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Become A Customer Relationship Management Consultant

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Working As A Customer Relationship Management Consultant

  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Processing Information
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Mostly Sitting

  • Repetitive

  • $103,336

    Average Salary

What Does A Customer Relationship Management Consultant Do At Accenture

* Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives.
* Involved in setting strategic direction to establish near term goals for area of responsibility.
* Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters.
* Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.
* Decisions have a major day to day impact on area of responsibility.
* Has latitude in decision-making and determining objectives and approaches to critical assignments.
* Decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility.
* Manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
* It is our intention for our people to live where they work and work where they live.
* However, in the context of our profession and serving our clients there may be times when you will need to travel

What Does A Customer Relationship Management Consultant Do At Comcast

* Acountable for defining future state best-in-class' solutions and ensuring the successful deployment for all of the operational components for the strategic systems
* Focus areas include Sales, Marketing and operations
* Customer communications/campaign roadmap governance including product features, use cases, enhancements, and requirements gathering
* Work with communication and divisional governance teams to manage priorities and the pipeline of new use cases
* Responsible for driving standardization of processes and workflows across the organization
* Program management across multiple tests, pilots and campaigns.
* Coordinate with marketing and sales stakeholders to develop and manage communications strategy for planning and execution
* End to end view of the customer journey to drive increased engagement and connects
* Own approach and ongoing requirements to drive use case evolution
* Uses a methodical yet collaborative approach to each project by:
* Measuring the process and questioning the capability and quality
* Defining the problem statement
* Performing a gap analysis between the customers expectation and current process
* Responsible for the strategy and deployment of quarterly plans
* Education and Experience
* Education Level
* Bachelor's Degree or Equivalent; MBA preferred
* Field of Study Formal study in marketing, campaign managment, and/or analytics preferred.
* Customer experience or customer journey experience a must.
* Certifications
* NA

What Does A Customer Relationship Management Consultant Do At Home Depot

* Defining, executing and optimizing the multi channel customer experiences associated with The Home Depot's CRM programs.
* Develop robust integrated multi channel contact strategies across all touch points and points of engagement to drive increased revenue and margin for top customers and drive engagement for passive customers.
* Own and manage the overall budget associated with CRM programs.
* Responsible for executing according to annual plan.
* Lead the development and implementation of PROl and Consumer segment strategies across the company and develop lead generation and customer acquisition plans.
* Work closely with Customer Insights and IT teams to ensure the correct insights and systems are being leveraged.
* Partner with Marketing and Advertising to integrate CRM programs into the overall corporate marketing initiatives.
* Establish an integrated look and feel across The Home Depot's CRM offering.
* Collaboration with internal stakeholders and other external partners.
* Development and management of all KPIs associated with program performance and customer health check.
* Talent development and priority setting across the CRM team.
* Nature and Scope:
* Position reports to VP Customer
* Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues -- including selection, termination, performance appraisal and professional development of subordinates

What Does A Customer Relationship Management Consultant Do At Petco

* Business owner for leader for management, distribution and monetization of customer data for Petco Inc., including technical and process improvements Accountable for quality of enterprise customer/pet/vet data: includes hygiene, appends, enrichment and contact permissions as well as quality assessment processes, measures and reporting Accountable for developing and maintaining practice for customer data privacy compliance, stewardship and policies and practices of compliance across a large number of cross-functional partners.
* Responsible for identifying key stakeholders, establishing decision rights and hierarchies and clarifying cross functional accountabilities Work with central architecture team to establish data usage and data definition parameters, and develop a process and roles and responsibilities for ongoing management/governance of data Accountable for choice, user adoption and rollout of tools, measures, and overall COO for customer systems (includes distribution tools).
* Jointly accountable with IT for implementation and ongoing management.
* Includes BI tools used for customer data as well as business-owned feeder and distribution tools.
* Responsible for management of hosted tools for campaign management for all channels Responsible for core customer reporting and data governance and analysis of key metrics on data quality

What Does A Customer Relationship Management Consultant Do At IBM

* Work closely with Enterprise Product Owners, Functional Solution Architects and directly with stakeholders to architect technology solutions to meet client needs.
* Be recognized as a functional expert in our CRM solution domain.
* Have ownership of the solution from end to end and be responsible for architecting and documenting a technical solution based on project requirements and industry best practices.
* Lead and mentor the development team on the project.
* Enforce sound development practices and ensure the quality delivery of enterprise solutions.
* Serve as a trusted advisor to our stakeholders.
* Contribute excellence in a highly collaborative, team-oriented environment.
* Location: Cambridge, MA or Atlanta, GA

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How To Become A Customer Relationship Management Consultant

A bachelor’s degree in a computer or information science field is common, although not always a requirement. Some firms hire analysts with business or liberal arts degrees who have skills in information technology or computer programming.

Education

Most computer systems analysts have a bachelor’s degree in a computer-related field. Because these analysts also are heavily involved in the business side of a company, it may be helpful to take business courses or major in management information systems.

Some employers prefer applicants who have a master's degree in business administration (MBA) with a concentration in information systems. For more technically complex jobs, a master’s degree in computer science may be more appropriate.

Although many computer systems analysts have technical degrees, such a degree is not always a requirement. Many analysts have liberal arts degrees and have gained programming or technical expertise elsewhere.

Many systems analysts continue to take classes throughout their careers so they can learn about new and innovative technologies. Technological advances come so rapidly in the computer field that continual study is necessary to remain competitive.

