Customer relations manager resume examples from 2026

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Updated March 26, 2025

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Customer relations manager resume

Laura Miller

(550) 555-2027 | lmiller@example.com

Paterson, NJ | 29740 W. Elm Rd. - 37540

Work experience

2016 - Present
Customer Relations Manager, Bananas - Paterson, NJ
- Interview, hire and train new associates Manage sales floor, payroll and day to day store operations
- Maintain product knowledge and brand communication boards.
- Facilitate Customer Service, Sales and Product Knowledge training.
- Review KPI dashboard reports, controllable expenses, corporate communication, and filter business direction to the field level.
2015 - 2016
Call Center Supervisor, Time Warner Cable Enterprises - New York, NY
- Monitored sales activities of twenty employees to ensure that customers received excellent customer service and quality goods.
- Maintained open communication with staff, leading monthly staff meetings and relaying any changes to policies and procedures in timely manner.
- Ensured supervisors coached employees to increase customer satisfaction and compliance with all company policies.
- Analyzed call center data and established new staffing/scheduling guidelines to ensure service levels were satisfied.
- project management team - Ensuring the customers' telecommunication projects were handled in a professional and timely manner.
2007 - 2015
Team Leader, Lowe's - New York, NY
- Cross trained in multiple departments including product knowledge and aspects of each department.
- Team Leader for 9 employees to guide them in achieving operational and customer service goals.
- Maintained high level of customer service and resolved issues in store.
- Supervised front end of mass merchandise store, including checkout lanes, guest service desk and food service.
2006 - 2007
Information Specialist (Part-Time), State Street - Boston, MA
- Assist Account Manager with special projects and train new employees.
- Train new employees on the court procedures and processing of orders.

Skills

High Volume
Insurance Companies
Customer Relations
Staff Members
Customer Service
Telephone Calls
Product Information
Crew Members
Customer Feedback
Password Resets

Education

Bachelor's Degree, Business (2004 - 2007)
Northeastern University
Boston,

Customer relations manager resume

Ralph Turner

(760) 555-0065 | rturner@example.com

Chicago, IL | 85352 E. Park Ln. - 26326

Work experience

2020 - Present
Customer Relations Manager, Michaels Stores - Chicago, IL
- Answer any problems that arise during my shift and relay any concerns to upper management through written and verbal communication.
- Provided hands-on product knowledge training to employees and customers.
- Enhanced product workflow by identifying bottlenecks within business workflow and operating procedures.
- Direct report to the COO.
2017 - 2020
Customer Service/Operations Manager, Walmart - Chicago, IL
- Managed 176,500 square feet of sales floor and 1,0000 square feet of stockroom on the overnight shift.
- Ensured proper operations in the front of the store, customer service desk and money center.
- Complied with federal, state and company policies, procedures and regulations.
- Functioned as an extension of Senior Store Management to provide clean, friendly, and efficient customer service.
- Organize and supervise activities such as the processing of incoming and outgoing store retail (Customer Service) Resolve customer complaints.
- Demonstrated knowledge of principles and best practices of Human Resources.
2015 - 2017
Operations Administrator, JPMorgan Chase - Chicago, IL
- Completed self assessments on control procedures and monitored adherence to controls.
- Drafted procedures for Publishing for the Chase Mortgage Banking Guide (MBG).
- Drafted and maintained departmental procedures.
- Converted credit card advances from FDR to Chase Merchant Services for over 100 branches, implemented new processing procedures.
2013 - 2014
Marketing Administrator, H&R Block - Oakbrook Terrace, IL
- Planned and publicized events, including negotiating vendor contracts, and designing promotional materials.
- Provide customer service and manage financial data.
- Exceed monthly goals for new business development and placements averaging 130% of sales goal month over month.

