12 Customer Relations Representative Resume Examples

Five Key Resume Tips For Writing A Customer Relations Representative Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Customer Relations Representative Resume templates

Zippia allows you to choose from different easy-to-use Customer Relations Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Relations Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Christian Stone
Customer Relations Representative
Contact Information
Greenwood, SC
(490) 555-4450
cstone@example.com
Skills
  • Ensure Accuracy
  • High Volume
  • Product Information
  • Communication
  • Service Calls
  • Customer Accounts
  • Customer Complaints
  • Company Policies
  • Service Orders
  • Telephone Calls
 
 
Employment History
Customer Relations Representative2011 - Present
Sykes Enterprises
Greenwood, SC
  • Provided customer service and technical support for computer hardware and software for client companies.
  • Follow communication procedures, guidelines and policies.
Customer Relations Associate2010 - 2011
Teleperformance
Columbus, OH
  • Cross coordination with outside healthcare agencies was key for providing effective communication for the status of accounts and billing.
  • Assigned and coordinate work projects such as converting to new hardware and software.
  • Handled customer complaints, processed orders, and provided information about Comcast's products and services.
Customer Service Consultant (Part-Time)2008 - 2010
1st Source
South Bend, IN
  • Identified sales referrals while handling client service and transaction needs.
  • Perform and comply with all defined procedures for bank operations and client services.
  • Handle customer inquiries including all online banking product types.
  • Liaised with internal client on internal communication, Web communication and creative services requests.
Education
Bachelor's Degree of General Studies2007 - 2010
Indiana University South Bend
South Bend, IN
 
 
Kenneth Fisher
Customer Relations Representative
Contact Info
Abilene, TX
(780) 555-4275
kfisher@example.com
Skills
Complex Issues
Assesses Customer
Problem Resolution
Bank Products
ATM
CRM
Customer Retention
Customer Care
POS
Loan Portfolio
Employment History
Customer Relations Representative2016 - Present
TeleperformanceAbilene, TX
  • Implemented procedures and scripts to assist with customer care.
  • Credit customer accounts and collect payment
  • Utilized knowledge of PC hardware and Windows operating system to remotely assist customers troubleshoot and resolve software and hardware related issues.
Customer Relations Associate2015 - 2016
Blue Cross Blue Shield of TexasAbilene, TX
  • Served a direct liaison between other insurance companies and clients
  • Coordinated and facilitated health plan member participation in health care related initiatives.
  • Resolved health claim issues and ensured customers were assisted properly, while adhering to HIPAA guidelines and company policies.
  • Assist and resolve customer complaints via phone to their 2014 Private/Federal Affordable Care Act insurance policy.
  • Quoted and sold new business to potential customers in all 50 states.
Bank Specialist2005 - 2015
Bank of AmericaSanta Barbara, CA
  • Maintain ongoing communication with clients to navigate and support individual financial goals.
  • Assisted current and potential bank patrons with opening, closing, and understanding all bank products.
  • Discovered and referred cross-sell opportunites.
  • Provided technical telephone support for customer online banking and transactions such as fund transfers, bill pay assistance, banking alerts.
Education
Associate's Degree of Economics2003 - 2005
University of California, Santa BarbaraSanta Barbara, CA
 
 
Edward Andrews
Customer Relations Representative
Ridgefield, NJ
(330) 555-1369
eandrews@example.com
Experience
Customer Relations Representative2019 - Present
VerizonRidgefield, NJ
  • Completed weekly evaluations of transactions handled by all CSR.
  • Issued credits to customer accounts.
  • Provide necessary follow-up on customer accounts.
  • Audit, Analyze and process credit applications for wireless customer accounts.
Account Support Representative2010 - 2019
AT&TNew York, NY
  • Awarded 2012 Most Improved Sales Support Representative for.
  • Provided high quality communication, customer support..
  • Maintained and developed customer relations, flow of store traffic, and performed sales and sales support functions.
  • Key Contributions Promoted from collections to account management after outperforming the entire department.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Maintain customer communication to ensure an accurate and timely order processing.
Sales Support Representative2007 - 2010
VerizonNew York, NY
  • Promote and market Verizon Wireless services including internet, mobile phone, and home phone devices.
  • Return to work training for consultants out for extended periods of time and oversee/assist with Phase II training for new employees.
  • Retail Sales Representative Directed customers to appropriate wireless solutions to meet both business and personal requirements.
  • Assisted in training new employees in the Retail Sales Process.
  • Provided exceptional customer service to individuals visiting the Verizon Wireless store.
  • Analyze individual customers' needs and identify and recommend Verizon products applicable to their lifestyle.
Skills
Sales FloorCompany StandardsReal EstateCustomer AccountsStock RoomCustomer ProblemsPOSPatient AccountsNew ServiceCRR
Education
Bachelor's Degree In Computer Science2004 - 2007
New York UniversityNew York, NY
 