Systems analysts must understand the business field they are working in. For example, a hospital may want an analyst with a thorough understanding of health plans and programs such as Medicare and Medicaid, and an analyst working for a bank may need to understand finance. Having knowledge of their industry helps systems analysts communicate with managers to determine the role of the information technology (IT) systems in an organization.

Advancement

With experience, systems analysts can advance to project manager and lead a team of analysts. Some can eventually become IT directors or chief technology officers. For more information, see the profile on computer and information systems managers.

Important Qualities

Analytical skills. Analysts must interpret complex information from various sources and be able to decide the best way to move forward on a project. They must also be able to figure out how changes may affect the project.

Communication skills. Analysts work as a go-between with management and the IT department and must be able to explain complex issues in a way that both will understand.

Creativity. Because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important.

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Customer Relationship Management Consultant jobs

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Real Customer Relationship Management Consultant Salaries

Job Title Company Location Start Date Salary
Technical Lead Identity Management & CRM CNBC LLC Englewood Cliffs, NJ Aug 18, 2016 $200,928
Senior SAP CRM Consultant Knack Systems LLC Mason, OH Aug 25, 2016 $188,000
Director, CRM Solutions Medallia, Inc. Palo Alto, CA Nov 23, 2016 $184,122
Senior SAP CRM Consultant Knack Systems LLC Princeton, NJ Sep 27, 2016 $162,000
Developer SAP CRM Applications Lionsgate Santa Monica, CA Nov 19, 2015 $160,000
Supervisor, Customer Relationship Management Insperity Services, L.P. TX Aug 18, 2016 $147,788
Supervisor, Customer Relationship Management (Netsuite) Insperity Services, L.P. TX Aug 18, 2016 $147,788
Supervisor Customer Relationship Management (Netsuite) Insperity Services, LP TX May 19, 2016 $145,000
CRM Architect Nokia USA Inc. Sunnyvale, CA Sep 11, 2015 $145,000
Supervisor Customer Relationship Management (Netsuite) Insperity Services, L.P. TX Sep 08, 2015 $145,000
Director, CRM Management .08) Cvent, Inc. McLean, VA Aug 29, 2016 $140,000
SR. SAP Crm/Is-U Consultant Ciber, Inc. Lansing, MI Jul 03, 2015 $140,000
Director-Cloud CRM Projects/Lead Consultant Foothills Consulting Group, Inc. Burbank, CA Apr 02, 2015 $138,240
SAP CRM Consultant Globalsoft Solutions Inc. Edison, NJ Mar 11, 2016 $135,000
SAP CRM and SD Functional Consultant Ventois, Inc. Shrewsbury, MA Feb 11, 2015 $100,277
Consultant-CRM UXC Eclipse USA Inc. New York, NY Jun 01, 2015 $100,000
SAP CRM and SD Functional Consultant Ventois, Inc. Shrewsbury, MA Feb 11, 2015 $100,000
SAP CRM Senior Consultant Ecenta America, Inc. Dallas, TX Sep 07, 2015 $100,000
Senior SAP CRM Technical Consultant Synaptein Solutions, Inc. Kansas City, MO Sep 18, 2015 $100,000
SAP CRM Consultant Knack Systems LLC Houston, TX Sep 18, 2016 $100,000
SAP CRM Functional Novell, Inc. Provo, UT Aug 08, 2015 $100,000
SAP SD CRM Functional Consultant(Computer Systems Analysts) Delta System & Software, Inc. Frisco, TX Jun 10, 2016 $99,258
SAP CRM Technical Consultant Globalsoft Solutions Inc. Edison, NJ Aug 01, 2015 $84,000
SAP SD CRM Consultant Delta System &Amp; Software, Inc. Frisco, TX Sep 01, 2016 $84,000
CRM Developer Maganti It Resources, LLC Clifton, NJ Apr 01, 2016 $83,480
CRM Developer Maganti It Resources, LLC New York, NY Nov 01, 2016 $83,480
Senior SAP CRM Consultant Vedicsoft Solutions LLC Milwaukee, WI Jun 27, 2016 $83,346
CRM Architect Maven Companies, Inc. Plano, TX Jan 09, 2016 $83,000
SAP CRM Functional Consultant IBM India Private Limited Chesterbrook, PA Mar 15, 2016 $82,187 -
$84,365
SAP CRM Middleware Technical Consultant IBM India Private Limited Chesterbrook, PA Feb 15, 2016 $82,187 -
$84,365

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Top Skills for A Customer Relationship Management Consultant

SAPCRMBusinessProcessCustomerRelationshipWorkflowsBusinessRequirementsProductsSAPECCProceduresCRMWebUserInterfaceSQLServerStatusMiddlewareModulesCTISiebelCRMDeliveryMasterDataRequirementsGatheringTestScriptsSalesforce

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Top Customer Relationship Management Consultant Skills

  1. SAP CRM
  2. Business Process
  3. Customer Relationship
You can check out examples of real life uses of top skills on resumes here:
  • SAP CRM was being implemented for sales, complaints, and return processes.
  • Worked in the Opportunity management, and other Channel Sales areas to map current business processes.
  • Manage the Customer Relationship Management IBM and Global Opt Out databases by prioritizing, updating, and organizing customer data.
  • Performed customization on ribbons, workflows, and plugins.
  • Conducted business blueprint sessions, translating business requirements into SAP software specifications and preparing the blueprint document.

Top Customer Relationship Management Consultant Employers

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Customer Relationship Management Consultant Videos

Life as a Traveling CRM Consultant at Avanade

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