Customer Relations Manager Work From Home jobs

911Cellular Technologies is a leader in safety communications technology, providing panic button and emergency notification system implementations tested by NIST. The company's mission is focused on saving lives and making safety technology accessible to various sectors including hospitals, schools, businesses, and municipalities nationwide. Their solutions aim to increase organizational efficiency and provide peace of mind to users across different platforms. Role Description This is a full-time hybrid role for a Director of Client Services at 911Cellular Technologies. The Director of Client Services will be responsible for managing day-to-day client service operations, ensuring customer satisfaction, leading and managing teams, and analyzing client data. The role is based in Solon, OH with the flexibility for some work from home. Qualifications Client Services and Customer Service skills Analytical Skills for data analysis and decision-making Team Management experience Strong focus on Customer Satisfaction Excellent communication and interpersonal skills Ability to work both independently and collaboratively Experience in the technology or safety industry is a plus Bachelor's degree in Business, Management, or related field

Community Engagement Manager Job Type: Full Time, Exempt Status Salary: $60,000-$70,000 Direct Reports: Special Event Coordinator (DB): Born of converging cultures and built on deep Texas roots, Bryan is a community filled with authentic stories, people, and places - our legends. Our legends are ever evolving while staying true to our Texas spirit. DB, a 501c(6) non-profit, is a destination marketing organization whose mission is to strengthen our community by inspiring people to spend time and money in Bryan, Texas. The organization drives economic growth through tourism marketing and destination development to improve quality of life for Bryan's residents. At DB, we are guided by our core values (B.E.L.I.EF): • Build Community: Cultivate a supportive environment where trust, accountability, and inclusivity thrive, while being open to ideas from both internal teams and external partners. • Empower: Support and uplift one another, our partners, and the community by converting challenges into opportunities and ensuring everyone feels included and valued. • Leave a Legacy: Focus on making a lasting impact by improving the community and ensuring everything we do aligns with our goal to leave Bryan better than we found it. • Innovate: Encourage curiosity, embrace competition, and ensure all ideas are heard, leading to personal and organizational growth. • Embrace Flexibility: Adapt to changing circumstances with grace, maintaining a healthy work-life balance while remaining resilient and dynamic. POSITION OBJECTIVES: The Community Engagement Manager is responsible for fostering relationships with community stakeholders, including residents, businesses, and community organizations. This role involves creating and implementing community outreach programs that promote tourism, gathering and incorporating community feedback into tourism strategies, and educating the community about the benefits of tourism. DUTIES AND RESPONSIBILITIES: • Develop and execute a comprehensive community engagement plan to enhance awareness and support for tourism efforts, in alignment with DB's values.• Educate the community about the value of tourism, specifically by managing the Ambassador Program while looking for expansion through new initiatives, to highlight DB's role in promoting tourism growth and enhancing the quality of life for residents. • Gather and incorporate community feedback into tourism strategies, ensuring that residents' perspectives are heard and valued. • Foster relationships with key community stakeholders, including residents, businesses, and community organizations through transparent communication to create a network of support for tourism initiatives. • Identify and pursue opportunities for collaboration and partnerships that connect tourism efforts with broader community initiatives. • Advocate for tourism initiatives to community partners, highlighting the industry's benefits. • Identify and support opportunities for developing partner events that attract visitors and enhance the quality of life for residents. • Identify opportunities and participate in community development projects to support the growth of tourism offerings. • Oversee and provide guidance to the Special Events Coordinator. • Develop and manage the community engagement and special events budget. • Represent DB at relevant community events and meetings. • Track and measure the effectiveness of community engagement efforts. QUALIFICATIONS & REQUIREMENTS: • Bachelor's degree or related experience in tourism, community engagement, public relations, event planning, or marketing • Ability to work nights and weekends, as needed • Must live in, or be willing to relocate to, the Bryan-College Station, Texas area • Must be able to operate a motor vehicle and have a valid driver's license WORKING KNOWLEDGE & SKILLS: • Knowledge of destination marketing organizations, tourism industry trends, and best practices • Excellent communication, relationship-building, interpersonal, and presentation skills • Strong project management and organizational abilities • Creative thinker with the ability to develop and execute innovative ideas • Proven self-starter, effectively able to manage multiple priorities, and adheres to deadlines • Flexibility and ability to work in a changing and dynamic environment • Familiarity with Bryan, Texas, and a passion for promoting the local community BENEFITS: • Competitive salary commensurate with experience and qualifications • Employer paid medical, dental, vision, disability, and life insurance for employee • Paid holidays, sick, and vacation days • Retirement 401(k) plan with employer match • Professional development opportunities• Paid Pregnancy & Parental Leave Policy • Remote Work Policy APPLICATION PROCESS: Interested applicants should send their resume to John Friebele, Executive Director, at *************************. For additional questions, please call **************. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed in this position and is not all-inclusive of every job function. Position may be required to perform position-related tasks other than those specifically listed in this description.

