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The differences between customer relations specialists and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations specialist and a customer engagement specialist. Additionally, a customer engagement specialist has an average salary of $41,014, which is higher than the $37,827 average annual salary of a customer relations specialist.
The top three skills for a customer relations specialist include customer relations, data entry and work ethic. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
| Customer Relations Specialist | Customer Engagement Specialist | |
| Yearly salary | $37,827 | $41,014 |
| Hourly rate | $18.19 | $19.72 |
| Growth rate | -4% | -4% |
| Number of jobs | 215,862 | 217,031 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Customer relations specialists and customer engagement specialists have different pay scales, as shown below.
| Customer Relations Specialist | Customer Engagement Specialist | |
| Average salary | $37,827 | $41,014 |
| Salary range | Between $27,000 And $52,000 | Between $25,000 And $64,000 |
| Highest paying City | Columbia, MD | Washington, DC |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Deloitte | NVIDIA |
| Best paying industry | Automotive | Health Care |
There are a few differences between a customer relations specialist and a customer engagement specialist in terms of educational background:
| Customer Relations Specialist | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations specialists' and customer engagement specialists' demographics:
| Customer Relations Specialist | Customer Engagement Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.8% Female, 68.2% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |