Customer relations representative job description

Customer Relations Representative

We are presenting the opportunity for a Customer Relations Representative role in our Indianapolis, IN office and will report to the Operations Supervisor.
The Customer Relations Representative Role is very essential to the success of the work we do. There are many responsibilities that come along with this position, some of which include supporting the Global Response Center by answering all medical referral, benefits, and claims questions. Some more examples include inbound verbal and written communications to the beneficiary and providers while utilizing the world class customer service that we take pride in being known for. It is important to recognize that the person who takes on this role needs to be reliable and dependable.
As you consider this role, we want to be open and clear about what your performance objectives will be and what is expected of someone taking on this position. We have created a timeframe with the hope that those applying understand there is a lot of the opportunity for progression.

Shift- Monday through Friday 10:30AM-7:00PM
Pay rate $17/HR


Qualities & Skills:

• Ability to be empathetic towards people speaking with and their situations.
• Outstanding customer service skills.
• Strong and proper phone etiquette - this position communicates with people who need assistance during difficult situations and maintaining a calm and professional tone is very important.
• Strong multi-tasking skills, meaning listening & comprehending what is being said and relaying that information accurately without delaying the process.
• Computer knowledge beneficial.

Position Knowledge & Requirements:



Education
High School diploma or equivalent

Experience
Experience in travel and hospitality industry, insurance claims processing, or foreign
language skills are encouraged to apply.

Insurance and medical knowledge are not required and will be trained on but is preferred.


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

*We are currently providing virtual training and the option to work full-time from home or work full-time on-site in our Orlando office. Exciting customer relations position available supporting CVS retail stores. Responsibilities include responding to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of the company vision, mission, and values. Must have superb customer service skills to assist customers in an inbound customer contact center setting. In this role, you will serve as a customer advocate when researching, responding, or interpreting company procedures or policies with the ultimate goal of delighting our valuable customers. Excellent communication skills are needed as you review and process incoming phone calls, emails, and letters and as you respond to customers either on the phone or via written communications. Collaboration skills are needed as you partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. This position will provide customer service upholding our goals of delivery through the execution of responsiveness, reliability, and professionalism.
Pay Range

The typical pay range for this role is:

Minimum: 17.00

Maximum: 27.16

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

-Must have a minimum of 1 consecutive year experience in customer service. -Excellent communication, organization and follow up skills. -Ability to articulate program details to customers over the telephone and in writing. -Strong PC skills along with the ability to toggle from different applications. -Microsoft (MS) Windows-based applications and MS Office proficiency.-Flexibility in work schedule and ability to complete paid company training program.

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

-Bilingual in Spanish-Florida Pharmacy Technician License-Prior inbound Call Center experience-Previous experience working from home a plus-Prior retail experience or Pharmacy experience

Education

Verifiable High School diploma, GED or equivalent experience.

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

With a 12-second wash cycle that uses 75% less water than a manual handwash (while eliminating the same 99.9% of pathogens), Meritech's CleanTech Automated Handwashing technologies are changing the hygiene game for thousands of companies in food production, packaging, entertainment, travel, and more. Our innovative technology has been developed and refined over decades by an experienced team of sanitation, food safety, and healthcare experts.

We are looking for a customer service enthusiast to step into our Account Manager position. In this role, you will work closely with our Outside Sales Team, Inside Sales Managers, and the rest of our team to ensure the best possible experience for our customers through customer outreach calls and managing the order entry process.

Who You Are

This role would be a great fit if you enjoy:

• Conducting customer outreach calls.
• Assisting with data entry, order placement, and order management.
• Being flexible and adaptable to accommodate customer needs.
• Maintaining and managing customer relationships.
• Managing a diverse portfolio of customer accounts.
• Analyzing data to inform your future decisions.
• Providing excellent customer service.

What We Offer

As a Meritech team member, you’ll receive:

• $45,000 - $50,000 annual salary to start ,plus commission (annual goal of $15,000, and uncapped if goal exceeded), payroll every other Thursday.
• A comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions.
• 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure.
• Paid company holidays.

Job Requirements

We’re looking for someone who is:

• Experienced in (or eager to learn) account management/customer service (2+ years preferred).
• A skilled multi-tasker and time manager.
• Flexible and adaptable in their interpersonal skills, capable of dealing with different types & preferences of customers.
• Experienced at analyzing data to find helpful & relevant information to inform business decisions.
• Great at problem-solving to help resolve customer complaints or needs.
• Excellent with verbal and written communication to clearly communicate with customers (proficient in English reading, writing, and basic mathematics - high school diploma or GED equivalent level).
• Proficient in Microsoft Office Suite, and preferably experienced in Salesforce or similar.
• Able to regularly perform the following physical requirements, with or without accommodations:

- Frequently: Ability to utilize basic office equipment such as computer, keyboard, printer, phones.

- Frequently: Prolonged periods working at a desk and/or computer.

- Occasionally: Must be able to lift up to 15 pounds at a time.

Meritech Employee Management, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, no employee or applicant will be denied equal opportunity because of race, color, sex, national origin, religion, age, disability, pregnancy, sexual orientation, gender identity, genetic information, retaliation, or any other non-merit-based factor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without advanced notice.

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