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Become A Customer Relationship Management Manager

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Working As A Customer Relationship Management Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Making Decisions and Solving Problems
  • Mostly Sitting

  • Stressful

  • $146,910

    Average Salary

What Does A Customer Relationship Management Manager Do At Microsoft Corporation

* Design and lead an improved optimization framework for our Devices CRM programs
* Drive CRM customer base insights to achieve more customer centric and impactful CRM programs for Devices and Windows CRM programs
* Develop segmentation strategy for cross-channel CRM programs, in partnership with others on the team
* Combine creative and innovative campaigns with data-driven analytics to optimize success
* Refine reporting automation and infrastructure, including performance dashboards, together with internal partner teams
* Develop and deploy monthly executive Devices CRM reporting to management

What Does A Customer Relationship Management Manager Do At Home Depot

* Partner with executive leadership to formulate CRM strategy for assigned programs, and customer KPI targets.
* Oversee execution and measure ROI of all assigned CRM life cycle management programs; evaluates KPIs for measuring success against organizational objectives.
* Develop and maintain program level P&Ls, forecast and budget for assigned CRM programs
* Leverage marketing skills and customer insight data to drive innovation across customer touch points in assigned programs.
* Partner with and develop vendor relationships as related to CRM programs
* Present strategic plans and results to executive leadership
* Nature and Scope
* Position reports to the Sr.
* Manager, CRM.
* No direct reports

What Does A Customer Relationship Management Manager Do At Accenture

* Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives.
* Involved in setting strategic direction to establish near term goals for area of responsibility.
* Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters.
* Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.
* Decisions have a major day to day impact on area of responsibility.
* Has latitude in decision-making and determining objectives and approaches to critical assignments.
* Decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility.
* Manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
* It is our intention for our people to live where they work and work where they live.
* However, in the context of our profession and serving our clients there may be times when you will need to travel

What Does A Customer Relationship Management Manager Do At eBay

* Identify opportunities to improve engagement, sales, customer acquisition and retention through CRM
* Manage end-to-end implementation of such opportunities at scale across Email, Push and targeted Social
* Build a communications strategy serving specific customer & event types
* Conduct and share out competitive analysis with team
* Develop creative briefs, provide targeting and execution logic for personalized campaigns
* Report on performance and manage an optimization roadmap
* Successfully communicate up, down and across the organization both verbally and in writing
* Develop successful relationships: ability to motivate internal & external partners

What Does A Customer Relationship Management Manager Do At Linkedin

* Directly manage a team of relationship managers focused on renewing and expanding existing customer revenues
* Provide sales mentorship and elevate the team’s abilities to manage and close revenue
* Accurately forecast recurring revenue pipelines along with incremental bookings
* Constantly innovate ways to balance sales opportunities, client management and new customer onboarding responsibilities
* Devise tactics and strategies to maintain close relationships with LinkedIn’s relationships at scale
* Leverage relationships to open doors to new strategic business opportunities.
* Work to develop and circulate the set of best practices that will serve as the foundation for this high-performing team
* Have a proactive approach to solving problems and be ready to take on additional initiatives and responsibilities as they emerge to ensure team and company achieve and exceeds its larger objectives
* Ability to travel as required (up to 40

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How To Become A Customer Relationship Management Manager

A bachelor’s degree is required for most advertising, promotions, and marketing management positions. These managers typically have work experience in advertising, marketing, promotions, or sales.


A bachelor’s degree is required for most advertising, promotions, and marketing management positions. For advertising management positions, some employers prefer a bachelor’s degree in advertising or journalism. A relevant course of study might include classes in marketing, consumer behavior, market research, sales, communication methods and technology, visual arts, art history, and photography.

Most marketing managers need a bachelor’s degree. Courses in business law, management, economics, finance, computer science, mathematics, and statistics are advantageous. For example, courses in computer science are helpful in developing an approach to maximize online traffic, by utilizing online search results, because maximizing such traffic is critical for digital advertisements and promotions. In addition, completing an internship while in school can be useful.

Work Experience in a Related Occupation

Advertising, promotional, and marketing managers typically have work experience in advertising, marketing, promotions, or sales. For example, many managers are former sales representatives; buyers or purchasing agents; or public relations specialists.

Important Qualities

Analytical skills. Advertising, promotions, and marketing managers must be able to analyze industry trends to determine the most promising strategies for their organization. 