ABOUT THE JOB At JCMR, we deliver enterprise-level IT expertise, skills, and services to SMB and mid-market organizations. But we're more than just IT services, we are a trusted partner that enables meaningful transformation for our customers while maintaining the highest security standards. For over 20 years we've maintained a hyper-focus on our clients, building our organization to meet and exceed their needs. As a JCMR Client Engagement Manager you will focus on retaining, supporting and growing the current client base. You will collaborate closely across all teams within the business to address client needs, advocate on their behalf, and drive renewals and growth. The CEM is a trusted advisor for JCMR clients, guiding them from sales handover through onboarding, service optimization, and ongoing engagement and expansion. You will be instrumental in creating long-lasting partnerships and responsible for driving positive business outcomes for our clients. WHY WE HAVE THIS ROLE The Client Engagement Manager is responsible for the onboarding, implementation, and lifecycle account management for our clients. HOW YOU WILL FIND SUCCESS Understand client business drivers and industry challenges Drive stakeholder alignment up to the executive level Collaborate effectively with cross functional teams and senior leaders Transparency, Integrity and Quality are at the forefront of your approach to partnering Strong oral and written communication skills, including executive-level presentations for both internal and external audiences HOW YOU WILL GROW Develop domain knowledge of relevant JCMR services, our clients' unique business challenges, and the IT industry in general Become the “voice of the client” and our clients' primary advocate at JCMR Engage in strategy setting and decision making with internal and external executives THINGS YOU WILL DO Client Relationship Management: Serve as the primary point of contact for clients, understanding their business needs, and aligning IT solutions to address those needs Proactively address client concerns and ensure high levels of customer satisfaction Project Management: Oversee the end-to-end project lifecycle, ensuring successful delivery of IT services projects Collaborate with technical teams to define project scope, objectives, and timelines Sales and Business Development: Leverage your extensive IT services experience to identify and pursue new business opportunities within the portfolio you manage Build and maintain strong relationships with key clients and stakeholders Financial Management: Manage project budgets, ensuring projects are delivered within approved financial parameters Provide accurate financial reporting and forecasting to internal stakeholders WHAT WE ARE LOOKING FOR ON YOUR RESUME 3+ years of experience of technical account management experience Microsoft 365, Public Cloud, Infrastructure, Networking, IT Security, and/or General MSP experience is preferred Proven track record of client satisfaction, retention, and growth within the IT services industry Experience with building relationships with people at all levels Excellent communication and negotiation skills Prior experience with EOS a plus WHAT YOU SHOULD KNOW ABOUT OUR TEAM Our team is in the Charlotte area, and in our offices twice weekly Competitive pay with commissions and accelerators Training and Development: 30 minutes every day to focus on personal development (i.e., reading a book, listening to a podcast, developing a new skill) OUR TEAM'S FAVORITE PERKS AND BENEFITS 24 days of Paid Time Off: 10 PTO, 5 personal days, and 9 Holiday closures 401k program and company contribution Medical Benefits: Healthcare, Vision, Dental, and more Opportunity to work from home three days per week Free team lunch on office days. OTE for this role is expected to be in the $120,000 - $145,000 range JCMR is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act JCMR is committed to the inclusion of all qualified individuals. As part of this commitment, JCMR will ensure that persons with disabilities are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please let your JCMR contact/recruiter know.

About the Job We are seeking a Enterprise Client Partner to sustain and expand Bellwood's relationships with our Enterprise clients and create opportunities for engagements with new Enterprise clients. This is a highly technical and highly relational role, expected to understand our clients' strategies, objectives, environment, and industry. A Bellwood Enterprise Client Partner will proactively identify opportunities to help existing and prospective clients meet their objectives and to address obstacles and constraints in concert with our teams. They are keenly aware of the delivery work in which Bellwood is engaged and work with the team to drive excellent delivery. As a leader in the market, they ensure we exemplify Bellwood's core values in our delivery and interactions with clients, team members, and the overall market. Bellwood has built a strong track record as a consulting firm that can deliver excellent software products at scale - Bellwood is an Inc 5000 and Clutch 100 ranked company that has quadrupled our team in the past 18 months. This role is a critical building block for the company to move beyond founder-led sales and fuel future growth. This role will be delivering and selling high-quality services with an engaged and talented team that is building a scaled culture of excellence. Qualifications Essential Skills: Must be excellent at growing relationships within Enterprise accounts, including primary and secondary stakeholders on active engagements, as well as building new relationships within the client firm that lead to new engagements and expansion of existing engagements. Must be able to develop relationships with Senior Manager and Executive-level contacts at prospective Enterprise-scale clients to identify new long-term consulting opportunities, navigate vendor selection and procurement, and win new business. This role is expected to drive acquisition of new logos. Demonstrated ability to identify, create, and execute account strategies that lead to measurable growth in revenue and client satisfaction. Exceptional communication skills, both written and verbal, to present complex ideas and solutions clearly to clients and internal teams. Strong negotiation and contract management skills to drive favorable terms while maintaining client trust. In-depth knowledge of modern software development processes and frameworks, including Agile and DevOps methodologies. Ability to analyze client pain points, business objectives, and technical environments to identify tailored solutions that drive business outcomes. Skilled at managing complex, multi-stakeholder client engagements while maintaining a high standard of delivery quality. Proficiency in CRM tools, sales automation platforms, and reporting tools to effectively track pipeline activity, progress, and results. Strong analytical skills to measure engagement success, identify growth opportunities, and deliver actionable insights to clients and internal teams. Key Responsibilities Include: Identify strong prospective clients based on patterns of past company engagements and market trends. Develop outbound sales processes that lead to a predictable standard of qualified leads per week - the success of this role will be measured by the number of qualified Discovery meetings scheduled and resulting revenue. Build account strategies for enterprise clients that promote long-term engagement, satisfaction, and measurable growth opportunities. Work collaboratively with Bellwood's Delivery Teams to ensure projects exceed client expectations and identify upsell or cross-sell opportunities. Coordinate with Marketing to provide feedback on leads, share insights from client interactions, and guide the creation of content that aligns with enterprise client needs. Advocate for client needs internally to ensure the delivery of outstanding solutions and experiences. Travel up to 25% for client meetings, events, and company-wide gatherings. We're Looking for Someone Who: Has 7+ years of Software Development Consulting leadership experience with demonstrated success in client management and relationship building, ideally within an onshore technology consulting environment. Has a proven track record of scaling enterprise client accounts through proactive relationship-building, solution-selling, and delivery excellence. Understands the distinct value and roles of Software Developers, UX/UI Design, Product Management, and Quality Engineering. Has an existing network of prospective consulting clients and enterprise decision-makers who could benefit from Bellwood's services. Excels at solving complex client challenges with innovative, tailored solutions that drive measurable business outcomes. Is a collaborative, empathetic, and results-driven leader who can foster trust and maintain long-term client relationships. Compensation: Compensation for this role is based on a Base Salary as well as a significant incentive compensation structure. Travel Requirements: This position requires mandatory travel to attend two key company-wide events annually. These events are essential for our organizational goals and provide valuable opportunities for team engagement and collaboration. The company will arrange and cover all travel and accommodation expenses. Additional travel related to the role may also be required to meet clients or teams. This role is based in Atlanta and requires frequent meetings with clients at their offices and in public places. Occasional local meetings with key team members are expected. The role is otherwise remote/work-from-home. Benefits: 401k Unlimited PTO Subsidized Medical, Dental, and Vision Insurance Short/Long Term Disability Profit Sharing Referral Bonuses Company Retreats About Bellwood Bellwood is more than a consultancy. We know how to guide, advise, and challenge to ensure that businesses rise above the status quo. Our experience in development, business, and design guarantees that client projects will exceed expectations. We're the partner that makes your goals our goals. Our Mission: To be the most trusted partner for building and scaling software products. Our Core Values: We Embrace Your Goals We Own Our Commitments We Succeed Through Empathy We Take the Next Step Join our tight-knit team of Builders to leverage your talents and grow your skills. We are looking forward to meeting with you!

