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Become A Customer Relationship Management Consultant

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Working As A Customer Relationship Management Consultant

  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Processing Information
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Mostly Sitting

  • Repetitive

  • $94,923

    Average Salary

What Does A Customer Relationship Management Consultant Do

Computer systems analysts study an organization’s current computer systems and procedures and design information systems solutions to help the organization operate more efficiently and effectively. They bring business and information technology (IT) together by understanding the needs and limitations of both.

Duties

Computer systems analysts typically do the following:

  • Consult with managers to determine the role of IT systems in an organization
  • Research emerging technologies to decide if installing them can increase the organization’s efficiency and effectiveness
  • Prepare an analysis of costs and benefits so that management can decide if IT systems and computing infrastructure upgrades are financially worthwhile
  • Devise ways to add new functionality to existing computer systems
  • Design and implement new systems by choosing and configuring hardware and software
  • Oversee the installation and configuration of new systems to customize them for the organization
  • Conduct testing to ensure that the systems work as expected
  • Train the systems’ end users and write instruction manuals

Computer systems analysts use a variety of techniques such as data modeling to design computer systems. Data modeling allows analysts to view the processes and data flows even before programs have been written. 

Once programs have been written, analysts conduct in-depth tests and analyze information and trends in the data to increase a system’s performance and efficiency.

Analysts calculate requirements for how much memory and speed the computer system needs. They prepare flowcharts or other kinds of diagrams for programmers or engineers to use when building the system. Analysts also work with these people to solve problems that arise after the initial system is set up. Most analysts do some programming in the course of their work.

Most computer systems analysts specialize in certain types of computer systems that are specific to the organization they work with. For example, an analyst might work predominantly with financial computer systems or engineering computer systems.

Systems analysts help other IT team members understand how computer systems can best serve an organization by working closely with the organization’s business leaders.

In some cases, analysts who supervise the initial installation or upgrade of IT systems from start to finish may be called IT project managers. They monitor a project’s progress to ensure that deadlines, standards, and cost targets are met. IT project managers who plan and direct an organization’s IT department or IT policies are included in the profile on computer and information systems managers.

Many computer systems analysts are general-purpose analysts who develop new systems or fine-tune existing ones; however, there are some specialized systems analysts. The following are examples of types of computer systems analysts:

Systems designers or systems architects specialize in helping organizations choose specific types of hardware and software systems. They translate the long-term business goals of an organization into technical solutions. Analysts develop a plan for the computer systems that will be able to reach those goals. They work with management to ensure that systems and the IT infrastructure are set up to best serve the organization’s mission.

Software quality assurance (QA) analysts do in-depth testing and diagnose problems of the systems they design in order to make sure that critical requirements are met. They also write reports to management recommending ways to improve the systems.

Programmer analysts design and update their system’s software and create applications tailored to their organization’s needs. They do more coding and debugging than other types of analysts, although they still work extensively with management and business analysts to determine what business needs the applications are meant to address. Other occupations that do programming are computer programmers and software developers.

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How To Become A Customer Relationship Management Consultant

A bachelor’s degree in a computer or information science field is common, although not always a requirement. Some firms hire analysts with business or liberal arts degrees who have skills in information technology or computer programming.

Education

Most computer systems analysts have a bachelor’s degree in a computer-related field. Because these analysts also are heavily involved in the business side of a company, it may be helpful to take business courses or major in management information systems.

Some employers prefer applicants who have a master's degree in business administration (MBA) with a concentration in information systems. For more technically complex jobs, a master’s degree in computer science may be more appropriate.

Although many computer systems analysts have technical degrees, such a degree is not always a requirement. Many analysts have liberal arts degrees and have gained programming or technical expertise elsewhere.

Many systems analysts continue to take classes throughout their careers so they can learn about new and innovative technologies. Technological advances come so rapidly in the computer field that continual study is necessary to remain competitive.

Systems analysts must understand the business field they are working in. For example, a hospital may want an analyst with a thorough understanding of health plans and programs such as Medicare and Medicaid, and an analyst working for a bank may need to understand finance. Having knowledge of their industry helps systems analysts communicate with managers to determine the role of the information technology (IT) systems in an organization.

Advancement

With experience, systems analysts can advance to project manager and lead a team of analysts. Some can eventually become IT directors or chief technology officers. For more information, see the profile on computer and information systems managers.

Important Qualities

Analytical skills. Analysts must interpret complex information from various sources and be able to decide the best way to move forward on a project. They must also be able to figure out how changes may affect the project.

Communication skills. Analysts work as a go-between with management and the IT department and must be able to explain complex issues in a way that both will understand.

Creativity. Because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important.

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Customer Relationship Management Consultant Jobs

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Customer Relationship Management Consultant Career Paths

Customer Relationship Management Consultant
Program Manager Portfolio Manager Commercial Loan Officer
Business Relationship Manager
9 Yearsyrs
Management Consultant Senior Business Analyst Business Systems Senior Analyst
Business Systems Manager
9 Yearsyrs
Information Technology Consultant Data Analyst Marketing Analyst
Customer Relationship Management Manager
8 Yearsyrs
Lead Consultant Solutions Architect Senior Manager
Director Of Enterprise Architecture
14 Yearsyrs
Solutions Architect Program Manager Engineering Director
Director Of Software Development
12 Yearsyrs
Management Consultant Senior Consultant Information Technology Manager
Director, Applications
12 Yearsyrs
Project Manager Program Manager
Engagement Manager
9 Yearsyrs
Information Technology Project Manager Training Manager Human Resources Generalist
Hris Manager
10 Yearsyrs
Functional Lead Project Leader Information Technology Specialist
Information Systems Manager
6 Yearsyrs
Lead Consultant Business Analyst Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Senior Business Analyst Implementation Manager
Integration Manager
10 Yearsyrs
Senior Project Manager Contractor/Consultant Senior Analyst
Manager, Strategy
8 Yearsyrs
Senior Consultant Information Technology Project Manager Information Technology Director
Senior Director Of Information & Technology
13 Yearsyrs
Senior Consultant Project Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Data Analyst Contracts Administrator Subcontracts Manager
Senior Managed
7 Yearsyrs
Customer Relationship Management Manager Project Manager Senior Project Manager
Senior Technical Program Manager
12 Yearsyrs
Solutions Architect Senior Manager Business Development Director
Solutions Director
13 Yearsyrs
Functional Lead Solutions Architect
Solutions Manager
8 Yearsyrs
Project Manager Product Manager Purchasing Manager
Supply Chain Consultant
10 Yearsyrs
Customer Relationship Management Manager Senior Project Manager
Vice President, Technology
11 Yearsyrs
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Do you work as a Customer Relationship Management Consultant?

Customer Relationship Management Consultant Demographics

Gender

Male

65.4%

Female

31.4%

Unknown

3.2%
Ethnicity

White

46.8%

Asian

26.0%

Hispanic or Latino

12.1%

Black or African American

9.3%

Unknown

5.8%
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Languages Spoken

Spanish

30.5%

German

8.5%

French

7.3%

Italian

7.3%

Mandarin

6.1%

Japanese

6.1%

Dutch

4.9%

Carrier

3.7%

Portuguese

3.7%

Chinese

3.7%

Cantonese

3.7%

Korean

2.4%

Finnish

2.4%

Urdu

2.4%

Swedish

1.2%

Marathi

1.2%

Hindi

1.2%

Filipino

1.2%

Russian

1.2%

Afrikaans

1.2%
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Customer Relationship Management Consultant Education

Schools

University of Phoenix

9.4%

More Tech Institute

8.8%

New York University

8.2%

Pennsylvania State University

5.7%

University of Washington

5.7%

Duke University

5.7%

National University

5.0%

Cornell University

4.4%

DePaul University

4.4%

Drexel University

4.4%

Northeastern University

4.4%

Villanova University

3.8%

George Washington University

3.8%

Northwestern University

3.8%

University of Texas at Austin

3.8%

University of Florida

3.8%

University of Kentucky

3.8%

A-Technical College

3.8%

Northern Illinois University

3.8%

University of Illinois at Urbana-Champaign

3.8%
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Majors

Business

26.8%

Computer Science

14.1%

Marketing

9.2%

Electrical Engineering

4.9%

Finance

4.5%

Computer Engineering

4.4%

Information Technology

3.9%

Computer Information Systems

3.9%

Management

3.8%

Computer Applications

3.4%

Engineering

3.3%

Management Information Systems

3.1%

Project Management

2.5%

Information Systems

2.3%

Accounting

2.2%

Communication

1.9%

Economics

1.7%

Mechanical Engineering

1.6%

Mathematics

1.4%

Public Relations

1.3%
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Degrees

Bachelors

43.3%

Masters

36.8%

Other

12.4%

Associate

3.1%

Certificate

2.4%

Diploma

1.3%

Doctorate

0.7%

License

0.1%
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Real Customer Relationship Management Consultant Salaries