Communication skills. Managers must be able to communicate effectively with a broad-based team made up of other managers or staff members during the advertising, promotions, and marketing process. They must also be able to communicate persuasively with the public.

Creativity. Advertising, promotions, and marketing managers must be able to generate new and imaginative ideas.

Decisionmaking skills. Managers often must choose between competing advertising and marketing strategies put forward by staff.

Interpersonal skills. These managers must deal with a range of people in different roles, both inside and outside the organization.

Organizational skills. Advertising, promotions, and marketing managers must manage their time and budget efficiently while directing and motivating staff members.

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Customer Relationship Management Manager jobs

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Real Customer Relationship Management Manager Salaries

Job Title Company Location Start Date Salary
Dynamics CRM Mangaer FMT Consultants, LLC Carlsbad, CA Nov 05, 2014 $161,117
CRM Manager Accuray Incorporated Sunnyvale, CA Aug 12, 2015 $152,776
CRM Strategy Manager Precision Global Consulting, Inc. New York, NY Jun 27, 2016 $150,000
CRM Project Engineering Manager Accent Gold Solutions, LLC Culver City, CA May 20, 2016 $149,178
Technology Growth Platform (TGP) SAP CRM Senior Manager Accenture LLP Chicago, IL Jun 10, 2015 $145,500
SAP CRM Senior Manager Accenture LLP Minneapolis, MN Sep 06, 2011 $144,325
CRM Solutions Manager The Bureau of National Affairs, Inc. Arlington, VA Oct 29, 2016 $142,000
CRM Manager (Technical Marketing Manager) Auction.Com, LLC Belmont, CA Nov 01, 2013 $140,000
Customer Relationship Management Manager Auction.Com, LLC Belmont, CA Nov 12, 2014 $140,000
Manager, CRM Sales Force Systems Nbcuniversal Media, LLC New York, NY Sep 11, 2015 $140,000
CRM Product Manager Financial Engines, Inc. Sunnyvale, CA Oct 14, 2016 $140,000
Oracle CRM Project Manager Suntechpros, Inc. Morrisville, NC Apr 22, 2016 $140,000
Manager, CRM Analytics EBAY Inc. San Jose, CA Jul 15, 2013 $135,200
CRM (Customer Relationship Management) Operations Manager Shutterfly, Inc. Redwood City, CA Sep 04, 2015 $110,074
Manager, IT CRM (Customer Relationship Management) Direct Brands, Inc. Garden City, NY Feb 08, 2011 $110,000
CRM Development Manager Planet Technologies, Inc. Germantown, MD Jan 20, 2015 $110,000
CRM Manager Perfecto Mobile Inc. Woburn, MA Jul 22, 2015 $110,000
CRM Operations Manager Shutterfly, Inc. Redwood City, CA Jan 09, 2016 $110,000
Manager, Contract and Relationship Management Comcast Cable Communications, LLC Philadelphia, PA Jun 18, 2012 $110,000
CRM Analytics Manager Shutterfly, Inc. Santa Clara, CA Aug 22, 2014 $110,000
Global CRM Manager Pollen, Inc. Fairway, KS Jan 04, 2016 $94,000 -
Manager, CRM Business & Decision North America (Pa), Inc. Chicago, IL Sep 16, 2011 $94,000 -
Manager, CRM Marketing Operations Direct Energy LP Pittsburgh, PA Sep 10, 2015 $92,574
CRM Technologies Senior Manager, Latin America CON Citicorp North America, Inc. Fort Lauderdale, FL Jun 15, 2011 $92,000
MS CRM Programmer FEI Company Hillsboro, OR Apr 25, 2014 $91,016
CRM Manager Vitamin Shoppe Industries North Bergen, NJ Sep 17, 2015 $90,470
CRM Operations Manager Shutterfly, Inc. Redwood City, CA Aug 16, 2013 $90,000

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Top Skills for A Customer Relationship Management Manager


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Top Customer Relationship Management Manager Skills

  1. Strategy
  2. Salesforce CRM
  3. Email Campaigns
You can check out examples of real life uses of top skills on resumes here:
  • Set IT and business strategy plan for software applications and software platforms.
  • Lead the implementation of Salesforce CRM for the campus.
  • Developed and created targeted email campaigns for Guild Wars 2 active player base.
  • Created, monitored and maintained customer databases.
  • Performed schedule, resources, budget update via Project Web Access (PWA) will work at remote location.

Top Customer Relationship Management Manager Employers

Customer Relationship Management Manager Videos

What is CRM?

What is CRM?