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Become A Customer Relationship Management Consultant

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Working As A Customer Relationship Management Consultant

  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Processing Information
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Mostly Sitting

  • Repetitive

  • $94,000

    Average Salary

What Does A Customer Relationship Management Consultant Do

Computer systems analysts study an organization’s current computer systems and procedures and design information systems solutions to help the organization operate more efficiently and effectively. They bring business and information technology (IT) together by understanding the needs and limitations of both.

Duties

Computer systems analysts typically do the following:

  • Consult with managers to determine the role of IT systems in an organization
  • Research emerging technologies to decide if installing them can increase the organization’s efficiency and effectiveness
  • Prepare an analysis of costs and benefits so that management can decide if IT systems and computing infrastructure upgrades are financially worthwhile
  • Devise ways to add new functionality to existing computer systems
  • Design and implement new systems by choosing and configuring hardware and software
  • Oversee the installation and configuration of new systems to customize them for the organization
  • Conduct testing to ensure that the systems work as expected
  • Train the systems’ end users and write instruction manuals

Computer systems analysts use a variety of techniques such as data modeling to design computer systems. Data modeling allows analysts to view the processes and data flows even before programs have been written. 

Once programs have been written, analysts conduct in-depth tests and analyze information and trends in the data to increase a system’s performance and efficiency.

Analysts calculate requirements for how much memory and speed the computer system needs. They prepare flowcharts or other kinds of diagrams for programmers or engineers to use when building the system. Analysts also work with these people to solve problems that arise after the initial system is set up. Most analysts do some programming in the course of their work.

Most computer systems analysts specialize in certain types of computer systems that are specific to the organization they work with. For example, an analyst might work predominantly with financial computer systems or engineering computer systems.

Systems analysts help other IT team members understand how computer systems can best serve an organization by working closely with the organization’s business leaders.

In some cases, analysts who supervise the initial installation or upgrade of IT systems from start to finish may be called IT project managers. They monitor a project’s progress to ensure that deadlines, standards, and cost targets are met. IT project managers who plan and direct an organization’s IT department or IT policies are included in the profile on computer and information systems managers.

Many computer systems analysts are general-purpose analysts who develop new systems or fine-tune existing ones; however, there are some specialized systems analysts. The following are examples of types of computer systems analysts:

Systems designers or systems architects specialize in helping organizations choose specific types of hardware and software systems. They translate the long-term business goals of an organization into technical solutions. Analysts develop a plan for the computer systems that will be able to reach those goals. They work with management to ensure that systems and the IT infrastructure are set up to best serve the organization’s mission.

Software quality assurance (QA) analysts do in-depth testing and diagnose problems of the systems they design in order to make sure that critical requirements are met. They also write reports to management recommending ways to improve the systems.

Programmer analysts design and update their system’s software and create applications tailored to their organization’s needs. They do more coding and debugging than other types of analysts, although they still work extensively with management and business analysts to determine what business needs the applications are meant to address. Other occupations that do programming are computer programmers and software developers.

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How To Become A Customer Relationship Management Consultant

A bachelor’s degree in a computer or information science field is common, although not always a requirement. Some firms hire analysts with business or liberal arts degrees who have skills in information technology or computer programming.

Education

Most computer systems analysts have a bachelor’s degree in a computer-related field. Because these analysts also are heavily involved in the business side of a company, it may be helpful to take business courses or major in management information systems.

Some employers prefer applicants who have a master's degree in business administration (MBA) with a concentration in information systems. For more technically complex jobs, a master’s degree in computer science may be more appropriate.

Although many computer systems analysts have technical degrees, such a degree is not always a requirement. Many analysts have liberal arts degrees and have gained programming or technical expertise elsewhere.

Many systems analysts continue to take classes throughout their careers so they can learn about new and innovative technologies. Technological advances come so rapidly in the computer field that continual study is necessary to remain competitive.

Systems analysts must understand the business field they are working in. For example, a hospital may want an analyst with a thorough understanding of health plans and programs such as Medicare and Medicaid, and an analyst working for a bank may need to understand finance. Having knowledge of their industry helps systems analysts communicate with managers to determine the role of the information technology (IT) systems in an organization.

Advancement

With experience, systems analysts can advance to project manager and lead a team of analysts. Some can eventually become IT directors or chief technology officers. For more information, see the profile on computer and information systems managers.

Important Qualities

Analytical skills. Analysts must interpret complex information from various sources and be able to decide the best way to move forward on a project. They must also be able to figure out how changes may affect the project.

