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The differences between customer relationship management managers and product managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 8-10 years to become both a customer relationship management manager and a product manager. Additionally, a product manager has an average salary of $111,729, which is higher than the $102,945 average annual salary of a customer relationship management manager.
The top three skills for a customer relationship management manager include analytics, salesforce and digital marketing. The most important skills for a product manager are product management, QA, and product strategy.
| Customer Relationship Management Manager | Product Manager | |
| Yearly salary | $102,945 | $111,729 |
| Hourly rate | $49.49 | $53.72 |
| Growth rate | 10% | 10% |
| Number of jobs | 127,674 | 125,678 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 72% |
| Average age | 39 | 39 |
| Years of experience | 10 | 10 |
A customer relationship management manager is responsible for maintaining a healthy and long-term business relationship with customers and business partners to keep a positive reputation for the company and increase its market reliability. Customer relationship management managers analyze business functions and identify new business opportunities for revenue resources, as well as offering new services to the clients according to their interests. They also handle contract negotiations, respond to the clients' inquiries and concerns, and resolve complaints immediately.
A product manager is responsible for ensuring product development, providing the best marketing strategies, and effectively handling the sales and marketing team. Product managers' duties include monitoring the market trends and conditions, identifying business opportunities and plan initiatives, and collaborating the product launch process with the appropriate departments. A product manager is also responsible for generating ideas on improving product features, determining timetables and reasonable pricing, and analyzing product sales. A product manager must have excellent strategic and decision-making skills to contribute to its growth and profitability.
Customer relationship management managers and product managers have different pay scales, as shown below.
| Customer Relationship Management Manager | Product Manager | |
| Average salary | $102,945 | $111,729 |
| Salary range | Between $74,000 And $141,000 | Between $81,000 And $152,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Apple | Meta |
| Best paying industry | Professional | Retail |
There are a few differences between a customer relationship management manager and a product manager in terms of educational background:
| Customer Relationship Management Manager | Product Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Georgia |
Here are the differences between customer relationship management managers' and product managers' demographics:
| Customer Relationship Management Manager | Product Manager | |
| Average age | 39 | 39 |
| Gender ratio | Male, 60.3% Female, 39.7% | Male, 65.3% Female, 34.7% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 10% |