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Become A Customer Relations Specialist

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Working As A Customer Relations Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $40,227

    Average Salary

What Does A Customer Relations Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Relations Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Relations Specialist jobs

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Customer Relations Specialist Career Paths

Customer Relations Specialist
Project Manager Program Manager General Manager
Account Manager
5 Yearsyrs
Analyst Program Manager General Manager
Area Manager
7 Yearsyrs
Sales Specialist Personal Banker Operation Supervisor
Assistant General Manager
5 Yearsyrs
Project Manager Construction Manager Operations Manager
Branch Manager
6 Yearsyrs
Customer Support Specialist Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Service Manager Office Manager
Business Office Manager
8 Yearsyrs
Customer Care Representative Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Analyst Business Analyst Product Manager
Director Of Sales
10 Yearsyrs
Account Manager Sales Manager
General Manager
7 Yearsyrs
Customer Support Specialist Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Sales Specialist Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Service Manager General Manager Account Executive
Office Manager
5 Yearsyrs
Technical Support Specialist Specialist Account Manager
Relationship Manager
6 Yearsyrs
Customer Relations Representative Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Technical Support Specialist Operations Manager Account Executive
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Customer Care Representative Inside Sales Representative Senior Sales Representative
Senior Representative
5 Yearsyrs
Specialist Security Officer Technician
Service Manager
7 Yearsyrs
Customer Relations Representative Account Manager Account Executive
Territory Manager
7 Yearsyrs
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Average Length of Employment
Customer Liaison 3.1 years
Account Specialist 2.7 years
Service Specialist 2.7 years
Customs Consultant 2.6 years
Center Specialist 2.6 years
Specialist 2.5 years
Customer Agent 2.0 years
Customer Assistant 1.9 years
Customer Advisor 1.9 years
Customer Associate 1.8 years
Home Agent 1.7 years
Contact Agent 1.4 years
Top Employers Before
Internship 5.5%
Cashier 5.2%
Supervisor 2.6%
Server 2.5%
Manager 2.4%
Top Employers After
Supervisor 4.1%
Manager 3.7%
Internship 3.7%
Specialist 3.5%
Cashier 2.9%

Customer Relations Specialist Demographics

Gender

Female

68.5%

Male

28.9%

Unknown

2.6%
Ethnicity

White

79.7%

Hispanic or Latino

11.1%

Asian

7.2%

Unknown

1.4%

Black or African American

0.5%
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Languages Spoken

Spanish

56.5%

French

9.3%

Portuguese

6.2%

Mandarin

3.7%

Japanese

3.7%

Russian

2.5%

Italian

2.5%

German

2.5%

Korean

1.9%

Carrier

1.9%

Chinese

1.9%

Filipino

1.2%

Tagalog

1.2%

Polish

1.2%

Vietnamese

0.6%

Hindi

0.6%

Armenian

0.6%

Thai

0.6%

Dakota

0.6%

Albanian

0.6%
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Customer Relations Specialist Education

Schools

University of Phoenix

25.4%

Strayer University

8.3%

West Virginia University

6.0%

Southern New Hampshire University

6.0%

University of Central Florida

4.4%

Liberty University

4.4%

Ashford University

4.0%

American InterContinental University

4.0%

Kaplan University

4.0%

University of North Texas

3.6%

Western Michigan University

3.6%

Wayne State University

3.2%

Arizona State University

3.2%

Ohio State University

3.2%

Capella University

3.2%

University of North Carolina at Greensboro

2.8%

University of Cincinnati

2.8%

University of Alabama at Birmingham

2.8%

University of Mississippi

2.8%

Des Moines Area Community College

2.8%
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Majors

Business

32.5%

Psychology

8.6%

Communication

7.6%

Marketing

5.3%

Criminal Justice

4.9%

Accounting

4.5%

Human Resources Management

3.8%

Health Care Administration

3.6%

Management

3.4%

Sociology

3.1%

General Studies

2.9%

Liberal Arts

2.8%

Public Relations

2.8%

English

2.4%

Medical Assisting Services

2.4%

Nursing

2.2%

Political Science

1.9%

Finance

1.7%

Computer Information Systems

1.7%

Education

1.7%
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Degrees

Bachelors

41.3%

Other

27.4%

Associate

12.2%

Masters

11.2%

Certificate

5.3%

Diploma

1.5%

License

0.6%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Relations Specialist Salaries

Job Title Company Location Start Date Salary
Customer Relations Specialist Foxconn Assembly LLC Houston, TX Dec 23, 2016 $82,826
Specialist Customer Relations School District of Palm Beach County West Palm Beach, FL Oct 01, 2011 $71,140
Customer Relations Specialist EWIZ Express Corporation San Jose, CA Jan 09, 2016 $54,000
Customer Relations Specialist/Marketing Associated Consulting Civil & Environmntl SVCS Inc. Los Angeles, CA Sep 22, 2010 $52,175
Customer Relations Specialist Tenergy Corporation Fremont, CA Oct 15, 2014 $51,000
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Dec 09, 2016 $47,133
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Feb 09, 2016 $47,133
Communications and Customer Relations Specialist Hua Tong Engineering Group, Inc. San Francisco, CA Sep 13, 2014 $45,864
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Aug 24, 2015 $45,000
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Aug 25, 2016 $44,845
Customer Relations Specialist EWIZ Express Corporation San Jose, CA Aug 25, 2016 $44,845
Customer Relations Specialist Bizlink Technology, Inc. Fremont, CA Jan 01, 2014 $41,787
Customer Relations Specialist Ma Laboratories, Inc. Industry, CA Aug 19, 2015 $41,621
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Sep 01, 2014 $40,227
Customer Relations Specialist Foxconn Assembly LLC Houston, TX Aug 20, 2016 $40,000
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Sep 01, 2013 $40,000
Customer Relations Specialist Ma Laboratories, Inc. Glendale Heights, IL Aug 19, 2015 $39,853
Customer Relations Specialist EWIZ Express Corporation San Jose, CA Sep 01, 2013 $39,416
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Sep 01, 2013 $39,416

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Top Skills for A Customer Relations Specialist

CustomerServiceRepresentativesCustomerRelationsEnsureCustomerSatisfactionCustomerComplaintsDataEntryCustomerInquiriesCustomerAccountsPhoneCallsFinancialCustomerServiceIssuesHighVolumeInboundCustomerCallsInternalDepartmentsCreditCardCustomerServiceCallsNewAccountsCustomerInteractionsOutboundCallsCustomerRetentionCommunicationSkills

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Top Customer Relations Specialist Skills

  1. Customer Service Representatives
  2. Customer Relations
  3. Ensure Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Job duties also included training new customer service representatives.
  • Maintain correspondence records to monitor all customer relations activities.
  • Assisted customers with personalized order requests by establishing manufacturing procedures and guidelines to ensure customer satisfaction.
  • Worked with upper management to assure accuracy of customer complaints and offered resolutions.
  • Completed supporting paperwork and data entry as required.

Top Customer Relations Specialist Employers

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