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As a customer relations specialist, you'll be responsible for building and maintaining lasting relationships with customers through timely and accurate communications. You'll maintain and update documents related to customer accounts and business reports. Additionally, you'll assist the technical and marketing teams in developing marketing materials and proposals. Furthermore, you'll confirm new customers before referring them to the appropriate sales manager. Also, you'll assist in developing sales and marketing strategies. Likewise, you'll develop and maintain sales incentive programs.

The basic educational requirement is a high school diploma or its equivalent. However, most employers prefer a bachelor's degree in a related field. Candidates must have at least three years of relevant work experience. You must possess problem-solving, multitasking, attention to detail, customer service, and communication skills. You must also be proficient in Microsoft Office. Customer relations specialists earn an average gross salary of $38,549 annually. This falls between $27,000 and $55,000.

There is more than meets the eye when it comes to being a customer relations specialist. For example, did you know that they make an average of $19.42 an hour? That's $40,401 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Relations Specialist Do

There are certain skills that many customer relations specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Relations Specialist does

How To Become a Customer Relations Specialist

If you're interested in becoming a customer relations specialist, one of the first things to consider is how much education you need. We've determined that 52.1% of customer relations specialists have a bachelor's degree. In terms of higher education levels, we found that 5.5% of customer relations specialists have master's degrees. Even though most customer relations specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer relations specialist. When we researched the most common majors for a customer relations specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer relations specialist resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer relations specialist. In fact, many customer relations specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer relations specialists also have previous career experience in roles such as administrative assistant or cashier.

Customer Relations Specialist Career Paths

Average Salary for a Customer Relations Specialist

Customer Relations Specialists in America make an average salary of $40,401 per year or $19 per hour. The top 10 percent makes over $60,000 per year, while the bottom 10 percent under $27,000 per year.
Average Customer Relations Specialist Salary
$40,401 Yearly
$19.42 hourly
$27,000
10 %
$40,000
Median
$60,000
90 %

What Am I Worth?

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Customer Relations Specialist Education

Customer Relations Specialist Majors

33.1 %

Customer Relations Specialist Degrees

Bachelors

52.1 %

Associate

21.3 %

High School Diploma

13.6 %

Top Skills For a Customer Relations Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 29.6% of customer relations specialists listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Relations Specialist Resume templates

Zippia allows you to choose from different easy-to-use Customer Relations Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Relations Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Relations Specialist Demographics

Customer Relations Specialist Gender Distribution

Female
Female
68%
Male
Male
32%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer relations specialists, 68.2% of them are women, while 31.8% are men.

  • The most common race/ethnicity among customer relations specialists is White, which makes up 60.3% of all customer relations specialists.

  • The most common foreign language among customer relations specialists is Spanish at 56.8%.

Online Courses For Customer Relations Specialist That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Customer Service, Customer Support, And Customer Experience
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Customer Service Mastery: Delight Every Customer
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Best States For a Customer Relations Specialist

Some places are better than others when it comes to starting a career as a customer relations specialist. The best states for people in this position are Massachusetts, Connecticut, New Hampshire, and New Jersey. Customer relations specialists make the most in Massachusetts with an average salary of $55,689. Whereas in Connecticut and New Hampshire, they would average $55,488 and $55,383, respectively. While customer relations specialists would only make an average of $55,364 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Customer Relations Specialist Jobs:
1,040
Highest 10% Earn:
$95,000
Location Quotient:
1.12 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Hampshire

Total Customer Relations Specialist Jobs:
518
Highest 10% Earn:
$94,000
Location Quotient:
1.05 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Customer Relations Specialist Jobs:
2,056
Highest 10% Earn:
$95,000
Location Quotient:
0.92 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Relations Specialists

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Top Customer Relations Specialist Employers

Most Common Employers For Customer Relations Specialist

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Allstate$44,004$21.1619
2The Hartford$40,623$19.5344
3Bernie & Phyl's Furniture$40,401$19.4222
4SCANA$39,384$18.9362
5Suburban Propane$39,086$18.7966
6General Motors$38,882$18.6920
7AT&T$38,731$18.6290
8Nationstar Mortgage$38,492$18.5131
9Park Ave Motor Corp$38,414$18.4719
10BMW Financial Services$37,734$18.1457

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