This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: Odoo is seeking to expand its vibrant and innovative sales teams significantly. Apply to work within an organization that values independence, flexibility, and personal growth. The Customer Success Team is helping customers across North America to streamline their business processes with Odoo's integrated software solutions. This is a sales job for people excited to work at the intersection of software and business. You'll learn the value that software can provide across a variety of verticals and how Odoo's diverse suite of apps (over 50!) can be used to alleviate company needs. We expect the candidate to be proactive and have a "get it done" spirit. Responsibilities: Contact customers currently using Odoo Analyze clients' business operations and drive adoption Execute all phases of a subscription renewal plan Build and maintain relationships with clients Empathize with customer needs Be part of the entire sales cycle Qualifications and Requirements: Bachelor's Degree Experience negotiating and closing new business Passion for software products 1-2 years experience in sales Proficiency in G-Suite applications preferred Excellent communication skills Proven track record of exceeding quota Nice to Have: Experience with ERP Experience in a SaaS company Available immediately An affinity for business operations Additional languages Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Applications will not be accepted over LinkedIn -- you must apply through the form linked on our website: ************************************************************* Are you passionate about bringing people together and communicating impactful stories? TechCongress is hiring a Manager for Storytelling and Community Engagement who will manage our day-to-day comms, help build our fellowship story bank, support events, and ensure brand cohesion. Sounds like you? Applications will be reviewed on a rolling basis, so apply now! Full job description and application can be found on our website: ************************************************************* Important Details: Salary: $65,000 - $80,000, based on experience Location: Washington, D.C. Benefits: We are proud to have industry-leading benefits at TechCongress. This includes: A platinum-level health care plan, vision, and dental insurance; Paid parental leave (policy still under development); Generous PTO (20 days in year one; 30 days thereafter); a 401(k) retirement plan with an automatic 9% contribution upon date-of-hire with no match required; FSA and paid OneMedical membership; a professional development stipend; a $500 wellness stipend; A convenient location in DC by the White House (we share office space with the think tank New America); A sabbatical policy after six years with TechCongress; The office is closed for all federal holidays, including Juneteenth and Veteran's Day, and the week off between Christmas and New Year, and also has early closure on Fridays in the summer; Flexible remote work policies (currently two days / week in the office). Please note that this role will require at least two days / week in-person position. Remote participation is not an option. We currently work in the office located at 15th and H St NW, on Wednesdays and another day of your choosing. As the Manager for Storytelling and Engagement, you will: Create and implement a proactive communications strategy focused on specific audiences (Congress, funders, technical talent) Develop a story bank of fellow and organizational accomplishments and disseminate them via communications campaigns Support fundraising through research and pitch development with Executive Director Manage digital structure, including our newsletters, social media, website, and community channels Support on inward and outward-facing events Work with Deputy Director to develop and implement our guest speaker series What we're looking for in you: Must haves 3-5 years of experience in communications Strong content development, writing, and editing skills Working knowledge of story gathering and communicating to different audiences Understanding of brand voice and tone Nice to haves General understanding of government and the civic tech field Experience in Congress Organizing or campaigning background Knowledge of industry best practices for outreach and list management We don't expect you to have every qualification listed. We are eager to work with people who are excited to continue building on their current expertise. We encourage you to apply if you think you might be a good fit, regardless of how many of these items align with your experience. Imposter syndrome can prevent great people from applying for jobs, and we don't want to miss out on working with you just because you don't have all of the experience outlined here. In one month you will: Meet with our fellows currently placed in Congress Create and implement a social media campaign Support the TechCongress team with events communications In three months you will: Conduct an audit of our social media strategy and start independently executing our communications strategy, including managing our newsletter, web, and social media Revive and revamp our guest speaker series for our fellows Help conduct research on funders and prep the Executive Director for pitch meetings Set up meetings with organizational partners to build your relationships In six months you will: Lead communications outreach to our partners and promote opportunities Lead the development of our fellowship story bank and manage our digital media communications channels Create and maintain brand guidelines Conduct a quarterly analysis of our comms strategy and engagement numbers In one year you will: Support regular fellowship events and gatherings with our Programs Team Revamp our outreach strategy with community partners Field press inquiries about TechCongress Manage all communications for one entire fellowship cohort from start to finish (i.e. announcing fellows and their placements, highlighting their accomplishments, etc.) This is a DC-based position. Fully remote is not possible.

Reports to - Director, Program Partnerships and Operations Baby2Baby is a national non-profit organization that provides children living in poverty with diapers, formula, clothing, and the basic necessities that every child deserves, serving more than one million children across all 50 states every year. Over the past 13 years, Baby2Baby has distributed over 450 million items- more than any organization of its kind - to children in homeless shelters, domestic violence programs, foster care agencies, hospitals and school districts as well as children who have lost everything in the wake of disaster. Baby2Baby was recognized as the #1 non-profit on Fast Company's World's Most Innovative Companies List and named by TIME Magazine as one of 2023's most influential companies. Position Overview Reporting to the Director, Program Partnerships & Operations, with a dotted line to the Chief Marketing Officer, the Family Engagement Manager will be responsible for identifying and engaging families who have received support from Baby2Baby, collecting their stories, and sharing them in compelling ways to support our fundraising, outreach, and advocacy efforts. The ideal candidate will have experience in nonprofit marketing and a deep understanding of how personal stories can drive donor engagement and support and help ensure that our mission resonates with our community, donors, and supporters. The Family Engagement Manager will work Monday-Friday. This includes 3-5 days in office (5830 W. Jefferson Boulevard Los Angeles, CA 90016) and the other days working from home. May include weekend hours as well. There may be travel throughout the United States as needed. Duties and Responsibilities Identifies and builds relationships with Baby2Baby's partner organizations, as well as families who have received diapers and other essential items from Baby2Baby. Creates a safe, supportive environment where families feel comfortable sharing their stories of hardship and how the organization's support has improved their lives. Interviews families, capturing their experiences in a sensitive and respectful manner. Develops compelling narratives that illustrate the impact of our work on families in our program. Ensures stories highlight the connection between the services provided and the improvement in families' quality of life. Works in tandem with our Marketing team on shoot days, staying with families on set for the duration of the shoots. Organizes and maintains a library of family stories, contacts, and testimonials, for easy access and future use in reports and content moments. Travels nationally throughout the year to nurture relationships with partners and families. This includes traveling with our Disaster Relief team to meet with families affected by hurricanes, wildfires, and more. Ensures all stories and media content respect the privacy, dignity, and confidentiality of the families involved. Secures necessary permissions and follow organizational guidelines for sharing personal information. Required Qualifications Bachelor's degree required. Minimum 4-6 of experience in marketing, communications, development or a similar field, ideally within a nonprofit setting. Experience collecting and sharing personal stories for fundraising, advocacy, or awareness campaigns is a plus. Demonstrated experience working with vulnerable populations and an understanding of how to approach sensitive topics with care and empathy. Ability to establish trust and rapport with individuals and families from diverse backgrounds. Comfortable building long-term relationships and engaging with the community. Ability to travel nationally to member organizations, as needed. Proven abilities in multi-tasking and problem-solving. Organized with strong attention to follow up, and able to work in a team environment. Strong interpersonal skills and results oriented. Ability to work under pressure and meet deadlines. Excellent communication skills (both written and oral). Proficient in Microsoft Office, including Word, Excel, PowerPoint, etc. Dedication to Baby2Baby's mission. Spanish speaking. Salary This role's salary range is between 55-70k/yr. Actual salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. Other Baby2Baby is an Equal Opportunity Employer and is committed to fostering diversity within its staff. We have made diverse thinking a priority in order to keep our organization in touch with the needs of families in our program and to help hold us accountable to those we serve. Our organization strives for diversity, from the children we serve to our board and staff, not only in race, age, ethnicity, sexual orientation, disability, and religion but also in cultural background and life experiences

