Customer relationship management manager job description

• Work will require some evening and weekend hours to assure organizational responsiveness to assigned issues area.
• Bread is a hybrid organization with headquarters in Washington, DC. This role can be based anywhere in the US, with preference for willingness to work primarily on Eastern Time. If based outside the DC metro area, this role will be expected to travel approx. 2-3 times per year to our Washington, DC offices and/or other Bread events.
• Proof of being fully vaccinated against COVID-19 in accordance with CDC guidelines is required to enter our offices. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

CULTURAL EXPRESSIONS:

Bread is committed to advancing racial equity externally and internally, all staff members play a vital role. In the course of our work, each staff person should work to apply a racial equity lens to their work and practices; and participate in racial equity and antiracism on-going training. Bread is also committed to being an equal opportunity employer.

OUR VALUES :

1. We value our faith. Our faith in Christ compels us to love our neighbors near and far and is the foundation for our hope, story, mission, and values.
2. We value human flourishing. We believe?that every human being, created in the image of God, has inherent dignity?that affords?an?opportunity to thrive in relationship with God, self, neighbor, and the environment;?and?to?access?enough nutritious food?for?good health.?
3. We value justice. We seek?to establish?effective?systems, structures, and policies that affirm equality and?advance equity among all human beings to alleviate hunger and poverty.
4. We value courage and prophetic voice. In a spirit of wisdom and love, we will be bold in?articulating?and?pursuing?our vision of a world without hunger.
5. We value nonpartisanship. We believe that?effective and?sustainable?public policies?are?made when,?in good faith,?we?employ a civil and?bipartisan approach to develop and implement?laws?and programs?to?achieve our mission.?
6. We value collaboration. We believe in working alongside and building community with a diversity of churches, interfaith communities, institutions,?and individuals, including people experiencing hunger, to achieve our mission.
7. We value impact. We strive for excellence in our work and hold ourselves and our nation's leaders accountable in the pursuit of public policies that render measurable results and meaningful change for people everywhere affected by hunger.

DISCLAIMER:

Background and reference checks will be conducted on all final candidates. The information in this job description indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

WHAT WE DO:

Bread equips people to write personal letters and emails, meet with their members of Congress, and to work with others to end hunger. Working through churches, campuses, and other organizations, we engage people in organized advocacy. Each year, Bread invites churches across the country to take up an Offering of Letters to Congress on legislation that impacts hungry and poor people. We organize advocacy campaigns to pass or block federal legislation that will help end hunger and poverty. Bread works in a bipartisan way. Our network of thousands of individual members, churches, and denominations is active in every congressional district. We speak the truth to power with a moral and Christian voice and at the right time. And together, we are building the political will to end hunger and poverty.

PI192447007

Reporting to the Sr. Director of Business Services, You will be a culture creator focused on the leadership and team development of internal direct reports and influencing indirect reports within a Shared Services organization. You will build the strategic vision and operational needs of our Customer Order Management organization. You will will bring recommendations and solutions to business improvements with external customers, while coordinating internal improvements. Additional responsibilities including working with M& A activities, Customer strategies, Supply Chain optimization and programs, and other Order Management plans. You will build partnerships with teams including Sales, Supply Chain Leaders, Center of Excellence, Transportation, Warehousing, Supply Planning, Accounts Receivables, Reverse Logistics, and other teams within Supply Chain.
You Will:
Maintain relationships with assigned customers to better understand their needs and allow effective and cost efficient customer service plans and programs Focus on service level financial results, team productivity, sales plans, supply chain efficiencies, and Global Business Services strategic goals Leadership and development of people toward organizational and personal success Understanding of COM policies, and VMI (Vendor Management Inventory) Successful collaboration with internal and external partners to align priorities and deliver Supply Chain services that meet our needs Promote efficient use of people, process and technology through automation and robotics to meet changing our needs Accountable for people and planning related decisions to include hiring, training, and performance management Manage and work within a Shared Services organization, influencing metrics, results, and culture Lead individuals to work both independently and in a cross functional teams Manage conflict resolution and be the escalation contact for internal and external partners across all levels of leadership Manage relationships with Customers, Sales, and Supply Chain leaders through multiple avenues of communication, including on site Customer Visits and presentations Understanding of CPFR responsibilities, influence, partnership, and achieve results with external customer and internal partners.
You must have:
Bachelor's degree in business or related fields Previous leadership experience Project management Prioritize multiple activities simultaneously Lead change in an ambiguous and dynamic business environment
Our Modern Workplace:
Conagra's culture of collaboration enhances our ability to meet critical business goals, deliver value to customers and consumers and provide you with the flexibility you need to achieve a better work-life balance. We carefully consider each role and how often each team member needs to collaborate in-person.