Communication skills. Analysts work as a go-between with management and the IT department and must be able to explain complex issues in a way that both will understand.

Creativity. Because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important.

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Customer Relationship Management Consultant Jobs

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Customer Relationship Management Consultant Career Paths

Customer Relationship Management Consultant
Senior Software Engineer Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Senior Software Engineer Project Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Software Engineer Manager Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Senior Consultant Project Manager
Engagement Manager
9 Yearsyrs
Senior Consultant Information Technology Project Manager Information Technology Director
Senior Director Of Information & Technology
14 Yearsyrs
Senior Consultant Senior Project Manager Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Customer Relationship Management Manager Senior Project Manager
Director Of Software Development
12 Yearsyrs
Team Leader Project Leader Senior Business Analyst
Product Owner
9 Yearsyrs
Team Leader Manager Information Technology Project Manager
Technical Delivery Manager
11 Yearsyrs
Team Leader Manager Senior Manager
Practice Leader
11 Yearsyrs
Solutions Architect Technical Manager Information Technology Manager
Director, Applications
12 Yearsyrs
Customer Relationship Management Manager
7 Yearsyrs
Solutions Architect Enterprise Architect
Director Of Enterprise Architecture
14 Yearsyrs
Functional Lead Quality Assurance Lead Senior Business Analyst
Analytical Manager
8 Yearsyrs
Project Leader Senior Systems Engineer Systems Manager
Information Systems Manager
6 Yearsyrs
Lead Consultant Solutions Architect
Solutions Manager
8 Yearsyrs
Lead Technician Project Analyst Senior Analyst
Manager, Strategy
8 Yearsyrs
Project Leader Senior Systems Engineer Senior Technical Consultant
Principal Technologist
10 Yearsyrs
SAP Technical Consultant Abap Consultant Senior Technical Consultant
Vice President, Technology
11 Yearsyrs
Senior Business Analyst Business Systems Senior Analyst
Business Leader
8 Yearsyrs
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Customer Relationship Management Consultant Demographics

Gender

Male

58.2%

Female

29.5%

Unknown

12.4%
Ethnicity

White

49.1%

Asian

23.2%

Hispanic or Latino

12.4%

Black or African American

9.8%

Unknown

5.5%
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Foreign Languages Spoken

Spanish

33.7%

Mandarin

6.9%

Italian

6.9%

German

6.9%

French

5.9%

Japanese

5.0%

Dutch

4.0%

Portuguese

4.0%

Chinese

4.0%

Carrier

3.0%

Cantonese

3.0%

Arabic

3.0%

Hindi

2.0%

Korean

2.0%

Russian

2.0%

Finnish

2.0%

Urdu

2.0%

Polish

2.0%

Swedish

1.0%

Marathi

1.0%
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Customer Relationship Management Consultant Education

Schools

University of Phoenix

10.5%

New York University

8.5%

University of Washington

7.3%

More Tech Institute

7.3%

DePaul University

6.1%

George Washington University

5.7%

Pennsylvania State University

4.9%

University of Texas at Austin

4.5%

University of Florida

4.5%

University of Houston

4.5%

Northeastern University

4.5%

Duke University

4.0%

National University

3.6%

Arizona State University

3.6%

University of Texas at Dallas

3.6%

Cornell University

3.6%

Drexel University

3.6%

University of South Florida

3.2%

University of California - Los Angeles

3.2%

University of Southern California

3.2%
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Majors

Business

25.3%

Computer Science

14.8%

Marketing

9.6%

Electrical Engineering

5.2%

Finance

4.9%

Information Technology

4.6%

Computer Engineering

3.9%

Computer Information Systems

3.9%

Management

3.6%

Computer Applications

3.1%

Management Information Systems

2.7%

Engineering

2.6%

Accounting

2.6%

Communication

2.5%

Project Management

2.2%

Information Systems

2.2%

Economics

2.1%

Mechanical Engineering

1.7%

Psychology

1.5%

Mathematics

1.2%
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Degrees

Bachelors

45.1%

Masters

35.0%

Other

12.3%

Associate

2.7%

Certificate

2.5%

Diploma

1.5%

Doctorate

0.8%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$94,000
View Detailed Salary Report
$67,000
Min 10%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$134,000
Max 90%
Best Paying Company
Microsoft
Highest Paying City
Sunnyvale, CA
Highest Paying State
Alaska
Avg Experience Level
2.3 years
How much does a Customer Relationship Management Consultant make at top companies?
The national average salary for a Customer Relationship Management Consultant in the United States is $95,081 per year or $46 per hour. Those in the bottom 10 percent make under $67,000 a year, and the top 10 percent make over $134,000.

