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Customer Relations Representative Careers

This position is great if you like to talk to people. A Customer Relations Representative comes under the career category of Customer Service Representative. You will interact with customers and clients to provide information and answers to questions about products and services. You will need to handle and resolve complaints. You will need at least to have a high school diploma or a GED.

With this degree, you should have the basic communication and interpersonal skills needed to be a good customer relations representative. The skills you will need include empathy, adaptability, communication skills, self-control, patience, and the ability to take responsibility.

Once you have qualified for this position, you can expect to earn a median salary of $15/hour. There is often a pay differential between companies, and some customer relations representatives have been known to make up to $20 per hour.

There is more than meets the eye when it comes to being a customer relations representative. For example, did you know that they make an average of $16.3 an hour? That's $33,904 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Relations Representative Do

There are certain skills that many customer relations representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer relations representative, we found that a lot of resumes listed 9.5% of customer relations representatives included customer relations, while 8.9% of resumes included communication, and 7.5% of resumes included customer complaints. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer relations representative job title. But what industry to start with? Most customer relations representatives actually find jobs in the retail and finance industries.

How To Become a Customer Relations Representative

If you're interested in becoming a customer relations representative, one of the first things to consider is how much education you need. We've determined that 41.5% of customer relations representatives have a bachelor's degree. In terms of higher education levels, we found that 3.2% of customer relations representatives have master's degrees. Even though some customer relations representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer relations representative. When we researched the most common majors for a customer relations representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer relations representative resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer relations representative. In fact, many customer relations representative jobs require experience in a role such as customer service representative. Meanwhile, many customer relations representatives also have previous career experience in roles such as cashier or administrative assistant.

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Average Salary
$33,904
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
162,414
Job Openings

Customer Relations Representative Career Paths

Top Careers Before Customer Relations Representative

Cashier
10.4 %

Top Careers After Customer Relations Representative

Cashier
6.7 %

Customer Relations Representative Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Relations Representative

Customer Relations Representatives in America make an average salary of $33,904 per year or $16 per hour. The top 10 percent makes over $54,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary
$33,904
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Los Angeles, CA
Salary Range32k - 55k$42k$42,270
Scranton, PA
Salary Range26k - 48k$36k$35,647
Des Moines, IA
Salary Range28k - 42k$34k$34,497
Cincinnati, OH
Salary Range22k - 37k$29k$29,223
$22k
$55k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Senior Customer Relations Representative (Medical/Dental Billing Coder)
Senior Customer Relations Representative (Medical/Dental Billing Coder)
City of Cincinnati
City of Cincinnati
06/05/2021
06/05/2021
$48,15206/05/2021
$48,152
Customer Relations Representative-Training Provided
Customer Relations Representative-Training Provided
Palms Corporation
Palms Corporation
05/31/2021
05/31/2021
$36,50005/31/2021
$36,500
Customer Relations Representative-Training Provided
Customer Relations Representative-Training Provided
Palms Corporation
Palms Corporation
05/31/2021
05/31/2021
$36,50005/31/2021
$36,500
Customer Relations Representative-Training Provided
Customer Relations Representative-Training Provided
Palms Corporation
Palms Corporation
05/31/2021
05/31/2021
$36,50005/31/2021
$36,500
Spec-Customer Relations
Spec-Customer Relations
Pods
Pods
05/27/2021
05/27/2021
$37,56605/27/2021
$37,566
See More Recent Salaries

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Customer Relations Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Relations Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Relations Representative Resume

At Zippia, we went through countless Customer Relations Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Relations Representative Demographics

Gender

female

66.9 %

male

28.5 %

unknown

4.5 %

Ethnicity

White

59.6 %

Hispanic or Latino

20.2 %

Black or African American

10.4 %

Foreign Languages Spoken

Spanish

62.0 %

French

9.6 %

Portuguese

4.8 %
See More Demographics

Customer Relations Representative Education

Majors

Business
32.3 %

Degrees

Bachelors

41.5 %

Certificate

20.6 %

Associate

16.4 %
See More Education Info

Online Courses For Customer Relations Representative That You May Like

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

See more
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Relations Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.5% of customer relations representatives listed customer relations on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Relations Representative

Some places are better than others when it comes to starting a career as a customer relations representative. The best states for people in this position are Connecticut, New York, New Jersey, and New Hampshire. Customer relations representatives make the most in Connecticut with an average salary of $52,436. Whereas in New York and New Jersey, they would average $51,069 and $50,519, respectively. While customer relations representatives would only make an average of $42,929 in New Hampshire, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Customer Relations Representative Jobs:
1,176
Highest 10% Earn:
$92,000
Location Quotient:
0.97
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Maine

Total Customer Relations Representative Jobs:
909
Highest 10% Earn:
$56,000
Location Quotient:
1.87
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Customer Relations Representative Jobs:
2,608
Highest 10% Earn:
$89,000
Location Quotient:
0.9
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Relations Representative Employers

1. AmeriGas Partners LP
4.8
Avg. Salary: 
$29,840
Customer Relations Representatives Hired: 
319+
2. State Farm
4.6
Avg. Salary: 
$29,548
Customer Relations Representatives Hired: 
106+
3. AT&T
4.7
Avg. Salary: 
$31,127
Customer Relations Representatives Hired: 
98+
4. Southwest Airlines
4.5
Avg. Salary: 
$26,946
Customer Relations Representatives Hired: 
65+
5. Pier 1 Imports
4.3
Avg. Salary: 
$24,743
Customer Relations Representatives Hired: 
49+
6. Crescent Bank & Trust
4.4
Avg. Salary: 
$29,442
Customer Relations Representatives Hired: 
48+

Customer Relations Representative Videos

Updated October 2, 2020