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Job outlook for customer relationship management consultants in the United States
Are customer relationship management consultant jobs in demand?
Customer relationship management consultant job and salary trends over time
Customer relationship management consultant jobs over time
Customer relationship management consultant job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 1,197 | 0.00% |
| 2020 | 1,160 | 0.00% |
| 2019 | 1,132 | 0.00% |
| 2018 | 4,562 | 0.00% |
| 2017 | 4,516 | 0.00% |
Average customer relationship management consultant salary over time
Customer relationship management consultant salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $97,795 | $47.02 | +3.4% |
| 2025 | $94,573 | $45.47 | +2.3% |
| 2024 | $92,432 | $44.44 | +0.5% |
| 2023 | $91,942 | $44.20 | +1.2% |
| 2022 | $90,849 | $43.68 | +1.7% |
Customer relationship management consultant jobs by state
Most common states for customer relationship management consultants
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 462 | 67% |
| 2 | South Dakota | 869,666 | 233 | 27% |
| 3 | Wyoming | 579,315 | 143 | 25% |
| 4 | Utah | 3,101,833 | 691 | 22% |
| 5 | New Mexico | 2,088,070 | 467 | 22% |
| 6 | West Virginia | 1,815,857 | 375 | 21% |
| 7 | Maine | 1,335,907 | 286 | 21% |
| 8 | Virginia | 8,470,020 | 1,697 | 20% |
| 9 | Tennessee | 6,715,984 | 1,330 | 20% |
| 10 | Rhode Island | 1,059,639 | 210 | 20% |
| 11 | Delaware | 961,939 | 194 | 20% |
| 12 | Vermont | 623,657 | 124 | 20% |
| 13 | Massachusetts | 6,859,819 | 1,272 | 19% |
| 14 | South Carolina | 5,024,369 | 888 | 18% |
| 15 | Alabama | 4,874,747 | 880 | 18% |
| 16 | Kentucky | 4,454,189 | 789 | 18% |
| 17 | Oregon | 4,142,776 | 753 | 18% |
| 18 | Michigan | 9,962,311 | 1,645 | 17% |
| 19 | North Dakota | 755,393 | 125 | 17% |
| 20 | Washington | 7,405,743 | 1,157 | 16% |
Most common cities for customer relationship management consultants
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Athens | 1 | 4% | $90,251 |
| 2 | Atlanta | 3 | 1% | $88,007 |
| 3 | Newark | 2 | 1% | $100,503 |
| 4 | Sunnyvale | 2 | 1% | $121,498 |
| 5 | Arlington Heights | 1 | 1% | $93,830 |
| 6 | Chicago | 9 | 0% | $93,705 |
| 7 | New York | 4 | 0% | $99,768 |
| 8 | Boston | 3 | 0% | $99,956 |
| 9 | Washington | 3 | 0% | $93,896 |
| 10 | Houston | 2 | 0% | $94,062 |
| 11 | Jacksonville | 2 | 0% | $88,268 |
| 12 | Miami | 2 | 0% | $85,444 |
| 13 | Philadelphia | 2 | 0% | $94,920 |
| 14 | Austin | 1 | 0% | $94,534 |
| 15 | Baltimore | 1 | 0% | $105,962 |
| 16 | Baton Rouge | 1 | 0% | $92,770 |
| 17 | Birmingham | 1 | 0% | $86,728 |
Customer Relationship Management Consultant job outlook: Expert opinions
Our panel of customer relationship management consultant experts
Florida State University
University of Georgia, Terry College of Business
Lake Superior State University
Temple University
What general advice would you give to a Customer Relationship Management Consultant?
Dr. Neil Eldin PhD, PE: Things don’t just happen. You must develop a career plan to maximize your salary potential when starting your career. Find the right employer for yourself. For example, if you are mobile and willing to travel, target employers with international projects. After working for a few years, you can request a transfer to an overseas assignment, and this will instantaneously almost double your salary. If you are not mobile and your circumstances do not allow your travel, seek employment with major corporations and seek positions that are done at the home office (e.g., estimating, procurement, and contracting).
C. Darren Brooks Ph.D.
Assistant Department Chair and Executive Director, Center for Human Resource ManagementFlorida State University
Department of Management and the Center for Human Resource Management
What hard/technical skills are most important for Customer Relationship Management Consultants?