 
Rachel Hamilton
Customer Relations Representative
Employment History
Customer Relations Representative2019 - Present
Wells FargoMinneapolis, MN
  • Followed Wells Fargo procedures to overcome uncooperative lenders and settlement agents.
  • Demonstrated solid product knowledge and used cross- selling.
  • Client-centered focused on service, execution of goals, communication, and problem-solving.
  • Help Clients get in contact with different insurance companies.
  • Present product knowledge to all customers.
Account Services Representative2018 - 2019
U.S. BankMinneapolis, MN
  • work delinquent accounts /take inbound/outbound call to bring cardholders current /set-up arrangements on account.
Bank Specialist2008 - 2018
U.S. BankMinneapolis, MN
  • Utilize Knowledge of bank products to establish and expand client relationships.
  • Open accounts, loans, handle teller transactions, sell/cross-sell bank products and services, and resolve complex customer service issues.
  • Analyze customer credit data and other related financial information to better tailor US Bank products to a customer's financial need.
  • Utilize excellent customer service and communication to help customers better understand interest rates and contracts.
  • Assisted Spanish-speaking customer base to match clients with appropriate bank products and services.
Education
Associate's Degree In Business2006 - 2008
University of Central FloridaOrlando, FL
 
 
Contact Information
Minneapolis, MN
(270) 555-0849
rhamilton@example.com
Skills
Potential Customers
Customer Complaints
REP
Scheduling Appointments
Appropriate Solutions
Financial Statements
Communication
Account Status
Loan Portfolio
Customer Problems
 
 
Stephen Evans
Customer Relations Representative
New York, NY
(950) 555-3600
sevans@example.com
Skills
ResortsCSGProduct KnowledgeCompany StandardsREPRVPhone CallsHotel ReservationsVIPService Calls
 
 
Employment History
Customer Relations Representative2020 - Present
VerizonNew York, NY
  • Provided frontline support in order negotiations and product knowledge.
  • Achieved Senior Rep within two years of employment.
  • Hosted methods and procedures review sessions.
Retention Representative2019 - 2020
AloricaTulsa, OK
  • Answered questions pertaining billing disputes, product knowledge, and service complaints.
  • Team lead/ Floor support Senior Rep.
  • Assisted new clients in setting up new accounts for tax purposes.
  • Monitored customer traffic, provided instant communication on services and potential problems.
Reservation Specialist2018 - 2019
Best BuyMinneapolis, MN
  • Maintained detailed computerized records of customer interactions and transactions* Troubleshoot service and equipment questions.
  • Help resolve any customer complaints.
  • Help provide customers with knowledge about windows operating system and demo Microsoft products.
Education
High School Diploma of null2018 - 2018
 
 
Christian Stone
Customer Relations Representative
Contact Information
Greenwood, SC
(490) 555-4450
cstone@example.com
Skills
  • Ensure Accuracy
  • High Volume
  • Product Information
  • Communication
  • Service Calls
  • Customer Accounts
  • Customer Complaints
  • Company Policies
  • Service Orders
  • Telephone Calls
 
 
Employment History
Customer Relations Representative2011 - Present
Sykes Enterprises
Greenwood, SC
  • Provided customer service and technical support for computer hardware and software for client companies.
  • Follow communication procedures, guidelines and policies.
Customer Relations Associate2010 - 2011
Teleperformance
Columbus, OH
  • Cross coordination with outside healthcare agencies was key for providing effective communication for the status of accounts and billing.
  • Assigned and coordinate work projects such as converting to new hardware and software.
  • Handled customer complaints, processed orders, and provided information about Comcast's products and services.
Customer Service Consultant (Part-Time)2008 - 2010
1st Source
South Bend, IN
  • Identified sales referrals while handling client service and transaction needs.
  • Perform and comply with all defined procedures for bank operations and client services.
  • Handle customer inquiries including all online banking product types.
  • Liaised with internal client on internal communication, Web communication and creative services requests.
Education
Bachelor's Degree of General Studies2007 - 2010
Indiana University South Bend
South Bend, IN
 
