Customer Relations Manager resume examples for 2025

Customer Relations Manager resume format and sections

1. 1

   1. Add contact information to your customer relations manager resume

   Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

   Customer Relations Manager Resume Contact Information Example #1

   Jane Moore

   Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

   Do you want to know more?

   How To Write The Perfect Resume Header
2. 2

   2. Add relevant education to your customer relations manager resume

   Your resume's education section should include:

   • The name of your school
   • The date you graduated (Month, Year or Year are both appropriate)
   • The name of your degree

   If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

   Optional subsections for your education section include:

   • Academic awards (Dean's List, Latin honors, etc. )
   • GPA (if you're a recent graduate and your GPA was 3.5+)
   • Extra certifications
   • Academic projects (thesis, dissertation, etc. )

   Other tips to consider when writing your education section include:

   • If you're a recent graduate, you might opt to place your education section above your experience section
   • The more work experience you get, the shorter your education section should be
   • List your education in reverse chronological order, with your most recent and high-ranking degrees first
   • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

   Check More About Customer Relations Manager Education

   Majors

   Business

   36.1%

   Communication

   7.2%

   Marketing

   6.8%

   Psychology

   6.4%

   Show More

   Customer Relations Manager Resume Relevant Education Example #1

   Bachelor's Degree In Business 2004 - 2007

   Northeastern University Boston, MA

   Customer Relations Manager Resume Relevant Education Example #2

   Master's Degree In Business 2014 - 2015

   DeVry University Oakbrook Terrace, IL

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   3. Next, create a customer relations manager skills section on your resume

   Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

   Here are some tips to keep in mind when writing your resume's skills section:

   • Include 6-12 skills, in bullet point form
   • List mostly hard skills; soft skills are hard to test
   • Emphasize the skills that are most important for the job

   Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

   Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

   Example of skills to include on an customer relations manager resume

   • Dealership Skills.
      

     A store or establishment that is authorized to sell a specific brand of goods is known as a dealership. Mostly this term is used for the buying and selling of vehicles and automobiles. A business is considered a dealership if it had permission to sell certain items from a particular company, making them dealers of that brand.

   • Warranty Claims Skills.
      

     Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

   • Payroll Skills.
      

     Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

   • Customer Retention Skills.
      

     Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

   • Business Development Skills.
      

     Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

   • Customer Care Skills.
      

     Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

   • Customer Feedback Skills.
      

     Customer feedback is the information, insight provided by a customer orally, in writing, or online form about their experiences with a company's product or services. Customer feedback is aimed to convey certain facts that the customers face when using the manufacturer's products, and in turn help the product, customer, and marketing teams understand where there is room for improvement. It may be positive, negative, or neutral, but it is very important for the growth of a business.

   Top Skills for a Customer Relations Manager

   Customer Issues, 15.4%
   Customer Relations, 12.9%
   Customer Satisfaction, 12.2%
   Dealership, 9.2%
   Other Skills, 50.3%
   See All Customer Relations Manager Skills

   Not sure which skills are really important?

   3 Big Tips For Listing Skills On Your Resume
4. 4

   4. List your customer relations manager experience

   The most important part of any resume for a customer relations manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

   Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

   It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer relations managers" and "Managed a team of 6 customer relations managers over a 9-month project. "

   Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

   What experience really stands out on Customer Relations Manager resumes?

   William Howe Ph.D.

   Assistant Professor, University of Kentucky

   Cover letters are perhaps the most critical piece of a resume and yet are often the most underdeveloped. Cover pages should clearly state who you are, what you have done, and where you want to go with the company. Within the resume itself, it should be easy to read and well organized.

   Don't have any experience?

   How To Show Your Experience On a Resume... Even When You Don't Have Any

   Work History Example # 1

   Account Executive

   Walmart

   • Directed coordination of product set up; transferred digital media, video, or software, to customers via the Internet.
   • Ensured proper Regulation of the Children's Online Privacy Protection (COPPA), CARU and DisneyChannel S&P guidelines.
   • Managed the agency's biggest account to date that trended number six worldwide on Twitter.
   • Promoted quality assurance and safety standards.
   • Established reputation for achieving route expense targets and enhancing profits for over seven years, maintaining an 8.5% profit margin.

   Work History Example # 2

   Customer Relations Manager

   Sprint

   • Facilitated 16-member senior-representative team meetings, sharing corporate communications and removing road blocks and improving team work.
   • Standardized, maintained, and tracked internal and interdepartmental information flow by creating and staffing Communications Supervisor position.
   • Migrated 380 PCS agents from TeleCenter system to TotalView, Sprint Business Solution's workforce management tool.
   • Assisted supervisors and their teams in meeting customer satisfaction goals.
   • Performed detailed troubleshooting, consistently determining proper action plan limiting cost of dispatching field technicians, and increasing customer satisfaction.

   Work History Example # 3

   Business Development Associate

   Electronic Arts

   • Upgraded PeopleSoft's CRM Vantive Solution to 8.5.5 SP2 from 8.0.2.
   • Collaborated with GE, introducing enterprise level software integration platform to government healthcare.
   • Provided 9 weekly financial reports supporting government Requests for Proposal (RFP) for BD Intel Capture Management.
   • Worked with Enterprise Transformation team to create training material for upcoming implementation.
   • Presented innovative coverage to IBM Corporate and led the implementation across the Americas in 2000.

   Work History Example # 4

   Customer Service Team Lead

   Circle K

   • cleaned bathrooms,floors, windows, parking lots, trash daily.
   • Monitored and reported potential theft or stolen items through security system.
   • Resolved guest issues and complainants immediately to the satisfaction of customer within company guidelines while maintaining composure and professional.
   • Managed business rules, developed communications and C-level reporting for $40M+ dealer network customer experience leadership bonus.
   • Assisted in regression testing, walkthroughs, and general QA with company-wide Oracle integration.

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5. 5

   5. Highlight customer relations manager certifications on your resume

   Specific customer relations manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

   If you have any of these certifications, make sure to put them on your customer relations manager resume:

   1. Certified Professional, Life and Health Insurance Program (CPLHI)
   2. Certified Pharmacy Technician (CPhT)
   3. Certified Manager Certification (CM)
   4. Certified Service Manager
   5. Food Safety Manager Certification
   6. Certified Sales Professional (CSP)
   7. Master Project Manager (MPM)
   8. IT Information Library Foundations Certification (ITIL)

   More Certifications For Customer Relations Manager
6. 6

   6. Finally, add an customer relations manager resume summary or objective statement

   A resume summary statement consists of 1-3 sentences at the top of your customer relations manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

   Remember to emphasize skills and experiences that feature in the job description.

   Are you a recent grad?

   Read our guide on how to write a resume summary statement