As a customer relations specialist, you'll be responsible for building and maintaining lasting relationships with customers through timely and accurate communications. You'll maintain and update documents related to customer accounts and business reports. Additionally, you'll assist the technical and marketing teams in developing marketing materials and proposals. Furthermore, you'll confirm new customers before referring them to the appropriate sales manager. Also, you'll assist in developing sales and marketing strategies. Likewise, you'll develop and maintain sales incentive programs.
The basic educational requirement is a high school diploma or its equivalent. However, most employers prefer a bachelor's degree in a related field. Candidates must have at least three years of relevant work experience. You must possess problem-solving, multitasking, attention to detail, customer service, and communication skills. You must also be proficient in Microsoft Office. Customer relations specialists earn an average gross salary of $38,549 annually. This falls between $27,000 and $55,000.
There is more than meets the eye when it comes to being a customer relations specialist. For example, did you know that they make an average of $19.42 an hour? That's $40,401 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer relations specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
If you're interested in becoming a customer relations specialist, one of the first things to consider is how much education you need. We've determined that 52.1% of customer relations specialists have a bachelor's degree. In terms of higher education levels, we found that 5.5% of customer relations specialists have master's degrees. Even though most customer relations specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer relations specialist. When we researched the most common majors for a customer relations specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer relations specialist resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer relations specialist. In fact, many customer relations specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer relations specialists also have previous career experience in roles such as administrative assistant or cashier.