Daybreak Financial Partners Client Relationship Manager Cumberland Foreside, ME We are working with our client Daybreak Financial Partners in seeking a Client Relationship Manager to be based in the Cumberland Foreside, ME office. This is a unique opportunity to join a close-knit tenured team of professionals whose passion is helping clients navigate a lifetime of financial decision making. Requirements of the Client Relationship Manager: 3-5 years of experience in financial services related position, ideally client facing. Strong attention to detail and an unwavering commitment to integrity and to the team. Proven record building client relationships and providing the highest level of client service. Initiative-taker and quick learner with the desire for constant improvement in financial planning services to benefit clients and firm. Strong technology skills with expertise in software programs used in the financial planning process including MS Office 365 Suite, RightCapital, Morningstar, and Fi360. Must embrace adoption of evolving technologies and software. Series 7, 66/5 licenses preferred or willingness to obtain Series 7 within 6 months of hire and Series 66/5 within 8 months of hire. CFP preferred or the willingness to obtain. Life, LTC and Disability license preferred or willingness to obtain within 12 months of hire. Ability to commute to Cumberland Foreside Monday through Friday with eventual possibility of working from home several days per week. Benefits of the Job: Base salary plus bonus potential. Generous PTO plus 11 paid holidays. 401k with employer contribution and profit sharing. Employer subsidized medical, dental, and vision benefits. Short and long-term disability and life insurance. Health Savings Account (HSA) with annual employer contribution. Convenient location on US-1 with easy access to 295 and free parking. Responsibilities of the Client Relationship Manager: Interpret personal financial statements for use in planning process and data entry. Assist in client meeting preparation and coordinate follow-up tasks. Contribute to investment review process providing regular analytical reports to investment team. Assist with investment, insurance, and 401k operational and compliance related tasks. Develop competence in trading and operational aspects of the firm to provide backup for PTO and high demand time periods. Assist with social media, website and newsletter content and updates. Network in community and take action to develop the Daybreak brand. Occasional travel to educational conferences. Daybreak Financial Partners is a boutique financial services firm that specializes in Financial Planning (including retirement and education planning), Investment Management, Insurance, Estate Planning, and Retirement Plans. KMA Human Resources Consulting has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE Daybreak Financial Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.

Our mission here at Chefables is to create high quality foods for school children. Our culinary team is one of the strongest serving children today. We continue to make our food from scratch - artisan, small batch - not processed or prepackaged. We are a mid-sized business with over seventeen years of experience in the enterprise food business feeding students of all ages. If you are interested in changing the way students eat, then please do not hesitate to apply. Thank you. About the Job We are expanding our team again and looking for a dynamic Customer Success Manager. Your impact will be felt across the organization as you will be critical to smooth operations. If you excel at never losing sight of the details, enjoy taking on new tasks, and care deeply about company culture, we would love to chat. This role is based in South San Francisco and is full time, and currently a non-remote position. Interact with external clients to plan menus and develop meals appropriate for institutional meal programs ensuring compliance with federal government guidelines for nutrition within budget, while maintaining the appeal to the student body. Consults with customers to provide training and education regarding food nutrition and its components, governmental nutritional guidelines, use of the customer portal, and help with food distribution, and delivery times. Prepare and edit correspondence, communications, presentations, and other documents. Plans the number of meals needed per day and/ or week for the institution's meal program, and ensures production plan is submitted to operations. Conduct research, collect, and analyze data to prepare reports, and documents other special projects and general duties, as needed. Interacts with customers to resolve complex issues on a day-to-day basis, including menu updates, meal delivery and counts, quality control, etc. Develops marketing and communications materials for customers to distribute to their student body, including flyers, brochures, and educational materials about the food and nutrition, to increase participation in the meal program. Experience & Background At least 2 or more years of administrative/ customer service support, or partnerships Minimum of 2 years working in a food service company/ environment, servicing specific groups of people. Bachelor's degree, or equivalent work experience is preferred. Exceptional communication and interpersonal skills - poised, professional, and articulate, as you will be representing the personal “brand” of Chefables to many external partners across a wide variety of industries. Trustworthy - must have impeccable discretion with access to sensitive company, customer, and personal information. Proven ability to drive projects forward while simultaneously multitasking in an environment with shifting priorities. Independent - able to work under little direction and exercise sound judgment when making time sensitive decisions. Proficiency in Microsoft Office Programs including Outlook, Word, Powerpoint, and advanced skills in Excel. We are interested in every qualified candidate who is eligible to work in the United States, however we are not sponsoring at this time.

