to all statement of work/standard operating procedures (SOW/SOP) expectations. This includes reports, inventory, unloading, loading, dispatching, monitoring independent contractors, and tracking key performance Indicators (KPI). The role requires a combination of ownership to lead initiatives and drive cross functional collaboration among teams, organizational skills, and technical knowledge to ensure seamless daily operations while maintaining high levels of productivity and quality. This role requires a proactive, solutions-oriented individual who thrives in a fast-paced environment and is committed to operational excellence. Responsibilities Serve as the primary point of contact for customers, managing end-to-end logistics support and ensuring seamless communication and service delivery. Proactively track and trace daily orders, identifying and resolving operational challenges to maintain service excellence. Act as the local liaison for all customer inquiries, including both operational and sales-related matters, ensuring timely and accurate responses. Provide insightful analysis and monitor cost metrics to support strategic decision-making and continuous improvement. Collaborate with customers to fulfill reporting needs, delivering customized data and performance updates as requested. Manage and optimize Independent Contractor (IC) resources to ensure efficient and cost-effective operations. Monitor and respond to emails, reports, and service requests with urgency and professionalism. Resolve operational issues as they arise, applying critical thinking and problem-solving skills to maintain customer satisfaction and operational continuity. Performs other duties as assigned Complies with all policies and standards Qualifications Education • High School Diploma or GED (Required) or • Some College/Associate's Degree (Preferred) Experience • 2+ years Account Management / Client Relations (Required) and • 2+ years Home Delivery / Final Mile Logistics Experience (Preferred) Knowledge, Skills, and Abilities • Experience in managing and leading individuals to complete allocated tasks High • Ability to multi-task with strong attention to detail High • Ability to determine resources to meet and exceed company and customer expectations High • Strong leadership, communication, and interpersonal skills. Medium • Strong analytical and solution oriented problem-solving skills Medium • Individual must have a self-starter mentality and is adaptive and flexible Medium • Computer Skills: Proficient in MS Word, Excel, logistic tracking software experience preferred, but not required Medium • Knowledge of operational best practices and methodologies. Medium

The Healthcare Relations Manager is responsible for hiring, training, and elevating all Healthcare Relations Scheduling Coordinators to maintain positive provider relationships and enhance the total patient experience through first call resolution. This position requires a motivated leader with the ability to quickly review available reporting and create actionable steps to ensure organizational goals are met. The Healthcare Relations Manager bridges provider and patient relationships by fostering excellent communication across multiple practices and the Central Support System. On-site position Location: Maumee, OH COMPETENCIES: Teamwork/Organization Place a high importance on building provider, patient, and team rapport Create a culture within the department that inspires team members to reach their full potential Provide the necessary training and feedback to ensure performance aligns with our mission statement Find new ways to generate excitement and encourage employee retention through positive reinforcement and recognition Encourage open communication to cultivate cohesive teams that will provide the highest level of service to our providers and patients Lead by example Time Management Detail oriented, self-starter, with strong organizational skills Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment Communication Skills Communicate with detail and purpose Listen to understand, not always to respond Adapt communication style to the individual or audience Create a vision through motivational coaching Vocalize expectations and hold team members accountable Possess strong written skills to effectively communicate across the organization Business Accountability Identify ways to improve operational processes that support organizational goals Prepare and analyze reporting to guide decision-making Correlate data with behaviors placing an emphasis on productivity Look for operational and experience improvements and implement plans of action Possess sound business sense and decision making skills Review benchmarks and statistics to ensure department is operating at maximum efficiency Planning/Managing Initiatives Embrace change and adapt quickly to evolving processes and practices Thrive on exceeding benchmarks and goals Promptly resolve concerns that can result in a negative impact ESSENTIAL RESPONSIBILITIES: Monitor and manage call statistics and benchmarks related to the department (i.e. hold times, live answer, abandon rates, etc.) Monitor call quality and overall customer experience Assess staff performance Provide appropriate coaching and accountability Monitor and manage schedules per standards and capacity Conduct weekly team meetings Assist staff in their essential responsibilities, as necessary Perform administrative duties as related to staff, performance, asset risk, and financial management Promote a safe, clean, organized and inviting environment Assume additional responsibilities as determined by the Healthcare Relations Director EDUCATION AND/OR EXPERIENCE: High school graduate, or equivalent Call center experience required Management experience required Experience in optometry or ophthalmology preferred

