Top Customer Relationship Management Manager Skills

Below we've compiled a list of the most important skills for a Customer Relationship Management Manager. We ranked the top skills based on the percentage of Customer Relationship Management Manager resumes they appeared on. For example, 10.3% of Customer Relationship Management Manager resumes contained Business Requirements as a skill. Let's find out what skills a Customer Relationship Management Manager actually needs in order to be successful in the workplace.

The six most common skills found on Customer Relationship Management Manager resumes in 2020. Read below to see the full list.

1. Business Requirements

high Demand
Here's how Business Requirements is used in Customer Relationship Management Manager jobs:
  • Collected, documented and managed business requirements by closely working with different stakeholders & SME's from different organizations within Cisco.
  • Worked closely with internal customers to understand business requirements and translated the same into product features/functions.
  • Created the necessary business requirements and worked with PeopleSoft Development to implement the necessary changes.
  • Developed business requirements for database tracking clients' cooperative advertising budgets and expenditures.
  • Defined business requirements for integrated modules tailored to emerging high-tech manufacturing companies.
  • Collected high level business requirements in support of application development.
  • Led workshops to prepare preliminary business requirements.
  • Partnered with assigned business areas (Marketing, Sales, IT and Finance) to prioritize and outline business requirements.
  • Developed business requirements, surveyed purchase order customers, gathered resources, and partnered with technical lead to implement system.
  • Worked closely with sales and marketing users and leaders to understand business requirements and translate the same into product features/functions.
  • Worked with CRM Business owners to ensure project business requirements and functional application designs met the business needs and objectives.
  • Developed custom fields, formulas, field updates and record types specific to business requirements.
  • Prepared detailed project plan for implementing gaps as well as new business requirements.
  • Review contract agreement terms and conditions to ensure compliance with business requirements.
  • Developed project plans, business requirements and managed projects using SDP-21.
  • Translated business requirements in system solutions while creating strategized plans within designated time and budget constraints.
  • Mapped the new Business requirements to standard Siebel out-of-the-box functionality and performed Gap Analysis.
  • Prepare business requirements document and get mutual signoffs on the project scope and detailed requirements.
  • Defined business requirements for worldwide Siebel CRM program, as the lead Marketing representative.

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2. Email

high Demand
Here's how Email is used in Customer Relationship Management Manager jobs:
  • Managed vendor relationships promotional programs, which included defining promotional offers, developing print and email collateral and providing ROI reporting.
  • Pioneered innovative new auto-email, nurture and demand generation email communication programs to successfully achieve business objectives.
  • Partnered with consumer marketing team to develop email strategy for defined audiences and verticals.
  • Created and managed the Quarterly United Airlines Mileage-Plus Email Marketing Campaign Calendar.
  • Conduct email marketing research and continuously monitor evolving email marketing trends.
  • Developed and managed email campaigns and customer communication for loyalty program.
  • Implemented targeted email contact strategy based on customer spend and propensity.
  • Developed and managed successful trigger-based emails, based on customer behavior.
  • Manage the execution of all company email communications.
  • Initiated and managed customer loyalty email marketing program.
  • Emailed BSCI Sales Representatives medical device information.
  • Managed customer information and email campaigns.
  • Analyzed all Ticketmaster email results.
  • Worked with external vendors and internal teams to help deliver marketing campaigns for Email, Direct Mail, and Telemarketing channels.
  • Designed campaigns to target and segment consumer information associated with direct-mail, email, event, lead generation and incentive promotions.
  • Integrated email marketing solutions which provided automation & tracking solutions for website, email, and landing page statistics and tracking.
  • Reached across partner channels to manage website development, email marketing, online advertising, SEO and consumer program integration.
  • Managed email marketing and CRM strategy for Fortune 500 clients loyalty programs including AARP, Allstate, Citibank and Verizon.
  • Increased email conversion rate 100% by applying test plans, segmentation and data driven techniques to optimize email performance.
  • Identified top segments for email targeting (184% lift in sales/email sent) while reducing email list size.

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3. Customer Data

high Demand
Here's how Customer Data is used in Customer Relationship Management Manager jobs:
  • Managed the development and execution of a centralized customer database that integrated multiple data tables from various parts of the organization.
  • Lead management, data hygiene and data appending initiatives for customer database with emphasis on quality and integrity.
  • Lead and recommend database relationship marketing initiatives to drive strategic growth of the customer database across productive segment.
  • Utilize customer data to create compelling offer propositions for targeted customer segments to drive optimal results.
  • Initiated market research projects and designed sampling to verify quantitative findings from internal customer data.
  • Created customer characteristics process to segment customer database on affinity and interests.
  • Created innovative customer scoring algorithm used to rank the customer database.
  • Designed and deployed online customer database to raise acquisition and retention.
  • Leverage customer data and segmentation to drive targeted communications.
  • Created, monitored and maintained customer databases.
  • Analyzed dealership performance and customer data (buying patterns, loyalty, incentive reimbursements, etc.).
  • Oversee the growth of the customer database and the related technologies to support customer marketing programs.
  • Designed and integrated custom web pages to integrate with customer data in the CRM system.
  • Applied Delivery Point Validation (DPV) to the addresses in the customer database.
  • Managed Food Lion's CRM loyalty marketing program targeting a 13 million customer database.
  • Reorganized the entire customer database to create relevant analyzes (B2C only).
  • Mined the customer database to unearth insights into behavior and engagement.
  • Led Business Intelligence efforts mining SAP CRM customer data.
  • Created Customer Data Stewardship team.
  • Performed onsite technical problem analysis, developing solutions and implementing changes for customer data center environments.

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4. Salesforce

high Demand
Here's how Salesforce is used in Customer Relationship Management Manager jobs:
  • Analyzed Microsoft Dynamics, SalesForce, ACT, Goldmine, RentalResult, Rental Man (RentalResult was chosen)
  • Integrated SalesForce with back-end application database to report and segment client based on usage and invoice history.
  • Conducted functional training with users on Salesforce application regarding lead and opportunity management, mass mail, template development and reporting.
  • Provide continuous front-end user support for Salesforce management and administrative support requests and enhancements.
  • Work With Reps/Managers to transition Pipeline, Win/Loss tracking and reporting into Salesforce.com.
  • Presented findings to executive team triggering upgrade to Salesforce.com.
  • Managed day-to-day Salesforce CRM administrative and development efforts.
  • Monitored Salesforce system upgrades and facilitated end-user adoption.
  • Streamlined multiple business processes by implementing Salesforce.com.
  • Prepare Statement of Work for Salesforce projects, obtain approval from senior management and implement projects per the plan.
  • Implemented changes to our Salesforce instance to streamline internal sales, marketing, and event management processes.
  • Provide a personalized training experience for client based on goals, prior Salesforce knowledge and implementation structure.
  • Experience with Constant Contact, Volunteer Hub, Home Keeper, and integrating the applications to Salesforce.
  • Worked closely with business partners, translating functionality to match user requirements in the Salesforce package.
  • Developed integration of client and agency data between dissimilar CRM systems (usually Salesforce).
  • Created and deployed the company's first RFP automated approval process, using Salesforce.com.
  • Lead the research, evaluation and implementation of a CRM solution (salesforce.com).
  • Point of contact for all sales territory changes and realignments in Salesforce Hierarchy.
  • Lead the management team to identify new and creative opportunities to leverage Salesforce.
  • Research key contacts of companies and update CRM database (salesforce.com).

