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How to hire a customer relationship management manager

Customer relationship management manager hiring summary. Here are some key points about hiring customer relationship management managers in the United States:

  • In the United States, the median cost per hire a customer relationship management manager is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • Human Resources use 15% of their expenses on recruitment on average.
  • On average, it takes around 12 weeks for a new customer relationship management manager to become settled and show total productivity levels at work.

How to hire a customer relationship management manager, step by step

To hire a customer relationship management manager, you need to identify the specific skills and experience you want in a candidate, allocate a budget for the position, and advertise the job opening to attract potential candidates. To hire a customer relationship management manager, you should follow these steps:

Here's a step-by-step customer relationship management manager hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a customer relationship management manager job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new customer relationship management manager
  • Step 8: Go through the hiring process checklist

What does a customer relationship management manager do?

A customer relationship management manager is responsible for maintaining a healthy and long-term business relationship with customers and business partners to keep a positive reputation for the company and increase its market reliability. Customer relationship management managers analyze business functions and identify new business opportunities for revenue resources, as well as offering new services to the clients according to their interests. They also handle contract negotiations, respond to the clients' inquiries and concerns, and resolve complaints immediately.

Learn more about the specifics of what a customer relationship management manager does
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  1. Identify your hiring needs

    Before you post your customer relationship management manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a customer relationship management manager for hire on a part-time basis or as a contractor.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    You should also consider the ideal background you'd like them a customer relationship management manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer relationship management manager that fits the bill.

    This list presents customer relationship management manager salaries for various positions.

    Type of Customer Relationship Management ManagerDescriptionHourly rate
    Customer Relationship Management ManagerAdvertising, promotions, and marketing managers plan programs to generate interest in products or services. They work with art directors, sales agents, and financial staff members.$35-67
    Marketing DirectorMarketing directors are responsible for the overall branding and marketing direction of the company. They are in charge of identifying goals and strategies related to marketing... Show more$32-92
    PartnerA business partner is responsible for providing strategies and recommendations on how the business will operate, increasing its revenues while sharing profits. Business partners must have extensive knowledge of how the current market industry works to identify the best decisions for the business... Show more$14-87
  2. Create an ideal candidate profile

    Common skills:
    • Analytics
    • Salesforce
    • Digital Marketing
    • Email Marketing
    • Cloud
    • Project Management
    • Customer Service
    • QA
    • A/B
    • Marketing Campaigns
    • B Testing
    • Business Processes
    • Customer Relationships
    • HTML
    Check all skills
    Responsibilities:
    • Lead PPC, SEO, and social media marketing programs.
    • Manage CRM products including email, SMS, social, and mobile apps.
    • Manage all print, digital, mobile and web activities for B2B and B2C communications.
    • Work to develop an RFP, manage collecting vendor bids, vendor selection and funding approval.
    • Manage all testing plans relating to compatibility, qualification, benchmarks and validation between WPD and the OEM.
    • Lead the development and execution of chain level consumer promotions, including POS display, radio and print advertisements.
    More customer relationship management manager duties
  3. Make a budget

    Including a salary range in the customer relationship management manager job description is a good way to get more applicants. A customer relationship management manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

    For example, the average salary for a customer relationship management manager in Louisiana may be lower than in Washington, and an entry-level engineer typically earns less than a senior-level customer relationship management manager. Additionally, a customer relationship management manager with lots of experience in the field may command a higher salary as a result.

    Average customer relationship management manager salary

    $102,945yearly

    $49.49 hourly rate

    Entry-level customer relationship management manager salary
    $74,000 yearly salary
    Updated December 18, 2025

    Average customer relationship management manager salary by state

    RankStateAvg. salaryHourly rate
    1California$123,253$59
    2Washington$121,404$58
    3Massachusetts$111,274$54
    4Arizona$110,995$53
    5Pennsylvania$108,629$52
    6Illinois$104,985$50
    7Connecticut$104,120$50
    8Virginia$102,756$49
    9District of Columbia$102,360$49
    10New Jersey$101,584$49
    11New York$99,706$48
    12Texas$98,076$47
    13New Mexico$94,936$46
    14Georgia$94,626$45
    15Indiana$94,334$45
    16North Carolina$93,787$45
    17Ohio$92,084$44
    18Minnesota$91,679$44
    19Florida$90,881$44
    20Kansas$88,749$43

    Average customer relationship management manager salary by company

    RankCompanyAverage salaryHourly rateJob openings
    1Apple$131,106$63.0335
    2CuriosityStream$127,029$61.07
    3The Walt Disney Company$121,046$58.2062
    4Accenture$119,218$57.32839
    5DoorDash$116,707$56.1192
    6Connors Group$115,113$55.34
    7AMC Networks$114,232$54.923
    8Didi Chuxing$114,196$54.90
    9Pharmavite$113,796$54.711
    10Condé Nast$112,187$53.941
    11Lenovo$112,185$53.949
    12VF$110,846$53.2911
    13PetSmart$110,435$53.094
    14Cargill$110,432$53.0925
    15Takeda Pharmaceuticals U.S.A., Inc.$110,404$53.0841
    16Sanofi US$110,288$53.0214
    17Pwc$110,039$52.90738
    18Christian Dior$109,871$52.821
    19Guitar Center$109,626$52.704
    20Incipio$109,417$52.60
  4. Writing a customer relationship management manager job description

    A job description for a customer relationship management manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a customer relationship management manager job description:

    Customer relationship management manager job description example

    • Work will require some evening and weekend hours to assure organizational responsiveness to assigned issues area.
    • Bread is a hybrid organization with headquarters in Washington, DC. This role can be based anywhere in the US, with preference for willingness to work primarily on Eastern Time. If based outside the DC metro area, this role will be expected to travel approx. 2-3 times per year to our Washington, DC offices and/or other Bread events.
    • Proof of being fully vaccinated against COVID-19 in accordance with CDC guidelines is required to enter our offices. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

    CULTURAL EXPRESSIONS:

    Bread is committed to advancing racial equity externally and internally, all staff members play a vital role. In the course of our work, each staff person should work to apply a racial equity lens to their work and practices; and participate in racial equity and antiracism on-going training. Bread is also committed to being an equal opportunity employer.

    OUR VALUES :

    1. We value our faith. Our faith in Christ compels us to love our neighbors near and far and is the foundation for our hope, story, mission, and values.
    2. We value human flourishing. We believe?that every human being, created in the image of God, has inherent dignity?that affords?an?opportunity to thrive in relationship with God, self, neighbor, and the environment;?and?to?access?enough nutritious food?for?good health.?
    3. We value justice. We seek?to establish?effective?systems, structures, and policies that affirm equality and?advance equity among all human beings to alleviate hunger and poverty.
    4. We value courage and prophetic voice. In a spirit of wisdom and love, we will be bold in?articulating?and?pursuing?our vision of a world without hunger.
    5. We value nonpartisanship. We believe that?effective and?sustainable?public policies?are?made when,?in good faith,?we?employ a civil and?bipartisan approach to develop and implement?laws?and programs?to?achieve our mission.?
    6. We value collaboration. We believe in working alongside and building community with a diversity of churches, interfaith communities, institutions,?and individuals, including people experiencing hunger, to achieve our mission.
    7. We value impact. We strive for excellence in our work and hold ourselves and our nation's leaders accountable in the pursuit of public policies that render measurable results and meaningful change for people everywhere affected by hunger.

    DISCLAIMER:

    Background and reference checks will be conducted on all final candidates. The information in this job description indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

    WHAT WE DO:

    Bread equips people to write personal letters and emails, meet with their members of Congress, and to work with others to end hunger. Working through churches, campuses, and other organizations, we engage people in organized advocacy. Each year, Bread invites churches across the country to take up an Offering of Letters to Congress on legislation that impacts hungry and poor people. We organize advocacy campaigns to pass or block federal legislation that will help end hunger and poverty. Bread works in a bipartisan way. Our network of thousands of individual members, churches, and denominations is active in every congressional district. We speak the truth to power with a moral and Christian voice and at the right time. And together, we are building the political will to end hunger and poverty.



    PI192447007

  5. Post your job

    To find the right customer relationship management manager for your business, consider trying out a few different recruiting strategies:

    • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
    • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with customer relationship management managers they would recommend.
    • Recruit at local colleges. Attend job fairs at local colleges to recruit customer relationship management managers who meet your education requirements.
    • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.
    Post your job online:
    • Post your customer relationship management manager job on Zippia to find and recruit customer relationship management manager candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.
  6. Interview candidates

    Your first interview with customer relationship management manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

    It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new customer relationship management manager

    Once you've found the customer relationship management manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

    You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

    Once that's done, you can draft an onboarding schedule for the new customer relationship management manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a customer relationship management manager?

Before you start to hire customer relationship management managers, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire customer relationship management managers pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.

The median annual salary for customer relationship management managers is $102,945 in the US. However, the cost of customer relationship management manager hiring can vary a lot depending on location. Additionally, hiring a customer relationship management manager for contract work or on a per-project basis typically costs between $35 and $67 an hour.

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