About Evoto We are a leading software company in the photo editing industry seeking an experienced Client Success professional. This individual will play a critical role in boosting our sales by creating and managing leads through the sales pipeline, contacting potential customers to identify the sales opportunity, and providing exceptional customer service throughout the process to ensure client satisfaction and foster long-term relationships. You will have the opportunity to collaborate with the marketing, revenue and product teams, to gain experience and ensure key users success. Position Summary The Client Success Manager (CSM) plays a crucial role in ensuring customer satisfaction and driving long-term client relationships within the US market. This individual will be responsible for onboarding new clients, providing ongoing support and training, managing chat support communications, identifying and resolving client challenges, and fostering strong partnerships. The ideal candidate possesses a deep understanding of the photography industry, ideally within post-production or similar, and brings proven experience in a client success or account management role. This is a remote position. Key Responsibilities Onboarding & Training: Conduct comprehensive onboarding sessions for new clients, ensuring they understand Evoto's platform, features, and best practices. Develop and deliver ongoing training programs to clients, including live workshops, and personalized tutorials, to maximize platform adoption and usage. Client Support & Success: Provide timely and effective support to clients via email, phone, and chat, addressing their inquiries and resolving issues promptly. Collaborate with key accounts to offer support, troubleshooting guidance, and proactive solutions. Proactively identify and address client challenges, anticipate their needs, and suggest solutions to enhance their experience. Client Relationship Management: Build and maintain strong relationships with clients, acting as a key point of contact and advocate within Evoto. Host regular touch-point meetings with key accounts to review progress, discuss challenges, and identify opportunities for improvement. Product Feedback & Collaboration: Gather and analyze client feedback to inform product development and improvement initiatives. Interpret product feedback and translate it into actionable insights for the product team. Collaborate with members of the product team to ensure client needs and feedback are incorporated into product roadmaps. Revenue Operations & Market Insights: Work closely with members of the revenue operations team to streamline processes, and improve efficiencies Gather key insights from market trends, competitive analysis, and industry best practices to inform client success strategies. Report on key insights, client success metrics, and the overall health of the North American client portfolio. Required Skills & Experience Photography Industry Expertise: 3+ years of experience within the photography industry, with a strong preference for experience in post-production, photo editing, or related fields. Client Success Experience: 2+ years of experience in a Client Success, Account Management, or Customer Support role. Excellent Communication & Interpersonal Skills: Proven ability to communicate effectively both verbally and in writing, with strong interpersonal and relationship-building skills. Problem-Solving & Analytical Skills: Ability to analyze client needs, identify root causes of issues, and develop creative solutions. Technical Proficiency: Strong understanding of software applications, including CRM systems, project management tools, and communication platforms. Customer-Centric Approach: Passion for delivering exceptional customer experiences and exceeding client expectations. Strong Work Ethic: Highly motivated and results-oriented with the ability to work independently and as part of a team. Preferred Skills Experience with photo editing software tools or platforms Familiarity with emerging technologies built with AI. Experience working with SaaS platforms. Experience in a fast-paced and dynamic environment. Benefits Evoto offers a competitive compensation package, including: Competitive salary and performance-based incentives Comprehensive insurance plan and 401K Paid time off Flexible working hours and remote work options Professional development opportunities

Customer Success Manager Opportunity Join a Mission-Driven, Well-Funded Medtech and Life Sciences Startup Arm of a Public Company Are you ready to use your healthcare expertise and customer success skills to make a real impact? This role offers the chance to work closely with healthcare providers, ensuring they gain the full value of cutting-edge technology. Why This Role? Mission-Driven Work: Support providers and organizations in delivering better patient outcomes with groundbreaking healthcare solutions. Fully Remote Flexibility: Enjoy the agility of a startup paired with the stability of a public company, offering comprehensive benefits and remote work options. Client-Centric Impact: Build meaningful, long-term relationships with clients, proactively addressing challenges and ensuring their success with the platform. Role Overview As a Customer Success Manager, you'll work closely with healthcare clients to ensure they achieve their goals while maximizing the value of innovative healthcare technology. You'll serve as a trusted partner to clients, delivering insights, solving challenges, and driving adoption. This role requires a blend of relationship management, analytical skills, and industry expertise to enhance client satisfaction, retention, and growth. This position is ideal for professionals with healthcare experience and a background in startups, bringing empathy, curiosity, and problem-solving capabilities to the forefront. What You'll Do: Build and maintain strong relationships with clients, understanding their unique needs and workflows. Analyze customer health metrics to identify trends, mitigate churn risks, and proactively address roadblocks to adoption. Deliver personalized onboarding experiences and ongoing training to support successful implementation. Act as the voice of the customer internally, collaborating with product and development teams to improve usability and performance. Develop strategies to maximize customer satisfaction and retention, identifying upselling opportunities where appropriate. Handle sensitive customer interactions, including delivering challenging feedback or news, while maintaining trust and rapport. What You'll Bring: Healthcare Expertise: In-depth knowledge of healthcare systems, personas, and government programs, with a focus on empathy for patient care and provider needs. Startup Experience: Proven ability to navigate the fast-paced demands of a startup environment. Relationship Management Skills: A history of building trust with clients, balancing technical problem-solving with excellent interpersonal communication. Analytical Insight: Ability to leverage customer data to identify trends and create actionable recommendations. Proactive Mindset: Anticipating client needs and addressing challenges before they escalate. Join us in reshaping healthcare delivery with cutting-edge technology. Twelve10 has been exclusively retained by a leading Private Equity investor to build this go-to-market team-apply now and help redefine the future of healthcare.

Community Engagement Manager (Hybrid) $80,000 - $85,000 Schedule: Monday - Friday, Full-Time About Us: PR firm specializing in community engagement and special events. Responsible for client retention, customer servicing, and providing industry specific outreach related technical support including providing guidance to clients. Position Overview: The Community Engagement Manager will lead a team of Community Relations Representatives, driving community outreach, client satisfaction, and operational excellence. This role is a hybrid position, requiring three days per week in the Pasadena office, with flexibility for remote work or field engagement. The ideal candidate is a skilled leader, strategic thinker, and excellent communicator passionate about team success and community impact. Key Responsibilities: • Lead, mentor, and manage a team of Consumer Relations Representatives, ensuring high performance and engagement. • Develop and implement strategies to enhance community outreach and strengthen client relationships. • Monitor team activities, providing coaching and feedback to drive professional growth. • Act as a point of escalation for client or community concerns, resolving issues promptly and effectively. • Collaborate with cross-functional teams to align community relations goals with company objectives. • Analyze performance metrics and prepare reports to measure the impact of outreach efforts. • Stay updated on market trends and best practices to improve consumer relations strategies. Qualifications: • Proven experience in a managerial or leadership role, preferably in customer relations, community engagement, or staffing. • Strong organizational skills with the ability to manage multiple priorities and meet deadlines. • Excellent interpersonal and communication skills to inspire and guide the team. • Ability to analyze data, identify trends, and make informed decisions. • Proficiency in Microsoft Office Suite; experience with CRM tools is a plus. • Must have reliable transportation for occasional field visits and community events. • Bachelor's degree in business, communications, or a related field (or equivalent experience). What We Offer: • Competitive salary and benefits package. • A hybrid work environment promoting flexibility and balance. • Opportunities for career growth and leadership development. • A collaborative and inclusive company culture. How to Apply: Submit your resume today!

