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The differences between customer relationship management consultants and consultants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer relationship management consultant, becoming a consultant takes usually requires 2-4 years. Additionally, a customer relationship management consultant has an average salary of $97,795, which is higher than the $78,912 average annual salary of a consultant.
The top three skills for a customer relationship management consultant include power bi, azure and salesforce. The most important skills for a consultant are customer service, strong analytical, and project management.
| Customer Relationship Management Consultant | Consultant | |
| Yearly salary | $97,795 | $78,912 |
| Hourly rate | $47.02 | $37.94 |
| Growth rate | 9% | 11% |
| Number of jobs | 125,333 | 171,733 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 64% |
| Average age | 43 | 44 |
| Years of experience | 6 | 4 |
A customer relationship management consultant is responsible for providing management solutions for clients to develop successful customer relationships. Customer relationship management consultants evaluate business requirements and plans and identify potential risks that may affect the reputation and stability of an organization in the market. They also review the company's services, find strengths and weaknesses, and recommend solutions to enhance customer satisfaction. A customer relationship management consultant must be highly organizational and communicative, especially in finding opportunities to boost the company's brand image and maximize operational productivity to support the customers' needs and concerns.
Consultants are individuals who were tapped by a company or an organization to work on a specific activity, depending on their field of expertise. They act as guides for the organization in undertaking projects that are related to their field. Consultants would usually assist organizations in planning, often giving advice when the need arises. They would, at times, take the lead in activities that involve data gathering and interpretation of data gathering results so that they can provide solid recommendations on actions that the organization may undertake. They may also guide the organization in implementing any changes brought about by their consultancy and in evaluating the effectiveness of the changes.
Customer relationship management consultants and consultants have different pay scales, as shown below.
| Customer Relationship Management Consultant | Consultant | |
| Average salary | $97,795 | $78,912 |
| Salary range | Between $73,000 And $131,000 | Between $58,000 And $107,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | New Jersey |
| Best paying company | Square Enix | L.E.K. Consulting |
| Best paying industry | Retail | Technology |
There are a few differences between a customer relationship management consultant and a consultant in terms of educational background:
| Customer Relationship Management Consultant | Consultant | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | Stanford University | Northwestern University |
Here are the differences between customer relationship management consultants' and consultants' demographics:
| Customer Relationship Management Consultant | Consultant | |
| Average age | 43 | 44 |
| Gender ratio | Male, 66.0% Female, 34.0% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 9.5% Unknown, 5.0% Hispanic or Latino, 10.6% Asian, 22.5% White, 52.2% American Indian and Alaska Native, 0.2% | Black or African American, 7.8% Unknown, 4.5% Hispanic or Latino, 8.7% Asian, 13.8% White, 65.0% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 12% |