Our Benefits:

We care about your total well-being and will support you with the following, subject to your location and role:
Health: Medical, dental and vision insurance, company-paid life, accident and disability insurance Wealth: great pay, incentive opportunity, matching 401(k) and stock purchase plan Growth: online courses, virtual and classroom development experiences Balance: paid-time off, parental leave, flexible work-schedules (subject to your location and role)

Our Company:

Conagra Brands is one of North America's leading branded food companies. We have a rich heritage of making great food, and a team that's passionate about innovation and growth. Conagra offers choices for every occasion through iconic brands, such as Birds Eye , Marie Callender's , Banquet , Healthy Choice , Slim Jim , Reddi-wip , and Vlasic , and emerging brands, including Angie's BOOMCHICKAPOP , Duke's , Earth Balance , Gardein , and Frontera .
We pride ourselves on having the most impactful, energized and inclusive culture in the food industry. For more information, visit www.conagrabrands.com.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.

Do you have experience in digital marketing and online consumer journeys in B2C marketing? Are you data driven, analytical and have a strong understanding of marketing automation and customer data platforms?

If your answer is yes, read further as this might be your next career move! We look forward to receiving your application!
The Top Line
We are looking for a CRM Planning Manager who will develop and manage our Pan-European customer marketing platform and acquire customer data for customer marketing and develop the usage. You will be leading marketing activities and PDCA on organic social media and community as well. Establishing and enhancing the data usage both for marketing and analytics in central and local level will also be one of your task.

In Detail
Plan and manage the data integration of 1st party data from internal SEU to Tokyo products development and 3rd party data, which is usable for marketing purpose As owner of My Sony system and data, optimise the platform to be compliant and effective.Plan and optimised the automated communication to the registered customer Working with relevant teams; drive initiatives to acquire more/new data. Grow and optimise the customer databases.Increase the conversion of prospect customers into My Sony accounts and acquire the consent for communications.Lead the planning and implementation of use case for Marketing platform, drive PDCA and expand the usage also for local activities Expand the usage of customer data for internal relevant teams according to the requirement.Evaluate new technologies to improve and optimize marketing and sales performance Set up customer marketing KPIs and target, monitor and drive the achievement Establish reporting and dashboard to enables the product marketing and local market teams to monitor and analyse the customer data and result of marketing activities.Align with global team, report the SEU's status and achievement to stakeholders Monitor the performance of organic customer rating & reviews ratios and identify ways to improve performance of review invitation emails and increase the number of reviews being left

Who you are
Degree or equivalent professional qualification Experience of digital marketing and online consumer journeys in B2C marketing Experience of working with E-commerce / Online store or CommunicationExperience of management and organisational skills Experience of working with Online Sales & Marketing company and/or system team Proficient in marketing automation systems Knowledge about GDPR and customer privacy data management and handling Well-developed interpersonal skills Experienced user of standard MS Office programs (Excel, PowerPoint, Word, Outlook) Excellent knowledge of English, spoken & written

We value
Additional European languages considered as plus

What you can expect from us
At Sony, we value our people, so on top of a competitive salary, bonus and excellent benefits including discounts on Sony products, you will be supported with your own career development, have access to an extensive range of Learning & Development courses, and some incredible internal mobility opportunities.

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Bring your uniqueness to Sony

We recognize that each and every one of us is original and different. Diversity and inclusion are in our DNA, they drive innovation. We empower our people to achieve one goal: to fill the world with emotion, through the power of creativity and technology.