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What is a customer relationship manager and how to become one
Customer relationship managers are responsible for involving key customers by building and preserving trusting relationships. They will continuously identify opportunities to grow the customer base and develop positive relationships with new clients. They will be responsible for building and managing a profitable relationship with customers and resolving their complaints quickly and efficiently.
It would be best to have a bachelor's degree in administration or related fields plus a minimum of three years of work experience. They should also have excellent communication knowledge or skill and should maintain the core values of the organization. It would help if they were strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
In the context of the United States, the average salary for a customer relationship manager is $87,771 per year or $42.2 per hour.
What general advice would you give to a customer relationship manager?
Yeqiang Lin Ph.D.
Interim Department Head & Associate Professor, California Polytechnic State University-San Luis Obispo
Avg. Salary $78,814
Avg. Salary $59,228
Growth rate 5%
Growth rate 0.3%
American Indian and Alaska Native 0.63%
Asian 5.19%
Black or African American 10.82%
Hispanic or Latino 18.34%
Unknown 4.72%
White 60.31%
Genderfemale 58.56%
male 41.44%
Age - 48American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 48Stress level is high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
Customer relationship manager career paths
Key steps to become a customer relationship manager
Explore customer relationship manager education requirements
Start to develop specific customer relationship manager skills
Skills Percentages Customer Service 23.58% Customer Relationships 16.38% CRM 13.45% Customer Satisfaction 5.64% Lieu 4.24% Complete relevant customer relationship manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer relationship managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer relationship manager based on U.S. Bureau of Labor Statistics data and data from real customer relationship manager resumes.Research customer relationship manager duties and responsibilities
- Exceed commercial loan and swap origination goals while simultaneously managing rehabilitation strategies for criticize bank assets.
- Determine borrower eligibility for assistance / repayment plans (monthly income / NPV calculations).
- Assist borrowers on default with repayment plans, modifications, short sale or DIL process.
- default, loan modifications, document validation, NPV modeling, and second mortgage modifications).
Prepare your customer relationship manager resume
When your background is strong enough, you can start writing your customer relationship manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer relationship manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer relationship manager resume templates
Build a professional customer relationship manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer relationship manager resume.
Apply for customer relationship manager jobs
Now it's time to start searching for a customer relationship manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer relationship manager job
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Average customer relationship manager salary
The average customer relationship manager salary in the United States is $78,814 per year or $38 per hour. Customer relationship manager salaries range between $54,000 and $113,000 per year.
What am I worth?
How do customer relationship managers rate their job?
Customer relationship manager reviews
Being able to motivate administrative personnel to do their jobs well and meet deadlines.
diverse responsibilities, interfacing with all levels of professionals
Updated January 8, 2025