Middle School Engagement Manager Walsh Jesuit High School is seeking a Manager of Middle School Engagement who is responsible for building and strengthening relationships with middle schools throughout Northeast Ohio. This full-time, 12-month position plays a vital role in developing early-stage interest, coordinating engagement events, and growing a robust, mission-aligned admissions pipeline for students in grades 5-8. The Manager of Middle School Engagement works under the supervision of the Vice President of Enrollment Management to drive middle school outreach, event planning, and early-stage enrollment engagement. Major Responsibilities Middle School Outreach and Relationship Development · Build and maintain relationships with principals, teachers, counselors, and community leaders at area middle schools. · Conduct regular school visits, presentations, and serve as the primary point of contact for middle school partners. · Identify and cultivate new partnerships with non-traditional feeder schools and underserved communities. Event Planning and Student Engagement · Plan and execute engagement events targeted at grades 5-8, including school-based visits, on-campus experiences, and collaborative outreach programs. · Coordinate spring 7th Grade Visitation Days, Warrior for a Day Shadow Visits, and other early-stage admissions initiatives · Collaborate with internal partners such as athletic coaches, performing arts moderators, ministry staff, and club moderators to create unique, mission-aligned on- campus events that invite prospective students into deeper connection with Walsh Jesuit. · Assist with larger admissions events including Open Houses, HSPT testing days, Information Nights, and related programming Ignite Summer Enrichment Program and Summer Camp Recruitment · Lead promotion, recruitment, and enrollment for Walsh Jesuit's Ignite Summer Camp for rising 7th and 8th graders. · Develop marketing strategies in partnership with Marketing team to maximize summer engagement activities. · Communicate regularly with prospective camp families before, during, and after the program to ensure a positive and mission-centered experience. · Achieve annual Ignite registration targets aligned with enrollment goals. Communication and Marketing Collaboration · Partner with Marketing to create targeted communications for middle school families, school partners, and community organizations. · Maintain and update a communication calendar aligned with outreach and admissions cycles. · Collaborate with the DEIB office, Athletics, Performing Arts, and other internal partners to promote broad-based middle school student engagement/outreach opportunities. Data Management and Reporting · Track school visits, events, and engagement activities within the school's CRM system. · Submit regular reports on middle school engagement and admissions pipeline development. · Analyze engagement trends and recommend adjustments to strategy as needed. Faith Formation · Embrace, display, and support Catholic/Christian values and spiritual formation. · Regular participation in Ignatian activities including the school's formal formation program, school masses, retreats, and other activities/events as scheduled. Qualifications Bachelor's degree in communications, marketing, or a related field. Experience working with student recruitment, community engagement, relationship management, or admissions. Strong public speaking, presentation, and interpersonal communication skills. Ability to manage multiple projects, deadlines, and relationships simultaneously. Proficiency in Microsoft Office; experience with CRM systems (Blackbaud) a plus. Willingness to travel locally and work occasional evenings/weekends for events as needed. Embrace and display Catholic/Christian values and spiritual life Compensation and Benefits Walsh Jesuit is a wonderful community to be a part of and, as a full-time employee, the Manager of Middle School Engagement will be eligible to participate in medical, dental, vision, life, and disability insurance immediately upon employment. A 401k plan with matching contributions is available within the first month of employment along with generous paid time off. Walsh Jesuit High School, a Catholic college-preparatory high school in Cuyahoga Falls, Ohio, held its first classes in 1965 and continues to reach beyond academic excellence to develop competence, conscience, and compassion within its students while teaching them to actively engage with their community as men and women for others.

Customer Service Manager - Insurance Group Mount Vernon, OH 43050 (Knox County) We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our client's team. In this role, you will be the primary point of contact for their clients, providing exceptional service and support for their insurance needs. Starting Wage: $18.00/hr Monday - Friday 8:30am - 5:00pm This position is a temp-to-hire Qualifications: Experience: Minimum of [1-2] years of experience in a customer service role, preferably within the insurance or financial services industry. Licensing: Must possess or be willing to obtain a state-specific insurance license within a specified timeframe (to be discussed) of employment. (On-line course training reimbursement available). Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experienced with CRM software or insurance agency management systems. Education: High school diploma or equivalent required; Associate's or Bachelor's degree is a plus. Key Responsibilities, but not limited to: Client Communication: Respond promptly and professionally to client inquiries via phone, email, and in-person regarding policies, coverage, billing, and claims. Documentation and Record-Keeping: Maintain detailed and accurate records of all customer interactions and transactions within the agency's management system (CRM). Billing and Payments: Assist clients with billing inquiries, process payments, and set up payment arrangements. Required Skills: Communication: Excellent verbal and written communication skills. Interpersonal Skills: Strong ability to build rapport with clients, demonstrating empathy, patience, and a positive attitude. Problem-Solving: Proactive approach to identifying issues and developing effective solutions. Attention to Detail: High level of accuracy in data entry and processing policy information is critical. Organizational Skills: Ability to manage multiple tasks, and prioritize effectively. Team Player: Ability to work collaboratively with agents, underwriters, and other team members to ensure a seamless client experience. Please submit a resume with your application, or email your resume to: mountvernon@shannonstaffing.com

Full-time Description Manager of Admissions Visits and Experiences Manager of Admissions Visits and Experiences SUPERVISOR: Executive Director of Recruitment Marketing DEPARTMENT: Enrollment Management, Undergraduate Admissions LOCATION: On-campus, located in Tiffin, OH JOB TYPE: Full-time GRANT-FUNDED: No SOC Code: 13-1121 Manager of Admissions Visits and Experiences Description: The Manager of Admissions Visits and Experiences is responsible for annual planning, coordinating, and executing of admissions recruitment events (virtual and face-to-face) for all student types (campus, online, and international). The Manager of Admissions Visits & Experiences will also manage the facility needs and student workers. This individual may also advise prospective students and their families about educational and career opportunities available at Tiffin University. Manager of Admissions Visits and Experiences Responsibilities: Recruitment and visit experience - coordinate with athletics, arts, and academic schools, plan and execute individual and group visits, experience your major, specialty experience, virtual visits, open houses, and other recruitment events. Student ambassadors - hire, train, schedule, payroll, and manage the team of year-round student workers for all areas in the Welcome Center. Welcome Center management - monitor and track the general phone line (phone tree) for the institution. Marketing materials inventory - assist with tracking and organizing inventory of all marketing materials used to enhance the Tiffin University experience. Procurement support - coordinate with procurement on invoicing, payments, and receiving of goods and services in the Tiffin University procurement system. Facility management - monitor and restock refreshments as needed throughout the week for prospective students and families, as well as the admissions/recruitment teams. Requirements Manager of Admissions Visits and Experiences Requirements: Education A bachelor's degree is required. Experience Experience in management required. Experience in event planning and/or project management required. Other Strong interpersonal and supervisory skills. The ability to develop and maintain effective and collaborative professional relationships with staff and faculty colleagues. Strong listening and organizational skills. Excellent oral and written communication skills are essential. Ability to think creatively and strategically. Knowledge of and strong skills in the use of technological tools and systems used to support and deliver admission programs and services to prospective and current students, including creating and using such tools as databases, report generators, word processing, e-mail, spreadsheets, Adobe programs, and electronic presentations. Minimum technology requirements include the ability to do word processing, send and receive e-mail and attachments, access and download information from the web to print or create a file, create and use spreadsheets (Excel), create electronic presentations (PowerPoint), and use virtual video platforms. Understanding of and commitment to Tiffin University's Vision, Mission, and Values. Manager of Admissions Visits and Experiences Benefits: Health Coverage: Medical, dental, and vision insurance to keep you and your family healthy. Health Savings & Flex Spending Accounts: Options to save pre-tax dollars, with employer contributions to your HSA. Income Protection: Employer-paid basic life insurance and long-term disability, plus voluntary plans for short-term disability, supplemental life, accident, hospital indemnity, and critical illness. Retirement Savings: A 403(b) retirement plan with employer matching contributions to help you plan for the future. Time Off: Generous paid time off for vacation and sick leave, plus paid holidays throughout the year. Education Benefits: Tuition assistance and benefits for you and eligible family members. Support Services: Access to a confidential Employee Assistance Program (EAP) for personal and professional support. Established in 1888, Tiffin University offers nationally accredited undergraduate and graduate degrees in Business Administration, Criminal Justice, Social Sciences, and the Arts and Sciences, all within a student-centered, community-driven environment. Known for its practical, real-world approach to education, TU combines traditional and online learning to serve students from across the U.S. and globally. Faculty members bring industry experience and valuable professional connections, helping students gain hands-on learning and career opportunities. The 153-acre main campus in Tiffin, Ohio, blends historic charm with modern facilities, while programs are also offered online and internationally, including in Bucharest, Romania, and through a dual degree partnership with the American Institute of Applied Sciences in Switzerland. With over 30 majors-ranging from cybersecurity to commercial music-Tiffin University provides an education designed to deliver real-world results and lifelong value. Tiffin University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. While we strive for a diverse mix of candidates, all employment decisions are made without regard to race, sex, or other protected characteristics. Tiffin University is an Equal Opportunity Employer

Job DescriptionDescription: Reports to: Vice President of Diversity, Equity, Inclusion and Belonging Classification: Full-Time | Non-Exempt | 2080 Hours Annually This role exists to support and implement the Mission of Magnificat High School. The Manager of Student and Community Engagement is responsible for the development, coordination and management of student programs and community initiatives of the Office of Diversity, Equity, Inclusion and Belonging as well as office administrative duties. Mission: Acts in a manner consistent with the Mission and Heritage of the Sisters of the Humility of Mary, the Mission and Values of Magnificat High School, and the teachings of the Catholic Church Works to build a welcoming, inclusive community, where all can thrive and feel seen, heard, respected, and valued. Also, respects the racial, ethnic, religious, socio-economic, and other identities of students, faculty and staff Collaborates with members of the Magnificat community as well as outside partners to develop and support programming that aligns with and upholds the school's Mission, Values, and priorities Major Responsibilities: Provide guidance and support to students culture clubs and assist in developing and implementing student leadership experiences Assist in the management of the First-Year Experience student program and office orientation activities Plan and manage office events, activities, and initiatives and provide on-site assistance, supervision and support of students involved Assist with meeting planning for the office's Advisory Committee and correspondences to members Responsible for planning and managing travel opportunities for students and staff Establish and maintain positive, collaborative relationships with students, staff, faculty, school partners, and community members Work to foster a sense of belonging and welcome at Magnificat and within the office for all community members and constituents. Recognize and respond to the needs of students and families Provide administrative support to the office Vice President Serve as a resource for faculty, staff, students and families in matters related to belonging, inclusion, and equity Responsible for office budget matters, including purchasing, submitting requests, and reconciling expenses Assist in the design and development of office communication materials, including posters and flyers Collaborate with the Enrollment Office on High School night events, Open House, and school visits Collaborate with the Marketing Department to provide content and updates for the office's website Assist in the development of office surveys, special reports, and presentations Assist with outreach strategies to alumnae, prospective students and families, and other constituents Develops cultural competency through increased awareness of individual identity, culture, and biases Complete other duties as assigned Requirements: Position Qualifications Education: Bachelor's Degree required Work Experience: Prior student programming, management and administrative experience preferred. Skills and Competencies: Strong belief in, and respect for, the Mission of Magnificat High School and the School's values: Lifelong Learning, Collaboration, Compassion, Respect, Commitment, and Faith-Filled Life Understands and embraces the school's commitment to diversity, equity, inclusion and belonging Must actively support the school Mission and belief statements in relationships with students, parents, faculty, staff, and visitors Commitment to holistic education of young women Ability to receive directives and work on multiple projects at one time Effective, independent thinker with strong problem solving, organizational, and time management skills Must be open to growth and flexible Excellent organizational skills and detail-oriented Strong interpersonal skills and experience engaging and/or working with diverse individuals Strong computer and technology skills. High proficiency with Microsoft Office, Google Workspace, Zoom, and Canva. Flexible, reliable and self-starter Collaborative team player Ability to prioritize tasks Ability to receive directives and multitask Ability to proofread Possess a growth mindset Required Clearances for Employment: BCI/FBI fingerprinting check Virtus Training References Checked Magnificat High School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expressions, or any other characteristics protected by federal, state, or local laws.