Job Title Company Location Start Date Salary
Technical Lead Identity Management & CRM CNBC LLC Englewood Cliffs, NJ Aug 18, 2016 $200,928
Senior SAP CRM Consultant Knack Systems LLC Mason, OH Aug 25, 2016 $188,000
Director, CRM Solutions Medallia, Inc. Palo Alto, CA Nov 23, 2016 $184,122
Senior SAP CRM Consultant Knack Systems LLC Princeton, NJ Sep 27, 2016 $162,000
Developer SAP CRM Applications Lionsgate Santa Monica, CA Nov 19, 2015 $160,000
Supervisor, Customer Relationship Management Insperity Services, L.P. TX Aug 18, 2016 $147,788
Supervisor, Customer Relationship Management (Netsuite) Insperity Services, L.P. TX Aug 18, 2016 $147,788
Supervisor Customer Relationship Management (Netsuite) Insperity Services, LP TX May 19, 2016 $145,000
CRM Architect Nokia USA Inc. Sunnyvale, CA Sep 11, 2015 $145,000
Supervisor Customer Relationship Management (Netsuite) Insperity Services, L.P. TX Sep 08, 2015 $145,000
Director, CRM Management .08) Cvent, Inc. McLean, VA Aug 29, 2016 $140,000
GIM Sales CRM Development Jpmorgan Chase & Co. New York, NY Apr 29, 2016 $140,000
SR. SAP Crm/Is-U Consultant Ciber, Inc. Lansing, MI Jul 03, 2015 $140,000
Director-Cloud CRM Projects/Lead Consultant Foothills Consulting Group, Inc. Burbank, CA Apr 02, 2015 $138,240
SAP CRM and SD Functional Consultant Ventois, Inc. Shrewsbury, MA Feb 11, 2015 $100,277
Senior SAP CRM Technical Consultant Synaptein Solutions, Inc. Kansas City, MO Sep 18, 2015 $100,000
SAP CRM Consultant Knack Systems LLC Houston, TX Sep 18, 2016 $100,000
SAP CRM Functional Novell, Inc. Provo, UT Aug 08, 2015 $100,000
SAP CRM Senior Consultant Ecenta America, Inc. Dallas, TX Sep 07, 2015 $100,000
SAP CRM and SD Functional Consultant Ventois, Inc. Shrewsbury, MA Feb 11, 2015 $100,000
Consultant-CRM UXC Eclipse USA Inc. New York, NY Jun 01, 2015 $100,000
SAP SD CRM Functional Consultant(Computer Systems Analysts) Delta System & Software, Inc. Frisco, TX Jun 10, 2016 $99,258
SAP CRM Consultant IBM India Private Limited Rossville, IL Jan 01, 2016 $84,302
SAP CRM Technical Consultant Globalsoft Solutions Inc. Edison, NJ Aug 01, 2015 $84,000
SAP SD CRM Consultant Delta System & Software, Inc. Frisco, TX Sep 01, 2016 $84,000
CRM Developer Maganti It Resources, LLC New York, NY Nov 01, 2016 $83,480
CRM Developer Maganti It Resources, LLC Clifton, NJ Apr 01, 2016 $83,480
Senior SAP CRM Consultant Vedicsoft Solutions LLC Milwaukee, WI Jun 27, 2016 $83,346
CRM Architect Maven Companies, Inc. Plano, TX Jan 09, 2016 $83,000

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Top Skills for A Customer Relationship Management Consultant

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  1. SAP
  2. Business Requirements
  3. Web
You can check out examples of real life uses of top skills on resumes here:
  • Worked on LSMW to import data from flat file for bulk import of contracts and Installed base data into SAP CRM.
  • Translated business requirements into functional specifications for the development team and ensure development results match the identified requirements.
  • Enhanced WEB UI components (Service Order, Activities, Business Partner, and Searches) according to the customer requirements.
  • Collaborated with Sales and Marketing Executives to identify and gather requirements for process and process improvements.
  • Improved customer relationships with key merchants dramatically by providing stellar POS support and operational support that improved customer satisfaction.

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