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The differences between customer relationship management managers and business development managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 8-10 years to become both a customer relationship management manager and a business development manager. Additionally, a customer relationship management manager has an average salary of $102,945, which is higher than the $100,769 average annual salary of a business development manager.
The top three skills for a customer relationship management manager include analytics, salesforce and digital marketing. The most important skills for a business development manager are customer service, CRM, and healthcare.
| Customer Relationship Management Manager | Business Development Manager | |
| Yearly salary | $102,945 | $100,769 |
| Hourly rate | $49.49 | $48.45 |
| Growth rate | 10% | 10% |
| Number of jobs | 127,674 | 215,309 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 74% |
| Average age | 39 | 39 |
| Years of experience | 10 | 10 |
A customer relationship management manager is responsible for maintaining a healthy and long-term business relationship with customers and business partners to keep a positive reputation for the company and increase its market reliability. Customer relationship management managers analyze business functions and identify new business opportunities for revenue resources, as well as offering new services to the clients according to their interests. They also handle contract negotiations, respond to the clients' inquiries and concerns, and resolve complaints immediately.
A business development manager's duties include identifying business opportunities, developing effective models and strategies to improve business performance, searching for potential clients to generate income and attract partnerships. A business development manager must have extensive knowledge of the market trends and adjust strategies as needed to meet the needs of the client. Excellent communication, decision-making, critical thinking, and leadership skills are just some of the key factors that business development managers should possess to communicate and negotiate with the clients.
Customer relationship management managers and business development managers have different pay scales, as shown below.
| Customer Relationship Management Manager | Business Development Manager | |
| Average salary | $102,945 | $100,769 |
| Salary range | Between $74,000 And $141,000 | Between $67,000 And $151,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Apple | Shearman & Sterling |
| Best paying industry | Professional | Finance |
There are a few differences between a customer relationship management manager and a business development manager in terms of educational background:
| Customer Relationship Management Manager | Business Development Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 74% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Georgia |
Here are the differences between customer relationship management managers' and business development managers' demographics:
| Customer Relationship Management Manager | Business Development Manager | |
| Average age | 39 | 39 |
| Gender ratio | Male, 60.3% Female, 39.7% | Male, 68.6% Female, 31.4% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 10% |