This position is great if you like to talk to people. A Customer Relations Representative comes under the career category of Customer Service Representative. You will interact with customers and clients to provide information and answers to questions about products and services. You will need to handle and resolve complaints. You will need at least to have a high school diploma or a GED.
With this degree, you should have the basic communication and interpersonal skills needed to be a good customer relations representative. The skills you will need include empathy, adaptability, communication skills, self-control, patience, and the ability to take responsibility.
Once you have qualified for this position, you can expect to earn a median salary of $15/hour. There is often a pay differential between companies, and some customer relations representatives have been known to make up to $20 per hour.
There is more than meets the eye when it comes to being a customer relations representative. For example, did you know that they make an average of $16.3 an hour? That's $33,904 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer relations representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer relations representative, we found that a lot of resumes listed 9.5% of customer relations representatives included customer relations, while 8.9% of resumes included communication, and 7.5% of resumes included customer complaints. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer relations representative job title. But what industry to start with? Most customer relations representatives actually find jobs in the retail and finance industries.
If you're interested in becoming a customer relations representative, one of the first things to consider is how much education you need. We've determined that 41.5% of customer relations representatives have a bachelor's degree. In terms of higher education levels, we found that 3.2% of customer relations representatives have master's degrees. Even though some customer relations representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer relations representative. When we researched the most common majors for a customer relations representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer relations representative resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer relations representative. In fact, many customer relations representative jobs require experience in a role such as customer service representative. Meanwhile, many customer relations representatives also have previous career experience in roles such as cashier or administrative assistant.