Join a dynamic restoration company with over 15 years of experience in the industry. Specializing in restoring buildings impacted by storms and other disasters, we are seeking a driven, personable, and results-oriented Outside Sales Representative to expand our business within the Dallas area. Key Responsibilities: Business Development: Identify, prospect, and secure new commercial clients across the assigned territory (center city Dallas) Client Relationship Management: Rebuild and nurture relationships with existing inherited contacts to establish a foundation for ongoing business. Sales Strategy Execution: Develop and execute a territory sales plan that includes face-to-face prospecting, cold calling, and scheduling client meetings to achieve and exceed sales targets. Territory Management: Focus on generating business in your desired territory within the city. Flexibility to travel as needed for client meetings. Collaborative Efforts: Work closely with a sales team to share leads and best practices. Administrative Duties: Utilize remote working days for scheduling, reporting, and client follow-ups. Qualifications: Experience: 3+ years in B2B outside sales, with a proven track record in prospecting, cold calling, and face-to-face sales. Personality: Outgoing, personable, and capable of engaging in meaningful conversations with diverse clientele. Sales Skills: Strong understanding of prospecting strategies, effective cold-calling techniques, and ability to articulate a structured sales process. Independence: Self-motivated and capable of managing a wide territory with minimal supervision. Compensation: Base Salary: $70,000 Commission: 1.5-3% on sales On-Target Earnings (OTE): $130,000k+ first year Why Join Us? Opportunity to work in a company with a decade of success and a collaborative team environment. Flexible working arrangements, including remote work on administrative days. High earning potential with competitive base salary and commission structure. No industry-specific experience required - bring your sales skills and personality! Application Process: Interested candidates should be prepared to discuss their sales processes in detail. Questions may include: How do you approach prospecting for new clients? What is your strategy for managing a sales pipeline? How do you overcome objections in a sales conversation? If you're ready to bring your sales expertise to a fast-growing restoration company, we want to hear from you!

Company: Playbypoint Job Title: Customer Success Manager About the Company: Playbypoint is at the forefront of the racquet sports industry, providing innovative software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we are looking for a highly motivated and results-driven Customer Success Manager to join our team. If you are enthusiastic about sports, technology, and sales, this role offers an exciting opportunity to make a significant impact in a cutting-edge industry. Job Description: As a Customer Success Manager at Playbypoint, you will be responsible for ensuring our clients achieve maximum value from our software solutions. You will serve as the primary point of contact for our customers, building strong relationships and providing exceptional support throughout their journey with us. Your role will be crucial in driving customer satisfaction, retention, and advocacy. Key Responsibilities: Develop and maintain strong relationships with clients, understanding their needs, challenges, and goals. Onboard new customers, providing training, webinars, and guidance on how to effectively use our software solutions. Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements. Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows. Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement, and measure and communicate the impact of our software on the customer's business. Collaborate with cross-functional teams including Sales, Product, and Support to ensure seamless customer experiences. Drive customer retention and expansion by identifying upsell and cross-sell opportunities. Build out our knowledge base and gather customer feedback and insights. Champion the voice of the customer internally, advocating for their needs and priorities. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Fluent in English (Spanish is a plus). 3+ years of proven success in a sales and/or customer-facing role, preferably in SaaS or technology industry, with a track record of meeting or exceeding targets. Strong understanding of the SaaS industry, and the ability to articulate the value proposition of our solutions. Knowledge of the racquet sports industry is a plus. Strong interpersonal and communication skills, with the ability to build rapport and trust with clients. Excellent problem-solving skills, with a proactive and solutions-oriented mindset. Ability to thrive in a fast-paced, dynamic startup environment. Passion for sports and technology, with a genuine interest in helping customers succeed. Experience working with CRM software (e.g., Monday, Salesforce, etc.) and customer success tools is a plus. What We Offer: A competitive salary and benefits package, including bonus potential. Comprehensive health insurance plans: Medical, dental, and vision, with shared costs. An amazing company culture that values transparency and collaboration, and encourages having fun while we work! Additional Information: This position is based at our Miami office. Initially, this is an on-site role, but there is potential for transitioning to a hybrid model after the first three months, pending approval. This hybrid arrangement would allow you to work from the office three days a week, providing flexibility for remote work on other days. Join Us: Are you driven by innovation and passionate about delivering cutting-edge solutions? We're eager to meet you! Join Playbypoint and play a crucial role in shaping the future of racquet sports. Apply today and be part of a team that's committed to excellence in both products and service!

About Unlimited: Unlimited Systems is a group of healthcare leaders, revenue cycle experts, tech gurus, and client success champions committed to simplifying revenue cycle management for specialty healthcare providers. For over two decades, we've been delivering market-leading technology solutions proven to help oncology and other specialties automate complex tasks, reduce unnecessary manual effort, and accelerate cash flow. Recognized as a Cincinnati Top Workplace, we take pride in taking care of our people by ensuring everyone knows where we're headed, how we're getting there, and how to be part of the process. Each member of our team works with leading-edge technologies to maintain and support a full range of commercial software products deployed across our national client base. With Unlimited Systems you will have the opportunity to develop a solid understanding of healthcare technology and enhance your skills in customer relationship management, professional consulting, leadership, and healthcare software innovation. New Associate Customer Success Managers join our Customer Success department, a team of supportive and positive individuals who strive to exceed expectations with each customer interaction. Minimum Qualifications: Bachelor of Business Administration degree or relevant field required Eligible to work in the United States without visa sponsorship Candidate Attributes: Interest in healthcare technology Understands the big picture and has strategic perspective that goes beyond short-term outcomes Adept at directing customers and managing employees at all levels of the business Takes responsibility for their actions and outcomes; is proactive and accountable to others Always prepared and doesn't get hit with surprises; does the preparation work that others skip Great listener who engages with others' ideas in a thoughtful, comprehensive way Continuously invests in their skills and knowledge development Trustworthy and easily earns and deserves the trust of customers and colleagues Problem solver that hustles to find a solution; willing to roll up their sleeves to get the job done Proven track record of producing outstanding results Confident presenter who commands attention and inspires action Dedication to creating positive client relationships and experiences Exceptional verbal and written business communication skills Strong organizational skills, able to use time and resources efficiently and effectively Engages in conflict resolution with a balance of empathy and accountability Defines success collectively and places higher value on achieving team goals over status and ego Responsibilities of the Customer Success Manager Include: Increases customer satisfaction, loyalty, and advocacy Establishes and builds strong working relationships with business leaders at all levels Monitors and analyzes customer data, financial metrics, and service metrics to proactively identify trends and create solutions to intervene on clients' behalf Works with project teams to uncover and avoid problems during the client onboarding process Gathers feedback and recommendations from customers to help develop new product features Hosts standing calls with clients to report on system performance, service level and special initiatives Coordinates ongoing communication of best practices, solutions, and software enhancements to clients Leads client escalations to resolution, responding with a standardized escalation process Acts as an escalation point for internal teams and assists with client-facing communication Leads both customers and internal executives and managers on key initiatives Travel up to 25% Compensation Plan: Full-time position - base salary commensurate with skills/experience plus travel incentive(s) Structured annual bonus program Company matching 401(k) Health and Dental insurance premiums paid in full by Unlimited Systems Perks: Recognized Top Workplace Hybrid work environment - primarily work from home with intermittent in-office touchpoints Professional training opportunities Fun team-building and community involvement activities Modern office with company provided beverages Fitness, entertainment, dining, and shopping options near office headquarters Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit *************************

Customer Experience Manager (Multiple Accreditation Program Areas) At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team. We are currently recruiting a personable and energetic Customer Experience Manager to provide direction and oversight to the daily customer support activities for designated Accreditation programs and services. This person will guide a team of Account Advisors in educating customers on the capabilities and flexibility of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal and coaching skills needed to motivate and influence others, in order to reach departmental goals and provide the high level of customer service and best possible experience that are at the core of ACHC's Mission and Values. The Customer Experience Manager will be responsible for driving accountability and efficient productivity, while maintaining a supportive and collaborative approach with team members and business partners inside and outside the company. It is essential that this person has a proven track record of building and maintaining favorable working relationships with a variety of key stakeholders, along with possessing a drive to improve patient safety and quality of care. RESPONSIBILITIES INCLUDE: Manage and organize team operations to utilize skills and maximize staff efficiency. Coach and develop staff in alignment with business needs and employee aspirations; complete Annual Performance Review activities for direct reports and provide continuous ongoing constructive feedback throughout each year. Provide oversight of day to day functions of assigned Customer Experience staff, ensuring performance of duties is within appropriate productivity standards and completion of all Accreditation process steps are within specified timeframes. Provide oversight to staff to ensure customer correspondence is conducted in a timely and appropriate manner. Maintain knowledge of applicable CMS regulations to ensure ACHC is meeting all accreditation requirements; develop and maintain all regulatory letters meeting CMS requirements. Develop and maintain all ACHC accreditation policies and work instructions in assigned program area(s). Maintain relationships with existing customers to increase customer satisfaction and encourage renewal of accreditation contracts. Hold team meetings as needed to ensure compliance with established policies and work instructions, communication and team participation between personnel. Adhere to established strategic plans and quality objectives within assigned ACHC division and ensure accountability of team staff in following plans and objectives. Identify training or educational needs within team and prepare materials to address specific issues. Monitor departmental resources and make recommendations for workload allocation or when additional resources are required. Create and distribute weekly, monthly or quarterly reports on pre-determined time schedules or as requested. JOB REQUIREMENTS: Bachelor's Degree preferred with minimum 5 years of extensive practical, appropriate work experience with customers, preferably in the health care industry. 3+ years of previous people-management experience in a corporate setting required; must also possess a willingness for continued extensive leadership training and development. Relevant work experience in evaluation and quality monitoring through Licensure and/or Accreditation strongly desired. Solid interpersonal, oral/written communication, and presentation skills with a polished and professional presence. Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners. Strong conflict resolution skills with effective critical thinking and appropriate discretion in flexibility. Change-champion who embraces inclusion and leads by example in authentically exhibiting decisiveness, integrity, and accountability. Proficient in Microsoft Office applications and use of database software. This position is office-based in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + annual bonus. Qualified candidates who meet the above requirements should send resume and salary expectations. At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry's best possible service experience. Accreditation Commission for Health Care is an Equal Opportunity Employer.

