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The differences between customer relations specialists and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations specialist and a customer service liaison. Additionally, a customer relations specialist has an average salary of $37,827, which is higher than the $36,143 average annual salary of a customer service liaison.
The top three skills for a customer relations specialist include customer relations, data entry and work ethic. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.
| Customer Relations Specialist | Customer Service Liaison | |
| Yearly salary | $37,827 | $36,143 |
| Hourly rate | $18.19 | $17.38 |
| Growth rate | -4% | -4% |
| Number of jobs | 215,862 | 206,705 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 54% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Customer relations specialists and customer service liaisons have different pay scales, as shown below.
| Customer Relations Specialist | Customer Service Liaison | |
| Average salary | $37,827 | $36,143 |
| Salary range | Between $27,000 And $52,000 | Between $27,000 And $47,000 |
| Highest paying City | Columbia, MD | Washington, DC |
| Highest paying state | Massachusetts | California |
| Best paying company | Deloitte | Pwc |
| Best paying industry | Automotive | Technology |
There are a few differences between a customer relations specialist and a customer service liaison in terms of educational background:
| Customer Relations Specialist | Customer Service Liaison | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations specialists' and customer service liaisons' demographics:
| Customer Relations Specialist | Customer Service Liaison | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.8% Female, 68.2% | Male, 35.5% Female, 64.5% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |