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Best customer relationship management manager certifications
The best certifications for a customer relationship management manager are Project Management Professional (PMP), Salesforce Certified Service Cloud Consultant, and Salesforce Certified Administrator (SCA).
Customer relationship management manager certifications demonstrate your competency as a customer relationship management manager to employers. However, not all customer relationship management manager certifications provide the same value.
Below is a list of the best customer relationship management manager certifications. Obtaining a customer relationship management manager certification will give you a leg up when you apply for jobs and increase your potential salary.
3 best certifications for customer relationship management managers
| Rank | Customer relationship management manager certification | Organization |
|---|---|---|
| 1 | Project Management Professional (PMP) | PMI |
| 2 | Salesforce Certified Service Cloud Consultant | Salesforce Be... |
| 3 | Salesforce Certified Administrator (SCA) | Salesforce |
3 best customer relationship management manager certifications
1. Project Management Professional (PMP)
The PMP designation following your name tells current and potential employers that you have demonstrated a solid foundation of knowledge from which you can competently practice project management.To be eligible for a PMP Credential, you must first meet specific educational and project management experience requirements and agree to adhere to a code of professional conduct. The final step to becoming a PMP is passing a rigorous multiple-choice examination designed to objectively assess and measure your ability to apply project management knowledge in the following six domains: initiating the project, planning the project, executing the project, monitoring and controlling the project, closing the project, and professional and social responsibility. This computer-based examination is administered globally with translation aids in 10 languages.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. Salesforce Certified Service Cloud Consultant
The Salesforce Certified Service Cloud Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. The intended audience has proven experience with the administration and configuration of a Salesforce application, as demonstrated through successful completion of the Salesforce Certified Administrator exam. The Salesforce Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? No
- Renewal required? Every 1 year(s)
3. Salesforce Certified Administrator (SCA)
The Salesforce Certified Administrator credential is designed for those who have experience as a Salesforce Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and manage Salesforce, and continuously look for ways their companies can get even more from additional features and capabilities.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? No
- Renewal required? Every 1 year(s)
What is the best certification for a customer relationship management manager?
The best customer relationship management manager certification is Project Management Professional (PMP). The Project Management Professional (PMP) is awarded by the Project Management Institute. The advanced certification is for more experienced employees as it often requires some work experience to acquire.
Here's a bit more background on how to obtain this customer relationship management manager certification:
- To become a certified Project Management Professional (PMP), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 3 year.
What are some of the most in-demand certifications for customer relationship management managers?
The most in-demand customer relationship management manager certification is Project Management Professional based on all active job postings. Having this customer relationship management manager certification will give you access to more customer relationship management manager jobs with higher salaries.
What certifications can impact a customer relationship management manager career and salary?
The Project Management Professional certification will help you to secure a senior project manager position, which will increase your pay and career trajectory. A senior project manager's average salary is $108,931 whereas customer relationship management managers make an average salary of $102,945.
The most common combination of customer relationship management manager certifications include: Project Management Professional (PMP), Salesforce Certified Service Cloud Consultant, and Salesforce Certified Administrator (SCA).
Online courses for customer relationship management managers to earn certifications
1. Product Management (Part Time)
Balance business viability, technical feasibility, and customer desire to lead products and features toward long-term success. Learn from a seasoned expert. This course is offered in person and live online, in a remote classroom setting...
2. Digital Marketing (Part Time)
Build confidence and capability to apply modern marketing strategies on the job. Drive growth with multichannel campaigns powered by data and customer insight. This course is offered in person and live online, in a remote classroom setting...
3. Predictive Analytics for Business
Learn to apply predictive analytics and business intelligence to solve real-world business problems...
4. Marketing Analytics
Gain an in-depth understanding of Google Analytics and marketing analytics. Analyze data and build models with Excel, Data Studio, and create informative data visualizations with Tableau...
5. Customer Relationship Management A Retail Perspective
The success of your business through managing relationships with customers effectively...
6. CRM: Customer Relationship Management
Practical Ideas To Generate Sales, Loyalty And Repeat Business Fast...
7. Product Manager
Envision and lead the product strategy of industry-defining products, and learn to successfully bring them to market. Influence the execution of product development as a Product Manager, one of the most highly-coveted roles in technology...
8. Data Product Manager
Leverage data to build products that deliver the right experiences, to the right users, at the right time. Lead the development of data-driven products that position businesses to win in their market...
9. Customer Service Training: Dealing with Difficult Customers
Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...
10. A Business Manager's Complete Guide to SalesForce CRM
Improve collaboration, elevate proficiency and facilitate more productive business relationships in your organization...
11. Digital Marketing
Gain real-world experience running live campaigns as you learn from top experts in the field. Launch your career with a 360-degree understanding of digital marketing...
12. AI for Business Leaders
Master the foundations of artificial intelligence so you can strategically implement AI in your company. Leverage machine learning technologies to power corporate growth, increase efficiency, and enhance customer experiences...
13. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
14. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
15. Business Analytics
In this program, you will learn foundational data skills that apply across functions and industries. You will learn to analyze data and build models with Excel, query databases using SQL, and create informative data visualizations with Tableau...
16. AI Product Manager
Learn to develop AI products that deliver business value. Build skills that help you compete in the new AI-powered world...
17. Customer Service: 6 Keys To Exceptional Customer Service
Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...
18. Customer Experience Management Essentials
Learn How To Measure And Improve Customer Loyalty...
19. Growth Product Manager
Hone specialized Product Management skills in growth strategy. Lead experimentation and data-driven decision-making in your organization to drive products to reach the next level of scale, impact, and profitability...
20. Product Strategy
Learn how to build a bullet-proof vision & strategy for any digital product idea. By the end of this course, you’ll know how to identify the right problems to solve, map out business models for capturing revenue, and successfully pitch your strategy to stakeholders...