Customer relationship management consultant job description

Who we are:
Want to make an impact? Join our pack and come work (and play!) with us.

We believe everyone deserves the unconditional love of a pet-and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.

Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, London, San Antonio, Spokane and remote locations. We've got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington's Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.

At Rover, our furry coworkers are just as important as our human ones-and we wouldn't have it any other way. Along with making the joys of pet parenthood more accessible, we're committed to fostering a diverse, inclusive, and welcoming community of pet people-and that starts with our employees.

Please note we are only considering applicants located in one of our approved remote locations/states: WA, MT, TX, FL, ID, & WI

Who we're looking for:
We're looking for a seasoned CRM strategist who is excited about driving measurable improvements to customer conversion and delivering impactful brand-building initiatives. This role will be responsible for driving engagement throughout the Pet Parent lifecycle with a particular focus on customer activation and retention. The CRM strategist will generate and implement a roadmap of initiatives that meet our retention and activation targets and build value for our customers. The ideal candidate is eager to build a strong understanding of our Pet Parent community and brings a lens of customer empathy to their work. They are also highly organized, build strong cross functional relationships, and can use a combination of instincts and business data to make tough prioritization calls. This role will report to the Senior Manager of CRM.
Your Responsibilities:Using customer insights, generate a roadmap of tactics tests and tactics that drive improvements to conversion metrics. Implement tests and ensure findings are properly disseminated and actioned on.Brief in and collaborate with our creative team and CRM operations & technology team to bring the strategy to life Partner with manager and product/analytics team to set goals and create reporting, regularly sharing progress towards goals Deliver outstanding project management and cross functional partnership on multiple initiatives at one time, including making and communicating challenging prioritization decisions
Your Qualifications:Bachelor's degree and 5-8 years proven experience preferred Strong strategic skills and knowledge of CRM industry standards are a must Analytical skills and ability to run clean and informative tests Experience defining, tracking, and analyzing marketing performance Thrives in a fast-paced environment Uses clear prioritization frameworks to create a roadmap of impactful marketing initiatives Excellent organization and project management skills Track record of independently leading effective cross functional workstreams Ability to manage relationships and influence decisions up and across organization Strong communication and presentation skills Experience gathering customer insights or feedback to inform decision making
Your Bonus Skills:Experience working in a two-sided marketplace Experience working in IterableBasic knowledge of SQLExperience driving engagement via push, SMS, or creative engagement channels
Benefits of working at Rover.com:Competitive compensation 401k Match Equity Flexible PTO Competitive benefits package, including medical, dental, and vision insurance Commuter benefits Bring your dog to work (and unlimited puppy time) Pet benefits, including $1,000 toward adopting your first dog or cat Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly (currently on hold due to COVID-19) Regular team activities, including happy hours, snow tubing, game nights, and more (currently performed virtually due to COVID-19)
Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We're driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.

We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world's largest pharmaceutical companies to emerging biotechs. Veeva's software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
The Role

Veeva is looking for a Managed Services Consultant who wish to become experts in our Commercial Cloud product suite, who has a passion for helping customers achieve their business vision. The Managed Services Consultant provides offsite, post-go-live application administration for our customers in terms of Veeva Commercial Cloud products including: Veeva CRM, Network, Vault, etc. Our customers are mainly from Australia, Japan, China and South East Asia-Pac. There are also opportunities to work in a Global project where you need to work with Veeva EU/US team members.

What You'll DoProvide post-go-live System Consulting and AdministrationSupport the customer-internal System Releases Cycle, including:Analysis and deployment of new product features.Maintenance of Production and Sandbox environments Execute Customer Change RequestTier 2/3 troubleshooting and how to'sData imports and exports using APEX data loader Adding/deleting/changing users, setting up security, changing territory and role hierarchy Creation of regular and ad-hoc customer reports Interact with Veeva Product Support on customer's behalf
Requirements Strong desire to learn new things!At least Bachelor's degree in Computer Science, Computer Engineering, or other similar degree Excellent verbal and written communication skills in English or JapaneseStrong Presentation skills Ability to work remotely and independently with clients Experience with fulfilling customer needs and managing expectations Ability to quickly understand requirements and design & articulate potential solutions Ability to juggle and prioritize
Nice to HaveCustomer service or consulting experience with multiple client responsibility Veeva CRM experience/knowledge SFDC CertificationsKnowledge and applicable work experience in the Pharmaceutical and Life Sciences industry Development working experience (only for Japan consultant)
Perks & BenefitsAllocations for continuous learning & development Health & wellness programs

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Global Staffing is looking for CRM Development - Expert!