C. Darren Brooks Ph.D.: As stated earlier, the field of management is broad and encompasses all industries and sectors. Consequently, the technical skills necessary to succeed will vary according to the specific knowledge and experiences required to understand the nuances of an organization. Accordingly, graduates who have business acumen and technical competency in a particular discipline or industry would be better positioned for employment opportunities. As a result, I always place emphasis on gaining internships and work experience concurrently with academic study. These experiences will provide a real-world understanding of the type of skills necessary to succeed in organizations as well as offer industry-specific knowledge. However, for many graduates, their practical skills are limited. In this case, it is important to ensure you have more generalizable skills that are applicable across industries, such as building digital fluency, analytical fluency, writing skills, and strong Excel skills. When speaking with consulting firms and industry employers, they repeatedly reference the need for graduates to demonstrate more advanced Excel skills.
What soft skills should all Customer Relationship Management Consultants possess?
C. Darren Brooks Ph.D.: While advancements in technology, artificial intelligence (AI), and data analytics occupy center stage in many areas of management practice, soft skills continue to be seen as equally or even more important skills for success in the field of management. Soft skills are typically described as personal attributes, qualities, and characteristics that enable us to interact more effectively with others. In most fields of management, our ability to communicate, work with, and interact with other people constitutes a significant portion of the work we do. Consequently, employers are focused on identifying candidates who possess strong skills are areas of communication (verbal, written, and non-verbal), leadership and followership, collaboration, an ability to work in teams, intellectual curiosity, adaptability, conflict management, problem-solving, creativity.
Ron Aubé Ph.D.
Adjunct Professor of ManagementUniversity of Georgia, Terry College of Business
Department of Management
What are the biggest trends we'll see in the Customer Relationship Management Consultant job market given the pandemic?
Ron Aubé Ph.D.: Covid-19 raised awareness about the importance of trust and flexibility in the workplace. Organizations have been forced to explore options beyond traditional office solutions and learned to adapt for different tasks and projects while maintaining employee morale and productivity. Remote work and entrusting employees is not only possible, but necessary, as well as profitable. Companies found that employees can remain effective and productive, while enjoying increased job satisfaction and progressive organizations look for opportunities to arrange talent-sharing partnerships with other organizations.
Remote work has in some ways dehumanized employees and much remains to be done to prioritize the well-being of employees, treating them as people first and workers second. Personal factors promoting physical health and emotional well-being are trendy. Gartner (2020) finds that 32 percent of organizations are replacing full-time employees with contingent workers as a cost-saving measure. The workforce will be increasingly distributed requiring new forms of management and leadership at the top and ways to enhance job satisfaction. Furthermore, the cross-generational workforce curve is being reshaped as many workers aged over 65 are retiring due to infection concerns. While young workers are currently more likely to be in jobs impacted by the crisis, this exodus of older workers opens the door for them to step in.
Unlike typical recessions where the consumption of goods collapses while services remain largely stable, this pandemic has created the opposite. The service industries (entertainment, travel, lodging, full-service restaurants, elective healthcare, and childcare) have been the most adversely affected driven by the impact of social distancing (Source: U.S. Bureau of Labor Statistics). Employment opportunities in production, transportation, storage, and selling of goods (excluding retail) are therefore expected to rise. Fueled by the new realities of social distancing and the increased need for digital collaborations in the workforce, fields related to artificial intelligence are growing at an accelerated pace.
Migration away from large urban centers is becoming noticeable as fewer people come to work and spend money in the city. As a result, the most significant drop in hiring has occurred in large metropolitan areas, while outside the cities, hiring is on the rise.
Marta Diaz
Assistant ProfessorLake Superior State University
Lukenda School of Business
What skills stand out on Customer Relationship Management Consultant resumes?
Marta Diaz: -The skills that will stand out on a resume are the ones that meet the needs of the employer as described in the position description. Adaptability/flexibility are valuable during this time of uncertainty created by the pandemic.
-Digital literacy skills in remote work and learning and business software application skills are essential for business students. Graduates are learning these skills in college, bringing these skills to the employer rather than developing these skills on the job.
-Many businesses are also training online, so students can have an advantage because they have learned how to learn online.
Are there any particularly good places in the United States for Customer Relationship Management Consultants to find work opportunities?
Elizabeth Gordon: Almost every type of organization, whether a corporation, a non-profit, or a government entity, needs an accountant. So, there will be opportunities for accounting majors throughout the United States. Regions that are growing will be particularly good places in the United States to find work opportunities after graduation.