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5. Customer Service

high Demand
Here's how Customer Service is used in Customer Relationship Management Manager jobs:
  • Served as Business Analyst for commercial customer service and wholesale support; provided statistical analysis and reporting; maintained customer accounts.
  • Identified process initiatives to maximize service level intervals as well as improve overall customer service experience.
  • Unified the efforts of Customer Service and Engineering to deliver industry-leading proprietary software.
  • Received recognition from outside customers and management in accelerating quality customer service.
  • Manage staff of customer service representatives to ensure customer satisfaction and retention.
  • Developed customer service techniques to enhance relationships.
  • Oversee loyalty program customer service coordinator.
  • Mapped and analyzed the sales, marketing, customer service business processes and collected the relevant data requirements from the processes.
  • Served as liaison between team and sales, product line management, development, technical support and customer service departments.
  • Reduced the number of return authorizations generated by Customer Service errors by 50% and overall by 10%.
  • Directed a team of 150 Customer Service Agents while assisting in the managing of another 40 additional representatives.
  • Tasked with administering modules for customer service and support, resource planning, and service operations and management.
  • Developed strategies to determine the appropriate balance of customer service and sales in the Credit Card Call Centers.
  • Created trending reports and identified systemic customer service problems across all regions of CHI and coordinates SIP process.
  • Supported award-winning customer service team that led the league in season ticket renewals for 2 consecutive years.
  • Managed the implementation of Microsoft Dynamics CRM 2011 for Marketing, Sales, and Customer Service departments.
  • Collaborated with Customer Service, Information Systems, Marketing, and E-commerce to identify and create programs/campaigns.
  • Leveraged understanding of Customer Service Records (CSR) of other carriers to identify market opportunities.
  • Received Prudential's 1999 Marketing and Customer Management Excellence Award for outstanding commitment to customer service.
  • Worked with a cross-functional team; engineering, sales, QA, and customer service.

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6. Analytics

high Demand
Here's how Analytics is used in Customer Relationship Management Manager jobs:
  • Participated in weekly cross-functional planning sessions to identify gaps in database analytics.
  • Utilized data analytics to identify new opportunities and drive marketing decisions.
  • Leverage analytics to illustrate success & opportunities and drive continuous optimization.
  • Review analytics and provide recommendations to drive business results.
  • Coordinated and assisted development/implementation of reporting and analytics dashboards.
  • Produced detailed analytics to deliver measurement and focus.
  • Conducted high-end analytics consulting and due diligence assessments.
  • Managed regular analytics and performance reporting.
  • Created Project Charter, Business requirement document, Functional Requirement document, project plan and schedules for CRM analytics projects.
  • Subject matter expert for complex querying across multiple tables for marketing analytics, proposal metrics, and business intelligence.
  • Worked directly with the strategic planning / analytics group, marketing and IT department.
  • Established best practices for CRM and data analytics during period of explosive growth.
  • Created dynamic reports and dashboards that can be accessed with real time analytics.
  • Lead major account operations relating to CRM, Analytics, and Campaign Management.
  • Worked with Analytics team to build customer segments for targeted marketing campaigns.
  • Leveraged customer analytics to predict and drive changes in the marketplace
  • Group Manager, Database Marketing & Analytics (last position)
  • Provide the business with data mining and analytics support.
  • Assist entire management team with reporting and analytics.
  • Tuned queries to improve real time analytics performance.

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7. Project Management

high Demand
Here's how Project Management is used in Customer Relationship Management Manager jobs:
  • Participate in various regular meetings ranging from Project Management, Technical Implementation, Functional Configuration, and Legacy Systems Interfaces.
  • Created thousands of project management documents such as business/functional requirements, integration and testing outlines, and training documents.
  • Facilitated project management and implementation of software, network and storage subsystems into test and production data center environments.
  • Mentored project team members on Business Analysis best practices and Project Management methodologies.
  • Follow a defined, agreed upon project management methodology.
  • Implemented standard project management standards and planning practices.
  • Supported Project Management on integration and operational issues.
  • Project management, business process, analysis and training consulting services to companies, including EMC, StorageTek, Kinko's.
  • Led the creation of a training program to improve technical, business and project management skills.
  • Selected as the Western Region's interface to internal Project Management Office (PMO).
  • Trained in IBM Project Management, Business Sales Delivery process, and IBM Blue consulting.
  • Program Manager; Project Management Office (PMO) Planning and Implementation.
  • Performed key project management function for Canada & Latin America.
  • Appointed to Project Management Office (PMO) by management.
  • Managed submission of sprint/scrum requests via Jira project management system in Agile environment.
  • Tailor the use of specific project management techniques to each assignment (e.g.
  • Provided business analysis and project management for the Avaya CCE client.
  • Change Management Stakeholder Engagement Persuasion/Building Buy-in Technology Roadmap & Vision Business Case Development CRM Project Management Team Development

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8. Customer Relationships

high Demand
Here's how Customer Relationships is used in Customer Relationship Management Manager jobs:
  • Developed and expanded public and private sector customer relationships.
  • Leverage use of CRM databases to maintain strong customer relationships.
  • Improved customer relationships with key merchants dramatically by providing stellar POS support and operational support that improved customer satisfaction.
  • Developed these meaningful conversations by solving problems, servicing requests, and deepening customer relationships.
  • Developed business processes and utilized technology to enhance customer relationships and increase business results.
  • Developed and enhances customer relationships within industry and government.

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9. Siebel

high Demand
Here's how Siebel is used in Customer Relationship Management Manager jobs:
  • Partnered with Oracle/Siebel and other mid/lower tier vendors in developing a software product and associated service offerings.
  • Designed, managed and implemented the Campaign Management module in Siebel Marketing Application.
  • Involved in analysis, design and implementation of Siebel integration with external system.
  • Designed and deployed global Siebel Replication with regional servers spanning several countries.
  • Formulated and implemented best practices for Siebel Tools development and migration processes.
  • Coordinated/Facilitated user training classes for new hires on required Siebel functionality.
  • Performed various Siebel Remote Administration and Application Administration duties.
  • Managed the implementation of Mission Delivery Siebel enhancements.
  • Maintained and administered Siebel software licenses.
  • Planned and managed the successful upgrade of Siebel Applications from 7.x to 8.x; Technical Architect during the upgrade project.
  • FRENCH UTILITIES COMPANY, Paris, France: Acted as Siebel configuration expert in utilities call center implementation.
  • Manage, Specific, designs and / configures Siebel On Demand systems to support business information needs.
  • Managed and led the effort to provide automated regression scripts for the Risk and Originations Siebel8 application.
  • Managed project to onboard the GE Capital Latin America Service department onto the Siebel8 Service platform.
  • Directed client, contractor, Accenture team members to early delivery of Siebel data migration project.
  • Implemented Siebel E business CRM and Supply Chain solutions for General Electric Power Systems Global Divisions.
  • Budgeted for, developed, and launched CRM tools, including Siebel and Business Objects.
  • Developed strong relationships with Alliance partners (Oracle, Clarify, and Siebel).
  • Deployed and trained $2 million Siebel Field Service software package to 175 users.
  • Developed test scripts and performed User Acceptance Testing for various Siebel remote releases.