Skills

Database
Customer Service
Web Intelligence
SEO
Multiple Departments
Communication
Osha
Management System
Logistics
Instagram

Education

Master's Degree, Business (2014 - 2015)
DeVry University
Oakbrook Terrace,
Bachelor's Degree, Business (2010 - 2013)
DeVry University
Oakbrook Terrace,

Customer relations manager resume

Jason Garcia

(560) 555-1052 | jgarcia@example.com

Washington, DC | 20130 S. Oak St. - 48260

Work experience

2020 - Present
Customer Relations Manager, Capital One - Washington, DC
- Facilitated weekly team meetings to keep everyone informed of issues and changes in operations and procedures.
- Maintain procedures and processes for first level Work with product and sales teams to address and resolve customer issues efficiently.
- Take on floor escalated calls for both regular customer service reps as well as supervisor reps.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
2019 - 2020
Customer Service Team Lead, Capital One - Washington, DC
- Liaised with client executives and other call center supervisors on services, policies, and procedures.
- Delivered closed loop communication between internal and external partners regarding corrections and/or exceptions in a timely manner.
- Lead coordinator for Customer Relations and Collections Division.
- Maintained all record-keeping procedures without error.
2018 - 2019
Sales Administrator, NVR - Washington, DC
- Trained channel on successful use of the internal CRM, Salesforce Partner Portal, and all internal business practices.
- Enter customer purchases into Oracle, fill orders and deliver materials using a company vehicle.
- Provide escalation resolution on customer complaints and other issues not addressed adequately.
- Created complex computer generated presentations using PowerPoint.
2016 - 2018
Administrative Assistant & Marketing Assistant, Delta Air Lines - Washington, DC
- Generate and maintain confidential documents between executive staff, vendors both internally and externally.
- Chaired daily conference calls for the district to ensure procedures were properly executed and identified opportunities for improvements.
- Provided a variety of personal and administrative assistance to Owner, President and Vice President.
- Attended and participated in meetings with peers and staff employees; maintained communication vis- -vis office goals and accomplishments.

Skills

Product Knowledge
Sales Support
Database
Medical Records
Communication
CRM
Payroll
Direct Reports
Real Estate
Service Appointments

Education

Bachelor's Degree, Business (2013 - 2016)
Strayer University
Washington,

Customer relations manager resume

Raymond Myers

(980) 555-9604 | rmyers@example.com

Kennesaw, GA | 93343 E. Oak Ln. - 51482

Work experience

2014 - Present
Customer Relations Manager, Aaron's - Kennesaw, GA
- Manage the accounts department and supervise manager trainees in the retention and renewal of all current lease agreements.
- handled all customer accounts - field visits - managed and set up sales floor
- Update customer information and maintain accuracy Store Operations Achieve monthly account goals Review and close lease agreements with customers
- Assist the CSM with daily task.
- Boost sales productivity by display settings and customer interaction.
2008 - 2014
Customer Service Manager, Verizon - Atlanta, GA
- Interfaced with local union and established open communication to ensure conflicts were resolved quickly with positive results.
- Monitored performance of staff members in accordance to established guide- lines.
- Implemented training sessions to better the overall sales and customer service of the team I was overseeing.
- Ensured the highest level of customer service.
1998 - 2008
Account Executive, Robert Half International - Atlanta, GA
- Account Executive Responsible for business development of the Management Resources practice
- Cross communication across various divisions like- Recruiting, HR operations and client executives.
- Observed, interviewed, and analyzed the Business-to-Business sales team for a Sprint authorized dealer.
- Selected by team members as mentor and point person for competitive product knowledge
1997 - 1998
Assistant Account Executive, Xerox - Raleigh, NC
- Managed revenue stream for approximately 35 customer accounts.
- Develop and execute account management plans that identify and prioritize activities to accomplish.

Skills

Communication
Customer Service
Sales Process
CIO
Community Resources
Service Operations
Healthcare
Customer Retention
Customer Signatures
Lease Agreements

