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Become A Customer Relations Representative

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Working As A Customer Relations Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Relations Representative Do At Kelly Services

* Handle up to 50 calls per day to resolve customer concerns/ questions regarding vehicles.
* Assist customers with warranty question, vehicle features, and sales issues
* Verify and update customer information and inbound call details efficiently and accurately in a customer database.
* Create and assign cases to other departments for resolution.
* Respond to customer email communications and correspondence.
* Respond to customer inbound calls efficiently and maintain a high level of availability to incoming calls

What Does A Customer Relations Representative Do At Occidental Petroleum

* Responsible for representing OxyChem’s high standards of business conduct, creating an exceptional customer
* experience, and promoting a strong culture of safety excellence and environmental stewardship.
* Serve as a primary interface between OxyChem and corporate US and Canadian customers promoting a strong
* customer-supplier relationship.
* Collaborate closely with OxyChem Sales Team and Supply Chain functions to onboard new customers.
* Drive internal activities associated with product delivery requests from order entry in SAP, through shipment, and
* invoicing.
* Demonstrate critical thinking skills and perseverance to overcome obstacles throughout the order to cash process.
* Communicate financial information pertaining to invoices and billing formulas, and resolve invoice discrepancies.
* Champion customer needs within OxyChem Supply Chain organization by communicating customer expectations,
* forecasted product demand, delivery disruptions and customer satisfaction data.
* Maintain a working knowledge of motor, rail, water, and pipeline transportation processes and systems to support
* accounts.
* Develop an understanding of supply chain fundamentals in inventory management, warehousing, and logistics
* processes/systems.
* Report customer issues to management and internal teams in the Customer Relationship Management (CRM) system.
* Promote the adoption of key customer service offerings such as vendor managed inventory, ecommerce, online selfservice,
* and paperless orders.
* Administer OxyChem business policies relating to sales orders, including lead-time requirements, order control programs,
* and Sarbanes
* Oxley (SOX) compliance.
* Participates on special project and process improvement teams.
* BS or BA, preferably in Business, Supply Chain, or applicable field of study
* Relevant work experience in inside account management and/or customer service.
* Proficiency in Microsoft Office Applications

What Does A Customer Relations Representative Do At Lumeris

* Respond to complex customer calls.
* Resolve customer service inquiries which could include:◦Benefit and Eligibility information
* Billing and Payment issues
* Customer material requests
* Physician assignments
* Authorization for treatment
* Explanation of Benefits (EOB)
* Must be able to handle volatile situations and act urgently when necessary.
* Must be willing and able to work flexible hours, including some weekends during specific times of the year and over time when needed.
* Makes outbound calls to any source needed to resolve open issues including but not limited to members, providers, pharmacies, hospitals etc.
* Issue form letters & forms, when appropriate.
* Investigates and respond to general correspondence, which may result in a variety of additional actions.
* Must have strong investigative, problem solving skills.
* Must be very detailed oriented and organized.
* Ability to read and comprehend instructions in a very changing environment.
* Ability to interact with other department’s i.e. Enrollment, medical management in resolving issues.
* Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

What Does A Customer Relations Representative Do At Amerigas

* ii As the first line of customer contact, represents AmeriGas in a positive way on a daily basisii Gains new customers by introducing AmeriGas products and services, recommending strategic price programs, and scheduling site visits.ii Solves customer service issues with the goal of customer satisfaction and customer retention.ii Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders.
* Offers solutions to customer complaints that balance the best interest of the customer and the companyii Assists all walk-in customers.ii Actively participates in safety training and meets all safety training requirementsii Accurately maintains customer data, transactions, and information in SAP through accurate data entry and monitoring.ii Responsible for preparing all daily batch activities including, but not limited to service, bulk and cylinders.ii Keep track of districts daily receipts and cash on hand and complete the daily cash count.
* Prepares the daily bank deposit.ii Responsible for trips to the bank as well as the post office on a needed basis.i ii Research and reconcile discrepancies in customer accounts.ii Maintain house accounting including cash sales, districts use and tanks on location.ii Maintain and balance petty cash fund, RAP checks and P card if one is issued for that office.ii Make credit calls to delinquent customers and perform credit checks on new customers.ii Maintain service work schedule and dispatch delivery tickets.i ii Assist with routing issues as they arise.ii Maintain daily inventory of storage as well as monthly fuel inventory.ii Assist with the budget report as well as the at Risk report.ii Maintain customer and daily folders.ii Pick up and distribute mail and research returned mail.ii Enter payroll.ii Perform all end of day duties which include forwarding the phone to ECC, secure cash and print tickets for routing.i ii Maintain a clean and organized office environment as well as order supplies and forms as needed

