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Become A Customer Relationship Manager

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Working As A Customer Relationship Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $84,000

    Average Salary

What Does A Customer Relationship Manager Do At Home Depot

* Partner with executive leadership to formulate CRM strategy for assigned programs, and customer KPI targets.
* Oversee execution and measure ROI of all assigned CRM life cycle management programs; evaluates KPIs for measuring success against organizational objectives.
* Develop and maintain program level P&Ls, forecast and budget for assigned CRM programs
* Leverage marketing skills and customer insight data to drive innovation across customer touch points in assigned programs.
* Partner with and develop vendor relationships as related to CRM programs
* Present strategic plans and results to executive leadership
* Nature and Scope:
* Position reports to the Sr Manager, CRM.
* No direct reports

What Does A Customer Relationship Manager Do At Amazon.Com

* Lead, train, and motivate the customer experience culture in Global IT to meet objectives and provide incredible experiences.
* Develop and execute plans for the evolution of the customer experience center and future service strategies.
* Establish and maintain objectives, processes, services levels, tracking and monitoring methods for all customer interactions.
* Drive standards for customer experience across Global IT services.
* Ensure UX design and UX research methodologies are utilized when required.
* Liaise with design teams, developers, and businesses stakeholders alike to critique and improve upon new concepts and ideas.
* Work with and influence IT teams across all regions and locations to ensure they're delivering what our internal customers need to be successful.
* Drive customer requests and escalations to the appropriate IT operations teams.
* Proactively grow the Global IT brand through creative engagement strategies, both online and offline.
* Work with IT communications teams to ensure their strategies and campaigns take into account our Global IT needs.
* Work with internal individual and group stakeholders to contribute to our customer experience framework

What Does A Customer Relationship Manager Do At Randstad

* Respond to incoming inquiries in a professional, competent and timely manner following established procedures
* Research troubleshoot user issues and provide solutions within Salesforce.com, ServiceMax, SAP and their connected systems
* Monitor and Maintain Data Quality
* Analyze, understand our internal customer's needs and evaluate and escalate CRM enhancement requests from users to appropriate parties for implementation
* Test fixes and changes within CRM and provide crucial feedback prior to implementation to avoid service disruptions
* Bring ideas for improvement, innovation and increased efficiency to the team for review
* Effective communication across all business divisions within the organization
* Provide training and/or training support to internal customers in order to successfully operate within the CRMs and mobile tools (iPad/iPhone)
* Adapt quickly to frequently changing applications and departmental and divisional policies and procedures
* Function effectively at times of increased work demands and tight deadlines
* Interact extensively in a team environment with peers and manager to assist one another
* Demonstrate reliable attendance and adhere to scheduled work hours
* Working hours: Monday
* Friday

What Does A Customer Relationship Manager Do At UNS Energy Corporation

* __
* Understands assigned customers’ businesses and energy needs.
* Develops a clear and comprehensive understanding of the client’s business issues and challenges.
* Views customer comprehensively across all UNS companies; recommends customer strategic direction.
* Analyze, develop and manage account plans to become energy agent for Customer relationship customers.
* Identify and integrate new technologies and dynamic changes in the marketplace into the account plan for designated customers to retain and increase sales of products and services.
* Manages and disseminates appropriate customer intelligence.
* Responsible for capturing and recording customer needs by creating appropriate sales plan utilizing sales tracking system.
* Negotiates, authors, and manages customer contracts.
* Works with Regulatory and Legal Departments to coordinate fulfillment of regulatory requirements.
* Must be able to understand, communicate, and negotiate on technical energy issues.
* Solid technical familiarity with the electric utility industry; overall understanding of the energy industry, trends, and products
* Performs financial and performance analysis.
* Capable of constructing a customer’s needs analysis.
* Must have the ability to probe, question, and gather specific information about the customer, his needs and track the information for short and long term projects.
* Perform and direct in-depth financial analysis of potential custom solution opportunities with customers.
* Maintains customer relationships.
* Must be able to communicate difficult issues constructively.
* Builds and maintains effective long-term relationships and a high level of satisfaction with key decision makers and influencers.
* Establishes relationships inside and outside of the organization that enhance the levels of cooperation, collaboration and trust.
* Fosters an organizational culture that makes people feel valued and respected.
* Prepares and delivers clear concise, timey and persuasive communications.
* Actively listens to others and promotes the open exchange of ideas and opinions.
* Creates internal teams, manages process, and communication.
* Encourages strategic solutions through cross-functional participation.
* Develop and deliver customer-centered solutions, providing exceptional experiences, products and services that meet and exceed customer requirements.
* Continually stretches to identify and provide new ways to increase customer satisfaction and loyalty.
* Travels as necessary
* This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures

What Does A Customer Relationship Manager Do At Ricoh Americas Corporation

* Leads sales and marketing activities in account base to create awareness of Ricoh's business offerings as a solutions provider.
* Responsible for increasing the monthly billing of assigned existing Managed Services accounts through expansions and service area add-ons.
* Responsible for the renewal of existing Managed Services contracts within assigned territory
* Protects Ricoh's position in existing accounts through enhancement of customer satisfaction and the ongoing delivery of value added services
* Applies a consultative approach to customer business requirements and develops solutions which address existing and emerging needs.
* Develops and grows relationships with C-level contacts and decision-makers
* Organizes and implements post-sale delivery and implementation of Ricoh solutions at customer locations.
* Proactively reviews leads, participates in customers' strategic planning and delivers management services proposals and management services studies as prescribed by sales management.
* Meets or exceeds revenue and gross profit expectations.
* Maintains accurate records of all account activity within sales database.
* Participates in account planning sessions and plans and consults within a team-based work environment to ensure the identification of sales opportunities.
* Facilitates and executes sales components of RicohService Excellence.
* Responsible for conducting monthly and quarterly customer reviews in cooperation with the MS Operations team.
* Facilitates and executes annual customer strategy session with each assigned customer.
* Identifies creates and implements action plans for all at-risk accounts.
* Meets forecasting objectives
* Performs other duties as assigned

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Customer Relationship Manager Demographics

Gender

Female

55.7%

Male

37.9%

Unknown

6.3%
Ethnicity

White

57.9%

Hispanic or Latino

16.7%

Black or African American

12.3%

Asian

9.1%

Unknown

4.0%
Show More
Foreign Languages Spoken

Spanish

47.6%

French

9.0%

Chinese

5.4%

Mandarin

4.8%

Italian

3.6%

Portuguese

3.6%

German

3.6%

Cantonese

3.0%

Arabic

3.0%

Hindi

2.4%

Armenian

2.4%

Japanese

2.4%

Vietnamese

1.8%

Russian

1.8%

Urdu

1.8%

Hausa

1.2%

Turkish

0.6%

Gujarati

0.6%

Korean

0.6%

Zulu

0.6%
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Customer Relationship Manager Education