Education

Bachelor's Degree, Business (1994 - 1997)
Strayer University
Washington,

Customer relations manager resume

Nathan Hall

(910) 555-1338 | nhall@example.com

Charlotte, NC | 47990 E. Maple Ln. - 39397

Work experience

2014 - Present
Customer Relations Manager, Michaels Stores - Charlotte, NC
- Encourage open communication amongst staff to generate teamwork and promote open communications.
- Managed Logistics and Customer Service for the Eastern and Central US Regions to include imports/exports.
- Organize and run meetings and conferences regarding information relevant to Customer Relations.
2011 - 2014
Customer Service Manager, Domino's Pizza - Ann Arbor, MI
- Handled and resolved customer complaints.
- Manage the store * Make sure customers are satisfied with their orders * Manage money and make bank deposits
- Encouraged the use of more electronic communication, which decreased the number of incoming phone calls by 30%.
- Train new employees on all aspects of company policies and requirements.
- Conducted promotional meetings and organized and communicated store and company goals.
2001 - 2011
Executive Assistant, JPMorgan Chase - Columbus, OH
- Managed administrative functions for a 10 person financial sales office.
- Provided administrative support scheduling meetings, preparing agendas, documentation and presentation materials.
- Managed calendars and appointments, screened telephone calls, and prepared detailed national and international travel itineraries.
- Conduct the word processing of documents, letters, memos and reports.
1994 - 2001
Executive/Personal Assistant, NCR - Wilberforce, OH
- space management and special projects) for 150 Engineers.
- Coordinated and set up high-level conference calls, management meetings, special events and travel arrangements.
- Oversee and coordinate SVP's preparation for meetings, ensuring that materials are timely and complete.

Skills

Customer Service
Personnel Files
Service Desk
Communication
Scheduling Meetings
Procedures
Customer Complaints
Administrative Tasks
Customer Relations
Service Levels

Education

Bachelor's Degree, Business (1986 - 1989)
Central State University
Wilberforce,

How to write a customer relations manager resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in customer relations manager-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some customer relations manager interviews.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some customer relations manager interviews.

Here are example skills to include in your “Area of Expertise” on a customer relations manager resume:

Customer Issues
Customer Relations
Customer Satisfaction
Dealership
Customer Complaints
Warranty Claims
Direct Reports
Customer Inquiries
Payroll
Customer Retention

Business Development
Customer Support
Toyota
Customer Care
Customer Feedback
Problem Resolution
Twitter
Process Improvement
Product Knowledge
Performance Reviews

Customer Accounts
Outbound Calls
Inbound Calls
Customer Calls
HR
Customer Loyalty
Honda
Service Appointments
Trade Shows
Facebook

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the customer relations manager.

How to write customer relations manager experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are examples from great customer relations manager resumes:

Work history example #1

Customer Service Team Lead

Alorica

Assisted in planning and the implementation of our department's first Advanced Customer Service Representative (ACSR) Team.
Provided technical support and troubleshooting to customers for do-it-yourself software.
Provided internal QA for team agents to improve both the customer experience and the Agent's scores.
Responded to escalated customer inquiries, and exceeded established performance metrics related to call center management and quality service delivery.
Helped customers to cordinate repair of their consumer products, set up refunds and exchanges through Samsung and local retailers.

Work history example #2

Quality Assurance Specialist

Penncro Associates

Managed the creation and implementation of standardized methodology / process and work products for Software Quality Assurance utilizing Six Sigma.
Coordinated calibration and reviewed/approved related documentation.
Provided assistance as needed to assigned branch in their development, modification, and implementation of compliance related procedures.
Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
Provided technical assistance to support post-market surveillance and in-country quality assurance programs, rapid testing and implemented proficiency standards.

Work history example #3

Social Media Manager

Merck & Co.

Managed departmental budget for all Internet related projects.
Worked directly with product/district managers to disseminate weekly/monthly field sales tracking reports and sales forecasts.
Prepared Technical design and Functional design of CMS R2.
Handled all website content management and administrative support for 4 brand websites using DNN Content Management System (CMS).
Researched and recommended social media to team, included sites like Facebook, Twitter and Youtube.

Work history example #4

Accounts Receivable Specialist

Daniel J. Edelman Holdings

Reduced DSO from 95 days to 40 days and implemented a new management reporting system.
Learned and utilized several software programs to diagnose Internet connection problems.
Provided timely feedback to other facilities and vendors regarding inbound shipments and discrepancies through email correspondences.
Developed and forged relationships with Europe counterparts.
Coordinated with legal departments to compile all bankruptcy claims.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Bachelor's Degree in business

Northeastern University, Boston, MA

2004 - 2007

Master's Degree in business

DeVry University, Oakbrook Terrace, IL

2014 - 2015

Highlight your customer relations manager certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your customer relations manager resume:

Certified Professional, Life and Health Insurance Program (CPLHI)
Certified Pharmacy Technician (CPhT)
Certified Manager Certification (CM)
Certified Service Manager
Food Safety Manager Certification
Certified Sales Professional (CSP)
Master Project Manager (MPM)
IT Information Library Foundations Certification (ITIL)

Updated March 26, 2025

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