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10. SQL

high Demand
Here's how SQL is used in Customer Relationship Management Manager jobs:
  • Analyze high Utilization of CPU, database jobs, and programs, Buffers, Expensive SQL statements, Indexes.
  • Performed data mapping, conversion testing, as well as built SQL queries to provide reports for recruiters.
  • Created complex Excel functions and pivot tables used to summarize SQL query data extracts.
  • Developed the data model and wrote PL/SQL stored procedures in UDB.
  • Used SQL Trace for analyzing the SQL statements in the reports.
  • Improved overall performance of connection time and optimized SQL statements.
  • Administered and maintained Microsoft Dynamics CRM and associated SQL servers.
  • Experience with MySQL databases and various hosting environments.
  • Created SQL queries for various periodic reporting needs.
  • Have done SQL upgrade from non Unicode 2000 to Unicode 2005.
  • Performed analyses and created reports using SQL, Brio tools to support day-to-day business activities and also long-range planning efforts.
  • Loaded Customer and Contracts data into Oracle Application Staging tables using SQL*Loader, PL/SQL and Informatica.

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11. Customer Loyalty

high Demand
Here's how Customer Loyalty is used in Customer Relationship Management Manager jobs:
  • Conducted research, analysis and interviewed vendors and played key role in launching the Lord & Taylor customer loyalty program.
  • Develop and manage customer Loyalty and referral program; obtaining over 500 members within the first month of launch.
  • Guided team in applying acquired knowledge to all marketing efforts to increase customer loyalty.
  • Identified a failing customer loyalty program saving $4M in marketing expense.
  • Managed house credit customer loyalty program which increased purchase frequency 35%.
  • Designed data model for customer loyalty card program.
  • Led development, execution and evolution of customer communication strategy, successfully balancing long-term customer loyalty with immediate business needs.
  • Analyzed loyalty program success against predefined metrics to adjust for efficiencies in the customer loyalty lifecycle.

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12. Business Units

high Demand
Here's how Business Units is used in Customer Relationship Management Manager jobs:
  • Gather and documented all information on proposed upgrades and enhancements from business units.
  • Managed project budgeting and notification/training of business units.
  • Provided technology consulting services for several business units.
  • Directed the integration of GM business units toward the use of GM CRM systems - OnStar, GMAC, etc.
  • Acted as a liaison between management, technology teams, support teams, and business units.
  • Coordinated all license purchases and support renewals with the Purchasing department for multiple Business units.
  • Recognized by IT and business units for owning and resolving issues, delivery on commitments.
  • Reviewed and analyzed sales and marketing processes for 40 global business units.
  • Assist Business Units and Participants with I/T related issues or requests.
  • Managed cross-sell of auto into bank and mortgage business units.
  • Received 6 recognition awards from business units.
  • Designed and implemented key performance indicators reports for each business units monitoring sales, volume, services and marketing effectiveness.
  • Collaborated with both newspaper and online business units to develop a CRM roadmap for Advance Publications.
  • Spearheaded business analysis, management and marketing of multiple, concurrent Siebel 2000 full-lifecycle software implementations across major business units.

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13. Data Warehouse

high Demand
Here's how Data Warehouse is used in Customer Relationship Management Manager jobs:
  • Led the delivery of data warehouse and business intelligence engagements at insurance clients.
  • Validated and improved data quality and integrity in data warehouse.
  • Planned and guided the integration of the CRM system with the existing data warehouse exchanging information between the two environments.
  • Worked with Data Warehouse team to ensure proper integration of CRM data, Data Warehouse and Business Intelligence.
  • Worked closely with the data warehouse team to define segmentation attributes and deploy statistical models.
  • Improved the CRM's data accuracy by improving data warehouse architecture and data integration processes.
  • Played an important role in developing and enhancing the site traffic and customer data warehouse.
  • Update fields to maintain new business value rules, processes or redesigned data warehouses.
  • Defined, developed and managed business solution for CRM data warehouses and data marts.
  • Experience in data mining (SQL, ETL, data warehouse, etc.)
  • Performed detailed analysis and mapping specifications for multi-system interface to internal data warehouse platform.
  • Designed data warehouse to effectively manage KPIs related to gaming and non-gaming revenue.
  • Prepared data warehouse vision and roadmap.
  • Contributed to the development of a Netezza corporate data warehouse and implementation of the Unica Campaign marketing application.

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14. ROI

high Demand
Here's how ROI is used in Customer Relationship Management Manager jobs:
  • Assured detailed analysis of all direct marketing efforts and identified opportunities for increased response and ROI.
  • Designed, developed and implemented a user usage and adoption methodology showing ROI for application use
  • Managed ongoing analysis for loyalty campaign performance and optimized discount offers by user segments to turn ROI from negative to positive.
  • Managed targeting strategies for Direct Mail campaigns to drive increased ROI resulting in over 45 creative and pricing versions.
  • Utilize ROI analysis and business cases to make decisions and justify those decisions to senior leadership and stakeholders.
  • Tracked and measure campaign performance by ROI, attrition and enrollments for over 300 database campaigns per season.
  • Utilized ROI methodologies to determine process value, costs and risk associated with change.
  • Worked with finance team to analyze ROI on projects, and managed controllable expenses.
  • Managed analysis of campaigns to report ROI and improve performance.
  • Extended the solution to Apple and Android devices.
  • Provide quarterly ROI dashboards to executive team.
  • Optimize growth and requalification strategy of referral program, including evaluation of ROI and recommendation of enhancements and alternatives.
  • Prepare post-campaign marketing reports and analyze metrics, ROI, and KPI for learnings and recommendations.
  • Managed retargeting program including site, search, video, and contextual with positive ROI.
  • Partnered closely with the analytics team to monitor campaign performance and to track ROI.
  • Research, coordinate and define the effectiveness of participation in tradeshows and other sponsored events providing ROI analysis.

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15. Management System

average Demand
Here's how Management System is used in Customer Relationship Management Manager jobs:
  • Customize Customer Relationship Management System for unique business needs and populate database.
  • Designed and implemented a Business Management System which contributed to a 250% increase in production.
  • Managed agent skill levels and administration for AVAYA Call Management System (CMS).
  • Worked on integration of external warehouse management system with SAP using EDI.
  • Designed and led production of firm's document routing/management system.
  • Launched advanced cross channel behavior and attribution tracking using tag management systems and backend database services.
  • Key Achievements: Created CRM Case Management system for submission of online claims for the Public Safety Officer Benefits web site.

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16. KPI

average Demand
Here's how KPI is used in Customer Relationship Management Manager jobs:
  • Resolved the LMDB, Solution Manager RFC connection, DBA Cockpit connection, and Singe Sign issues, PI/XI.
  • Provided management with appropriate insight while driving Dynamics CRM to meet or exceed KPI targets.
  • Developed and leveraged new KPI reports to present back end data for all marketing efforts.
  • Monitor call quality and mentor employees to meet or exceed weekly KPI's.
  • Develop KPI's to measure and improve customer satisfaction for products/solutions.
  • Hired and led a team of consultants to create detailed reporting and automated dashboards displaying KPIs for digital programs.
  • Provided system metrics and KPIs to management, tracking trends to assist in driving business.
  • Developed KPIs for staff metrics, and policy and procedures for department.
  • Developed CRM-related KPIs to manage the usage of the CRM solution.
  • Increased KPIs as the team's mobile strategy expert.