What Does A Customer Relations Representative Do At The Timken Company

* Achievement/result of delivering world-class customer service as measured against defined service level kpi's and in a fast-paced call center environment, handle incoming contacts for new orders, quotations, expedites, modifications, transfers, intercepts, delivery information, returns, assembly identification, technical questions, complaints, future orders, and interchange information for distributors and customers within an assigned geographic region.
* Customer contact occurs using phone, fax, email, PTPlace, S2S, EDI and occasional (usually annual) onsite visits.
* Computer tools required include but are not limited to: SAP , PTPlace, System to System, EDI, Sales Force Automation, Global Availability Tool, Internet, Intranet, Outlook, Excel, Word, Access & power point.
* Shared accountability for achievement of sales targets, create, review, update and distribute order status reports for assigned distributors and team members on a regular basis.
* Perform pro-active expediting and delivery improvement and communicate updated information to customer and/or sales.
* Perform tracking and follow up for special activities.
* Assist in resolution of conflicts between functional areas to meet customer commitments.
* Meeting customer expectations and through that, increased sales, daily communicate with servicing and shipping centers and Colinx distribution centers.
* Regularly communicate with regional sales managers, Inside and Outside Sales Reps, Supply Chain and Customer Service Reps as the main contact points to ensure customer satisfaction.
* Achievement/result of delivering world-class customer service as measured against defined service level kpi's and in a fast-paced call center environment, handle incoming contacts for new orders, quotations, expedites, modifications, transfers, intercepts, delivery information, returns, assembly identification, technical questions, complaints, future orders, and interchange information for distributors and customers within an assigned geographic region.
* Customer contact occurs using phone, fax, email, PTPlace, S2S, EDI and occasional (usually annual) onsite visits.
* Computer tools required include but are not limited to: SAP , PTPlace, System to System, EDI, Sales Force Automation, Global Availability Tool, Internet, Intranet, Outlook, Excel, Word, Access & power point.
* Shared accountability for achievement of sales targets, create, review, update and distribute order status reports for assigned distributors and team members on a regular basis.
* Perform pro-active expediting and delivery improvement and communicate updated information to customer and/or sales.
* Perform tracking and follow up for special activities.
* Assist in resolution of conflicts between functional areas to meet customer commitments.
* Meeting customer expectations and through that, increased sales, daily communicate with servicing and shipping centers and Colinx distribution centers.
* Regularly communicate with regional sales managers, Inside and Outside Sales Reps, Supply Chain and Customer Service Reps as the main contact points to ensure customer satisfaction.
* TECHNICAL

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How To Become A Customer Relations Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Relations Representative jobs

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Top Skills for A Customer Relations Representative

ProductKnowledgeCustomerRelationsEnsureCustomerSatisfactionPhoneCallsCustomerComplaintsAccurateDataEntryCustomerInquiriesCustomerAccountsInboundCallsCreditCardHighVolumeInternalDepartmentsCustomerServiceIssuesCustomerCallsCustomerRetentionCustomerOrdersExternalCustomersCustomerContactCompanyPolicyCustomerInformation

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Top Customer Relations Representative Skills

  1. Product Knowledge
  2. Customer Relations
  3. Ensure Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Shared product knowledge with customers while making personal recommendations.
  • Counseled and provided business practices advice to gym owners leading to improved customer relations.
  • Followed up on recommended adjustments to ensure customer satisfaction.
  • Answered incoming phone calls from dental offices, policyholders, brokers and group administrators about dental claims and or benefits.
  • Resolved customer complaints, assessed customers' needs, and made expeditious decisions to satisfy customer.

Top Customer Relations Representative Employers

Customer Relations Representative Videos

A Day in the Life: Call Center Agent

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