At Xenon arc, we're transforming how producers connect with their customers. We partner with leading companies-ranging from industrial chemical manufacturers to global food ingredient providers-to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation. Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don't just distribute products-we create solutions that strengthen client-customer relationships and build lasting success. The Customer Service Manager is responsible for overseeing and managing the customer service department to ensure exceptional customer experiences. This role involves developing and implementing strategies to enhance customer satisfaction, leading a team of customer service representatives, and collaborating with other departments to improve overall customer support processes. FLSA Classification Exempt Reports to VP, Operations Essential Job Duties Lead, coach, and mentor a team of customer service representatives Foster a positive and collaborative team culture, encouraging continuous improvement Develop and implement strategies to enhance overall customer satisfaction Analyze customer feedback and implement improvements based on findings Evaluate and streamline customer service processes to improve efficiency and effectiveness Work closely with cross-functional teams to address customer issues and implement solutions Provide ongoing training to customer service representatives to ensure a high level of product and service knowledge Identify training needs and develop programs to address skill gaps Establish key performance indicators (KPIs) and monitor team performance against set benchmarks Conduct regular performance reviews and provide constructive feedback to team members Allocate resources efficiently to meet customer service goals Manage staffing levels to ensure adequate coverage during peak periods Liaise with other departments to address customer issues and improve overall customer experience Communicate effectively with customers and internal stakeholders to resolve complex issues Ensure that the customer service team complies with company policies, procedures, and industry regulations Basic Qualifications Bachelor's degree in business administration or management with relevant work experience in a customer service role Proven experience working as a Customer Service Lead, Retail Manager or Assistant Manager, required Proven experience in a people management role, with a track record of success in leading and developing high-performing teams Intermediate proficiency using Microsoft Office Suite is required. Experience with CRM software and/or D365, a plus! Excellent verbal and written communication skills to ensure effective communication with direct reports, customers, and internal teams Demonstrated ability to effectively collaborate with internal and external teams across different departments to achieve common objectives Strong analytical and problem-solving skills to identify issues, develop solutions, and make data-driven decisions Ability to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the Company Ability to multitask and prioritize tasks in a fast-paced environment Strong team player; motivated and extremely customer centric Benefits: We offer competitive benefits: 2 medical plan offering generous employer contributions, 100% employer paid dental, and vision for employees, a 401k with company match, free parking options, and paid holidays, vacation & sick time! Location & Commitments Full-time, permanent Reports to office HQ in Bellevue, WA Work Schedule: 4 days in-office, 1 day work from home Physical Demands Must be able to remain in a stationary position Must be able to operate a computer Travel Required Minimal (up to 10%) Equal Employment Opportunity Statement It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Meduit is one of the nation's leading revenue cycle management solutions companies with decades of experience in healthcare revenue cycle management, serving more than 1,100 hospital and large physician practices in 48 states. As a values-driven organization, we prioritize creating an inclusive and empowering workplace that fosters collaboration, well-being, and personal growth for our team members. We are seeking a passionate and dynamic Manager of Employee Engagement and Culture to join our Human Resources team and help nurture a positive organizational culture that drives employee satisfaction and company success. Job Overview: The Manager of Employee Engagement and Culture will be responsible for developing, implementing, and managing initiatives that enhance employee experience, engagement, and company culture. This role will focus on fostering an environment of inclusion, trust, and innovation while aligning with Meduit's mission and values. The successful candidate will work closely with HR leadership, department heads, and employees to build programs and strategies that promote a positive workplace culture and strengthen employee retention and satisfaction. Key Responsibilities: Employee Engagement Programs: Design, implement, and evaluate employee engagement programs and activities to enhance motivation, satisfaction, and performance. Regularly measure employee engagement through surveys, focus groups, and feedback tools to identify areas for improvement. Specific experience with Great Places to Work initiatives to include application processes. Culture Development: Foster a positive workplace culture by promoting company values, inclusivity, and collaboration. Lead initiatives that celebrate diversity, enhance communication, and build trust across all levels of the organization. Onboarding & Integration: Collaborate with the Talent Acquisition team to create a seamless and engaging onboarding experience for new hires that integrates them into Meduit's culture from day one. Recognition & Rewards: Develop and maintain employee recognition programs that celebrate milestones, achievements, and outstanding contributions. Ensure that recognition is aligned with company values and fosters a sense of community and appreciation. Remote Work Initiatives: Work with HR and leadership to promote employee programs that support not only our in office employees but our remote and hybrid employees. Meduit has approximately 60% remote or hybrid employees. Leadership Support & Training: Partner with managers and leaders to provide guidance on best practices for engagement and culture building. Offer training on topics such as effective communication, feedback, team-building, and conflict resolution to help leaders foster an engaged workforce. Data-Driven Insights: Use data and analytics to track the effectiveness of engagement and culture programs, providing regular reports and recommendations to senior leadership on areas for improvement. Event Planning & Team Building: Coordinate and lead team-building events, company-wide initiatives, and social activities that help build community and morale. Support virtual, hybrid, and in-person events tailored to employees' diverse needs. Change Management Support: Assist in managing organizational change by ensuring that new processes or shifts in company direction are communicated effectively and with sensitivity to employee needs. Travel: Travel to the various Meduit locations as necessary- up to 25% of the time. Qualifications: Bachelor's degree in Human Resources, Organizational Development, Psychology, or related field (Master's degree preferred). 7+ years of experience in HR, employee engagement, organizational development, or culture-related roles, preferably in the healthcare or medical industry. MUST have 3-5 years of experience and success in developing initiatives for a large remote work environment. Will only interview candidates that can outline their successes in these areas. Proven experience in designing and executing employee engagement programs with measurable results. Strong understanding of workplace culture, best practices and how to create an inclusive, positive environment. Excellent communication, interpersonal, and presentation skills. Ability to analyze and interpret data to drive decisions and improve programs. Strong project management skills with the ability to manage multiple initiatives simultaneously. Empathetic and approachable, with a passion for creating an exceptional employee experience. Experience with HR software and tools, particularly those related to employee surveys, engagement tracking, and performance management. Experience with UKG is a plus. Location: Local to Charlotte, NC or Indianapolis, IN- In Office/Hybrid model Why Join Meduit? Opportunity to make a meaningful impact in a healthcare setting. Collaborative and inclusive work environment. Competitive salary and benefits package. Professional development and career growth opportunities. A culture focused on work-life balance and employee well-being. If you are a proactive, people-focused professional with a passion for creating a vibrant and supportive workplace culture, we encourage you to apply and become a key part of our dedicated team at Meduit.

ABX Channel Campaign Manager - Fully Remote! As the ABX Manager, you will lead the design and implementation of strategic marketing programs aimed at engaging target accounts and advisor market segments. Your efforts will drive personalized, impactful experiences that foster revenue growth through engaging prospect journeys. Collaborating with cross-functional teams, you'll create campaigns that connect with high-value accounts, ensuring alignment with business objectives. Key Responsibilities: Define the total addressable market (TAM) and ideal customer profile (ICP) to guide ABX strategies and key performance indicators (KPIs) that align with organizational goals. Conduct in-depth research on target accounts and market segments to understand their challenges, preferences, and needs, crafting value propositions that resonate. Partner with content creators and designers to develop tailored messaging and content that aligns with target segments and value propositions. Produce compelling marketing assets such as emails, presentations, case studies, and other materials to support campaigns. Plan and execute multi-channel marketing campaigns that reach target accounts through various touchpoints, including email, social media, OTT, and direct mail. Oversee campaign execution and logistics to ensure seamless delivery and effectiveness. Leverage marketing automation and CRM tools to track campaign performance, making data-driven adjustments to improve results. Gather insights and feedback from sales teams to refine future ABX strategies and optimize collaboration. Qualifications and Skills: Required Skills: Proven experience in B2B marketing, with a minimum of 5 years focused on account-based marketing or ABX. Proficiency in marketing automation tools (e.g., Marketo), ABM platforms (e.g., 6Sense), CRM systems (e.g., Salesforce), and Microsoft Office Suite. Strong analytical abilities to interpret data and generate actionable insights. Excellent communication and collaboration skills to influence stakeholders and work effectively across departments. Strategic thinker with creativity and a passion for delivering personalized customer experiences. Preferred Skills: Experience in the wealth management industry or with a broker-dealer. Familiarity with sales enablement tools like Salesloft or Outreach. Education and Experience: Bachelor's degree in Marketing, Communications, or a related field. At least 5 years of professional experience in B2B marketing, specializing in account-based marketing or ABX.