1- Location of Impact (Discussed previously and quoted approximately 2 weeks’ worth of design work)
Currently CMR stores the requested impacts from the applicant in the “Request Impacts” entity. CRM uses code to create an initial default permit impact location and permit requirement location.

Impact location is needed at 3 levels: 1) request impact, 2) permit impacts, 3) request requirement. The data in CRM currently is not available at the request requirement level.

2- Requirement Location and Service Area
CRM currently uses requirement location and service area to define where the requirement needs to be mitigated. This needs to be refined and new data and fields added.

3- Credit Service Area
Currently, project assets have locations but do not have service areas. CRM only stores the project’s location. The Pooled Credits pools use the projects location to establish the credit pool’s de facto service area. These credits may be used incorrectly if service areas are not properly defined.

4- Service Area Fee versus Requirement Location

5- Upgrade Refund Functionality
The refund functionality needs to be streamlined. When a refund is issued, either a negative revenue should be generated or a positive expenditure created. Neither occurs currently in CRM and a manual entry is made.

6- Credit Releases
Currently the credit release function can only be utilized after a credit release has been authorized. The proposed credit release, credit release ledger, and debit forms are all maintained in separate excel ledgers outside of CRM which need to change.

7- Cost Allocations to Service Area and mitigation type
DMS assigns all program costs including administrative costs to mitigation types and geographic regions. Currently none of this information is stored in CRM or NCAS. CRM assigns costs to projects, contracts, and funds/programs. On multi-credit projects, CRM doesn’t know how much of the costs are assigned to the different mitigation types. These costs need to be assigned to a service area and broken down into mitigation types.

8- Revenue Upgrade
Currently the revenue entity captures all revenue for DMS however, it is unconnected and unlinked with customer invoices and vendor refunds.

9- RFP Entity
Currently RFP data and RFP results are tracked in an excel spreadsheet. The data is needed to assess the need for RFPs to acquire mitigation credits. The data is also needed to describe how prices (both awarded and not awarded) have changed in the market place.

10- Create STIP Entity
The IMS TIP module and data were not migrated from IMS to CRM. CRM has “Projected Impacts” as part of the Request module but there is no data available as the TIP entity was never created.

11- STIP Module Upgrade for Mitigation Targeting
When NCDOT submits mitigation orders to DMS, DMS tracks the mitigation order by TIP and categorizes it across three levels: forecasted projection, acceptance data, and permitted requirements. Currently, CRM can only provide permitted requirements or unmet permitted requirements for forecasting. Accepted data is not in format where it could be used and projection data is not yet stored.

12- Mitigation Target Tables
Mitigation Target tables are highly desired as these values determine snapshot program needs by service area and time. To create these, net assets, unmet requirements, and future requirements need to be known. Future requirements may be projection data, acceptance data, or requirements with a future due date.

13- Sum and Calculated Fields
CRM currently doesn’t have many sum fields. Most of the data is entered in small pieces called lines. The user relies on charts to sum up the data. Unfortunately, charts only work when views have been added that allow the user to select the chart.

14- Data Validation / Data Cleaning
Perform Data validation / screening.

15- Reports
Various reports need to be created to extract data from the system.

16- Training and Project Documentation
Training and documentation of the system is important as changes to the system have been and are progressing at a rapid pace. DMS is requesting some training and documentations on the updates.

GLOBAL STAFFING LLC is a certified WOSB that specializes in employment-related services that include temporary and contract staffing, recruiting, permanent placement, outsourcing, outplacement, and consulting solutions.

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