Customer relations representative demographics and statistics in the US
Customer relations representative demographics research summary. Zippia estimates customer relations representative demographics and statistics in the United States by using a database of 30 million profiles. Our customer relations representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer relations representatives after extensive research and analysis:
- There are over 488,647 customer relations representatives currently employed in the United States.
- 70.2% of all customer relations representatives are women, while 29.8% are men.
- The average customer relations representative age is 40 years old.
- The most common ethnicity of customer relations representatives is White (55.8%), followed by Hispanic or Latino (20.3%), Black or African American (11.5%) and Asian (6.3%).
- Customer relations representatives are most in-demand in Atlanta, GA.
- New York, NY pays an annual average wage of $44,009, the highest in the US.
- In 2022, women customer relations representatives earned 97% of what men earned.
- Maine is the best state for customer relations representatives to live.
- Customer relations representatives are 54% more likely to work at private companies in comparison to public companies.
On this page
Customer relations representative demographics by:
Customer relations representative gender statistics
70.2% of customer relations representatives are women and 29.8% of customer relations representatives are men.
- Female, 70.2%
- Male, 29.8%
Customer relations representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 70.2% |
| Male | 29.8% |
Customer relations representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$40,700
Female income
$39,277
Customer relations representative gender ratio over time
This data breaks down the percentage of men and women in customer relations representative positions over time. Currently, 70.2% of customer relations representatives are female.
Customer relations representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 28.17% | 71.83% |
| 2011 | 28.03% | 71.97% |
| 2012 | 29.45% | 70.55% |
| 2013 | 29.87% | 70.13% |
| 2014 | 30.35% | 69.65% |
| 2015 | 30.24% | 69.76% |
| 2016 | 30.78% | 69.22% |
| 2017 | 31.19% | 68.81% |
| 2018 | 29.94% | 70.06% |
| 2019 | 29.53% | 70.47% |
| 2020 | 30.14% | 69.86% |
| 2021 | 29.77% | 70.23% |
Customer relations representative related jobs gender ratio
We compared customer relations representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Relations Representative | 30% | 70% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer relations representative demographics by race
The most common ethnicity among customer relations representatives is White, which makes up 55.8% of all customer relations representatives. Comparatively, 20.3% of customer relations representatives are Hispanic or Latino and 11.5% of customer relations representatives are Black or African American.
- White, 55.8%
- Hispanic or Latino, 20.3%
- Black or African American, 11.5%
- Asian, 6.3%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Customer relations representative race
| Customer relations representative race | Percentages |
|---|---|
| White | 55.8% |
| Hispanic or Latino | 20.3% |
| Black or African American | 11.5% |
| Asian | 6.3% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Customer relations representative race and ethnicity over time
See how customer relations representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer relations representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.21% | 11.72% | 5.56% | 16.33% |
| 2011 | 62.93% | 12.01% | 5.70% | 16.20% |
| 2012 | 62.13% | 11.89% | 5.51% | 17.05% |
| 2013 | 62.48% | 11.72% | 5.67% | 16.73% |
| 2014 | 61.86% | 11.66% | 5.99% | 16.91% |
| 2015 | 61.24% | 11.41% | 5.77% | 18.03% |
| 2016 | 60.36% | 11.90% | 6.01% | 17.92% |
| 2017 | 61.27% | 11.32% | 5.98% | 17.75% |
| 2018 | 61.09% | 10.90% | 6.15% | 18.13% |
| 2019 | 60.68% | 11.09% | 5.95% | 18.64% |
| 2020 | 58.12% | 10.49% | 6.10% | 19.25% |
| 2021 | 55.81% | 11.46% | 6.27% | 20.28% |
Customer relations representative wage gap by race
According to our data, asian customer relations representatives have the highest average salary compared to other ethnicities. Black or african american customer relations representatives have the lowest average salary at $40,270.
| Ethnicity | Salary |
|---|---|
| Unknown | $40,327 |
| White | $40,774 |
| Black or African American | $40,270 |
| Asian | $41,487 |
| Hispanic or Latino | $40,656 |
Average customer relations representative age
See how the average age of customer relations representatives varies based on ethnicity and gender.