Schools

University of Phoenix

25.5%

Strayer University

8.4%

Norfolk State University

7.6%

Central Piedmont Community College

6.4%

State University of New York Buffalo

6.0%

Tidewater Community College

5.8%

Old Dominion University

4.5%

Ashford University

3.3%

Virginia Commonwealth University

3.3%

Erie Community College

3.1%

University of South Florida

2.9%

University of North Carolina at Greensboro

2.9%

Bryant and Stratton College

2.9%

University of North Carolina at Charlotte

2.7%

Liberty University

2.7%

Arizona State University

2.5%

DePaul University

2.5%

State University of New York College at Buffalo

2.3%

University of North Texas

2.3%

Pennsylvania State University

2.1%
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Majors

Business

38.4%

Marketing

6.3%

Finance

6.2%

Management

5.7%

Accounting

5.3%

Communication

4.9%

Psychology

4.1%

Criminal Justice

3.2%

Computer Science

3.0%

General Studies

2.4%

English

2.4%

Political Science

2.3%

Education

2.1%

Human Resources Management

2.1%

Computer Information Systems

2.1%

Liberal Arts

2.0%

Legal Support Services

1.9%

Health Care Administration

1.9%

Sociology

1.9%

Economics

1.8%
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Degrees

Bachelors

41.6%

Other

23.4%

Masters

17.4%

Associate

10.6%

Certificate

4.3%

Diploma

1.7%

License

0.6%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$84,000
View Detailed Salary Report
$42,000
Min 10%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$169,000
Max 90%
Best Paying Company
The New York Times Company
Highest Paying City
Denver, CO
Highest Paying State
North Dakota
Avg Experience Level
2.6 years
How much does a Customer Relationship Manager make at top companies?
The national average salary for a Customer Relationship Manager in the United States is $84,821 per year or $41 per hour. Those in the bottom 10 percent make under $42,000 a year, and the top 10 percent make over $170,000.

Real Customer Relationship Manager Salaries

Job Title Company Location Start Date Salary
Account Executive/Chief Customer Relationship Manager Pacific National Bank Miami, FL Dec 15, 2010 $120,000
Customer Relationship Manager Windmoeller & Hoelscher Corporation Lincoln, RI Dec 03, 2016 $116,533
Customer Relationship Manager Windmoeller & Hoelscher Corporation Lincoln, RI Sep 19, 2016 $116,022
Customer Relationship (CRM) Manager Auction.com, LLC D.B.A.Auction.com Belmont, CA Jul 12, 2015 $112,115
Customer Relationship Manager (CRM) Group Lead Environmental Systems Research Institute, Inc. Redlands, CA Sep 10, 2014 $96,412
Customer Relationship Manager (CRM) Lead Environmental Systems Research Institute, Inc. Redlands, CA Sep 10, 2011 $93,600
Customer Relationship Manager Healthcare IBM Corporation Dallas, TX Jul 09, 2010 $90,564 -
$150,732
Customer Relationship Manager Proserve Consulting, Inc. Hackensack, NJ Dec 09, 2016 $85,000
Customer Relationship Manager Urban Outfitters, Inc. Philadelphia, PA Oct 01, 2009 $80,000
Marketing and Customer Relationship Manager Vibra Bank Chula Vista, CA Dec 23, 2013 $79,685
Customer Relationship Manager Tata Technologies, Inc. Novi, MI Jun 27, 2013 $76,000
VIP Customer Relationship Manager Transnational Foods, Inc. Miami, FL Sep 22, 2011 $73,620
Customer Relationship Manager Area SME The Dow Chemical Company Midland, MI Dec 01, 2011 $64,954 -
$97,430
Customer Relationship Manager Proserve Consulting, Inc. Hackensack, NJ Sep 12, 2013 $60,000
Customer Relationship Manager Proserve Consulting, Inc. Hackensack, NJ Jan 10, 2011 $60,000

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Top Skills for A Customer Relationship Manager

  1. Customer Service
  2. Foreclosure
  3. Customer Relationship
You can check out examples of real life uses of top skills on resumes here:
  • Develop advanced negotiation skills while providing quality customer service to dissatisfied customers with assistance from dealer personnel.
  • Work closely with foreclosure department to provide foreclosure documentation for all accounts ineligible for modification or any alternative mortgage resolutions.
  • Managed all aspects of customer relationship management on a daily basis which resulted in increased customer retention levels.
  • Analyzed loan applications to ensure regulatory requirements have been met.
  • Negotiate terms of liquidation workouts as well, such as Short Sales, Deed in Lieu's or Cash for Keys.

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Top 10 Best States for Customer Relationship Managers

  1. New York
  2. Rhode Island
  3. District of Columbia
  4. Connecticut
  5. Massachusetts
  6. Washington
  7. Delaware
  8. Alaska
  9. Colorado
  10. New Jersey
  • (991 jobs)
  • (59 jobs)
  • (117 jobs)
  • (192 jobs)
  • (624 jobs)
  • (415 jobs)
  • (60 jobs)
  • (19 jobs)
  • (372 jobs)
  • (446 jobs)

Top Customer Relationship Manager Employers

Jobs From Top Customer Relationship Manager Employers

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