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Become A Customer Relations Representative

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Working As A Customer Relations Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Customer Relations Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Relations Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Relations Representative?

Customer Relations Representative Jobs

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Customer Relations Representative Career Paths

Customer Relations Representative
Account Executive Territory Manager
Account Manager
5 Yearsyrs
Specialist Analyst Finance Analyst
Accounting Manager
8 Yearsyrs
Customer Support Specialist Project Manager Property Manager
Administrative Manager
6 Yearsyrs
Home Health Aid Technician Service Advisor
Assistant Service Manager
5 Yearsyrs
Technical Support Representative Field Service Technician Account Manager
Client Services Manager
7 Yearsyrs
Customer Relations Coordinator Service Representative Client Service Specialist
Client Specialist
5 Yearsyrs
Project Manager Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Account Specialist Customer Support Specialist Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Account Manager Sales Manager
Regional Sales Manager
9 Yearsyrs
Technical Support Representative Technical Support Technician Account Manager
Relationship Manager
6 Yearsyrs
Customer Relations Manager Office Manager Account Manager
Sales Account Manager
6 Yearsyrs
Business Analyst Program Manager Product Manager
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Customer Support Specialist Business Analyst Business Manager
Sales/Marketing
5 Yearsyrs
Account Executive Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Home Health Aid Service Representative Claims Representative
Senior Representative
5 Yearsyrs
Specialist Security Officer Technician
Service Manager
7 Yearsyrs
Customer Relations Manager Operations Manager General Manager
Territory Manager
7 Yearsyrs
Business Analyst Product Manager Sales Manager
Territory Sales Manager
7 Yearsyrs
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Do you work as a Customer Relations Representative?

Help others decide if this is a good career for them

Average Length of Employment
Top Employers Before
Teller 5.7%
Cashier 5.7%
Internship 3.8%
Manager 2.5%
Top Employers After
Teller 3.7%
Specialist 3.5%
Cashier 3.2%
Internship 2.8%
Supervisor 2.7%
Manager 2.6%

Do you work as a Customer Relations Representative?

Customer Relations Representative Demographics

Gender

Female

69.7%

Male

28.2%

Unknown

2.2%
Ethnicity

White

62.2%

Hispanic or Latino

16.4%

Black or African American

11.2%

Asian

6.4%

Unknown

3.8%
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Languages Spoken

Spanish

58.0%

French

9.9%

Portuguese

5.3%

Mandarin

3.1%

Italian

3.1%

Chinese

3.1%

Carrier

2.3%

Swedish

1.5%

Korean

1.5%

Hungarian

1.5%

Thai

1.5%

Tagalog

1.5%

Japanese

1.5%

Polish

1.5%

Cherokee

0.8%

Romanian

0.8%

Hindi

0.8%

Khmer

0.8%

Russian

0.8%

Croatian

0.8%
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Customer Relations Representative Education

Schools

University of Phoenix

25.6%

Southern New Hampshire University

6.6%

Ashford University

5.7%

Northeastern University

5.2%

Liberty University

5.2%

Strayer University

5.2%

University of Northern Iowa

4.3%

Pennsylvania State University

3.8%

American InterContinental University

3.8%

Florida International University

3.3%

University of Texas at Austin

3.3%

Cleveland State University

3.3%

Kaplan University

3.3%

Bryant and Stratton College

3.3%

Towson University

3.3%

Jackson State University

3.3%

University of Toledo

2.8%

Michigan State University

2.8%

University of Texas at Arlington

2.8%

Arizona State University

2.8%
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Majors

Business

32.8%

Communication

7.8%

Psychology

5.7%

Management

5.6%

Accounting

5.4%

Health Care Administration

4.7%

Marketing

4.4%

General Studies

4.3%

Criminal Justice

3.7%

Liberal Arts

3.0%

Finance

2.6%

Computer Science

2.5%

Human Resources Management

2.5%

Public Relations

2.4%

English

2.3%

Nursing

2.2%

Education

2.0%

Legal Support Services

2.0%

Medical Assisting Services

2.0%

Sociology

1.9%
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Degrees

Bachelors

41.4%

Other

28.2%

Associate

14.5%

Masters

8.8%

Certificate

4.6%

Diploma

1.6%

License

0.5%

Doctorate

0.3%
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How Would You Rate The Salary Of a Customer Relations Representative?

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Top Skills for A Customer Relations Representative

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  1. Product Knowledge
  2. Customer Relations
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Shared product knowledge with customers while making personal recommendations.
  • Bulk Customer Relations Sales Representative Position Description - Primary store-level sales persons to large accounts like supermarkets.
  • Received inbound telephone calls regarding health insurance.
  • Maintain a high level of professionalism, patience and efficiency to maximize customer satisfaction and increase customer loyalty and retention.
  • Opened new accounts, selling retail banking products and services, and delivered outstanding service and building customer loyalty.

How Would You Rate Working As a Customer Relations Representative?

Are you working as a Customer Relations Representative? Help us rate Customer Relations Representative as a Career.

Top Customer Relations Representative Employers

Jobs From Top Customer Relations Representative Employers

Customer Relations Representative Videos

A Day in the Life: Call Center Agent

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