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17. Process Improvement

average Demand
Here's how Process Improvement is used in Customer Relationship Management Manager jobs:
  • Guided process and training teams in business process improvement and organizational change, streamlining and automating processes for increased productivity.
  • Created and executed process improvements for reports and client communication.
  • Proposed process improvement and technical solutions to meet Business requirement.
  • Provide strategic and tactical input to continuous process improvement.
  • Managed various Requisition to Pay Process improvement projects.
  • Provided analysis of incidents for process improvement.
  • Work to ensure regular reporting to the client on issues, projects, client maintenance, and process improvements.
  • Managed a process improvement and KPI s adoption project that received the ISO9001 quality certification by BVQI.
  • Provide feedback and make recommendations to management on process improvements, technology, training requirements, etc.
  • Spearheaded efforts that led to 2% cost reduction via process improvement/streamlining and policy system implementation.
  • Identified process improvement and contact opportunities by mapping customer's life cycle.
  • Led quote process improvement project by applying lean tools.
  • Assisted in Campaign Process Improvement.
  • Established causal analysis program for order interval misses to determine causes of misses and facilitated process improvements initiatives to enhance performance.
  • Measured and managed work processes and workflow, and proven experience developing and implementing process improvements.
  • Identified inefficiencies and made recommendations for process improvements including a partner launch manual for training.
  • Developed project vision, strategy, roadmaps, process improvement and change management.
  • Identify needs for process improvements and efficiencies that are measurable.

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18. ERP

average Demand
Here's how ERP is used in Customer Relationship Management Manager jobs:
  • Managed implementation services for the parent company to install the PeopleSoft Human Resource, enterprise-wide application to support approximately 5,000 employees.
  • Managed an enterprise Customer Relationship Management (CRM) initiative that supported institutional and private asset management sales and servicing.
  • Determined requirements and lead real-time enterprise data architecture for a fortune 50 company's consumer products division.
  • Led team of 12 with enterprise-wide system development responsibility for 3 geographically-disparate business divisions.
  • Oversee enterprise-wide strategic initiates for all DeVry institutions acting in a Program Manager role.
  • Performed DBA and business intelligent administrator duties in Business Objects and enterprise data warehouse.
  • Communicated with wholesale counterparts to escalate critical issues associated with local service requests.
  • Served as testing coordinator during an ERP implementation for a major automotive manufacturer.
  • Developed and implemented custom configuration of ERP system for business specific needs.
  • Experienced leader in development and working knowledge of enterprise marketing databases.
  • Instituted business procedure development and training for the enterprise.
  • Developed and implemented Enterprise Blog content marketing strategy.
  • Offered leadership during enterprise-wide CRM deployment.
  • Researched and launched an enterprise-wide Customer Relationship Management Program, ultimately reaching each of the company s entire 300+ customer base.
  • Evaluated, selected and implemented an enterprise-wide sales automation software, MSM(TM), running on the AS400 platform.
  • Led team of 5 including program managers, project managers and analysts and 150+ indirect reports to implement initiatives across enterprise.
  • Integrated with SharePoint and ERP Systems for daily, weekly and monthly bi-directional data feeds with internal and external systems.
  • Provided first and second level support to more than 750 Enterprise network users using a personally designed Ticketing System.
  • Led implementation, training, and support of SAP BI, providing real-time ERP sales and CRM customer data.
  • Planned CRM and online activity to analyze and interpret key findings to improve business processes and refine digital initiatives.

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19. Cloud

average Demand
Here's how Cloud is used in Customer Relationship Management Manager jobs:
  • Owned the business implementation and training of a new Customer Relationship management (CRM) system, Oracle Sales Cloud.
  • Migrated the 22,500 plus contacts and data from an SQL database (Goldmine) to a cloud-based solution.
  • Managed delivery of a $5M cloud-based implementation for a for a dot-com startup in the secondary business-to-business marketplace.
  • Delivered infrastructure management software for on-premise and cloud environments with performance, licensing and configuration management capabilities.
  • Delivered an integrated and compelling suite of security products including cloud and mobile for consumers and businesses.
  • Launched cloud-based version of legacy client-server product and introduced new subscription-based recurring revenue business models.

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20. Internet

average Demand
Here's how Internet is used in Customer Relationship Management Manager jobs:
  • Designed and implemented internet and intranet web pages for organization.
  • Established site, designed space and built infrastructure for the Internet Market Solutions Sales Center, a 50-seat inside sales organization.
  • Certified Microsoft Certified Systems Engineer (MCSE) and Internet Web Master (CIW).
  • Promoted to strengthen and increase the production of Internet sales and other untapped opportunities.
  • Designed and aided in development of GCU's internet inquiry system.
  • Initiate telephone follow up communication with all incoming Internet leads.
  • Developed the first Internet Site for Polymer Chemicals.
  • Make sure security standards are active for internet based applications Assist end users in basic application troubleshooting.
  • Led the delivery of CRM Internet Banking, Call Center, Teller, Information Warehouse and Customer Carenet products.
  • Participated in the Decagon Global Internet and Intranet strategic project for the Specialty Chemicals Business Area.
  • Partner with Internet team at Verizon Wireless to design & optimize user landing experience (using personalization) on verizonwireless.com.
  • Authored and evolved the strategic business plan for Internet and Intranet startup, including all annu al and monthly financial modeling.

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21. Business Development

average Demand
Here's how Business Development is used in Customer Relationship Management Manager jobs:
  • Managed firms' Contact Relationship Management SQL database, InterAction, integrating it into firm's marketing and business development initiatives.
  • Train and coach Junior Business Development team, maximizing both the performance and potential of company personnel.
  • Key contributor in New Business Development, winning $500M + in new business for the company.
  • Managed client/vendor relationships (e-mail and d-mail), business development opportunities and program budgets.
  • Supervised a 26 person business development call center responsible for inbound and outbound marketing.
  • Modeled Business Development's new industry sales segmentation strategy to target Intermec's installed base customers - utilizing disparate source data.

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22. Test Cases

average Demand
Here's how Test Cases is used in Customer Relationship Management Manager jobs:
  • Approved the creation of efficient and effective Test plans, Test Scripts, Test Cases and implemented QA strategy.
  • Developed unit, module, integration, and user acceptance test plans, scripts, and test cases.
  • Provided guidelines to developers/testers surrounding appropriate test cases and reasonableness measures.
  • Developed scripts for executing validation/test cases automatically after builds.
  • Performed manual testing for few Test Cases and verified their working by using positive and negative data.
  • Create test cases, test suite, and quality assurance reports based on the current test cycle.

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23. CRM

average Demand
Here's how CRM is used in Customer Relationship Management Manager jobs:
  • Managed support for external Education-wide website & requirements documentation for transition to new website design & integration with CRM application.
  • Implemented and chaired a CRM Advisory Board which was responsible for managing application enhancement requests and development of functional solutions.
  • Led strategy and execution of CRM activation and retention programs to generate incremental purchase volume and retain profitable accounts.
  • Managed online marketing staff involved in execution and analysis of online marketing programs including cross-channel marketing/CRM initiatives.
  • Assisted in the development of functional specifications for programming requirements to implement enhancement projects for CRM applications.
  • Designed integration specifications for 7 existing operational systems creating seamless data transfer to the CRM solution.
  • Developed and implemented effective CRM practices including gap analysis, project plan development and project management.
  • Analyze functionality, documentation and technical specifications to optimize CRM system enhancements.
  • Manage and deliver successful CRM consulting implementation/projects at different client sites.
  • Developed subject matter expertise in CRM Relationship and Opportunity Management.
  • Assisted developers in debugging JavaScript error for CRM application.
  • Provided administrative oversight and leadership in CRM facility.
  • Managed segmentation planning with CRM business group stakeholders.
  • Gathered requirements, coordinated user acceptance testing and managed implementation of WEB base Knowledge portal for CRM application and Call Center.
  • Managed key initiatives to implement CRM and Technology improvements across banking, mortgage, finance, card and investment business units.
  • Looked after a team of CRM Managers worldwide to ensure a smooth operation, contributed to meet/exceed overall CS sales objectives.
  • Acted as the liaison between the business and IT to identify technical issues and opportunities for enhancements to the CRM application.
  • Develop and promote CRM activities for the retail business segment to strengthen the relationship with the Sony Style Stores clients.
  • Point of Contact for leading CRM activities which consists of StarterDB, OVM, Cloud, and Customer PODS setups.
  • Directed prioritization and requirement setting for many parallel operational activities to support Brand and CRM needs to our vendor partner.

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24. Technical Support

average Demand
Here's how Technical Support is used in Customer Relationship Management Manager jobs:
  • Trained technical support and sales organizations in the US, Germany, and Holland.
  • Direct team of 3 CRM technical support and data quality management staff.
  • Provide daily technical support to CRM and Accounting clients.
  • Managed 1 technical support team member.
  • Provided technical support to unit.
  • Level 1, 2 and 3 Technical support.
  • Provided contractual and technical support and information to the sub-contractors Managed and traced system requirements using IBM Rational DOORS application.

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25. Customer Retention

average Demand
Here's how Customer Retention is used in Customer Relationship Management Manager jobs:
  • Planned and delivered CRM strategies across the company encouraging customer retention and customer loyalty.
  • Enhanced customer retention operations by designing solutions for complex business challenges.
  • Focused on developing increased efficiency for customer retention and revenues.
  • Engineered current direct mail circulation strategy and grew customer retention rates 15% y/y, a first in 7 years.
  • Managed marketing and CRM programs focused on driving retail sales and customer retention at retailer.
  • Implemented a loyalty program using game mechanics to improve customer retention and adoption.
  • Generated loyal customers, built brand awareness, and developed customer retention.
  • Drive CRM strategies to encouraging customer retention and client growth.
  • Improved customer retention by 18%.

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26. QA

average Demand
Here's how QA is used in Customer Relationship Management Manager jobs:
  • Hire, train, develop and lead a team of developers, analysts, training and QA resources.
  • Administered CMS for fashion deals: scrutinized images before launch, applied daily QA and page optimization.
  • Prepared technical design for each gap/requirement and used offshore team to develop and QA.
  • Designed, constructed, and implemented QA (quality assurance) process.
  • Acted as QA and Release manager for website.
  • Enforced QA and Optimized site daily.
  • Administered QA of all e-mail campaigns single-handedly and scheduled all company e-mail blasts to an ever-growing list.
  • Conducted SME QA Review session for Developed Training Materials and get their signoff.

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27. BI

average Demand
Here's how BI is used in Customer Relationship Management Manager jobs:
  • Developed segmentation based on activity-based customer profitability.
  • Collaborated with cross-functional teams to innovate unique tools, strategies and methodologies adopted organization-wide - that streamlined and focused system usability.
  • Managed a team of analysts to document current visibility specifications from multiple legacy applications that created a base level of documentation.
  • Implemented a data quality process using software that drove a data cleanup initiative that increased accuracy and usability of client data.
  • Analyze borrower ability to afford a loan modification based upon documented income, assets, and monthly obligations and expenditures.
  • Participated in marketing strategy, billing operations, fulfillment operations, client management, and product management for project success.
  • Implemented weekly sales forecast process for the global sales organization to optimize revenue predictability and resolution of sales inhibitors.
  • Complete catalog & email analysis including segment performance, merchandise performance, catalog space performance, and overall profitability.
  • Managed post implementation project to stabilize the CRM application and reduce production support defects using modified agile development methodology.
  • Identify developing trends in customer behavior and make recommendations to Direct Marketing team on ways to increase company profitability
  • Researched and analyzed viability of emerging marketing communication vehicles including electronic kiosks, online training, and web-casts.
  • Identified and sized opportunities for product mix optimization across sales channels and formulated detailed recommendations to maximize profitability.
  • Delivered enhanced usability and improved application performance completing all phases of deployment cycle on or ahead of schedule.
  • Developed complex profitability calculation models to determine expected results and to ensure the validity of system functionality.
  • Designed and executed CRM pilot initiatives and evaluated their impact on customer profitability, retention and loyalty.
  • Managed day-to-day customer relationship management projects and scopes; identified resources needed and assigned individual responsibilities.
  • Streamlined the Private Offer Certificate Replacement Process - allowing dealers to confirm consumers' eligibility online.
  • Eliminated over 60 unnecessary reports by combining similar and adding user interactivity and filtering capabilities.
  • Increased profitability by 10% from accurately recording and auditing customer earnings and reinvestment.
  • Designed a mobile property appraisal device platform for a national commercial property appraisal firm.

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28. User Acceptance

average Demand
Here's how User Acceptance is used in Customer Relationship Management Manager jobs:
  • Developed and executed procedures for user acceptance testing and integration testing.
  • Managed User Acceptance Testing for new web functionality/forms/navigation.
  • Performed User Acceptance Testing on all web applications/forms; performed SQA testing to ensure data validity.
  • Performed user acceptance testing to achieve each build roll out with 100% success.
  • Created and executed user acceptance test plans.
  • Conducted new user, refresher and application enhancement training to ensure user acceptance and adoption.

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29. SMS

average Demand
Here's how SMS is used in Customer Relationship Management Manager jobs:
  • Automated decision support mechanisms, enabling senior management to monitor pricing effectiveness and formulate competitive strategies.
  • Introduced new database marketing technologies such as dynamic/event-driven email marketing, 3D seating charts, SMS marketing, and online chat.
  • Tested A/B subject line testings for Emails and message approaches for SMS in order to determine champions for future executions.
  • Developed GM's strategy for handling consumer data received for SMS campaigns - re-contact, opt ins & opt outs.
  • Engaged with UX & system vendors to build integration web services for payment, SMS and attendance scenarios.
  • Devised an SMS program to inactive users that lifted engagement rates by 23%.
  • Managed CRM products including email, SMS, social, and mobile apps.
  • Developed processes and tracking mechanisms for work being directed to outsourced vendor.
  • Developed email feedback mechanisms and online surveys to gauge customer satisfaction and needs.
  • Launched "Text-For-Info" retail SMS campaign giving customers on-demand product information using 293 individual text message interactions.

