Customer Relations Manager

Customer Relations Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 6,096 Customer Relations Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Customer Relations Manager Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Customer Relations Manager Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Customer Relations Manager CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Customer Relations Managers, the skill that stands out above all others in terms of how frequently it shows up on customer relations manager resumes is customer service, which is more than twice as common as the next common skill: customer relations. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a customer relations manager.
Top Skills for a Customer Relations Manager
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Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Customer Relationship Manager

  • Trained crisis manager and single point of contact for the bank's operations in an emergency situation.
  • Specialize in handling highly escalated loans including Bankruptcy, Litigation, Advocacy, NACA and State Mediation.
  • Updated member/customer's policies, set expectations, summarized calls, followed through and branded USAA, as appropriate.
  • Assisted borrowers through loan modification, short sale, deed-in-lieu, and foreclosure process.
  • Negotiate terms of liquidation workouts as well, such as Short Sales, Deed in Lieu's or Cash for Keys.

Example # 2

Leasing Consultant

  • Performed move-ins on Onesite and Yardi.
  • Accepted and Input rental payments into Yardi.
  • Worked frequently with all Microsoft systems, Yardi Conventional, Entrata, Notifi, ect.
  • Experience with Onesite, Yardi and all Microsoft Office programs.
  • Collected and entered rent and miscellaneous funds into MRI and Yardi computer programs.

Example # 3

Admissions Advisor

  • Helped with marketing, finance, and academic counseling.
  • Provided information regarding admissions requirements and graduate program benefits to prospective students by phone, email and web chat.
  • Collaborated with Community and Workforce Development Agencies in providing volunteer and work opportunities for participants and supporting business development
  • Interview and investigate applicants for the Workforce Investment Act.
  • Market WIA to individuals wanting training/retraining to enter/reenter the workforce.

Example # 4

Customer Relations Manager

  • Provided customer service and advice on Wal-Mart products as well as on the spot demonstrations.
  • Isolated and identified areas of improvement.
  • Spearheaded customer service operations for one of the busiest Wal-Mart's in Southern California Ensuring my team deliver excellent customer service.
  • Create a world-class customer experience by providing passionate customer service and selling through customer engagement.
  • Acquired an in-depth knowledge of Wal-Mart store products as well as assertive leadership qualities.

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Write your work experience section in a way that embraces your customer relations manager skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from customer relations manager resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a customer relations manager, you may wonder exactly how your education section should look. Customer Relations Manager roles often require a High School Diploma degree or higher, so the majority of customer relations manager resumes that we looked at contained a high school diploma degree.
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As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Customer Relations Manager Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Customer Relations Managers. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Customer Relations Managers to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%