Customer relations specialist job description

The Grace Company helps connect people to their passions. We strive to provide new opportunities to a larger community by making what they love more accessible. From the services we offer, to the inception of a product's design, we focus on providing the best customer experience possible. Our purpose is to enrich people's lives, and love seeing their craft be used to enrich the lives of others.

Our Customer Relations team builds strong relationships with direct customers, dealers, and distributors. Team members take in-bound customer service / sales calls while coordinating with dealers and potential dealers regarding sales, promotions, and marketing campaigns. Select travel to national and international trade shows and events is also an opportunity.

Responsibilities will also include detailed verbal and written communication in the English language to build relationships, drive business growth, and increase revenue. Candidates must have a confident and dynamic personality with a willingness to wear different hats regarding additional responsibilities and assigned tasks. Other responsibilities and qualifications include:

Excellent time management, the ability to correctly assess customer and dealer needs and define the correct actions/resources required to meet their needs.

The ability to work with customers, dealers, work associates, and to work individually or with a group successfully.
A willingness to fully participate and take a proactive approach regarding business initiatives.
This is a full-time position. Hourly wage will range between $16.83 - $22.12 ($35,000 - $46,000 annual) depending on skills and experience. Grace Company is a leader in our industry, with over 35 years of experience creating innovative products for quilters.
Employee Benefits
Paid holidays Paid vacation along with a generous personal-time accrual program Employee-friendly work environment including schedule flexibility Convenient commute with easy access off I-215/UT 201 IRA Retirement Plan with Company matching funds



Job Posted by ApplicantPro

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:



Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise.
As a Customer Relations Specialist you will:


Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned.
Qualities and skills we are looking for:


Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills
Physical Demands:


Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:


High school diploma or equivalent combination of education and experience Previous clerical experience preferred
Position Type


Full-Time/Regular
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Want to make a difference with an organization who's purpose driven mission is to provide superior compassionate care?
This may be the place for you!
When you profoundly impact someone's life for the better, it's hard to call it a job. We see it as a calling! You are about to be part of something bigger. Here, you'll find a career that means something, an inspiring work environment, the opportunity to use your skills to make a real difference and a sense of accomplishment not easily replicated elsewhere. You'll be part of the Agape Care family who is improving the quality of life for those facing advanced illness by delivering a level of care that is second to none! We are a community based hospice with local staff serving the local community in South Carolina and named a four time winner of "Best Place to Work in Healthcare!"
Essential Functions
The Customer Relations Specialist is responsible for converting referrals for delivery of services,taking referrals, data entry, answering inquiries, and disseminating information about the agency. This position establishes and maintains effective and efficient systems for patient referral, data entry, and communications to support the department in securing referrals. This position assists with daily operations of the agency including coordinating referrals and maintaining communication between Clinical Supervisor's and the agency.
Establishes and maintains effective and efficient systems for patient referrals to ensureproper intake and dissemination of informationregarding patient referrals, eligibility requirements,and community resources. Accepts patients for referrals utilizing an established system for patient referrals in accordance with the administrative policy. Receives, interprets and manages patient/ client referrals with the intent of converting to actual admissions for services Answers all inquires regarding agency services and disseminates appropriate information including referrals to community resources. Displays excellent customer relations skills at all times. Accurately documents or tracks all referrals received by the agency for trending reports. Responsive to internal and external customer needs. Satisfies expectations and requirements of external and internal customers. Maintains current knowledge of, and effects compliance with all federal, state and local regulations. Maintains organized, effective and efficient systemsand communication to ensure the continuity of quality patient care delivered. Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity. Accurately & in a timely manner transfers referrals to supervisor or scheduler for patient evaluation. Notifies supervisor of any problems requiringadministrative attention and intervention. Accurately data processes all necessary information into the company database software for immediate use. Provides an environment which promotes respect for patient, privacy, and property. Demonstrates knowledge of the patient's Bill of Rights and upholds patient's rights. Practices accepted infection control principles Follows all infection control guidelines and standards per Agency policy. Demonstrates commitment, professional growthand competency. Attends meetings and assigned in-service programs. Attends training, education, seminars, or other means of learning as permitted and required by supervisor and/or director. Written and verbal communication is expressed clearly, professionally and in a cooperative manner. Participates on committees and task forces as requested. Promotes the Agency philosophy, mission statement and administrative policies to ensure quality of care. Maintains patient & staff privacy and confidentiality at all times pursuant to the HIPAA Privacy Final Rule. Maintains availability by phone as directed by company policy. Promotes Agency image by adhering to the dress code set forth by the company and departmental standards. Reports to work as scheduled. Meets minimum productivity requirements based on agency standard. Abides by company policy and procedures as outlined by company policy manual. Performs other duties as assigned by the Supervisor.
Qualifications
Minimum Qualifications/Requirements:
EDUCATION : Associate Degree preferred.
LICENSURE : Not Applicable
EXPERIENCE : 1-year experience in a health care setting.
SKILLS: Requires interpersonal skills and ability to communicate professional and effectively with staff and take patient referrals. Knowledge of medical terminology required, Medicare and Medicaid payment guidelines necessary and 3rd party payors preferred. Able to demonstrate problem-solving skills, organizational skills and attention to detail. Must have strong verbal and written communication skills. Ability to operate computer equipment, FAX and photocopy machines necessary. Proficiency in Microsoft Office Suite and data entry skills. Responds to suggestion constructively. Skilled in conflict resolution. Requires proven interpersonal, coordination and leadership skills with ability to communicate professionally and effectively.
TRANSPORTATION : Not Applicable
HEALTH STATUS : Meets all applicable agency policies and procedures related to health screening and required testing.
Physical Requirements/Working Conditions:
1.Complete required work on a daily basis.
2.Cope with work involving ill, disabled, and dying patients.
3.Sit, stand, bend, lift, and move intermittently. Must be able to lift at least 25lbs.
4.Move equipment and supplies necessary for job functions.
5.Read in a 12 point or larger type, speak and write English in order to fulfill job functions in an understandable way.
6.See/hear or use prosthetics that enable accomplishment of job.
7.Meet the health requirements of the agency.
8.Possible exposure to infectious diseases.
9.Abide by all occupational safety and blood borne pathogen protocol to minimize illness and/or injury.