Real Customer Relationship Management Consultant Salaries

Job Title Company Location Start Date Salary
Technical Lead Identity Management & CRM CNBC LLC Englewood Cliffs, NJ Aug 18, 2016 $200,928
Senior SAP CRM Consultant Knack Systems LLC Mason, OH Aug 25, 2016 $188,000
Director, CRM Solutions Medallia, Inc. Palo Alto, CA Nov 23, 2016 $184,122
Senior SAP CRM Consultant Knack Systems LLC Princeton, NJ Sep 27, 2016 $162,000
Developer SAP CRM Applications Lionsgate Santa Monica, CA Nov 19, 2015 $160,000
Supervisor, Customer Relationship Management Insperity Services, L.P. TX Aug 18, 2016 $147,788
Supervisor, Customer Relationship Management (Netsuite) Insperity Services, L.P. TX Aug 18, 2016 $147,788
Supervisor Customer Relationship Management (Netsuite) Insperity Services, LP TX May 19, 2016 $145,000
CRM Architect Nokia USA Inc. Sunnyvale, CA Sep 11, 2015 $145,000
Supervisor Customer Relationship Management (Netsuite) Insperity Services, L.P. TX Sep 08, 2015 $145,000
SR. SAP Crm/Is-U Consultant Ciber, Inc. Lansing, MI Jul 03, 2015 $140,000
GIM Sales CRM Development Jpmorgan Chase & Co. New York, NY Apr 29, 2016 $140,000
Director, CRM Management .08) Cvent, Inc. McLean, VA Aug 29, 2016 $140,000
Director-Cloud CRM Projects/Lead Consultant Foothills Consulting Group, Inc. Burbank, CA Apr 02, 2015 $138,240
SR. CRM Technical Consultant Powerobjects Minneapolis, MN Jul 27, 2016 $100,506
SR. CRM Technical Consultant Powerobjects Minneapolis, MN Jul 22, 2016 $100,506
SR. CRM Technical Consultant Powerobjects Minneapolis, MN Jul 20, 2016 $100,506
SR. CRM Technical Consultant Powerobjects Minneapolis, MN Jul 21, 2016 $100,506
SR. CRM Technical Consultant Powerobjects Minneapolis, MN Nov 07, 2016 $100,506
SR. CRM Technical Consultant Powerobjects Minneapolis, MN Aug 07, 2016 $100,506
SAP CRM Consultant Ecenta America, Inc. Dallas, TX Oct 24, 2016 $84,996
SAP CRM Consultant IBM India Private Limited Rossville, IL Jan 01, 2016 $84,302
SAP CRM Technical Consultant Globalsoft Solutions Inc. Edison, NJ Aug 01, 2015 $84,000
SAP SD CRM Consultant Delta System & Software, Inc. Frisco, TX Sep 01, 2016 $84,000
CRM Developer Maganti It Resources, LLC Clifton, NJ Apr 01, 2016 $83,480
CRM Developer Maganti It Resources, LLC New York, NY Nov 01, 2016 $83,480
Senior SAP CRM Consultant Vedicsoft Solutions LLC Milwaukee, WI Jun 27, 2016 $83,346

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Top Skills for A Customer Relationship Management Consultant

  1. CRM
  2. Business Requirements
  3. Web Application
You can check out examples of real life uses of top skills on resumes here:
  • Served as business analyst advising the customer on best practices for configuring CRM and the task management tool (TMT).
  • Conducted business blueprint sessions, translating business requirements into SAP software specifications and preparing the blueprint document.
  • Managed technical application development lead, business analyst and project manager for web application projects for the Director.
  • Identified process initiatives to maximize service level intervals as well as improve overall customer service experience.
  • Insured customers business processes were compatible with software capabilities through analysis and modification of software and business processes.

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Top 10 Best States for Customer Relationship Management Consultants

  1. Rhode Island
  2. New Jersey
  3. Maryland
  4. Illinois
  5. Massachusetts
  6. District of Columbia
  7. North Carolina
  8. California
  9. Minnesota
  10. Missouri
  • (45 jobs)
  • (407 jobs)
  • (189 jobs)
  • (593 jobs)
  • (334 jobs)
  • (153 jobs)
  • (336 jobs)
  • (1,469 jobs)
  • (259 jobs)
  • (180 jobs)

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