Male
Female
Customer relations representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer relations representative age breakdown
The average age of customer relations representatives is 40+ years years old, representing 49% of the customer relations representative population.
Customer relations representative age breakdown
| Customer Relations Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer relations representative educational attainment
The most common degree for customer relations representatives is bachelor's degree, with 51% of customer relations representatives earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 17%.
- Bachelor's, 51%
- Associate, 20%
- High School Diploma, 17%
- Diploma, 4%
- Other Degrees, 8%
Customer relations representatives by degree level
| Customer relations representative degree | Percentages |
|---|---|
| Bachelor's | 51% |
| Associate | 20% |
| High School Diploma | 17% |
| Diploma | 4% |
| Other Degrees | 8% |
Customer relations representative jobs you might like
Customer relations representative wage gap by degree level
According to the data, customer relations representatives with a Master's degree earn more than those without, at $45,182 annually. With a Bachelor's degree, customer relations representatives earn a median annual income of $43,421 compared to $39,594 for customer relations representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $45,182 |
| High School Diploma or Less | $38,263 |
| Bachelor's Degree | $43,421 |
| Some College/ Associate Degree | $39,594 |
Customer relations representative employment statistics
Most customer relations representatives work for a private in the retail industry.
Company size where customer relations representatives work
Below, you can see the size of companies where customer relations representatives work.
Customer relations representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 40% |
Customer relations representative jobs by company type
Employees with the customer relations representative job title have their preferences when it comes to working for a company. For instance, most customer relations representatives prefer to work at private companies over public companies.
Customer relations representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 42% |
| Private | 54% |
| Government | 2% |
Customer relations representative jobs by industry
The most common industries for customer relations representatives are retail, finance and professional.
Customer relations representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 18% |
| Retail | 11% |
| Finance | 11% |
| Professional | 8% |
| Manufacturing | 7% |
| Hospitality | 6% |
| Health Care | 6% |
| Technology | 6% |
| Insurance | 5% |
| Media | 3% |
| Transportation | 3% |
| Telecommunication | 3% |
| Automotive | 2% |
| Internet | 1% |
| Government | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
| Energy | 1% |
Customer relations representative turnover and employment statistics
Customer relations representative unemployment rate over time
The unemployment rate for customer relations representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer relations representative unemployment rate by year
| Year | Customer relations representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer relations representative tenure
The average customer relations representative stays at their job for 1-2 years, based on the 5,275 customer relations representatives resumes in Zippia's database.
Customer relations representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 23% |
| 1-2 years | 37% |
| 3-4 years | 13% |
| 5-7 years | 15% |
| 8-10 years | 5% |
| 11+ years | 6% |
Customer relations representative LGBT ratio compared to similar jobs
Review the percent of customer relations representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Vault Attendant | 5.53% | 44,866 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Customer Relations Representative | 7.19% | - |
| Legal File Clerk | 8.60% | 71,132 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Bookmobile Driver | 11.16% | 43,043 |
| Employee's Representative | 15.31% | 8,652 |
Similar customer relations representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Vault Attendant | 5.53% | 44,866 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Legal File Clerk | 8.60% | 71,132 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Bookmobile Driver | 11.16% | 43,043 |
| Employee's Representative | 15.31% | 8,652 |
Foreign languages spoken by customer relations representatives
The most common foreign language among customer relations representatives is Spanish at 62.0%. The second-most popular foreign language spoken is French at 9.6% and Portuguese is the third-most popular at 4.8%.
- Spanish, 62.0%
- French, 9.6%
- Portuguese, 4.8%
- Chinese, 2.7%
- Mandarin, 2.7%
- Other, 18.2%
Customer relations representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 62.0% |
| French | 9.6% |
| Portuguese | 4.8% |
| Chinese | 2.7% |
| Mandarin | 2.7% |
| Other | 18.2% |