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30. UAT

low Demand
Here's how UAT is used in Customer Relationship Management Manager jobs:
  • Prepared Requests for Proposals for all technology areas and coordinated response evaluations from major vendors to ensure acquisitions met project goals.
  • Worked with CRM specialists, retention specialists and customers directly in situations requiring escalations and additional expertise.
  • Delivered market research reports, new technology evaluations and competitive product comparison analyses for ADP business units.
  • Provision of marketing/management information in order to support the development and evaluation of future marketing campaigns.
  • Coordinated complex account activities, including crises situations of both technical and management nature.
  • Apply assessment frameworks against accounts in region by overseeing account evaluation activities.
  • Supervised personnel including requirements, recruitment, mentoring and performance evaluations.
  • Prepared assessments by evaluating program market opportunities against organizational readiness.
  • Manage subcontractor participation and constantly evaluate their work.
  • Established performance standards and evaluates subordinates.
  • Managed Training evaluation process with customer
  • Credit report analysis and evaluation.
  • Conduct regular employee performance evaluations.
  • Job role involves, Capturing customer requirements, Documentation of the requirements, Conducting CRP, SIT, UAT and Production.
  • Provided great technical support as well as helped agents with issues, troubleshooting steps, OEM contact and handling escalated situations.
  • Manage all aspects of planning, executing, evaluating, and continuously improving retention strategy, campaigns, and activities.
  • Maintained a neat, clean and efficient work environment at Developed employee performance standards and prepares employee performance evaluations.
  • Analyze and ensure that all marketing promotions are adequately tracked to properly measure downstream revenue for the health system.
  • Direct report management of technical resources, interviewing, assigning, evaluating, and taking action as needed.
  • Fulfilled vendor s needs and simultaneously followed company s policy on terms and procedures by creating win-win situations.

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31. Data Management

low Demand
Here's how Data Management is used in Customer Relationship Management Manager jobs:
  • Developed Data Management Plan and all associated processes.
  • Implemented Customer Touch Point data mart and data management which created business intelligence resulting in marketing plans and sales tactics amendments.
  • Analyze the sites, CRM and media consumption data via a DMP (Data Management Platform).
  • Developed standards for team in data management, folder creation and reporting

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32. Customer Segmentation

low Demand
Here's how Customer Segmentation is used in Customer Relationship Management Manager jobs:
  • Implemented e-mail testing, online surveys and customer segmentation modeling; share best practices with global teams.
  • Introduced real-time customer segmentation e-mails based on past purchases that increased open rates by 300%.
  • Worked closely with Analytics and Data teams to develop customer segmentation and targeting, and to maintain performance reporting.
  • Created targeted customer segmentation profiles and developed messaging, email and direct marketing programs to align with various customer segments.
  • Developed a method of analyzing customer segmentation data to track marketing campaigns with internal duplication removal capabilities.
  • Conducted simple statistical analyses to distinguish customer trends and evolve customer segmentation.

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33. User Training

low Demand
Here's how User Training is used in Customer Relationship Management Manager jobs:
  • Conduct user Training and identify the process enhancement opportunities per Germany localization requirements demand.
  • Perform software quality/functionality testing and provide end-user training for CRM system.
  • Manage change communication and coordinate end-user training for system implementations.
  • Created plans for testing, implementation and user training for each new module, user type and upgrade.
  • Created and updated user training guides and posted them to the wholesale support website.
  • Created user training manuals, presentations, and video.
  • Designed and delivered user training in group and one-on-one sessions Led upgrade and customization and configuration of SalesPage.

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34. SLA

low Demand
Here's how SLA is used in Customer Relationship Management Manager jobs:
  • Performed Technical Design, Code Reviews, Developed & deployed new Application Components Translating business functional requirements into Technical Solutions.
  • Translated complex sales/recruiting processes into system requirements and, where possible, recommended and implemented streamlined business processes.
  • Oversee change management process and translates customer requirements into specifications.
  • Managed business features and translated them to technical requirements.
  • Incorporated French language translations in source table design as an added feature for sales teams in the province of Quebec.
  • Established reports for software licenses maintenance and service levels agreements (SLA) to support business unit users.
  • Translate business processes into systems solutions & requirements, performing system configurations to match clients' needs.
  • Train new staff members in the Slate interface and provide educational Slate training for the admissions team.
  • Developed comprehensive plans and schedules for training and application support, including SLA's.
  • Translate business needs into functional requirements that can be understood by Tech Central.
  • Slashed 20% costs by negotiating pricing, quantities a delivery time-scales.
  • Provided SLA reports to the executive team members.
  • Build, maintain, and optimize the Admissions related database at Lycoming College(CRM system: Slate).
  • Managed vender relationships, SLA compliance along with insuring company met regulatory compliance for each region.
  • Conducted weekly status meetings with senior management and managed SLAs.

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35. Sales Process

low Demand
Here's how Sales Process is used in Customer Relationship Management Manager jobs:
  • Analyzed business development processes, recommended re-alignment of company sales strategy and resources, and documented revised sales process.
  • Evaluated and tested many comprehensive dealer management systems, automating existing sales processes.
  • Serve as a liaison between the sales network and technical areas in development of sales process automation systems and applications.
  • Created new Sales processes to enable collection of valuable infusion-related information in preparation for the 2004 TYSABRI launch.
  • Type deals and register vehicles in a timely and organized manner to get help complete the sales process.
  • Led a project working closely with Sales leadership to gather requirements and build out a new sales process.
  • Developed and implemented a consistent sales process across all properties that resulted in a shorter sales cycle.
  • Assist executives with customer accounts, sales process, and developing and meeting sales forecast.
  • Team with senior management to identify a standardized sales process outlined with all CRM guidelines.
  • Developed, implemented and lead sales process and productivity improvement initiatives for 6,500 sales force.
  • Aligned technology with business process: Drove the direction of defining the sales process.
  • Hired/trained the CRM Associates and assisted in the sales process to win clients.
  • Assist sales associate at every step of the sales process.
  • Consolidated multiple disjoint sales processes into a centralized sales tool.
  • Automated the entire sales process for the entire company.
  • Understand Stations business processes, particularly Stations Sales, refine Stations sales process and identify technology opportunities.
  • Facilitate enhancements of CRM regarding alignment with sales processes and sales reporting requirements.
  • Worked with Sales to automate various sales process utilizing workflow rules.

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36. Sfdc

low Demand
Here's how Sfdc is used in Customer Relationship Management Manager jobs:
  • Attend SFDC Administration training classes, and be able to offer suggestions and best practices from an Administrator perspective.
  • Prepare training material and deliver SFDC end-user training to executive, management and sales teams.
  • Develop SFDC reports in order to meet program reporting requirements for external clients and donors.
  • Keep Current with SFDC new releases and recommend how to apply new features and functionality.
  • Perform SME duties on SFDC data structure and common functionality.
  • Supported all Day-to-Day SFDC Administration tasks including maintenance, report development and environment customization.
  • Assist with SFDC data imports and maintain integrations to other business applications.

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37. Order Management

low Demand
Here's how Order Management is used in Customer Relationship Management Manager jobs:
  • Reviewed and updated Customer Service Order Management work instructions and procedures.
  • Managed a team of four customer order management representatives.
  • Installed base management functionality, service order management right from: Master data, service order processing, service confirmation.
  • Integrated front and back-office by re-Engineering systems and processes across Sales, Order Management, Fulfillment and Accounting.
  • Design, develop and recommend system design for Service Process including Service Order management, Service confirmation processing.
  • Deployed solutions focused on order management, service, product catalogs and systems integration.

