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Job outlook for customer relations representatives in the United States
Customer relations representative job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer relations representative job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer relations representatives are projected over the next decade.
Customer relations representative salaries have increased 11% for customer relations representatives in the last 5 years.
There are over 488,647 customer relations representatives currently employed in the United States.
There are 235,295 active customer relations representative job openings in the US.
The average customer relations representative salary is $38,632.
Are customer relations representative jobs in demand?
Customer relations representative job and salary trends over time
Customer relations representative jobs over time
Customer relations representative job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 488,647 | 0.15% |
| 2020 | 496,743 | 0.15% |
| 2019 | 511,818 | 0.15% |
| 2018 | 503,432 | 0.15% |
| 2017 | 485,267 | 0.15% |
Average customer relations representative salary over time
Customer relations representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $38,632 | $18.57 | +3.2% |
| 2024 | $37,424 | $17.99 | +2.8% |
| 2023 | $36,389 | $17.49 | +2.6% |
| 2022 | $35,462 | $17.05 | +1.8% |
| 2021 | $34,826 | $16.74 | +1.8% |
Customer relations representative jobs by state
Most common states for customer relations representatives
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 909 | 68% |
| 2 | Iowa | 3,145,711 | 1,987 | 63% |
| 3 | North Dakota | 755,393 | 462 | 61% |
| 4 | District of Columbia | 693,972 | 394 | 57% |
| 5 | South Dakota | 869,666 | 463 | 53% |
| 6 | Montana | 1,050,493 | 518 | 49% |
| 7 | Nebraska | 1,920,076 | 900 | 47% |
| 8 | West Virginia | 1,815,857 | 835 | 46% |
| 9 | Wyoming | 579,315 | 269 | 46% |
| 10 | Minnesota | 5,576,606 | 2,512 | 45% |
| 11 | Kansas | 2,913,123 | 1,297 | 45% |
| 12 | Massachusetts | 6,859,819 | 2,923 | 43% |
| 13 | New Hampshire | 1,342,795 | 574 | 43% |
| 14 | Indiana | 6,666,818 | 2,785 | 42% |
| 15 | Delaware | 961,939 | 407 | 42% |
| 16 | Arizona | 7,016,270 | 2,775 | 40% |
| 17 | Kentucky | 4,454,189 | 1,782 | 40% |
| 18 | Rhode Island | 1,059,639 | 426 | 40% |
| 19 | Illinois | 12,802,023 | 4,830 | 38% |
| 20 | Missouri | 6,113,532 | 2,345 | 38% |
Most common cities for customer relations representatives
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Atlanta | 27 | 6% | $40,209 |
| 2 | Saint Paul | 13 | 4% | $39,399 |
| 3 | Saint Louis | 12 | 4% | $40,553 |
| 4 | Birmingham | 7 | 3% | $30,617 |
| 5 | Memphis | 13 | 2% | $31,448 |
| 6 | Minneapolis | 9 | 2% | $39,385 |
| 7 | Chicago | 21 | 1% | $40,957 |
| 8 | Houston | 18 | 1% | $32,780 |
| 9 | Phoenix | 13 | 1% | $35,413 |
| 10 | Dallas | 11 | 1% | $32,822 |
| 11 | San Antonio | 11 | 1% | $33,192 |
| 12 | Austin | 9 | 1% | $33,086 |
| 13 | Denver | 9 | 1% | $36,953 |
| 14 | Charlotte | 8 | 1% | $34,344 |
| 15 | Jacksonville | 8 | 1% | $32,898 |
| 16 | Portland | 8 | 1% | $43,284 |
| 17 | Los Angeles | 12 | 0% | $42,056 |
| 18 | New York | 9 | 0% | $44,009 |
Customer Relations Representative job outlook: Expert opinions
Our panel of customer relations representative experts
Charleston Southern University
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Customer Relations Representative?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!
What Customer Relations Representative skills would you recommend for someone trying to advance their career?
Sally Hiott B.S. MBA, DBA: To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
What will help Customer Relations Representatives increase their earning potential?
Sally Hiott B.S. MBA, DBA: The most wanted skill set that is on the rise are what we call "soft skills". Research shows us that with the increase in AI abilities for the workplace that it is becoming more and more important for humans to possess and exercise soft skills. These are things like respectful and caring communication on the front lines. Being intuitive and remaining calm when faced with upset customers. There are a lot more examples, but these soft skills increase your organizations relationships with your customers, which is why they are so highly valued