 
Kenneth Fisher
Customer Relations Representative
Contact Info
Abilene, TX
(780) 555-4275
kfisher@example.com
Skills
Complex Issues
Assesses Customer
Problem Resolution
Bank Products
ATM
CRM
Customer Retention
Customer Care
POS
Loan Portfolio
Employment History
Customer Relations Representative2016 - Present
TeleperformanceAbilene, TX
  • Implemented procedures and scripts to assist with customer care.
  • Credit customer accounts and collect payment
  • Utilized knowledge of PC hardware and Windows operating system to remotely assist customers troubleshoot and resolve software and hardware related issues.
Customer Relations Associate2015 - 2016
Blue Cross Blue Shield of TexasAbilene, TX
  • Served a direct liaison between other insurance companies and clients
  • Coordinated and facilitated health plan member participation in health care related initiatives.
  • Resolved health claim issues and ensured customers were assisted properly, while adhering to HIPAA guidelines and company policies.
  • Assist and resolve customer complaints via phone to their 2014 Private/Federal Affordable Care Act insurance policy.
  • Quoted and sold new business to potential customers in all 50 states.
Bank Specialist2005 - 2015
Bank of AmericaSanta Barbara, CA
  • Maintain ongoing communication with clients to navigate and support individual financial goals.
  • Assisted current and potential bank patrons with opening, closing, and understanding all bank products.
  • Discovered and referred cross-sell opportunites.
  • Provided technical telephone support for customer online banking and transactions such as fund transfers, bill pay assistance, banking alerts.
Education
Associate's Degree of Economics2003 - 2005
University of California, Santa BarbaraSanta Barbara, CA
 

What Should Be Included In A Customer Relations Representative Resume

1

1. Add Contact Information To Your Customer Relations Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Relations Representative Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Customer Relations Representative Resume Relevant Education Example #1
Bachelor's Degree In General Studies 2014 - 2016
Indiana University South Bend South Bend, IN
Customer Relations Representative Resume Relevant Education Example #2
Associate's Degree In Economics 2014 - 2016
University of California, Santa Barbara Santa Barbara, CA
3

3. Next, Create A Customer Relations Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Customer Relations Representative
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Customer Relations Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Service Operator
Xerox
  • Assisted technicians in the field complete work orders to aid in providing the customer with the best in home communication systems.
  • Answered high call volume calls for Cox Communications; Assisted customers with video, data and telephone issues.
  • Compiled documentation needed by accounts payable for payroll.
  • Received KODOS Award for patience and understanding towards customer and going beyond the call of duty to assist in resolving issues.

Work History Example # 2
Customer Relations Representative
AT&T
  • Assisted Consumer and Small Business customers in budgeting and obtaining services for their telecommunication needs while meeting monthly sales objectives.
  • Performed required maintenance such as inspecting, cleaning, and testing communication services facilities and associated equipment.
  • Provided customer solutions to plans: phones, cable, internet, & security.
  • Served as the main point of contact for telecommunication personnel of Fortune 500 clients.
  • Achieved certification in Internet Protocol Television Fundamentals and Data Communications and Networks

Work History Example # 3
Bank Specialist
JPMorgan Chase
  • Obtained my NMLS license for home mortgages.
  • Demonstrated strong communication, listening, management, and team leadership aptitude resulting in improved client relations and stronger acquisition opportunities.
  • attained Series 6, Series 63 FINRA Licenses, and New York State Life Insurance appointment.
  • Balanced bank ATM equipment as well as bank vault and teller drawers.
  • Passed National Component of NMLS S.A.F.E.

Work History Example # 4
Business Representative
Quest Diagnostics
  • Documented, reported and maintained result records while following mandatory HIPAA regulations.
  • provided client in-services on Specimen Collection and ICD-9 Coding for Medicare Limited Coverage Tests
  • Processed client supply orders through a variety of communication mechanisms.
  • Resolved everyday problems that occur with orders through internal investigations and client communication.
  • Resolved issues regarding missing paperwork and qualifications with old Medicare and Medicaid accounts.

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5

5. Highlight Your Customer Relations Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer relations representative resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Nationally Certified Medical Office Assistant (NCMOA)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021