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38. RFP

low Demand
Here's how RFP is used in Customer Relationship Management Manager jobs:
  • Led RFP process for evaluation and selection of a new content management system vendor.
  • Managed RFI/ RFP and vendor selection process for Email Service Provider application.
  • Guided development of RFPs/RFQs, evaluated proposals, negotiated terms and oversaw global shipping.
  • Identified new vendor to perform weekly competitor deposit rate survey analysis through RFP process and responsible for maintaining relationship.
  • Managed business development functions including customer requirements definitions, RFP responses, and statements of work.
  • Selected National Third Party Administrator & Pharmacy Benefit Manager involving comprehensive RFP review and scoring process.

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39. Customer Base

low Demand
Here's how Customer Base is used in Customer Relationship Management Manager jobs:
  • Defined CRM strategy and treatment of customer base increasing value of customers, reducing customer churn and building customer loyalty.
  • Launched a fully automated daily newsletter which served relevant and timely editorial content to the customer base.
  • Managed sales and marketing strategic initiatives to drive increased sales into the customer base.
  • Increased 30% customer base by collecting and analyzing customer feedback.
  • Leveraged customer base analysis for improved forecasting accuracy and resource allocation efficiency.
  • Retained existing customer base through volatile renewal cycle.

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40. Data Migration

low Demand
Here's how Data Migration is used in Customer Relationship Management Manager jobs:
  • Included business requirement analysis, data migration definitions, training and ongoing communication with international Sales Operations teams.
  • Used Scribe Tool for Legacy system Data migration, Data Conversion to support in Dynamics CRM2011.
  • Charged with performing all data migration and mapping for legacy systems.
  • Planned and verified the data migration process.
  • Led data migration project of legacy system.
  • Involved in Data Migration between organization Database systems into CRM Platform.

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41. SEO

low Demand
Here's how SEO is used in Customer Relationship Management Manager jobs:
  • Develop, update and maintain the website while managing the SEO and sponsored word/term programs to drive and increase website traffic.
  • Created (SEO/SEM) and optimized messaging, promotions, contests and online events.
  • Analyzed the effectiveness of partnership, SEM, SEO and other online marketing campaigns.
  • Utilized Google pay per for SEO optimization.
  • Develop new approaches to traffic in SEO, SEM and content marketing to generate more quality leads with lower investment.
  • Work diligently with Social Media platforms and increased overall SEO & brand recognition.

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42. Facebook

low Demand
Here's how Facebook is used in Customer Relationship Management Manager jobs:
  • Implemented collaborative targeting to acquire and nurture Facebook and Yahoo users with desired customer profiles.
  • Manage social channels, including Facebook, Twitter and YouTube, for all brands.
  • Managed presence on social networking sites including Facebook, Twitter, and YouTube.
  • Developed and managed industry-leading social media initiatives on Facebook, YouTube, Twitter, Google+, Instagram and Pinterest.
  • Increased reach to over 40M brand impressions and grew facebook fanbase by 900%.
  • Negotiated HP's corporate agreement with Facebook.

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43. Sharepoint

low Demand
Here's how Sharepoint is used in Customer Relationship Management Manager jobs:
  • Set up SharePoint Sites to assist in the sharing of documentation and communication among team members.
  • Administered the SharePoint 2013 on-premise application, acting as one of the main points of contact.
  • Project Manager; SharePoint Team Site Enhancements.
  • Designed .NET/SharePoint Audit Tracking System decreasing losses and creating additional revenue.
  • Manage cloud based Office 365 suite including SharePoint 20102013 Maintain network security with SonicWALL FW, TrendMicro Antivirus.
  • Manage various meetings and project deliverables for SharePoint Knowledge Management System used by 1600+ associates.
  • Created work flow maps, timelines, milestones, and task boards using Visio and integrated with SharePoint.

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44. Html

low Demand
Here's how Html is used in Customer Relationship Management Manager jobs:
  • Assisted in the creation of Microsoft SQL HTML dashboard for upper management to review status.
  • Distributed HTML and text-based emails to complement existing marketing collateral.
  • Identified key profit-focused customer segments to maximize delivery of HTML e-m
  • Designed graphically-enhanced HTML email survey invitations.
  • Identified problem areas and developed solutions using languages such as C#, VB.NET, JS, CSS, and DHTML.
  • Created and developed Microsoft Dynamics CRM Custom Web Pages to plug into out-of- the box MS CRM Solution using HTML.

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45. Status Reports

low Demand
Here's how Status Reports is used in Customer Relationship Management Manager jobs:
  • Provided upper management team with periodic status reports of all orders, detailing discrepancies/issues and recommending solutions.
  • Researched and updated customer database on individuals and companies, and produced status reports for senior management.
  • Managed meetings, created status reports, summarized information and reported to management.
  • Prepared status reports on each enhancement/ticket on a weekly basis for management.
  • Prepare status reports for upper management on progress for each ticket/enhancement.
  • Produced status reports for Finance Department Executives and Senior Management.
  • Prepare weekly status reports for client manager detailing current progress in the implementation, identifying possible issues and proposal of solutions.
  • Prepared comprehensive project plans and status reports in collaboration with the Account Manager.
  • Provided daily and weekly status reports Handed off project to off-shore team.

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46. Data Analysis

low Demand
Here's how Data Analysis is used in Customer Relationship Management Manager jobs:
  • Joined Crescent as a Data Analyst, promoted to CRM administrator then CRM and Data Analysis Manager.
  • End user training k. Business Analysis l. Data Analysis m. Data Cleansing n. Data Manipulation o.
  • Deliver the annual account joint business planning process through retailer engagement, data analysis and opportunity identification in store.
  • Developed R-software tools for the automation of data cleaning and preliminary data analysis, towards increased operational efficiency.
  • Developed on an ongoing basis market specific promotional plans based on syndicated data analysis on each market.
  • Performed data analysis on economic and comparative neighborhood performance indicators to identify investment strategies.

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47. HR

low Demand
Here's how HR is used in Customer Relationship Management Manager jobs:
  • Established cross-functional team for Americas regions designed to identify and improve processes related to marketing through a consumer satisfaction tool.
  • Oversee operational tasks through interaction with technical database team to ensure marketing campaign business requirements are met with timely delivery.
  • Identified marketing initiatives through customer research; collaborated with agency to develop positioning strategy and created targeting and segmentation plans
  • Manage business requirements for a variety of projects from beginning through implementation and confirming requirements are aligned with standards.
  • Coordinated with global marketing, manufacturing and program management to implement solutions through manufacturing change control and product development.
  • Coordinated HR strategy with Executive management, including delivery of quarterly status updates for achieving major program goals.
  • Supported a single customer relationship management application containing three different environments, 400 users and multiple business segments.
  • Optimized the collection and usage of supported organizations' constituent data through effective product and data management.
  • Project Management: Project prioritization and resource management across three outsourcing consultants and an in house developer.
  • Managed projects from initial creation stages through completion and subsequently monitored results and maintained reporting and metrics.
  • Worked with senior level management to create reporting packages that provides full visibility throughout the organization.
  • Utilize an Access database to improve overall campaign and project communication throughout the organization.
  • Analyze Customer Satisfaction Surveys, through established techniques to design a continuous improvement plan.
  • Develop communication strategy to optimize customer engagement along their journey through the purchasing funnel.
  • Provided program development support through exception identification and offer review with direct reports.
  • Reduced operations costs by 30 percent through automation and optimum utilization of resources.
  • Ensured all marketing programs are delivered completely and effectively throughout the location.
  • Developed and maintained solutions for reporting across multiple databases throughout the organization.
  • Identified triggers and developed customer communication plan throughout customers' life cycle.
  • Mentored junior program managers serving throughout the organization

