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Customer relations specialist skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Sally Hiott B.S. MBA, DBA,

Elisha Blankson

Customer relations specialist example skills

Below we've compiled a list of the most critical customer relations specialist skills. We ranked the top skills for customer relations specialists based on the percentage of resumes they appeared on. For example, 37.1% of customer relations specialist resumes contained customer relations as a skill. Continue reading to find out what skills a customer relations specialist needs to be successful in the workplace.

15 customer relations specialist skills for your resume and career

1. Customer Relations

Here's how customer relations specialists use customer relations:

Assisted in the development of recommendations for actions and coordinated with Customer Relations Director to resolve operational and procedural problems.
Assisted customer relations manager directly with supervision and training of support staff as well as personalized tasks as delegated.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer relations specialists use data entry:

Distribute new patient referrals upon completion of data entry to appropriate staff/departments for continued processing.
Verified and transcribed data entry to update database customer confidential account information.

3. Work Ethic

Here's how customer relations specialists use work ethic:

Exemplify a strong work ethic.
Received All-star of the quarter for great leadership and work ethics.

4. Customer Retention

Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

Here's how customer relations specialists use customer retention:

Directed exceptional customer retention and conflict resolution efforts to ensure loyalty and customer satisfaction with company products.
Received multiple awards for customer retention.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer relations specialists use outbound calls:

Make outbound calls to participants for updates on research case created and monitored by myself - relaying resolutions and/or requesting information.
Placed outbound calls to customers who requested a call back and helped resolve issues through mediation/conference calling and technical support.

6. Schedule Appointments

Here's how customer relations specialists use schedule appointments:

Schedule appointments for appropriate salesmen.
Develop leads, schedule appointments, identify customer needs, and sell/market appropriate products and services while servicing customers.

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7. Background Checks

Here's how customer relations specialists use background checks:

Collected / Organized / Queried / Maintained highly confidential and accurate data including reference checks, criminal & child-abuse background checks.
Conducted federal background checks, national sexual offender's checks and reference checks for all incoming volunteers.

8. Service Appointments

Here's how customer relations specialists use service appointments:

Followed up with Customers for Sales and Service appointments Scheduled Maintenance Appointment Solicited business from Inactive Customers
Schedule Service appointments for customers and review their accounts to see if they need other services.

9. Propane

Here's how customer relations specialists use propane:

Managed the daily office processes of the fast-paced Central Oregon district of America's largest residential and commercial propane delivery company.
Fill and exchange both propane and industrial gasses for heating, welding, cutting and various other trade uses.

10. Strong Customer Service

Here's how customer relations specialists use strong customer service:

Assisted register personnel as required and ensured strong customer service standards were maintained in accordance with company policy.
Provided strong customer service to wholesale business customers.

11. Customer Complaints

Here's how customer relations specialists use customer complaints:

Evaluated/responded to customer complaints/compliments with appropriate responses, apologies or compensation, then logged stats for FAA regulation/history purposes.
Communicated with management customer complaints - Provided excellent customer service over the phone - Input and revised corporate orders

12. Customer Inquiries

Here's how customer relations specialists use customer inquiries:

Answered customer inquiries with a professional attitude and consultative manner while adhering to measurable department goals.
Serviced customer inquiries promptly and provided accurate policy information, while cross-selling beneficial products to customers.

13. Customer Accounts

Here's how customer relations specialists use customer accounts:

Processed data of new customer accounts while maintaining existing customer accounts and implementing any changes with the utmost confidentiality.
Use computerized customer records to answer questions regarding customer accounts.

14. Customer Satisfaction

Here's how customer relations specialists use customer satisfaction:

Documented and reported customer service issues to senior management, providing recommendations for enhancements to business processes and improving customer satisfaction.
Created customer satisfaction in difficult situations through listening and understanding client concerns and addressing them with professionalism and friendliness.

15. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how customer relations specialists use customer interaction:

Utilized a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
Implemented a listening procedure for loan processors to ensure quality customer interaction.

5 Customer Relations Specialist resume examples

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What skills help Customer Relations Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer relations specialist skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.

What type of skills will young customer relations specialists need?

Elisha Blankson

Program Director NCCU, Assistant Professor, North Carolina Central University

Graduates will need a skill set about the field in which they received training and additional skills useful to the job market. For example, with the changing demographics in the United States, extra skills in information technology and foreign languages will be a plus when entering the job market.

Do you want to know more?

List of customer relations specialist skills to add to your resume

The most important skills for a customer relations specialist resume and required skills for a customer relations specialist to have include:

Customer Relations
Data Entry
Work Ethic
Customer Retention
Outbound Calls
Schedule Appointments
Background Checks
Service Appointments
Propane
Strong Customer Service
Customer Complaints
Customer Inquiries
Customer Accounts
Customer Satisfaction
Customer Interaction
Product Knowledge

Customer Care
Inbound Customer Calls
Medicare
Credit Card
Customer Calls
Facebook
Customer Orders
Customer Service
CRS
Payment Arrangements
Customer Issues
Customer Support
Customer Feedback
Customer Loyalty
Billing Inquiries
Sales Orders

Problem Resolution
Quality Customer Service
Billing Issues
Computer System
BMW
Technical Issues
Service Problems
Service Orders
Customer Problems
Quality Standards
PowerPoint
Delinquent Accounts
Policy Changes
Business Bureau

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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