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What is a customer relations specialist and how to become one
As a customer relations specialist, you'll be responsible for building and maintaining lasting relationships with customers through timely and accurate communications. You'll maintain and update documents related to customer accounts and business reports. Additionally, you'll assist the technical and marketing teams in developing marketing materials and proposals. Furthermore, you'll confirm new customers before referring them to the appropriate sales manager. Also, you'll assist in developing sales and marketing strategies. Likewise, you'll develop and maintain sales incentive programs.
The basic educational requirement is a high school diploma or its equivalent. However, most employers prefer a bachelor's degree in a related field. Candidates must have at least three years of relevant work experience. You must possess problem-solving, multitasking, attention to detail, customer service, and communication skills. You must also be proficient in Microsoft Office. Customer relations specialists earn an average gross salary of $38,549 annually. This falls between $27,000 and $55,000.
What general advice would you give to a customer relations specialist?
Matthew McConn
Associate Professor of English Education, Department Chair, Binghamton University, SUNY
Avg. Salary $37,827
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.70%
Asian 7.45%
Black or African American 11.66%
Hispanic or Latino 19.47%
Unknown 5.26%
White 55.46%
Genderfemale 68.21%
male 31.79%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Customer relations specialist career paths
Key steps to become a customer relations specialist
Explore customer relations specialist education requirements
Start to develop specific customer relations specialist skills
Skills Percentages Customer Relations 37.14% Data Entry 10.05% Work Ethic 8.87% Customer Retention 4.52% Outbound Calls 4.51% Complete relevant customer relations specialist training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer relations specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer relations specialist based on U.S. Bureau of Labor Statistics data and data from real customer relations specialist resumes.Research customer relations specialist duties and responsibilities
- Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
- Verify insurance eligibility and benefits of patients that are being provide oxygen home and travel units and durable medical equipment.
- Create Powerpoint company informational videos.
- Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.
Prepare your customer relations specialist resume
When your background is strong enough, you can start writing your customer relations specialist resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer relations specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer relations specialist resume templates
Build a professional customer relations specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer relations specialist resume.
Apply for customer relations specialist jobs
Now it's time to start searching for a customer relations specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer relations specialist job
Are you a customer relations specialist?
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Average customer relations specialist salary
The average customer relations specialist salary in the United States is $37,827 per year or $18 per hour. Customer relations specialist salaries range between $27,000 and $52,000 per year.
What am I worth?
How do customer relations specialists rate their job?
Customer relations specialist reviews
remote job, more schedule flexibility
very low salary, no career growth, very stressful and not rewarding
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
I resolved consumer and retailer questions. That is gratifying.
Updated January 8, 2025