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48. Stakeholders

low Demand
Here's how Stakeholders is used in Customer Relationship Management Manager jobs:
  • Lead and facilitate planning across multiple internal stakeholders and multiple Agency disciplines, to create fully integrated strategic recommendations.
  • Demonstrated leading practices in documenting and prioritizing requirements with the project stakeholders and trading partners.
  • Conducted weekly meetings with key stakeholders to determine prioritization of projects and communicate status.
  • Synthesize, circulate and present post-campaign metric results and performance analysis to appropriate stakeholders.
  • Interviewed stakeholders to document current tools and processes and identify improvement opportunities.
  • Led cross-functional team and created alignment between internal and external stakeholders.
  • Foster buy-in from peers/stakeholders/Dealer Body based on team delivery performance.
  • Designed and presented power point demonstrations to board, stakeholders and users including demos to more than 500 users.
  • Provided the stakeholders Local Media with the scope, project plan and work breakdown structure for off-shore development.
  • Highlighted key shifts in metrics, and provided updates on KPI along with actionable insights to key stakeholders.
  • Maintained daily tracking and status reviews driving the various teams and keeping the stakeholders posted of the progress.
  • Coordinated and managed stakeholders and project participants to ensure CRM project delivered on time and within budget.
  • Delivered system requirements as per SLA as SFDC Administrator, ensuring needs of stakeholders were met.
  • Develop and deliver CRM success plans to customers identifying stakeholders, milestones, metrics and risks.
  • Worked closely with the stakeholders and various teams to resolve risks and issues related to release.
  • Identify, analyze and publish data stories on customer behavior and industry trends to key stakeholders.
  • Developed project schedule and led stakeholders from marketing, call center, warehouse and merchandising divisions.
  • Focus on meeting project commitments, including communications with sponsors, stakeholders, etc.
  • Presented software products to key stakeholders and trained sales and extended customer service teams.
  • Analyze and present all database and campaign results to client stakeholders with actionable recommendations.

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49. Data Integrity

low Demand
Here's how Data Integrity is used in Customer Relationship Management Manager jobs:
  • Maintained data integrity of the CRM system, overseeing the business intelligence side of CRM.
  • Lead and directed data cleansing projects to maintain data integrity.
  • Managed 5 employees and CRM data integrity.
  • Chaired a multi-departmental team that tackled cross-system issues of data integrity resulting in company wide data governance policies.
  • Managed data integrity projects with D&B, Aptus and other CRM partners.
  • Identify data integrity issues and perform data validation tests to ensure successful implementation and deployment Campaign Marketing and Database Maintenance.

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50. Sdlc

low Demand
Here's how Sdlc is used in Customer Relationship Management Manager jobs:
  • Delivered high-value, comprehensive project management to organizations world-wide using RUP, SDLC, and Agile methodologies.
  • Use SDLC methodologies such as analysis, design, develop, test plans and implementation.
  • Provide leadership and direction overseeing multiple areas involving customer service, systematic enhancements and adhering to SDLC standards.
  • Worked collaboratively with team to develop processes and improvements within SDLC and agile methodology.
  • Managed projects using SDLC methodology.
  • Monitored projects during the whole SDLC (agile environment) and resolved obstacles in order to achieve deadlines and costumer satisfaction.

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20 Most Common Skill for a Customer Relationship Management Manager

Business Requirements14%
Email9.8%
Customer Data9.7%
Salesforce8.8%
Customer Service7.9%
Analytics5.8%
Project Management5.3%
Customer Relationships5.1%

Typical Skill-Sets Required For A Customer Relationship Management Manager

RankSkillPercentage of ResumesPercentage
1
1
Business Requirements
Business Requirements
10.3%
10.3%
2
2
Email
Email
7.2%
7.2%
3
3
Customer Data
Customer Data
7.1%
7.1%
4
4
Salesforce
Salesforce
6.4%
6.4%
5
5
Customer Service
Customer Service
5.8%
5.8%
6
6
Analytics
Analytics
4.3%
4.3%
7
7
Project Management
Project Management
3.9%
3.9%
8
8
Customer Relationships
Customer Relationships
3.8%
3.8%
9
9
Siebel
Siebel
3.4%
3.4%
10
10
SQL
SQL
2.5%
2.5%
11
11
Customer Loyalty
Customer Loyalty
2.4%
2.4%
12
12
Business Units
Business Units
2.4%
2.4%
13
13
Data Warehouse
Data Warehouse
2.1%
2.1%
14
14
ROI
ROI
1.9%
1.9%
15
15
Management System
Management System
1.8%
1.8%
16
16
KPI
KPI
1.8%
1.8%
17
17
Process Improvement
Process Improvement
1.7%
1.7%
18
18
ERP
ERP
1.7%
1.7%
19
19
Cloud
Cloud
1.5%
1.5%
20
20
Internet
Internet
1.4%
1.4%
21
21
Business Development
Business Development
1.3%
1.3%
22
22
Test Cases
Test Cases
1.3%
1.3%
23
23
CRM
CRM
1.3%
1.3%
24
24
Technical Support
Technical Support
1.2%
1.2%
25
25
Customer Retention
Customer Retention
1.1%
1.1%
26
26
QA
QA
1.1%
1.1%
27
27
BI
BI
1%
1%
28
28
User Acceptance
User Acceptance
1%
1%
29
29
SMS
SMS
1%
1%
30
30
UAT
UAT
1%
1%
31
31
Data Management
Data Management
1%
1%
32
32
Customer Segmentation
Customer Segmentation
0.9%
0.9%
33
33
User Training
User Training
0.9%
0.9%
34
34
SLA
SLA
0.9%
0.9%
35
35
Sales Process
Sales Process
0.9%
0.9%
36
36
Sfdc
Sfdc
0.9%
0.9%
37
37
Order Management
Order Management
0.9%
0.9%
38
38
RFP
RFP
0.8%
0.8%
39
39
Customer Base
Customer Base
0.8%
0.8%
40
40
Data Migration
Data Migration
0.8%
0.8%
41
41
SEO
SEO
0.7%
0.7%
42
42
Facebook
Facebook
0.7%
0.7%
43
43
Sharepoint
Sharepoint
0.7%
0.7%
44
44
Html
Html
0.7%
0.7%
45
45
Status Reports
Status Reports
0.7%
0.7%
46
46
Data Analysis
Data Analysis
0.7%
0.7%
47
47
HR
HR
0.6%
0.6%
48
48
Stakeholders
Stakeholders
0.6%
0.6%
49
49
Data Integrity
Data Integrity
0.6%
0.6%
50
50
Sdlc
Sdlc
0.6%
0.6%

29,830 Customer Relationship Management Manager Jobs

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