This position is great if you like to talk to people. A Customer Relations Representative comes under the career category of Customer Service Representative. You will interact with customers and clients to provide information and answers to questions about products and services. You will need to handle and resolve complaints. You will need at least to have a high school diploma or a GED.

With this degree, you should have the basic communication and interpersonal skills needed to be a good customer relations representative. The skills you will need include empathy, adaptability, communication skills, self-control, patience, and the ability to take responsibility.

Once you have qualified for this position, you can expect to earn a median salary of $15/hour. There is often a pay differential between companies, and some customer relations representatives have been known to make up to $20 per hour.

What Does a Customer Relations Representative Do

There are certain skills that many customer relations representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Relations Representative does

How To Become a Customer Relations Representative

If you're interested in becoming a customer relations representative, one of the first things to consider is how much education you need. We've determined that 51.1% of customer relations representatives have a bachelor's degree. In terms of higher education levels, we found that 4.0% of customer relations representatives have master's degrees. Even though most customer relations representatives have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Relations Representative

Customer Relations Representative Career Paths

Average Salary for a Customer Relations Representative

Customer Relations Representatives in America make an average salary of $38,632 per year or $19 per hour. The top 10 percent makes over $50,000 per year, while the bottom 10 percent under $29,000 per year.
Average Customer Relations Representative Salary
$38,632 Yearly
$18.57 hourly
$29,000
10 %
$38,000
Median
$50,000
90 %

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Customer Relations Representative Education

Customer Relations Representative Majors

32.4 %

Customer Relations Representative Degrees

Bachelors

51.1 %

Associate

20.1 %

High School Diploma

17.4 %

Top Skills For a Customer Relations Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.5% of customer relations representatives listed customer relations on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Relations Representative Resume templates

Zippia allows you to choose from different easy-to-use Customer Relations Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Relations Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Relations Representative Resume
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Customer Relations Representative Resume

Customer Relations Representative Demographics

Customer Relations Representative Gender Distribution

Female
Female
70%
Male
Male
30%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer relations representatives, 70.2% of them are women, while 29.8% are men.

  • The most common race/ethnicity among customer relations representatives is White, which makes up 60.7% of all customer relations representatives.

  • The most common foreign language among customer relations representatives is Spanish at 62.0%.

Online Courses For Customer Relations Representative That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
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Best States For a Customer Relations Representative

Some places are better than others when it comes to starting a career as a customer relations representative. The best states for people in this position are New Jersey, Massachusetts, Connecticut, and Washington. Customer relations representatives make the most in New Jersey with an average salary of $51,510. Whereas in Massachusetts and Connecticut, they would average $49,427 and $46,614, respectively. While customer relations representatives would only make an average of $46,072 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Relations Representative Jobs:
909
Highest 10% Earn:
$53,000
Location Quotient:
1.87 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Ohio

Total Customer Relations Representative Jobs:
4,246
Highest 10% Earn:
$56,000
Location Quotient:
1.14 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Customer Relations Representative Jobs:
2,608
Highest 10% Earn:
$70,000
Location Quotient:
0.9 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Relations Representatives

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Top Customer Relations Representative Employers

Most Common Employers For Customer Relations Representative

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Xerox$44,165$21.2333
2AmeriGas Propane$42,295$20.33320
3State Farm Insurance Agency$41,617$20.0154
4U.S. Cellular$41,489$19.9524
5Crescent Bank & Trust$41,230$19.8247
6CVS Health$40,480$19.4626
7State Farm$39,885$19.1853
8Stream Companies$38,905$18.7027
9AT&T$38,781$18.64110
10American Airlines$38,712$18.6122

Customer Relations Representative Videos