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Become A Customer Relations Specialist

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Working As A Customer Relations Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $40,227

    Average Salary

What Does A Customer Relations Specialist Do At Kelly Services

* Answers and responds to telephone and/or electronic inquiries regarding policy owner eligibility and claims processing.
* Documents all calls and related correspondence using the an insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.
* Provides prompt, courteous and excellent service to internal and external customers at all times.
* This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
* Identifies service opportunities and suggests innovative ideas for improvement.
* Handles multiple products and services intermittently while meeting established service requirements and standards.
* Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.
* Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
* Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required.
* This includes updating databases and recording information in the proper location

What Does A Customer Relations Specialist Do At Rollins, Inc.

* Performs outbound calls to customers to follow-up on service received
* Answers inbound customer service calls with an open, friendly greeting
* Utilizes strong listening skills and probing questions to identify the customer’s concern and evaluate their needs
* Uses strong communication skills to communicate/empathize with customers
* Updates customer information in the system through accurate, timely data entry
* Provides reliable follow-up with the customer within the communicated window of time
* Entering payroll and ensuring accuracy
* Performing Accounts Payable

What Does A Customer Relations Specialist Do At DHL Global Forwarding

* Handles incoming calls with the intent of providing customer satisfaction, retention, and/or extending contact to sell new or additional products and/or services
* Works in conjunction with outside sales representatives to provide pre-and /or post-sales support
* Proactively informs customer on shipment status, exceptions and provides timely updates on incident solution
* Provides spot quotations and closes contract
* Accepts all orders (from customer or overseas office) and processes them for handover to Operations
* Effectively handles any customer issues; solves customer issues, or assigns tasks to other functions in a time efficient manner
* Acts as first contact point for customer claims for notification and reception of claims and respective document collection
* Collaborates closely with Operations, Sales, and other departments for smooth handling of shipments with continuous updates
* Reviews customer reports and provides to customer

What Does A Customer Relations Specialist Do At Valvoline Instant Oil Change

* Delivers a positive first impression to each guest by having a warm and friendly greeting.
* Performs Outback procedure when necessary on the vehicles that arrive on the lot of the service center.
* Adheres to all company policies and SuperPro® 10 procedures.
* Performs top-side basic services by adhering to VIOC procedures.
* Performs second-party checks for bottom-side technician by visually verifying and performing call-outs to ensure all necessary services have been performed correctly.
* Requests second-party checks on the bottom-side of the vehicle by using proper call-outs for each item to ensure all necessary services have been performed correctly.
* Maintains the top-side service area keeping the guest waiting areas clean and neat.
* Such as counters, rest rooms, and waiting area.
* To help maintain VIOC’s reputation for quality service and to attract guests and avoid safety hazards.
* Performs other duties as assigned

What Does A Customer Relations Specialist Do At Big Brothers Big Sisters of The Bay Area

* Effectively guiding volunteers from the first point of contact to active enrollment in the program, keeping them engaged and helping to eliminate any barriers interfering with the enrollment process
* Responding to all inquiries from volunteers and parental contacts in a prompt and informative manner
* Accurately tracking and maintaining recurring contact with potential volunteers and families who have not yet begun the enrollment process
* Accurately entering information into the agency’s database
* May require communicationwith native speakers ofSpanish
* The Big Brothers Big Sisters Mission:
* To provide children facing adversity with strong and enduring, professionally supported 1-to
* relationships that change their lives for the better, forever.
* The Big Brothers Big Sisters Vision:
* That all children achieve success in life.
* Changing Perspectives.
* Changing Lives.
* For more than 100 years, Big Brothers Big Sisters has operated under the belief that inherent in every child is the ability to succeed and thrive in life.
* As the nation’s largest donor and volunteer supported mentoring network, Big Brothers Big Sisters makes and monitors meaningful matches between adult volunteers (“Bigs”) and children (“Littles”), ages 6 through 18, in communities across the country.
* We develop positive relationships that have a direct and lasting effect on the lives of young people

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How To Become A Customer Relations Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Relations Specialist jobs

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Real Customer Relations Specialist Salaries

Job Title Company Location Start Date Salary
Customer Relations Specialist Foxconn Assembly LLC Houston, TX Dec 23, 2016 $82,826
Specialist Customer Relations School District of Palm Beach County West Palm Beach, FL Oct 01, 2011 $71,140
Customer Relations Specialist EWIZ Express Corporation San Jose, CA Jan 09, 2016 $54,000
Customer Relations Specialist/Marketing Associated Consulting Civil & Environmntl SVCS Inc. Los Angeles, CA Sep 22, 2010 $52,175
Customer Relations Specialist Tenergy Corporation Fremont, CA Oct 15, 2014 $51,000
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Dec 09, 2016 $47,133
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Feb 09, 2016 $47,133
Communications and Customer Relations Specialist Hua Tong Engineering Group, Inc. San Francisco, CA Sep 13, 2014 $45,864
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Aug 24, 2015 $45,000
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Aug 25, 2016 $44,845
Customer Relations Specialist EWIZ Express Corporation San Jose, CA Aug 25, 2016 $44,845
Customer Relations Specialist Bizlink Technology, Inc. Fremont, CA Jan 01, 2014 $41,787
Customer Relations Specialist Ma Laboratories, Inc. Industry, CA Aug 19, 2015 $41,621
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Sep 01, 2014 $40,227
Customer Relations Specialist Foxconn Assembly LLC Houston, TX Aug 20, 2016 $40,000
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Sep 01, 2013 $40,000
Customer Relations Specialist Ma Laboratories, Inc. Glendale Heights, IL Aug 19, 2015 $39,853
Customer Relations Specialist EWIZ Express Corporation San Jose, CA Sep 01, 2013 $39,416
Customer Relations Specialist Ma Laboratories, Inc. San Jose, CA Sep 01, 2013 $39,416

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Top Skills for A Customer Relations Specialist

CustomerServiceRepresentativesCustomerRelationsEnsureCustomerSatisfactionCustomerComplaintsDataEntryCustomerInquiriesCustomerAccountsPhoneCallsFinancialCustomerServiceIssuesHighVolumeInboundCustomerCallsInternalDepartmentsCreditCardCustomerServiceCallsNewAccountsCustomerInteractionsOutboundCallsCustomerRetentionCommunicationSkills

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Top Customer Relations Specialist Skills

  1. Customer Service Representatives
  2. Customer Relations
  3. Ensure Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Job duties also included training new customer service representatives.
  • Maintain correspondence records to monitor all customer relations activities.
  • Assisted customers with personalized order requests by establishing manufacturing procedures and guidelines to ensure customer satisfaction.
  • Worked with upper management to assure accuracy of customer complaints and offered resolutions.
  • Completed supporting paperwork and data entry as required.

Top Customer Relations Specialist Employers

Customer Relations Specialist Videos

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